Walls were paper thin. Every day of a 3 night trip we were woken up from some noise.(arguing, party, sex, sneezing, baby crying..)
4 stars
Sheraton Niagara Falls
Photos of Sheraton Niagara Falls
Overview
At the Sheraton On The Falls Hotel, guests have access to many amenities, including an indoor pool, an outdoor pool and a heated pool. This collection of pools gives visitors the chance to relax and cool down on warm spring or summer days. At the Sheraton On The Falls Hotel, guests are also given access to a fitness center that has a gym and a workout room that enables people to exercise while they're away from home. Other amenities include a bar, a lounge, a restaurant, a spa and a banquet room. The staff is multilingual and the front desk has a concierge who's ready to provide aid and guidance whenever necessary. The hotel offers meeting rooms, conference facilities and a business center, which can be ideal for business travelers. There are children activities available and complimentary breakfast, which may be convenient for families. The property is completely smoke-free and wheelchair accessible.
Sheraton On The Falls Hotel offers 392 guest rooms and suites. Every option has a microwave and a refrigerator so that guests can keep food fresh and reheat their favorite meals whenever they please. Also, every room has an in-room safe, free high-speed internet and complimentary Starbucks coffee.
Thanks to its location, Sheraton On The Falls Hotel puts visitors next to several popular destinations. For example, restaurants like Prime Steakhouse Niagara Falls, Weinkeller, BeaverTails Niagara Falls and The Works are within walking distance from the hotel. Moreover, tourist attractions like Bird Kingdom, Niagara SkyWheel, Rainbow Bridge and Wizard Golf are minutes away. Lastly, both Niagara Falls Intl Airport and Buffalo Niagara Intl Airport are close to the hotel.
Latest deals for Sheraton Niagara Falls
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Sheraton Niagara Falls
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
- Business center
Services and conveniences
- Conference rooms
- ATM on-site
- Wedding services
- Business center
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Key card access
- Bottle of water
- Private check-in/check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Dining
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Food can be delivered to guest accommodation
- Coffee machine
- Coffee shop
- Dining area
- Dining table
Accessibility and suitability
- Entire unit wheelchair accessible
- Roll-in shower
- Accessible by elevator
- Allergy-free room
- No smoking
- Lowered sink
- Non-feather pillow
- Pets not allowed
- Upper floors accessible by elevator
General
- Executive lounge access
- Family rooms
- Seating area
- Sofa
- Soundproof rooms
- Telephone
- Carpeted
- Storage available
Bathroom
- Raised toilet
- Shower
- Toilet
- Bathrobe
- Private bathroom
- Walk-in shower
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Pool and spa
- Heated pool
- Hot tub
- Indoor pool
- Sauna
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
- Pants press
Bedroom
- Feather pillow
- Alarm clock
- Sofa bed
- Wardrobe or closet
Things to do
- Bicycle rental
- Casino
- Game room
- Beauty salon
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Family friendly
- Kid-friendly
- Cribs available
- Kids meals
Parking and transportation
- Parking
Outdoor
- Garden
Health and safety
- Safe
Fitness
- Fitness center
Reviews of Sheraton Niagara Falls
7.6
Good
2907 verified ratings
Wonderful
1270
Very good
440
Good
386
Okay
226
Fair
242
Mediocre
104
Poor
239
Summary of reviews
Guests say
Guests generally appreciate the hotel's location, being close to attractions like Niagara Falls and shops. However, there are significant concerns regarding cleanliness, with multiple reviews mentioning dirty bathrooms and broken amenities. Service experiences vary, with some guests noting friendly staff while others had mixed feelings.AI-Generated from customer reviews
Reviews(6)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8 out of 10
1597 reviews
7.3 out of 10
573 reviews
8.7 out of 10
18 reviews
7.4 out of 10
6 reviews
All reviews
I was surprised how run down the hotel was specially for the price we got
Pros (+) Breakfast has very few options. The bed was the worst with a huge dip in the middle of the mattress and the mgmt was not able to change the mattress nor change the room. Very sad.
