Hilton Garden Inn New Orleans French Quarter/CBD

The hotel was very clean and nice. The WI-FI connection was horrible. No room service. The breakfast was a joke. And even with the 'do not disturb' sign hanging on our door, house keeping continued to knock in our door, even walking in to our room.

The entire staff was very helpful. Trying to get to the hotel was a nightmare as they were working on the street and it was closed. We circled the blocks several times to find the entrance and the cop was no help what so ever. We were let out by the cab two blocks away because we could not find the way in. I found it very odd that the check in was on the 11th floor. They were very nice and very apologetic upon our arrival. The view was from our window was just like the Travelocity commercial as it was just looking at interior windows and down a shaft. The bed was a lot to be desired as it was very uncomfortable. I had to go to the 11th floor 4 times as my key did not work so it would not let me go to my 15th floor. This was just inconvenient.

Please write at least 15 words - Staff were friendly and welcoming. Room was spacious with modern fittings and well maintained.

The first lady in the restaurant when we had breakfast was attentive and excellent. the rooms were a good size and clean and easy to settle into. I also loved the free internet! The staff member when we checked out (Re Jean I think) was quite rude and argued with us. The wireless internet didn't work so we had to plug in all the time. The gym is not well equipped and needed some weights. The pool is very very small

The room was very nice, spacious and clean. The location was very good, only a very short walk to the french quarter and the convention centre. We did not eat in the hotel so can't comment on the restaurant. The hotel was advertised as having a pool but it was very small, you would not be able to swim in it, which was a bit disappointing.

Very comfortable bed. Liked the extra room the sitting area provided. Fridge & microwave were helpful. Close enough to Superdome for walking to & from. The staff was not helpful. The pool (if u can call it that) needs a renevation. Workout equipment very dated. The so called cafe is open maybe a few hours a day.