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nearby to the location we were going to yes, the room was stifling because we were not given a non-smoking room as we had requested.when i talked to staff, she just shrugged her shoulders. woke up at 4 a.m. with a sore throat and could not go back to sleep.
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Two of the staff were freindly This was a terrible hotel. it smelled terrible, the toilet ran all nite, the refridgerator was hot so we could not put our groceries in it. the tub water was hard to turn off, the towel rack fell off the wall.
Very nice, comfortable and clean No
Really appreciated the kindness of the manager, Zoe. We had a slight problem with our room and she went way beyond the line of duty to help make it right. We had a fun stay and were treated like we mattered-tough to find in the world today. She made a giant difference in our stay. What a marvelous manager.
Nothing. The fact that I go in and was told that me being 20 would not be a problem and then coming back later to check in and I couldn't. I SLEPT IN MT CAR BECAUSE OF THIS LADY. I can't believe the service at these places and the fact that you guys have nothing said about being 21 so they won't kick you out and make you sleep in a vehicle. Appreciate the awful customer service as well! You guys have no way to contact and or get my money back due to NOT EVEN STAYING THERE.
Very clean! Staff was very friendly!! The heater in my room didn't work. It stayed too cold.
Everything was clean and well maintained. Also a good location. Did not like how the eggs were prepared.I like them to be scrambled and not in shape of a hockey puck.
My teenage daughter checked the bathroom as soon as we entered the room. She said, "Wow! This place is spotless!" I knew I made the right choice. Everything that you would expect from one of the high end name brands was there...clean white sheets, mini-fridge, couch, lots of TV channels, etc. room was large and had a curtain divider between the bed and couch. If I had came to the hotel blindfolded, it would be hard to tell if I was in a $250 per night room or a $100. Like a diamond in the rough considering the location. Breakfast was a bit lean, but they did have a waffle machine and the usual breakfast items you'd expect at this level.
Staff very accommodating and pleasant. On line booking did not include handicap room when I booked but upon being informed that my father-in-law was in a wheel chair the desk quickly changed our room to accommodate us. Just a little hard to navigate back to the east bound side of the interstate from the parking lot.
Beautiful hotel Very clean Excellent service Quiet, luxurious room Plenty of food options available The parking lot is a bit confusing and fills up quickly
Being on a special diet (gluten free and dairy free) I typically bring my own breakfast items with me. I went down to the kitchen area asking for a bowl and spoon and mentioned that I was on a special diet. The server on staff mentioned that they had some options to accommodate me and let me have free of charge a slice of pound cake which met my diet criteria. The server didn't charge me for it and wouldn't accept any gratuity. Very impressed and definitely would consider coming back (without the need to bring my own food!). Front desk didn't have any change to make for a $20
Breakfast Booked a room with 2 queen beds and at check in only rooms left were kings. Asked for non smoking and was givin a smoking room. Called front desk and got nowhere. Ice machines were out of order
Excellent bed Expensive breakfast
This place felt like a cess pool. I'm inclined to get a hepatitis shot after spending the night there.
The rooms were nice The Staff were wonderful good breakfast filled all our needs
The most comfy bed and pillows, I didn't want to get out of bed! Very good breakfast. Staff very polite.
Room was clean & quiet. Wi-Fi was fast and the complimentary hot breakfast was great.
It was not expensive and the staff was nice. Hair dryer was broken they came and gave us a new one. Waffles and coffee in the morning The carpet was wet and the comforter was wet. Like they didn't finish drying them or something. Not sure why the carpet was wet though. The ppl staying in the room next to us where ghetto. Yelling in the parking lot someone mentioned cops being called. Stay inside the room when it's dark and you should be fine.
Breakfast was a pleasant surprise with a lot to choose from including hot foods.
staff was quick to put us in another room first room had a broken heater. Second room had the coffee trey missing from the coffee maker. Microwave was dirty inside.
Staff was super friendly Needed more breakfast choices and rooms were a little dated
The Hotel is in a convenient location for me in my travels and I have stayed here on multiple occasions. The thermostat has been upgraded to a digital wall unit but I found the AC/Heater rather noisy. I did find a little mold in the shower. The worst thing I found was that the tub was very slippery and I slipped and fell out of the tub luckily unharmed!!! On the good side, the bed was very comfortable and the complimentary breakfast was enjoyable.
