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American flight was diverted and delayed but app didn’t show that information so I wasn’t able to change my connection until the last min.

The plane was very creaky and lots of ringing. Plane was dirty and dingy. I couldn't hear the captain's announcements from the flight deck. Not sure if it was the captain or the audio equipment, but good thing there wasn't an emergency where we needed clear instructions. The overhead compartments were clearly full, but the flight crew allowed people to stand in the back with their carry on luggage. Then after everyone boarded, they had to go to the front to gate check their luggage because there was no room for their bags and then they returned to their seats...such a waste of time when clearly the overhead compartments were full when they originally boarded.

Air condition was not working for long both after boarding and also after landing ; unbearably hot and suffocating

Human interaction. Thought there would be more service-even a smile would have been nice.

It was canceled at the last minute. While I was literally at the airport. Messed my entire trip up.

Moved to earlier flight which unexpectedly had maintenance issues initially indicated as quick fix to ultimately plane changes. Moved back to original flight, also delayed. In all cases customer updates and communication very unclear, no updates on drivers for delays.

Better snacks but flight and crew were amazing on this flight

It was the most un-special flight experience in my life.

The flight attendant in business class was excellent! Professional, friendly and attentive.

Terrible planning. And even worse gate agents. Absolutely rude behavior.