Guest reviews
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Overall Rating
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9.8 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." 10.0 "Near to public transport , according to 100%." 9.8 "City centre within easy reach , said 98%." 10.0 "100%enjoyed the restaurants & bars nearby ." 8.1 "Great parking , according to 81%." 10.0 "100%liked the proximity to shopping ." 8.6 "86% thought it waseasy to get to the train station ." 10.0 "100% thoughtparking was inexpensive ." -
9.2 "Incredible bar."9.7 "
Delicious alcoholic drinks , according to 97%." -
8.5 "Food is delicious."
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7.5 "Good service."8.0 "80% found the
staff to be very friendly ." 8.8 "88% thought theservice was very professional ." 9.1 "Housekeeping was great , according to 91%." -
6.5 "Rooms are ok."5.7 "Only 57% said
rooms were big enough ." 6.2 "Cleanliness of the bathroom was average , said 62%." -
5.5 "Average value."5.1 "51% thought it was
adequately priced ." 6.0 "Theprice was ok for 60%." -
5.2 "Breakfast is mediocre."
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4.8 "Internet is poor."4.4 "56% said the
wifi quality was bad ."
Overall Rating
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9.6 "Terrific location."9.7 "
City centre within easy reach , said 97%." 10.0 "Near to public transport , according to 100%." 9.8 "98%liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." 8.0 "Great parking , according to 80%." -
8.5 "Food is delicious."
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7.1 "Good service."7.9 "79% found the
staff to be very friendly ." 8.4 "84% thought theservice was very professional ." -
6.1 "Rooms are ok."5.4 "Only 54% said
rooms were big enough ." -
5.5 "Average value."
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5.1 "Breakfast is mediocre."
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4.7 "Internet is poor."4.6 "54% said the
wifi quality was bad ." 4.9 "51% thought it wasoverpriced ."
Overall Rating
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9.7 "Terrific location."9.8 "98%
liked the proximity to sightseeing ." 10.0 "Near to public transport , according to 100%." 9.8 "City centre within easy reach , said 98%." 7.8 "Great parking , according to 78%." 10.0 "100%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
8.3 "Food is delicious."
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8.0 "Great service."8.1 "81% found the
staff to be very friendly ." 9.0 "90% thought theservice was very professional ." -
6.8 "Rooms are ok."6.9 "
Beds were acceptable for 69%." 5.6 "Only 56% saidrooms were big enough ." 6.5 "Cleanliness of the bathroom was average , said 65%." -
5.5 "Average value."
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5.1 "Breakfast is mediocre."
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4.7 "Internet is poor."4.9 "51% thought it was
overpriced ." 4.4 "56% said thewifi quality was bad ."
Overall Rating
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9.9 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." -
7.3 "Good service."7.6 "76% found the
staff to be very friendly ." -
6.5 "Vibe was decent."
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6.1 "Average comfort."6.8 "
Beds were acceptable for 68%." 6.4 "For only 64%, thenoise level was all right ." -
6.0 "Rooms are ok."6.8 "
Beds were acceptable for 68%." -
4.6 "Internet is poor."
Overall Rating
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9.9 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." 9.8 "City centre within easy reach , said 98%." -
8.6 "Food is delicious."
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7.3 "Good service."7.4 "74% found the
staff to be very friendly ." -
6.4 "Vibe was decent."
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6.3 "Rooms are ok."
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5.3 "Average value."5.2 "52% thought it was
adequately priced ." -
5.2 "Breakfast is mediocre."
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4.9 "Internet is poor."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.8review from
Love the location, staff helpful & friendly. Windows did not close properly, drafty & noisy.
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9.4review from
Great service and close to many destinations
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9.7review from
The staff was friendly and helpful providing subway directions and breakfast suggestions. They had umbrellas available when we had rain.
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9.7review from
From the location to the helpful, friendly staff, I loved this hotel. It was clean, comfortable and beautiful. The on-site restaurant was very good as well. I didn't like leaving to go home!
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7.7review from
The hotel was nice, but it is really the location that sells the place. Can't beat it. A block from Central Park, across from the Museum of Natural History. Bathrooms were a bit dated, and the plumbing seemed temperamental, but it was more than adequate.
