Guest reviews
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Overall Rating
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9.7 "Terrific location."10.0 "
Near to public transport , according to 100%." 9.3 "93%liked the proximity to sightseeing ." 9.9 "City centre within easy reach , said 99%." 9.7 "97%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 7.6 "Great parking , according to 76%." 10.0 "100% thought it waseasy to get to the train station ." 8.6 "Easily accessible by car , said 86%." -
9.2 "Internet works perfectly."9.2 "92% said the
wifi quality was great ." 9.3 "93% thought it was agreat value ." -
9.1 "Food is to die for."9.1 "91%
loved the menu selection ." 10.0 "Yummy desserts , said 100%." 7.5 "75%loved the dining experience ." 7.0 "70%enjoyed the side dishes ." -
9.0 "World class service."9.5 "95% found the
staff to be very friendly ." 7.6 "76% said thereception staff was great ." 9.6 "96% thought theservice was very professional ." 9.4 "94% said theconcierge service was amazing ." 7.1 "Housekeeping was great , according to 71%." -
7.5 "Good breakfast."
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6.2 "Vibe was decent."6.8 "68% considered the
lobby entrance to be so-so ." -
6.1 "Rooms are ok."5.6 "For only 56%, the
bathroom was ok ." 5.3 "53% said theview was so-so ." 5.5 "55% thought thekitchenette was ok ."
Overall Rating
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9.7 "Terrific location."10.0 "
Near to public transport , according to 100%." 9.8 "City centre within easy reach , said 98%." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.8 "98%liked the proximity to shopping ." -
9.5 "World class service."9.7 "97% found the
staff to be very friendly ." 8.0 "80% said thereception staff was great ." 9.6 "96% thought theservice was very professional ." 9.0 "90% said theconcierge service was amazing ." 7.5 "Housekeeping was great , according to 75%." -
9.3 "Food is to die for."
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9.3 "Internet works perfectly."9.3 "93% said the
wifi quality was great ." -
7.6 "Good breakfast."
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5.8 "Rooms are ok."5.8 "For only 58%, the
bathroom was ok ." 5.2 "52% said theview was so-so ." -
4.9 "Not very comfortable."3.8 "62% said
rooms were small ." 2.0 "Air conditioning was criticized by 80%." 1.5 "85%criticized the small bathroom ."
Overall Rating
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10.0 "Terrific location."10.0 "
Near to public transport , according to 100%." 9.9 "City centre within easy reach , said 99%." 9.3 "93%liked the proximity to sightseeing ." 9.8 "98%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100% thought it waseasy to get to the train station ." -
9.2 "Internet works perfectly."9.1 "91% said the
wifi quality was great ." -
9.0 "World class service."9.6 "96% found the
staff to be very friendly ." 7.3 "73% said thereception staff was great ." 9.5 "95% thought theservice was very professional ." 9.5 "95% said theconcierge service was amazing ." 7.3 "Housekeeping was great , according to 73%." -
8.9 "Food is delicious."
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8.8 "Generally very clean."8.5 "85% said
rooms were clean ." 9.3 "93% thoughtit was clean ." 8.7 "87% said thebathroom was clean ." -
6.2 "Vibe was decent."6.6 "66% considered the
lobby entrance to be so-so ." -
6.1 "Rooms are ok."5.2 "For only 52%, the
bathroom was ok ."
Overall Rating
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9.8 "Terrific location."10.0 "
Near to public transport , according to 100%." -
8.9 "Great service."9.4 "94% found the
staff to be very friendly ." -
7.0 "Good amenities."7.0 "70% thought the
building was wonderful ." -
5.9 "Rooms are ok."
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5.7 "Vibe was decent."
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5.6 "Average comfort."
Overall Rating
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9.6 "Terrific location."10.0 "
Near to public transport , according to 100%." 9.9 "City centre within easy reach , said 99%." -
9.2 "Food is to die for."
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9.2 "Internet works perfectly."
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8.8 "Great service."9.3 "93% found the
staff to be very friendly ." 7.4 "74% said thereception staff was great ." -
7.4 "Good breakfast."
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6.5 "Average amenities."6.6 "66% thought the
building was acceptable ." 6.1 "61% considered thelobby entrance to be so-so ." -
5.6 "Average comfort."5.8 "For only 58%, the
noise level was all right ." -
5.6 "Vibe was decent."6.1 "61% considered the
lobby entrance to be so-so ." -
5.5 "Rooms are ok."5.4 "For only 54%, the
bathroom was ok ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
Got a great deal. Very clean, great staff, great location, would definitely stay again.
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5.7review from
Our room was very clean and a very nice size. Big construction project going on next door -very noisy at 7 am. Also, mattresses are tired and saggy.
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9.7review from
Great location.
