Website said free parking but when we checked in we were told $19.95 per night for parking. Older hotel. Wear and tear shows.
2 stars
Quality Hotel & Suites At The Falls
240 First Street, Niagara Falls, NY 14303, United States
Niagara Falls, NY
See location+1 716 282 1212Photos of Quality Hotel & Suites At The Falls
Overview
Providing free Wi-Fi, an indoor pool and a Jacuzzi, Quality Hotel & Suites At The Falls is located in Niagara Falls NY and is a brief walk from Maid of the Mist, Niagara Falls and Niagara Falls State Park. It is conveniently positioned for guests wishing to discover the area's attractions.
There are a variety of facilities on offer to guests of the hotel, including valet parking, an express check-in and check-out feature and meeting facilities. Staff are available 24/7 and can book tours and tickets.
Each comfortable room at Quality Hotel & Suites At The Falls features a refrigerator, plus all the necessities for an enjoyable stay. They are also fitted with a microwave and a hair dryer.
The hotel is under a 35-minute drive from Buffalo Niagara International Airport and Niagara River is a short walk away. There is also the added convenience of many local eateries and restaurants.
Latest deals for Quality Hotel & Suites At The Falls
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Quality Hotel & Suites At The Falls
- Indoor pool
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- Chapel/shrine
- 24hr front desk
Dining
- Microwave
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- No smoking
- Designated smoking area
Pool and spa
- Heated pool
- Spa
- Hot tub
- Indoor pool
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Things to do
- Gift shop
- Golf
- Darts
- Pool table
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
General
- Family rooms
- Seating area
- Storage available
Parking and transportation
- Parking
- Private parking
Bathroom
- Shower
- Hairdryer
Workspace
- Fax/photocopying
- Desk
Family friendly
- Cribs available
- Complimentary breakfast
Health and safety
- Safe
Reviews of Quality Hotel & Suites At The Falls
6.7
Okay
3327 verified ratings
Wonderful
884
Very good
496
Good
638
Okay
315
Fair
348
Mediocre
183
Poor
463
Summary of reviews
Guests say
Guests appreciated the hotel's great location, being close to attractions and offering a good value. However, many reviews highlighted issues with cleanliness, outdated rooms, and poor breakfast quality, indicating a need for significant improvements in these areas.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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Score by provider
6.9 out of 10
1827 reviews
5.8 out of 10
379 reviews
7.6 out of 10
80 reviews
7 out of 10
10 reviews
All reviews
Pros (+) Friendly staff and walking distance to the falls.
Pros (+) The staff were really friendly and helpful. The location was very close to the falls and the convention center The room size was comfortable and big The amenities (microwave and fridge) are very useful and crucial.
Cons (-) There were spiders and spider webs around the mirror and blockage in the air vents in the bathroom. The room or carpet cleaner smelled very bad and couldn't change the room because they didn't have any other rooms available. There are student dorms for the culinary institute across the street on 2 floors and so there are rare parking spaces infant of the hotel. There was no valet or concierge and ...
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Pros (+) Convenience to the Falls. Staff was accommodating.
Cons (-) Air conditioner went out, said it was fixed but it was still to hot. Had to call for maintenance for shower no hot hot water and water pressure. Had to gather all our things and move to another room which was an inconvenience. Will not stay there again.
Pros (+) Everything was nice for the price
Pros (+) The bed was comfortable Nice bar and to have live band playing
Cons (-) The parking Food at restaurant not very good and service was very poor Pool didn't look very clean Shower was horrible kept going hot than ice cold
Pros (+) Nice facilities and clean room
Cons (-) Nosy at night and had handicap door that took a minute to close each time it was opened. Also bathroom door was broken.
Pros (+) Room that was assigned to us was very close to the elevator, bedroom was nice and spacious, located at like a 5 min walk from the falls and also very close to the rainbow bridge (border to canada). Very close to surrounding restaurants as well. Last but not least the bar gets pretty packed at night downstairs so that is also a plus.
Cons (-) Bedroom's minifridge had a musky smell to it, most likely due to the fact the when it was left off the water inside made a sort of a puddle at the bottom which got that stale water smell. The bed was harder then what we are used to on these kind of hotels, although since we are healthy (no back issues or anything of the sort) we were able to sleep, but on some movements rolling you can kind of fee...
