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With a stay at Excelsior Hotel in New York (Central Park), you'll be minutes from Theodore Roosevelt Memorial and Rose Center for Earth and Space. This family-friendly hotel is close to Rockefeller Center and Broadway. Make yourself at home in one of the 199 air-conditioned rooms featuring flat-screen televisions. Your room comes with a pillowtop bed. Wirele...
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With a stay at Excelsior Hotel in New York (Central Park), you'll be minutes from Theodore Roosevelt Memorial and Rose Center for Earth and Space. This family-friendly hotel is close to Rockefeller Center and Broadway. Make yourself at home in one of the 199 air-conditioned rooms featuring flat-screen televisions. Your room comes with a pillowtop bed. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature makeup/shaving mirrors and complimentary toiletries. Take advantage of recreation opportunities such as a fitness facility, or other amenities including complimentary wireless Internet access and concierge services. Additional amenities include gift shops/newsstands and tour/ticket assistance. Enjoy a satisfying meal at a restaurant serving guests of Excelsior Hotel. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, audiovisual equipment, and express check-in. Event facilities at this hotel consist of conference/meeting rooms, small meeting rooms, and banquet facilities. A roundtrip airport shuttle is provided for a surcharge (available on request), and self parking is available onsite.
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Amenities
| General | 24 hour front desk, Air-conditioned, Bar/Lounge, Cribs available, Express check out, Gift shop, No smoking, Non-smoking rooms available, Parking (surcharge), Restaurant, Safe, Storage available, Wheelchair accessible | ||
| Activities | Fitness center | ||
| Services | A/V equipment rental, Babysitting/child services (surcharge), Business center, Concierge service, Laundry service, Meeting/Banquet facilities | ||
| Internet | Internet, WiFi | ||
| Policy | Pets not allowed | Landmarks |
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Guest Ratings
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Star Ratings
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| ReserveTravel |
Excellent, 2,056 reviews across the web | ||
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| Location | ||
| Grounds | Beautiful grounds. 97% of the guests loved it. | |
| Service | 82% found the | |
| Price | Price is reasonable. 77% of guests gave positive feedback. | |
| Beds | 74% said the | |
| Bathroom | For only 55%, the | |
| Old/New Room | Only 53% said the | |
| Room Size | 51% said | |
| Internet Prices | 51% thought it was | |
| Bathroom Size | 57% | |
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Excellent 8.4,
Overall rating out of 68 
reviews
reviews
Good 8.0
Nov 11 2013
Posted by Beckygc
We loved staying on the Upper West Side in Manhattan, so close to Central Park, convenient subway lines. The neighborhood is more residential, yet bustling. The Excelsior was an ideal base for our wonderful exploration of Manhattan!
Okay 6.0
Apr 9 2013
Posted by LoveTheCityNYC
Overall, this is a nice hotel. Very convenient to the subway and directly across from the Natural History Museum. Perfect for exploring the Upper West Side. Easy subway ride to midtown, downtown, Brooklyn, etc. One block walk to Central Park. Location was fabulous. We don't like staying in Times Square or Midtown as we find them too touristy. Staying in the UWS makes us feel more like a local. This isn't really a complaint - but if you're claustrophobic, you may want to look elsewhere. There are hotel rooms in NYC that are larger. The hotel in itself is very classy and quaint. The room was short of clean. There were fingerprints on the light switches, a thick layer of dust on the vents, stuff like that. The bed and bathroom were clean for the most part. The bed was somewhat lumpy and hard. On our second night, the air conditioner started making so much noise that we couldn't sleep. We told the front desk and were told they would send someone up. We don't know if anyone ever came up, be...
Excellent 10.0
Dec 9 2012
Posted by Can2Travel
Stayed with my wife and 6 and 8 y/o children. Nicely restored hotel retaining its original charm. They took great attention to detail in the restorations. Excellent, quiet location close to Central Park, Museum of Natural History, The MET, 5th ave shopping, quaint restaurants, awesome view from room, etc. We were upgraded to a suite without even asking. Also got very good service from Bellman and front desk staff. Very reasonably priced. Will definitely stay again and recommend to others.
Excellent 10.0
Nov 27 2012
Posted by love4ny
We love staying here. If you're lucky enough to get a room on the upper floors, south side, you can look down on the planetarium. There are great restaurants in the neighborhood, easy walking distance, and it's a block from the museum subway stop.
Excellent 10.0
Jun 27 2012
Posted by MuseumCrawler
The room was nice (the hotel 'info book' could use a little work, though!). When I go back, I will certainly stay there again. *MY* room had a poor view (the hotel is shaped like an H -- and I looked across the alley at the other side of the hotel. Looking across to the park would have been much nicer. I really wasn't impressed with the quality of the breakfast buffet (not for the price!) -- but I didn't go to NYC to eat.
Good 8.0
May 28 2012
Posted by Landlubber
The room was well-decorated, clean and welcoming. Not large, but average for an NYC hotel. The location is excellent, near restaurants, museums, Central Park, subway and bus stops. Connections to mid-town are very good. Although I didn't try it, the restaurant was recommended by nearby residents. I plan to stay again.
Good 8.0
May 16 2012
Posted by Bubbas
The Excelsior is an excellent location. Our room was on the street side facing the Roosevelt Park which was very nice. Our room was very clean and comfortable. My twos criticisms would be the staff, they were aloof and unfriendly. I found not having free internet very inconvenient.
Poor 2.0
May 4 2012
Posted by Entrepreneur
Horrible customer service! We arrived late, having called earlier in the day to let the Excelsior know that we were coming late and that they should keep our suite with a queen bed and a pullout sofa. When we arrived, my wife and my two kids were told that all that was left was a suite with two double beds. This suite is about the size of a bathroom in a McDonalds and the double beds can barely sleep one person. I called the desk, assuming they would acknowledge their mistake or at least apologize or show empathy. The guy was a complete jerk. Just bring us a mattress or something so we can sleep, I said. I can sell you a rollaway bed for $10 per night he says. Really? You screw over a guest and then try to take advantage of them. You won't comp us on a rollaway bed. I can't believe it. Have stayed in hundreds of hotels and never have been treated so rudely. AVOID THE EXCELSIOR. IT IS A BAD HOTEL!!
Okay 6.0
Apr 25 2012
Posted by Funkyz
This was my second stay at this hotel in the past year. My first overnight was spent in a small suite and it was spectacular. I could not have been happier from all aspects. My last visit in April was spent in their Standard Queen room. What a disaster! Towels were like sand paper, ran out of hot water during a shower, could not get comfortable in the bed it was so worn and the AC unit made so much noise it was next to impossible to sleep. Can’t remember the last time I stayed in a hotel room that did not have a coffee maker. It was not very clean and tiny to say the least. If you planning a stay here, and it is above all else a great NYC location, make sure you spend the money and upgrade your room.
Expert Reviews
"Located in the Upper West Side between Central Park and Columbus Avenue, the 16-story Hotel Excelsior overlooks the verdant park, the Hayden Planetarium, and the Museum of Natural History, which is only a five-minute walk away. The lobby is furnished with a marble floor and warm wood paneling, while the second-floor lounge contains leather seating, a working fireplace, a library, and an assortment of games. Filled with natural light from the large windows, each of the 200 rooms has dark wood furniture and all-white linens..."
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10
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Excelsior Hotel
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