The Surrey, New York Hotels from $540

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Overall Rating

Based on 647 reviews

Location

9.9 "Terrific location."
Amenities

8.7 "Amenities are good."
Service

8.7 "Great service."
Comfort

8.6 "Comfort level is high."
Vibe

8.5 "Vibe was good."
Breakfast

6.6 "Breakfast is mediocre."
WiFi

6.2 "Internet is average."

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Overall Rating

Based on 329 reviews

Location

9.9 "Terrific location."

9.8 "98% liked the proximity to sightseeing."

10.0 "City centre within easy reach, said 100%."

10.0 "100% liked the proximity to shopping."
Amenities

8.9 "Amenities are good."

9.1 "91% thought the building was wonderful."
Service

8.4 "Great service."

8.9 "89% found the staff to be very friendly."
Comfort

8.3 "Comfort level is high."

9.6 "96% said the beds were comfortable."

9.1 "91% thought rooms were spacious."
Bar and Beverages

8.1 "Bar is amazing."
WiFi

6.5 "Internet is average."

6.8 "68% thought it was adequately priced."

6.8 "68% thought the wifi quality was ok."
Breakfast

6.3 "Breakfast is mediocre."
Value for money

6.0 "Average value."

6.8 "68% thought it was adequately priced."

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Overall Rating

Based on 252 reviews

Location

9.9 "Terrific location."
Amenities

8.9 "Amenities are good."

9.0 "90% thought the building was wonderful."
Service

8.7 "Great service."

9.0 "90% found the staff to be very friendly."

9.1 "91% thought the service was very professional."
Comfort

8.7 "Comfort level is high."

9.6 "96% said the beds were comfortable."

9.1 "91% thought rooms were spacious."
Bar and Beverages

8.6 "Bar is amazing."

Overall Rating

Based on 25 reviews

Service

8.6 "Great service."

7.0 "70% said the reception staff was great."

Overall Rating

Based on 38 reviews

Service

8.4 "Great service."

8.6 "86% found the staff to be very friendly."
Vibe

8.2 "Vibe was good."
Room

7.9 "Nice rooms."

Hotel type

Boutique Hotel

This is a wonderful boutique hotel, as guests say.

Luxury Hotel

Guests recommend this as a luxury hotel.

Good to know

"Friendly service"

"Professional service"

"Near city centre"

"Stylish Hotel"

data provided by TrustYou

Recent Reviews

All reviews
Positive
Neutral
Negative

10.0

review from

Modern classy rooms all first class. Best location in NYC. Amazing shower. Not much of a hotel lobby if you need a grand hotel lobby.

Reviewed Jul 2016
10.0

review from

The service,staff, location and beds! Where he AC vents are located and that's right above the bar.

Reviewed Sep 2015
8.0

review from

Rooms, dining options, location, spa, service.

Reviewed Dec 2010 by Anonymous
7.3

review from

Great location; clean rooms, very comfortable bed. Enjoyed the Surrey experience very much ! I kept my booking on booking.com even though I found a cheaper price on Oyster.com (about $60 cheaper for the two nights) and sent booking.com the link within the 24 hour time window from my booking - unfortunately I never got a reply... so much for best price assurance from Booking.com

Reviewed Nov 2010 by Anonymous
6.0

review from

Friendly staff; good location; great design. Our deluxe room was large by New York standards. Our grand deluxe room had no bath! Complete lack of freely available guest-friendly wi-fi facilities in the hotel amazed us and caused ongoing problems. Computer in chargeable "business centre" was also faulty. Room temperature did not respond when adjusted by room thermostat. Dining room very cold and breakfast extremely poor in comparison with any other hotel we have visited (especially in Europe). Almost complete lack of public spaces: bar-lounge pleasant but cold and draughty and accommodation overcrowded at times (by members of the public using the dining room) so people (hotel guests!) turned away. The restaurant is apparently rated in New York but the food they sent up on room service was third rate.

Reviewed Nov 2010 by Anonymous
7.7

review from

The comfort and the design of the room. the quality of the bed was outstanding. The breakfast service at their restaurant. Super expensive, petit quantity (and we are not big eaters) and arrogant, slow waiters. We did only go there once!

