The Lucerne Hotel, New York Hotels from $287

Guest reviews

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Couples
Families
Business
Solo

Overall Rating

Based on 2,517 reviews

Location

9.8 "Terrific location."
WiFi

9.5 "Internet works perfectly."
Service

9.3 "World class service."
Food

9.2 "Food is to die for."
Wellness Area

8.6 "Very nice wellness & sports facilities."
Room

6.5 "Rooms are ok."
Bar and Beverages

5.3 "Bar is ok."

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Overall Rating

Based on 1,132 reviews

Location

9.7 "Terrific location."

10.0 "Near to public transport, according to 100%."

9.4 "94% liked the proximity to sightseeing."

9.8 "City centre within easy reach, said 98%."

10.0 "100% enjoyed the restaurants & bars nearby."

10.0 "100% liked the proximity to shopping."
WiFi

9.5 "Internet works perfectly."

9.5 "95% said the wifi quality was great."

9.7 "97% thought it was a great value."
Service

9.4 "World class service."

9.5 "95% found the staff to be very friendly."

8.6 "86% said the reception staff was great."

9.5 "95% thought the service was very professional."

8.4 "84% said the concierge service was amazing."

8.1 "Housekeeping was great, according to 81%."

9.5 "95% were happy with the room service."
Food

9.3 "Food is to die for."
Breakfast

7.2 "Good breakfast."
Room

5.9 "Rooms are ok."

5.6 "For only 56%, the bathroom was ok."

5.2 "52% said the view was so-so."

6.8 "Only 68% thought the shower was ok."

Overall Rating

Based on 956 reviews

Location

9.7 "Terrific location."

9.9 "City centre within easy reach, said 99%."

10.0 "Near to public transport, according to 100%."

9.2 "92% liked the proximity to sightseeing."

10.0 "100% liked the proximity to shopping."

10.0 "100% enjoyed the restaurants & bars nearby."
WiFi

9.6 "Internet works perfectly."
Service

9.1 "World class service."

9.6 "96% found the staff to be very friendly."

7.7 "77% said the reception staff was great."

9.2 "92% thought the service was very professional."

9.0 "90% said the concierge service was amazing."
Food

9.0 "Food is to die for."
Breakfast

6.6 "Breakfast is mediocre."
Room

5.9 "Rooms are ok."

5.3 "For only 53%, the bathroom was ok."
Amenities

5.7 "Average amenities."

5.7 "57% thought the building was acceptable."

5.1 "51% considered the lobby entrance to be so-so."

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Overall Rating

Based on 125 reviews

Location

9.8 "Terrific location."
Service

9.4 "World class service."

9.7 "97% found the staff to be very friendly."
Food

9.3 "Food is to die for."
Cleanliness

9.0 "Perfectly clean."

8.8 "88% said rooms were clean."
Room

6.1 "Rooms are ok."

5.2 "For only 52%, the bathroom was ok."

Overall Rating

Based on 302 reviews

Location

9.8 "Terrific location."

10.0 "Near to public transport, according to 100%."

9.6 "96% liked the proximity to sightseeing."

10.0 "100% enjoyed the restaurants & bars nearby."
Food

9.1 "Food is to die for."
Service

9.1 "World class service."

9.6 "96% found the staff to be very friendly."

9.2 "92% thought the service was very professional."

8.3 "83% said the reception staff was great."
Breakfast

6.5 "Breakfast is mediocre."
Vibe

6.0 "Vibe was decent."
Room

5.3 "Rooms are ok."

5.4 "For only 54%, the bathroom was ok."

5.0 "50% thought the kitchenette was ok."

Hotel type

City Hotel

Guests say it is the perfect hotel for a city trip.

Business Hotel

Guests recommend this hotel for business travelers.

Good to know

"Wonderful sightseeing"

"Friendly service"

"Near city centre"

"Close to public transport"

data provided by TrustYou

Recent Reviews

All reviews
Positive
Neutral
Negative

7.3

review from

I was very pleased with my stay at the Lucerne. The room, though small, was very comfortable. I was particularly impressed by the comfort of the mattress, pillows and linens. Our in room coffee maker was not in the room at check in. We did not realize until the second day that we could request it from the desk.