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9.7review from
I've stayed at the Lucerne multiple times, and it is consistently a great hotel on the upper West Side. Rooms are comfortable, staff great, and overall just a very nice experience
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10.0review from
Recently renovated and beautifully done. Every detail was very carefully thought out and the crown molding in the room and hall are gorgeously done! A lovely place to stay.
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8.2review from
Very clean room in a relatively quiet part of the city. Shower flooded the bathroom upon showering. Not a big deal, but had to clean up the bathroom after a shower.
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8.2review from
Great location. There were lost of restaurants within walking distance. The subway is one block away. It is a beautiful building. It was NYC-hotel to an extent - small elevators, fairly small room but not too small.
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7.6review from
location small lobby-no lounge
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7.3review from
I was very pleased with my stay at the Lucerne. The room, though small, was very comfortable. I was particularly impressed by the comfort of the mattress, pillows and linens. Our in room coffee maker was not in the room at check in. We did not realize until the second day that we could request it from the desk.
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8.0review from
Hotel is in an excellent location. Two blocks away from Central Park, near subway and great restaurants. Hotel Staff very pleasant and professional, Concierge was great. Hotel room was spacious and very clean. Requested room not available (plumbing), alternate room was very accommodating. Later check out.
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6.0review from
high quality establishment with attractive look and feel in excellent location
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7.0review from
Friendly staff, location and the upgrade I was given was a wonderful surprise. No complaints.
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5.7review from
I liked the sitting room area. The fact the room was quiet, despite being on a busy avenue and street. It was suitable for our family gathering.. It was overpriced for the neighborhood and for the amenities offered.
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7.0review from
Comfortable although small room with 2 standard double beds - quiet apart from drown of airconditioning outside. Staff all very friendly and helpful. Excellent location very close to subway, Central Park and Natural History Museum. .
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6.0review from
Conveniently located (center of Manhattan, near Central Park) and easily reached by driving. As it was an older hotel the rooms are compact by current standards but still confortable for one (perhaps cozy for two).
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8.0review from
Superb location on upper West side. Excellent staff including concierge service. Good, clean, room with turn down service and appropriate amenities.
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6.0review from
the kindness of the hotel staff.
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8.0review from
convience My key did not work the night before I had to leave the next day but your staff fixed it.
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10.0review from
Got a great deal. Very clean, great staff, great location, would definitely stay again.
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9.7review from
Great location.
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9.7review from
I've stayed at the Lucerne multiple times, and it is consistently a great hotel on the upper West Side. Rooms are comfortable, staff great, and overall just a very nice experience
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10.0review from
Recently renovated and beautifully done. Every detail was very carefully thought out and the crown molding in the room and hall are gorgeously done! A lovely place to stay.
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8.2review from
Very clean room in a relatively quiet part of the city. Shower flooded the bathroom upon showering. Not a big deal, but had to clean up the bathroom after a shower.
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8.2review from
Great location. There were lost of restaurants within walking distance. The subway is one block away. It is a beautiful building. It was NYC-hotel to an extent - small elevators, fairly small room but not too small.
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8.0review from
Hotel is in an excellent location. Two blocks away from Central Park, near subway and great restaurants. Hotel Staff very pleasant and professional, Concierge was great. Hotel room was spacious and very clean. Requested room not available (plumbing), alternate room was very accommodating. Later check out.
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8.0review from
Superb location on upper West side. Excellent staff including concierge service. Good, clean, room with turn down service and appropriate amenities.
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8.0review from
convience My key did not work the night before I had to leave the next day but your staff fixed it.
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7.6review from
location small lobby-no lounge
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7.3review from
I was very pleased with my stay at the Lucerne. The room, though small, was very comfortable. I was particularly impressed by the comfort of the mattress, pillows and linens. Our in room coffee maker was not in the room at check in. We did not realize until the second day that we could request it from the desk.
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7.0review from
Friendly staff, location and the upgrade I was given was a wonderful surprise. No complaints.
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7.0review from
Comfortable although small room with 2 standard double beds - quiet apart from drown of airconditioning outside. Staff all very friendly and helpful. Excellent location very close to subway, Central Park and Natural History Museum. .
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5.7review from
Our room was very clean and a very nice size. Big construction project going on next door -very noisy at 7 am. Also, mattresses are tired and saggy.
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6.0review from
high quality establishment with attractive look and feel in excellent location
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5.7review from
I liked the sitting room area. The fact the room was quiet, despite being on a busy avenue and street. It was suitable for our family gathering.. It was overpriced for the neighborhood and for the amenities offered.
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6.0review from
Conveniently located (center of Manhattan, near Central Park) and easily reached by driving. As it was an older hotel the rooms are compact by current standards but still confortable for one (perhaps cozy for two).
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6.0review from
the kindness of the hotel staff.
