40.78313069
-73.9783621
Located in New York (Upper West Side), The Lucerne Hotel is minutes from Children's Museum of Manhattan and Beacon Theater. This 4-star hotel is close to Rockefeller Center and Broadway. Make yourself at home in one of the 196 air-conditioned rooms featuring CD players and LCD televisions. Windows open to city and river views. Cable programming and video-gam...
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Located in New York (Upper West Side), The Lucerne Hotel is minutes from Children's Museum of Manhattan and Beacon Theater. This 4-star hotel is close to Rockefeller Center and Broadway. Make yourself at home in one of the 196 air-conditioned rooms featuring CD players and LCD televisions. Windows open to city and river views. Cable programming and video-game consoles are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include safes and desks, and housekeeping is provided daily. Take advantage of recreation opportunities such as a health club, or other amenities including complimentary wireless Internet access and concierge services. Additional amenities include babysitting/childcare, tour/ticket assistance, and discounted use of a nearby fitness facility. Enjoy a meal at a restaurant, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, limo/town car service, and audiovisual equipment. Parking (subject to charges) is available onsite, and additional parking (subject to charges) can be found nearby.
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Amenities
| General | 24 hour front desk, Air-conditioned, Bar/Lounge, Cribs available, Express check out, Laundry facilities, No smoking, Non-smoking rooms available, Parking (surcharge), Restaurant, Room service, Safe, Storage available, Wheelchair accessible | ||
| Activities | Fitness center | ||
| Services | A/V equipment rental, Babysitting or child care, Business center, Concierge service, Laundry service, Meeting/Banquet facilities, Spa | ||
| Internet | Internet, WiFi (free) | ||
| Policy | Pets not allowed | Landmarks |
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Guest Ratings
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Star Ratings
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| priceline.com | |
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| Agoda |
Excellent, 2,874 reviews across the web | ||
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| Grounds | Beautiful grounds. Highly appreciated by 99% of guests. | |
| Location | ||
| Nightlife | 96% | |
| Service | 94% found the | |
| Price | Price is reasonable. 79% of guests gave positive feedback. | |
| Noise Level | For only 63%, the | |
| Bathroom | For only 56%, the | |
| Room Maintenance | For 55%, | |
| Old/New Facilities | 52% thought the | |
| Room Size | 60% said | |
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Excellent 9.0,
Overall rating out of 18 
reviews
reviews
Okay 5.0
Dec 30 2013
It was close to my daughter's apartment.
Street noise, lack of counter space in the bathroom.
Excellent restaurant adjoins.
Excellent 9.0
Oct 27 2013
location andm staff friendliness
room overlooking Amsterdam Ave.was quite noisy during the night
Overall the staff, accomodations, and experience was very good.
Excellent 10.0
Oct 1 2013
The hotel location is excellent, close to Central Park and museums. We found very good restaurants and shops in the neighborhood. The area felt safe for walking at night. It is close to the subway. The quality of the room remodel was very good.
Only small things. The room could use more electrical outlets. There was free wifi in the room which was great, but there was a charge to use the business center computer and printer
The staff was courteous, friendly and helpful. The room was nicely remodeled with a tile bath and comfortable furnishings. The hotel was very clean. We loved the location, near Central Park, museums, shopping, restaurants and the subway. The area felt safe to walk at night as well as in the daytime. We recommend it highly.
Excellent 10.0
Aug 24 2013
The staff is wonderful. Very accommodating and gracious.
No
Okay 6.0
Aug 13 2013
Location
Room was very small. There was some mold in the bathtub on the great and caulking.
Excellent 9.0
Jul 17 2013
Location close to family, Riverside Prk & CPW, easy access to transportation.
Excellent 10.0
Jun 30 2013
Very friendly staff and great location.
no
I highly recommend this hotel. Hotel staff was very friendly and the location was great (quiet and convenient to subway).
Mediocre 4.0
Jun 2 2013
The room was clean
Rude staff, TV is the room didn't work, I got charged an extra $21 next day for no reason.
WARNING: expect unexpected charges on your credit card Apparently the hotel staff has some communication issues with Agoda, the company who does the billing. Something got lost in the process, and they couldn't find one of our two reservations. Stuff happens, but how they handled it was pretty awful. The lady at the desk acted like we didn't pay, no apologies were offered and they made us to hang out in the lobby without reassuring us that everything will be resolved. Once they cleared with Agoda, I had to vocally express my concerns about the staff not handling this situation professionally, after which the clerk sarcastically said: I think we did handle it the right way. I told him that I don't recall at least an apology for inconvenience, and he sarcastically responded with: 'Oh I am sorry, you have a good day sir'. The tone with which h...
Excellent 10.0
Apr 26 2013
Helpful staff. Nice facilities. Great location
Nope
Perfect location near the park on the Upper East. Greeted immediately. Desk staff was courteous and helpful. Room was great. Amenities also nice. I used the fitness center which was small, but overall clean and everything was working, so cannot complain!Expert Reviews
"Family-friendly Lucerne is right around the corner from Central Park, just a few doors from the American Museum of Natural History and not far from the Children’s Museum of Manhattan. It’s a solid, three-star property with no surprises; the larger rooms have small kitchenettes, perfect for traveling with kids, and many connect to other rooms so one big suite can be created. While the decor is fairly bland – Laura Ashley lite – there’s nothing objectionable in flowered bedspreads, drapes, and multiple, plush pillows on..."
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10
Star Rating
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The Lucerne Hotel
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Business center
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Air-conditioned
Airport shuttle
Casino
Fitness
Golf
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Parking
Pets
Pool
Restaurant
Spa
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