Reviewed Nov 2010 by Anonymous
8.0

review from

Hotel is in an excellent location. Two blocks away from Central Park, near subway and great restaurants. Hotel Staff very pleasant and professional, Concierge was great. Hotel room was spacious and very clean. Requested room not available (plumbing), alternate room was very accommodating. Later check out.

Reviewed Nov 2010 by Anonymous
6.0

review from

high quality establishment with attractive look and feel in excellent location

Reviewed Nov 2010 by Anonymous
7.0

review from

Friendly staff, location and the upgrade I was given was a wonderful surprise. No complaints.

Reviewed Oct 2010 by Anonymous
5.7

review from

I liked the sitting room area. The fact the room was quiet, despite being on a busy avenue and street. It was suitable for our family gathering.. It was overpriced for the neighborhood and for the amenities offered.

Reviewed Oct 2010 by Anonymous
7.0

review from

Comfortable although small room with 2 standard double beds - quiet apart from drown of airconditioning outside. Staff all very friendly and helpful. Excellent location very close to subway, Central Park and Natural History Museum. .

Reviewed Nov 2009 by Anonymous
6.0

review from

Conveniently located (center of Manhattan, near Central Park) and easily reached by driving. As it was an older hotel the rooms are compact by current standards but still confortable for one (perhaps cozy for two).

Reviewed Sep 2009 by Anonymous
8.0

review from

Superb location on upper West side. Excellent staff including concierge service. Good, clean, room with turn down service and appropriate amenities.

Reviewed Aug 2009 by Anonymous
6.0

review from

the kindness of the hotel staff.

Reviewed Jul 2009 by Anonymous
8.0

review from

convience My key did not work the night before I had to leave the next day but your staff fixed it.

Reviewed Jun 2009 by Anonymous

8.0

review from

Hotel is in an excellent location. Two blocks away from Central Park, near subway and great restaurants. Hotel Staff very pleasant and professional, Concierge was great. Hotel room was spacious and very clean. Requested room not available (plumbing), alternate room was very accommodating. Later check out.

Reviewed Nov 2010 by Anonymous
8.0

review from

Superb location on upper West side. Excellent staff including concierge service. Good, clean, room with turn down service and appropriate amenities.

Reviewed Aug 2009 by Anonymous
8.0

review from

convience My key did not work the night before I had to leave the next day but your staff fixed it.

Reviewed Jun 2009 by Anonymous

7.3

review from

I was very pleased with my stay at the Lucerne. The room, though small, was very comfortable. I was particularly impressed by the comfort of the mattress, pillows and linens. Our in room coffee maker was not in the room at check in. We did not realize until the second day that we could request it from the desk.

Reviewed Nov 2010 by Anonymous
7.0

review from

Friendly staff, location and the upgrade I was given was a wonderful surprise. No complaints.

Reviewed Oct 2010 by Anonymous
7.0

review from

Comfortable although small room with 2 standard double beds - quiet apart from drown of airconditioning outside. Staff all very friendly and helpful. Excellent location very close to subway, Central Park and Natural History Museum. .

Reviewed Nov 2009 by Anonymous

6.0

review from

high quality establishment with attractive look and feel in excellent location

Reviewed Nov 2010 by Anonymous
5.7

review from

I liked the sitting room area. The fact the room was quiet, despite being on a busy avenue and street. It was suitable for our family gathering.. It was overpriced for the neighborhood and for the amenities offered.

Reviewed Oct 2010 by Anonymous
6.0

review from

Conveniently located (center of Manhattan, near Central Park) and easily reached by driving. As it was an older hotel the rooms are compact by current standards but still confortable for one (perhaps cozy for two).

Reviewed Sep 2009 by Anonymous
6.0

review from

the kindness of the hotel staff.

Reviewed Jul 2009 by Anonymous

The Lucerne Hotel

$287+

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Recent Reviews