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The room was great- large, modern, comfortable King size bed, huge tv They only make up your room every third day "to save you money". Free internet is stated as inclusive but you really have to pay $20 for a 5 hour voucher. Our back patio was against the swimming pool which was nice but the band played LOUD on Friday and Saturday nights until late - no sleep before our early dive. The bistro food is barely average at best. Great bartender, lousy reception.
Nothing Booking rated this place 3 and a half stars, I wouldn't give it one star. The standard of the accommodation was disgusting. There was paint flaking everywhere in the bathroom. The toilet bowl was not cleaned. Stains littered the carpet. I took pictures of all disgusting areas, and can be provided. The car park was location 200m from the hotel premises.
I attended a conference at the hotel and must say the food presentation was of a high standard and the morning and afternoon teas were excellent. I compliment the kitchen staff. The small size of the room an especially the bathroom. Condition of room and bathroom is now ageing and needs updating/renovating. When we arrived our room 320 had a leaking refrigerator and water was all over the entrance carpet and somebody had placed an absorption towel in the fridge. We asked for a room change and were given next door at 318. These problems should not be there when a quest enters a room for the first time. Also it was noted there is no ABC channel on the television set. Shower was good but bathroom needs an exhaust fan as constantly having to try and clear continuously a fogged up mirror to have a shave reaches a point of near anger. Also no provision of hotel parking for a quest car,valet service is not an alternative.
It had a bed Its a bit out dated. Continential breakfast didn't have any fresh fruit........
Not bad for the money although there are better hotels for less money. would be good if shopping in town
The price and location made the stay value for money. The friendly, knowlegable and accommodating staff made a big difference too.
Meals in bar and resturant excellent,otherwise checking out was the highlight of the stay Lack of parking.Air conditioning poor
There was a good restaurant on the premises and the house-keeping was efficient. Very helpful reception staff. The rooms were clean but very much in need of an update, and there was a lot of noise from the surrounding area at night.
the convenience in the centre of the city breakfast
Great value for money and friendly staff! Bathroom/ toilet could've been cleaned better..
The leisure Inn is quiet and the staff are mostly friendly the floor I stayed on was need of repair
the staff were very friendly and very helpful. the rooms were magnificent very comfortable. Also the buffet breakfast was to die for! nothing it was all awesome
The can do attitude of staff Bed was very hard.
The staff at the front door and the rest of the staff were great The breakfast in the room down at level 1 was too dear should be 20 dollars
Apart from the relaxing accomodation,enjoyed the visits to the ,casino,loved the sumptuous breakfasts. Even the Spin Cafe provided good food at great value for money;not withstanding occassional sullen staff member.Gardens lovely and enjoyed pool area.Housekeeping Excellent.1!! Not a lot ,a little noisy when functions were on out on back lawn and pavillion, minor foibles with room; radio reception on TV - a problem,Door Keycard failure,porter absent after initail checkin;some staff members need to smile more- too sullen.Wrong Accom rate posted for last week- should be more priority for guest parking.
We stayed for the V8's and it was lovely to see the staff dressed in the V8's shirts. Everyone was friendly and we could not fault the service. Meals especially breakfast was very good. Good location in that a bus was on the door step and dropped you back at the door. Overall a good location and very quiet. There was a Gala Ball on the Friday night and we didn't hear a thing. Rooms are sound proof. There was nothing not to like about the hotel.
I was disappointed and very hungry there was not 24hr room service available - I arrived back from the mainland at 11:30pm and the entire resort was closed, reception doors closed and locked - I had to figure out a way to try and get to my room. Then, exiting the premises at 5:45am was also difficult. Again with reception closed and doors locked - there was no clear way to actually be able to exit. The only instructions I could find to read were "if you're departing before 7am, please leave your key and card in your room." - so I reckon you need minimal 24 hr room service plus have a staff member in reception overnight.
