Nelly Bay Hotels

Meals in bar and resturant excellent,otherwise checking out was the highlight of the stay Lack of parking.Air conditioning poor

The leisure Inn is quiet and the staff are mostly friendly the floor I stayed on was need of repair

Nothing Booking rated this place 3 and a half stars, I wouldn't give it one star. The standard of the accommodation was disgusting. There was paint flaking everywhere in the bathroom. The toilet bowl was not cleaned. Stains littered the carpet. I took pictures of all disgusting areas, and can be provided. The car park was location 200m from the hotel premises.

I attended a conference at the hotel and must say the food presentation was of a high standard and the morning and afternoon teas were excellent. I compliment the kitchen staff. The small size of the room an especially the bathroom. Condition of room and bathroom is now ageing and needs updating/renovating. When we arrived our room 320 had a leaking refrigerator and water was all over the entrance carpet and somebody had placed an absorption towel in the fridge. We asked for a room change and were given next door at 318. These problems should not be there when a quest enters a room for the first time. Also it was noted there is no ABC channel on the television set. Shower was good but bathroom needs an exhaust fan as constantly having to try and clear continuously a fogged up mirror to have a shave reaches a point of near anger. Also no provision of hotel parking for a quest car,valet service is not an alternative.

the convenience in the centre of the city breakfast

There was a good restaurant on the premises and the house-keeping was efficient. Very helpful reception staff. The rooms were clean but very much in need of an update, and there was a lot of noise from the surrounding area at night.

It was cheap and clean and modern. Lots of parking space and close to retuarants as well. The cleaning service sometimes did not replace used items, sometimes the towels were not cleaned and replaced.

The unit was clean, basic and comfortable. The grounds were well kept.

Nothing, we left after the first day as my husband had a bad back and we came home sooner. On the cancellation policy we printed out from Bookings.Com it said we would be charged a night if we did not show up or did not give 24 hours notice of turning up. After one nights stay we told the hotel we were leaving but they charged us for 2 nights as they said we did not give them 24 hours notice, this is a bit ambiguous as we did show up. They knew why we were leaving and we did also stay at the Mercure Cairns but unfortunately that did not matter. See above

Price was good, located at the main street There were some ants in the bathroom, there were no eating (breakfast/dining) facilities of the hotel.

Suited our purpose very well as we were attending a convention. Hotel situated ideally for access to food outlets. Parking sparse but acceptable.

Plenty of room for a family. Plenty of privacy for mum and dad Bed was very hard. Needs a matress topper or something to soften it up

the space, the rooms where huge.

Central location - supermarket city sights etc Design of the building - our bedroom had a lot of light entering during the night, from outside lighting on the verandah. This came in from window with venetian blind over the wardrobe, There was no way to block out the light

Facilities like the pool and gym were easily accessible, kitchen was fully equipped and the bed was very comfortable. The bathroom was also reasonably nice and the air conditioning worked very well. The carpet edge where it met with other rooms had the positioning tacks unprotected, which meant that walking barefoot from room to room was painful as the nails stuck into your feet!!! The kitchen tap extended further than the sink so water splashed all over the bench and the dishwasher did not work.

The apartment was immaculate, possibly never used. Spacious, modern and clean. There was an element of style over substance eg bedside lamps but no socket nearby, taps which stretched over the entire sink which made them impracticable and no sink plug. Limited TV and a phone but no phone line. Not suitable for holiday makers as a lengthy walk away from the coast. The site is still being developed and the site adjacent is awaiting development which makes it unsightly as an overlook.