Pros (+) Location
Cons (-) I made a reservation using the hotel website using my credit card. The card was and still is working perfectly, but as I arrived at the hotel to check in they told me it was declined. They denied money too than changed their minds just before we left! Its ridiculous! Not a Sheraton standard.
Pros (+) They have arcade for the kids and my kids liked it. The hotel is too crowded. I had to wait 10 minuted in line for check in.
Pros (+) Clean Friendly staff
Cons (-) They didn't have the king room I booked and offered meal coupons to supplement value, in order to use you had to charge to room, not useful when I'm using strictly cash.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How comfortable are the beds at Sheraton Niagara Falls?
Many guests loved the bed, finding it very comfortable.
Is parking readily available at Sheraton Niagara Falls?
Parking is available at the hotel.
How is the food quality at Sheraton Niagara Falls?
Some guests found the Rainforest Cafe overpriced, while others enjoyed the convenience of having Starbucks and Rainforest Cafe in the building.
Is Sheraton Niagara Falls known for its cleanliness?
While some guests found the hotel very clean, others mentioned issues with dirty rooms and outdated decor.
What is the best time to visit Sheraton Niagara Falls?
The high season is in April, while the low season is in October.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room on a Higher Floor
Several guests recommended choosing a room on a higher floor to avoid noise from the street and to enjoy better views.
Check for Room Upgrades
Some guests mentioned being upgraded to a King suite, so it may be worth inquiring about potential room upgrades during check-in.
Explore Nearby Dining Options
Guests highlighted the convenience of several nearby restaurants within walking distance, such as Prime Steakhouse Niagara Falls and Weinkeller.
Consider Parking Alternatives
Some guests found the parking fees expensive, so it may be worth exploring alternative parking options nearby.
Be Mindful of Noise Levels
A few guests noted that the walls were thin, and noise from neighboring rooms could be disruptive, so it may be helpful to pack earplugs for a more peaceful stay.
Verify Amenities Availability
Guests mentioned issues with the hot tub not working and not being warm, so it may be advisable to check the status of amenities before booking.
Inquire About Stairwell Access
Guests suggested having a scan machine for the stairwell, especially for higher floors, as an alternative to crowded elevators during busy events.
Check for Special Event Notifications
Some guests were disturbed by events taking place in the hotel, leading to noise disruptions, so it may be helpful to inquire about any scheduled events during the stay.
Consider Alternative Dining Options
A few guests found the Rainforest Cafe overpriced, so it may be worthwhile to explore other dining options in the vicinity.
Plan for Potential Maintenance Issues
Some guests experienced maintenance issues with room amenities, so it may be helpful to check the functionality of in-room facilities upon arrival.
Location
300 3rd Street, Niagara Falls, NY 14303
What's nearby
- Seneca Niagara Casino86 yd
- United Office Building237 yd
- Observation Tower0.4 mi
- Niagara Falls State Park0.5 mi
- Bridal Veil Falls0.5 mi
- American Falls0.6 mi
- Goat Island0.6 mi
- Cave of the Winds0.7 mi
- Three Sisters Islands0.7 mi
- Niagara Falls0.8 mi
- Adams Power Plant Transformer House0.9 mi
- Skylon Tower1 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Sheraton Niagara Falls
Low season | February |
|---|---|
High season | August |
Average price (weeknight) | $127 |
Average price (weekend night) | $164 |
When to book a room at Sheraton Niagara Falls
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Sheraton Niagara Falls
FAQs when booking at Sheraton Niagara Falls
Nearby hotels and places to stay
Closest
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See most recommended stays in Niagara FallsGood to know
Value for money | 7.5 |
|---|---|
Distance to city center | 0.6 mi |
Nearest Airport | Niagara Falls |
Distance to airport | 5.9 mi |