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I thought the hotel was five star all the way. N/A
Very relaxing,location location.great night sleep,modern amenities pi Nice to have a pillow menu.
The hotel is modern and luxurious. We were welcomed into our room with a complimentary brownie and personalized stationary. Our room was beautifully decorated and the mattress was very plush and comfy. There was complimentary tassimo coffee and tea in the lounge that looked like a living room out of a decorating magazine (my in-laws got great use out of it). There was also a filtered water dispensor in the hotel that saved us from buying bottled water. The television in the bathroom was also a nice touch! Complimentary continental breakfast was delicious! All the shops were only 5 minute walk away. The hotel had a lot of little details that made it a great stay. Our room over looked a parking lot.
The staff and kitchen were excellent. the location was very convenient for shopping and the plays in the festival. The room was claustrophobic and the liack of closet space was a major problem. The room is simply too small.
Reception staff very friendly and helpful. Bedroom well equipped Breakfast choice , cooked or continental. Couldn't mix therefore no toast or bread offered.
Great location for attending Shaw Festival - just across the street! Many wonderful restaurants within walking distance. Others just a 5 minute drive away. The room wasn't as large as we might have expected, given the price point.
Comfortable, gracious staff...I wasn't there long enough to enjoy the Spa..maybe next time! No
Well located, central but not in the heart of the town. On site restaurant food was excellent wih a great ambiance and in particular the breakfast was outstanding. Liked the coffee room in the foyer.
We went over to USA to watch American Football and had difficulties with the crossing. We loved Niagara on the Lake and enjoyed the hotel, good food and well mannered staff. I would have enjoyed an outdoor swimming facility as it was very hot when we were with you.
Free parking. On arrival we were met by very friendly staff, one of whom took us to our room and provide non-stop chatter about all of the hotels wonders which amounted to a grand sales pitch. Hello, we already paid. Very annoying first few minutes.
Room size, staff courtesy A little like a maze. Long walks with many turns to get to various facilities.
Yes,when I was told that my card was declined, I was shocked. I was under the impression that it was prepaid with my other card that I had given them before I left the usa. She said no that was just to hold the reservation.I Have the form that clearly states what our credit limit is and I am writing to the consumers division to report this lack of privacy. In the end we stayed only two days instead of four. They gave us a hard time about that also , needing 48 hours notice. Which they had on the first day we got there when we saw the way we were treated. We decided not to stay for the four. They got more than the 48 hours.
The room was very spacious and the beds were very very comfortable. The information provided to the guests re local sites was extremely helpful! And the spa had excellent treatments. Great gym too.
New! Easy to get around. Length of hallways /distance from reception. The $10.00 facility fee!
The service at this hotel is always exceptional and we enjoy coming back again and again. I don't like the extra parking and facility fee.
Top class hotel
The location of the conference center allowed easy travel to the quaint town of Niagara on the Lake as well as the falls. Once inside your facility I was impressed with the cleanliness .... Excellent!
The hotel was very modern with many designer touches
The White Oaks staff is friendly and helpful and speak to you when they see you. Their customer service is impeccable. Nothing
The water park was great, the room was clean, had a great view of the outdoor pool from the balcony. Staff was super friendly and it was overall awesome. I'd come back again. I just wish they would have more activities for adults. It felt like it was all for kids. I would only recommend it for families with children and not for a young couple
We've been twice this summer - It's such a good time for the whole family. Lot's to do for everyone. Would have like to have stayed longer but it is just so expensive.
When the rooms are cleaned, checked and aired ...little details should also be taken into consideration example the shampoo/soap/conditioner dispenser which was totally empty... Perfect place for a family...loved it...a little pricy but we all had a quality with the family ...
They could really use another sit down type restaurant. The buffet is nice however the wait is ridiculous!
I didn't expect a Waterpark to keep my kids occupied long but there was so much to do. While the resort is expensive, the money we saved by avoiding alternative entertainment more than offset the room cost. The resort is a bit far from the main strip in Niagara Falls. If you do plan on going to the strip, you'll have to drive (and pay for parking)
The kids will love it here. Between the water park, the talking animals in the lobby, easy-for-kids food and the overall experience, the kids become fully absorbed in this little world. Food quality at the restaurants, especially the buffet dinner is fantastic. Limiting coffee and tea in the morning to only one cup is cheap. They should include refills. I was happy to find out that they serve Canadian coffee roasters Kicking Horse Coffee. But only at a coffee shop. This makes it complicated for customers. Just serve the same stuff everywhere, and include refills at breakfast.
It is an ideal place for a local vacation if you have younger kids.
Great pool facilities Fantastic staff and atmosphere Perfect for families The only ready I can't give perfect score is because food was not good The pizza is good but all other food isn't With evryone being so nice it's hard to complain Makes no sense why everything is good but the food
The mattress was not comfortable
It was a perfect place to stay when travelling with children. Just that the staff are not too friendly or else it would be perfect.
That we could use the waterpark multiple times, I was under the impression it would only be once. And, Timothy's!! The family changerooms were difficult to get to, (when you have a 5 year old boy who has to go to the washroom while you're swimming). Even a family washroom in the pool area would help.
the hotel staff was very friendly and helpful , the waterpark was well staffed snack bar prices were a bit high
Yeah it was good, but when i reserved the room there was 2 beds in a room and when i went to hotel there were only one bed and a sofa becomes a bed but it wasn't confortable but it was ok .
Great place for your money!!! Room was clean. We arrived early and was able to check in early. Great for Families! Our back patio door lead to the play ground outside. Great place for the famly with great value for you money! We will definatley go back!
The indoor waterpark was awesome.
The 2 person hot tub was the highlight, once the staff cleaned it properly of the previous users hair and lint. We liked the location of the Hotel, we liked that it was close to Clifton Hills but far enough away so it was quiet at night. The Waterpark was also a fun feature. I haven't rode a water slide in years. I didn't like that the on site resto was operating at half capacity as they are renovating for a Boston Pizza. Also, we found that we did not get our money's worth considering what we payed
The Water Park was great for the younger kids. Housekeeping was very quick to bring extra towels and shampoo! The hotel is not convenient to the Falls and tourist areas. The restaurant was over priced and had very slow service. They tried to make up for it with free dessert and were friendly. The room could use some remodeling for the price we paid. The a/c needed to be repaired during our stay. The pull out sofa bed mattress was worn out and very uncomfortable.
waterpark is good for young kids and the water temperature is excellent, not too cold or too hot. I upgraded the room to a Premier room, there are 3 light bulbs in the room not worked or missing.// Power outage in the morning for at least an hour. Looks like out of power is quite common. I think they need to have some kind of Back up power resources.
Room was very nice, it was large with a partial sitting area with a 2nd TV. There was not enough parking during busy times. When we arrived there was a wedding reception taking place in the hotel, and we could not find a parking spot.
waterpark good , had to wait at bar for drinks quite a bit only one person serving was qualified to serve liquor and when she was on break there was a long time waiting for drinks waiting for drinks to be served everything else was good