Just in town for a softball tournament. Room was clean and was sufficient for the price for just an overnight stay. Breakfast was horrible. a lot of the food needed to be replenished and none of the employees were even concerned. Also, there was a long wait to check in.
The tile portion of the floor was always wet with condensation. Didn't like the fact that I had to use another form of payment because my information was imported wrong. I gave the correct information for payment when I made the reservation but somehow the hotel did not have my information correct. I'm not happy.
Honestly, I picked this motel for the breakfast, and was NOT disappointed! Thanks for the care taken in this aspect of guest accommodations! I'll be back. My shower dripped, no biggie.
Shower The room only had one trash can which was in the bathroom, pillows were worn out , bed padding had stains, duvet was very thin, also saw front desk clerk washing the actual room bedding sheets in the guest laundry room that should is a health violation.
The staff was very friendly and the suite I booked was well stocked with dishes and the layout was nice. Enjoyed the standup shower with the ceiling shower head. Cigarette burns in the sheets and blankets, faint smell of cigarette smoke in the room. The fire alarm was covered by a small towel so I am assuming the previous guest did that to smoke. Whomever "cleaned" the room obviously didn't bother to take a look around. The ceiling paint was falling off in one spot. The hotel WiFi is AWFUL. Forget about watching Netflix during your stay here.
Comfortable. Nice to have microwave and fridge in the room. I would give the breakfast 4/5 stars. The most frustrating thing for me was that only one washing machine worked. Another guest trying to use it told me she had been there a month before and it was broken then also. One washing machine for the whole hotel!
new nice looking hotel. Arrived early. Front desk clerk help us out. did not make us wait till check in time. VERY nice and polite. Room was very clean except for stained carpet. carpet was stained in room. red spots. A/C Fan could not be left on, unit cut on and off all night. Thermostat on wall did not work
Front Desk Clerk was very friendly. Hotel was clean. Surrounding area was quiet. Peaceful sleep. Previous stay was in a Suite, which was Roomy, Very Clean, and Comfortable. The Single Room seem Cramped and 1 set of Towels was a little ridiculous. 1 person staying, I get it but some people take more than 1 shower per day.
Left alot to be desired this visit. Service has definitely declined since my prior visit. I USED to be a fan. ....sheesh!!! I was so disappointed with the service this visit. Hotel has increased their prices dramatically since I last stayed here. Which is a big turnoff. I used to be a fan but not anymore. The breakfast was cold and distasteful. What happened Homewood, really?
The room was very spacious and clean. I loved the separate living room area. It's the best hotel in Beaumont! The hot breakfast left a lot to be desired. There were very limited choices and we ended up sticking with bagels and coffee.
The staff were all wonderful and so helpful.
Politeness of staff.even the ones I could not understand. No
Beautiful hotel, friendly staff and great locations for our destination. There was a birthday party going on at the pool area we just couldn't enjoy the pool with teenagers running around and throwing wet towels everywhere. Some parents were there but they didn't seem to care much about what there kids were doing.
Tub tile was kind of gross
Everyone was friendly the hotel is always nice will recommend to anyone. Everything was great
The staff were all very, very nice and helpful. We asked for directions and they were given very pleasantly. I also loved the hotel bed mattress and am going to try to purchase one within the next year! Loved our room and the fact it had a ceiling fan!
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I love everything about this hotel
The bed. King size is the way to go! TV is too old and small. Replace the curtains so the street light doesn't interfere with your sleep.
We did not enjoy our stay at all---everything of poor quality and we had to ask for a blanket, extra washcloth, coffee and more. When one of the ladies in our group could only eat one of the muffins, she was asked to put the other one back in the basket and not waste it! Overall, they seem to be really watching every little expense. one soap for both face and body, one towel,one coffee,etc. The people were very friendly---the ones on the desk and the one doing the cleaning.
We've stayed many times and it is a very nice and clean hotel. Very nice staff. The bathroom is all together in one room. Sometimes the vanity is separate from the shower/toilet area. It would be nice if there was another mirror in the living/bedroom area to make it more convenient for two people to get dressed at the same time.