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10.0review from
Drained very slowly
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8.5review from
The location was great. Half block to Central Park, subway and bus. Bed comfy. Bathroom small but clean and plush. Restaurant had great food. Scaffolding obscures view and workers during daytime decrease privacy. Friday am, noisy road work started 4:30. No doorman to help when leaving and needing a cab. Pay for in room WiFi. Room cost increased by ~25% various taxes.
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6.2review from
I loved the location.
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4.2review from
Great location, pretty, away from the hustle and bustle of Times Square/Midtown Not a business hotel. Need to pay for WIFI. No room service. No coffee machine. Only coffee available is at the breakfast room and they charge you $2.50 just to get a cup in the morning. Not the expense but the nuisance and inconvenience. No shops on site. Just vending machine. They try to pretend to be upscale here but nothing about it is upscale - from the property to amenities to service. Hugely disappointing.
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9.4review from
The Excelsior is a classic hotel that is the absolute opposite of an impersonal chain hotel. From management to front desk to housekeeping the Excelsior staff is welcoming and extremely accommodating. We have stayed at the Excelsior several times during the prior couple of years and our rooms are consistently clean, comfortable and quiet. Rates will vary based upon the season and supply and demand factors but typically we have found the Excelsior to be the best hotel value in the upper west side. Fee for WI-fi but as a workaround we used our smartphone as a hot spot for our tablets so really no problem.
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8.2review from
I love the Excelsior, the staff, the location, the cleanliness, just so easy, so accommodating. Always the desk personnel are lovely, the last day, the 29th, the desk man was a bit condescending. I've never had that experience before, but upon asking him about leaving my bags after check-out, asking about a taxi to the airport, he almost dismissed me, as if I were an annoyance. Unfortunate, but true. The desk man when I arrived on the 2nd, was lovely, very patient, very accommodating. I've stayed here before, never had that experience, so it must've been a bad day for him.
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8.8review from
Love the location, staff helpful & friendly. Windows did not close properly, drafty & noisy.
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9.4review from
Great service and close to many destinations
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9.7review from
The staff was friendly and helpful providing subway directions and breakfast suggestions. They had umbrellas available when we had rain.
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9.7review from
From the location to the helpful, friendly staff, I loved this hotel. It was clean, comfortable and beautiful. The on-site restaurant was very good as well. I didn't like leaving to go home!
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10.0review from
Drained very slowly
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8.5review from
The location was great. Half block to Central Park, subway and bus. Bed comfy. Bathroom small but clean and plush. Restaurant had great food. Scaffolding obscures view and workers during daytime decrease privacy. Friday am, noisy road work started 4:30. No doorman to help when leaving and needing a cab. Pay for in room WiFi. Room cost increased by ~25% various taxes.
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9.4review from
The Excelsior is a classic hotel that is the absolute opposite of an impersonal chain hotel. From management to front desk to housekeeping the Excelsior staff is welcoming and extremely accommodating. We have stayed at the Excelsior several times during the prior couple of years and our rooms are consistently clean, comfortable and quiet. Rates will vary based upon the season and supply and demand factors but typically we have found the Excelsior to be the best hotel value in the upper west side. Fee for WI-fi but as a workaround we used our smartphone as a hot spot for our tablets so really no problem.
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8.2review from
I love the Excelsior, the staff, the location, the cleanliness, just so easy, so accommodating. Always the desk personnel are lovely, the last day, the 29th, the desk man was a bit condescending. I've never had that experience before, but upon asking him about leaving my bags after check-out, asking about a taxi to the airport, he almost dismissed me, as if I were an annoyance. Unfortunate, but true. The desk man when I arrived on the 2nd, was lovely, very patient, very accommodating. I've stayed here before, never had that experience, so it must've been a bad day for him.
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6.2review from
I loved the location.
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4.2review from
Great location, pretty, away from the hustle and bustle of Times Square/Midtown Not a business hotel. Need to pay for WIFI. No room service. No coffee machine. Only coffee available is at the breakfast room and they charge you $2.50 just to get a cup in the morning. Not the expense but the nuisance and inconvenience. No shops on site. Just vending machine. They try to pretend to be upscale here but nothing about it is upscale - from the property to amenities to service. Hugely disappointing.