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Pros (+) Quick walk to the falls!
Cons (-) Older hotel, could use a face lift, but served the purpose for a quick trip.
Pros (+) Proximity to Niagara Falls and restaurants.
Cons (-) Hotel rooms and hallways are in need of renovations. We had a view of a brick wall which was from the hotel next door.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique amenities?
The hotel offers an indoor pool, Jacuzzi, valet parking, and meeting facilities. Additionally, guests can enjoy a complimentary continental breakfast and access to a bar and restaurant on-site.
How is the cleanliness of the rooms and common areas?
While some guests have mentioned cleanliness issues, such as dirty rooms and a urine smell in the pool area, others have praised the clean and comfortable rooms. The hotel staff are available 24/7 and follow all safety protocols to ensure a pleasant stay.
What practical information should guests know about parking?
The hotel offers free parking, but it may be limited. Some guests have mentioned the need to park in an overflow garage, which they found to be dark and filthy. It's advisable to inquire about parking availability upon arrival.
When is the best time to visit the hotel?
The hotel is conveniently located near Niagara Falls and various attractions, making it an ideal destination for a budget-friendly and family-friendly stay. However, guests should be aware that the hotel experiences high season in April and low season in January.
How is the quality of the beds and the overall comfort of the rooms?
While some guests have reported issues with the beds, such as leaning to the side, others have found them to be comfortable. The hotel offers a variety of room amenities, including a refrigerator, microwave, and hair dryer, to ensure an enjoyable stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from the Elevator
Some guests mentioned noise disturbances from the elevator, so consider requesting a room further away to ensure a quieter stay.
Check Room Cleanliness Upon Arrival
Several guests reported cleanliness issues, so it's advisable to inspect the room upon arrival and promptly notify the staff of any concerns.
Plan Breakfast Timing
To avoid missing out on breakfast options, consider arriving early as some guests found that certain items ran out towards the end of the breakfast serving time.
Be Mindful of Parking Limitations
Parking can be limited, and some guests had to park in a garage a block away. Arriving early to secure a spot or exploring alternative parking options may be beneficial.
Consider the Smoking Policy
Some guests encountered issues with the smell of smoke in non-smoking rooms, so it's advisable to confirm the hotel's smoking policy and request a room on a smoke-free floor if necessary.
Request Maintenance Promptly
If you encounter any issues with the room, such as broken amenities or cleanliness concerns, promptly notifying the staff for maintenance or room change is recommended.
Explore Nearby Dining Options
While the hotel offers dining facilities, guests also appreciated the proximity to various local eateries and restaurants, providing additional dining choices.
Utilize the Concierge Service
The hotel offers concierge service, which can be helpful for arranging tours, obtaining local information, and making reservations for nearby attractions.
Take Advantage of the Indoor Pool and Jacuzzi
Guests enjoyed the indoor pool and Jacuzzi, making them a worthwhile amenity to utilize during the stay for relaxation and recreation.
Verify Booking Charges
Some guests experienced issues with double charges or additional fees, so it's advisable to verify booking charges and promptly address any discrepancies with the hotel staff.
Location
240 First Street, Niagara Falls, NY 14303
What's nearby
- United Office Building40 yd
- Seneca Niagara Casino244 yd
- Observation Tower0.3 mi
- Niagara Falls State Park0.4 mi
- Bridal Veil Falls0.4 mi
- American Falls0.5 mi
- Goat Island0.5 mi
- Cave of the Winds0.5 mi
- Three Sisters Islands0.6 mi
- Niagara Falls0.7 mi
- Skylon Tower0.9 mi
- Adams Power Plant Transformer House1 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Quality Hotel & Suites At The Falls
Low season | January |
|---|---|
High season | July |
Average price (weeknight) | $117 |
Average price (weekend night) | $174 |
When to book a room at Quality Hotel & Suites At The Falls
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in Niagara FallsGood to know
Value for money | 7.1 |
|---|---|
Distance to city center | 0.7 mi |
Nearest Airport | Niagara Falls |
Distance to airport | 6.0 mi |
Everything you need to know for your stay in Niagara Falls
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