I thought the room was very modern and clean. We had a great view overlooking the mall and ocean view. We could see the casino from our room. View was lovely at night.
we really enjoyed our stay with the room well appointed and very comfortable it is a pity that the car parking facilities have been comprimised due to works been undertaken in this town
Rooms were spotless service was great
balcony,location,service, would of liked a spa:)
It was very relaxing, pool was very nice and the gardens were gorgeous. room was clean and modern and the reception staff were very friendly and helpful. Great place to stay
Nothing, we left after the first day as my husband had a bad back and we came home sooner. On the cancellation policy we printed out from Bookings.Com it said we would be charged a night if we did not show up or did not give 24 hours notice of turning up. After one nights stay we told the hotel we were leaving but they charged us for 2 nights as they said we did not give them 24 hours notice, this is a bit ambiguous as we did show up. They knew why we were leaving and we did also stay at the Mercure Cairns but unfortunately that did not matter. See above
Location, Atmosphere,Restaurant, Freedom
this was one of the best hotels I've stayed in because if I did not want to go any where I could sit around the pool or have a meal all on site and it was a friendly place to be not enough tea bags or real milk but that is the same everywhere
The atmosphere and location made my 1 night stay very enjoyable.
It was cheap and clean and modern. Lots of parking space and close to retuarants as well. The cleaning service sometimes did not replace used items, sometimes the towels were not cleaned and replaced.
The unit was clean, basic and comfortable. The grounds were well kept.
the restaurant, I found was the only thing I found little slow & poor, service etc etc
The Hotel was beautiful, the hotel offered a fantastic room service menu and you did not feel the need to leave the hotel with the pool side Bar and Resturant offering everything you would need. We were staying with another couple and we made the booking at the same time, we did book 2 x Queen Rooms, however when we arrived we found one of the rooms had 2 x single beds we were able to push the beds together and this was not much inconvenince at all, however still not what we booked. We also were located on different ends of the Hotel we thought as we booked together our rooms would be much closer again not a huge inconvenince but a let down non the less. We also both had problems at one time or another with our rooms keys not working and needing to be "re-cut" the staff were very helpful however we did notice other guest also have the same problem.
clean, comfortable and cheap ( when booked through booking.com )
Please write at least 15 words The staff was very welcoming and helpful. Premise was clean and tidy. Very limited room service
Poor value for money when one compares with Oaks Apartments, absaolute luxoury in comparison.two bedroom rates were about the same per night. Jyst a little tired
Good Location. Excellant food from the Restaurant, especially Room Service when staying on Business. Very spacious Townhouse. Would want me to consider coming back with the Family for a holiday.
Very nice hotel very clean and roomy. The location was great in relation to restaurants. Great view, just need to trim the palm tree fronds a little. We found that we could hear all noises from the room above, chairs scraping on the floor shoes walking around, and resulted in little sleep until after 2.30am.
Plenty of room for a family. Plenty of privacy for mum and dad Bed was very hard. Needs a matress topper or something to soften it up
Suited our purpose very well as we were attending a convention. Hotel situated ideally for access to food outlets. Parking sparse but acceptable.
Handy location to restaurants & shopping precinct. Lovely outlook over the marina district. Noise transmission through tiled floor of unit overhead. Greedy confectionary machine on ground floor did not dispense item or return money every time.
Beautiful, fully equipped large apartment - everything we could need.
Price was good, located at the main street There were some ants in the bathroom, there were no eating (breakfast/dining) facilities of the hotel.
the space, the rooms where huge.
Relax... nice long weekend away from home Everything was good but could supply more packets of washing powder,washing up liquid for people staying longer then 2 nights.
Facilities like the pool and gym were easily accessible, kitchen was fully equipped and the bed was very comfortable. The bathroom was also reasonably nice and the air conditioning worked very well. The carpet edge where it met with other rooms had the positioning tacks unprotected, which meant that walking barefoot from room to room was painful as the nails stuck into your feet!!! The kitchen tap extended further than the sink so water splashed all over the bench and the dishwasher did not work.
The only thing i liked about my stay was that it is centrally located. The noise from other residents simply closing door. I think it has to do with the design.
Great location, great rooms,
The apartment was immaculate, possibly never used. Spacious, modern and clean. There was an element of style over substance eg bedside lamps but no socket nearby, taps which stretched over the entire sink which made them impracticable and no sink plug. Limited TV and a phone but no phone line. Not suitable for holiday makers as a lengthy walk away from the coast. The site is still being developed and the site adjacent is awaiting development which makes it unsightly as an overlook.
The quality of kitchen and bathroom facilities and the good storage for kitchen and bedroom
Central location - supermarket city sights etc Design of the building - our bedroom had a lot of light entering during the night, from outside lighting on the verandah. This came in from window with venetian blind over the wardrobe, There was no way to block out the light
Staff were every friendly and helpful, we had brand new apartment, big bedroom with wardrobes, good size living room with balcony and full equipment kitchen, we could use swimming pool, jacuzzi, gym and sauna