Reviewed Nov 2010 by Anonymous
7.7

review from

staff they charged me for internet and you told me(booking told me) it would not be a charge

Reviewed Oct 2010 by Anonymous
6.8

review from

quietness, spaciousness, location plus good little kitchen...general overall quality of presentation and service..a great stay.

Reviewed Dec 2007 by Anonymous
7.6

review from

All of the Staff were friendly and helpful and the room was comfortable. The location of the hotel is outstanding.

Reviewed Dec 2007 by Anonymous
5.6

review from

Location

Reviewed Jul 2007 by Anonymous
8.0

review from

Surrey has a great location so near to Central Park, museums, and shopping. We had a large, comfortable room with a view of Central Park! The staff were knowledgable and helpful.

Reviewed Jul 2007 by Anonymous
7.2

review from

It's very central, walking distance to almost all places. Room is big, very clean and overlooking a nice street. Many cafes around for cousy breakfast/branch. My husband usualy preferes 5stars, but never regreted me booking this 3stars hotel. It is comfortable with exellent restaurant (French), full of local people even on Monday night. Night shift staff could be a little more active, but it was not really a problem, just compering to the day time people who were much more helpful.

Reviewed Jul 2007 by Anonymous

10.0

review from

Modern classy rooms all first class. Best location in NYC. Amazing shower. Not much of a hotel lobby if you need a grand hotel lobby.

Reviewed Jul 2016
10.0

review from

The service,staff, location and beds! Where he AC vents are located and that's right above the bar.

Reviewed Sep 2015
8.0

review from

Rooms, dining options, location, spa, service.

Reviewed Dec 2010 by Anonymous
8.0

review from

Surrey has a great location so near to Central Park, museums, and shopping. We had a large, comfortable room with a view of Central Park! The staff were knowledgable and helpful.

Reviewed Jul 2007 by Anonymous

7.3

review from

Great location; clean rooms, very comfortable bed. Enjoyed the Surrey experience very much ! I kept my booking on booking.com even though I found a cheaper price on Oyster.com (about $60 cheaper for the two nights) and sent booking.com the link within the 24 hour time window from my booking - unfortunately I never got a reply... so much for best price assurance from Booking.com

Reviewed Nov 2010 by Anonymous
7.7

review from

The comfort and the design of the room. the quality of the bed was outstanding. The breakfast service at their restaurant. Super expensive, petit quantity (and we are not big eaters) and arrogant, slow waiters. We did only go there once!

Reviewed Nov 2010 by Anonymous
7.7

review from

staff they charged me for internet and you told me(booking told me) it would not be a charge

Reviewed Oct 2010 by Anonymous
6.8

review from

quietness, spaciousness, location plus good little kitchen...general overall quality of presentation and service..a great stay.

Reviewed Dec 2007 by Anonymous
7.6

review from

All of the Staff were friendly and helpful and the room was comfortable. The location of the hotel is outstanding.

Reviewed Dec 2007 by Anonymous
7.2

review from

It's very central, walking distance to almost all places. Room is big, very clean and overlooking a nice street. Many cafes around for cousy breakfast/branch. My husband usualy preferes 5stars, but never regreted me booking this 3stars hotel. It is comfortable with exellent restaurant (French), full of local people even on Monday night. Night shift staff could be a little more active, but it was not really a problem, just compering to the day time people who were much more helpful.

Reviewed Jul 2007 by Anonymous

6.0

review from

Friendly staff; good location; great design. Our deluxe room was large by New York standards. Our grand deluxe room had no bath! Complete lack of freely available guest-friendly wi-fi facilities in the hotel amazed us and caused ongoing problems. Computer in chargeable "business centre" was also faulty. Room temperature did not respond when adjusted by room thermostat. Dining room very cold and breakfast extremely poor in comparison with any other hotel we have visited (especially in Europe). Almost complete lack of public spaces: bar-lounge pleasant but cold and draughty and accommodation overcrowded at times (by members of the public using the dining room) so people (hotel guests!) turned away. The restaurant is apparently rated in New York but the food they sent up on room service was third rate.

Reviewed Nov 2010 by Anonymous
5.6

review from

Location

Reviewed Jul 2007 by Anonymous

The Surrey

$540+

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