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The staff was great, They couldn't do enough for you. The Hotel was full as full could be and the staff still made time to make you feel like you were the only one staying there. I would add at least 2 more waffle makers. The line to make your waffle was out past the juice machine.
The room was cozy, warm and comfortable! Loved the temp control unit, clean bathroom, and common kitchen area. Was there for a short stay and it was good.
Breakfast was great breakfast room is a little small. Staff is very friendly. Rooms are nicer than their website shows.
Booked this room last minute and had a very nice 1 night stay. Nice comfy bed
Value Hotel Clerk Arnie said that we didn't make any prior requests for our room, like Non-smoking etc. However, we did and I proved this to him by reading him the email confirmation about the request. He still said that no requests were received! We were stuck in a smoking room! Pool is closed not just for this season but all seasons!
Shower wasn't working correctly and had low pressure.
Desk Manager Nothing
Entertainment big plus/ Security checking room cards, staff Bathroom cleanliness with hair over shower wall
The staff were very efficient and pleasant. We had all questions answered promptly and with a smile.
The valet parking staff went thru the stuff at the back seat of my car.
Clean, big room, very nice maid, check-in was quick,early, and painless check-out was not so easy or quick or painless, actually almost ruined our stay
great place will come back again...way too far away though no
the overall service and accommodations
Very convenient to the casino. Quite pricey.
we were thrilled to get an upgrade to a suite upon arrival. the front desk staff was wonderful - taking some time to make sure our stay was exceptional. We can't wait to return to Mohegan Sun.
Dinner at Michael Jordan's was Excellent! Too much smoke - need to increase the 'smoke free areas in the casino or at least have the smoke free closer to the hotel lobby so you do not smell it when you are shopping or eating in the main area.
clean, quiet, upscale decor, great pillows and mattress, healthy and delicious breakfast,very friendly staff Need a platform somewhere in the room to place luggage
The staff was fabulous. They were very efficient, courteous and friendly. Our king bed room also had a small kitchen and sitting area and the room was very clean. They also have a wonderful free continental breakfast that included french toast and Egg McMuffin style sandwiches. There is a free shuttle to the Casino, but we drove over ourselves as it is only about a mile away and a quick drive to the Mohegan Sun Casino/Arena. We will definitely stay here again and highly recommend it.
I love the rooms and the service Everything was grrat
Hotel was clean, comfortable and decor was simple. Asking $3.50 for a small bottle of water is robbery. Lobby is inviting, breakfast is decent, although coffee isn't that good. We got an extended check out which was nice too. The front staff were morons. They told me there would be no "hold fee" on my credit card (I asked the gentleman three times to be clear and he clearly told me no) and I found out at check out they dish old $50. When I spoke to the girl at check out that I was misinformed, she smiled and shrugged her shoulders and said nothing. That was infuriating. I would have liked a "there must have been a miscommunication". She had no clue about anything. The shuttle service is a joke. They have 1 can that holds 20 people max (if that even) and we had to sit on laps to make he midnight shuttle. They charhe$3.50 for a small bottle of water! Even by NYC standards, that's a lot.
We always enjoy our stay. Everything always goes smoothly. Price is fantastic so is the staff. Nice n quiet n very comfy. This one time though we had to switch rooms because we found hair under sheets n bathroom floor. This never happened before n got moved right away to a clean room.
All rooms are kind of like suites, with a separate sitting area and sleeping area.
Pillows and mattress are the best! I could not control the room temperature. It was very cold for our taste. There was a thermostat, but it did not work.
Located 5 min away from Mohegan Sun w a shuttle running every 30 min until midnight. If you plan on returning after midnight taxi was $7 for the two of us. The free breakfast was good w lots of selection. It does get busy and if u cannot find seating you can ask for a to go box to bring breakfast up to your room. The kitchen is open 24 hours so if you are looking for a midnight snack you can order from your room and go downstairs to pick it up when it's ready. The staff were very friendly and helpful. The lobby, cafe area and rooms were updated and kept very clean. We got a room w two queen beds and it was much larger then expected. There was a good sized sitting area w a pullout couch and the room was able to to sleep 6 people. Overall a great place. I have a bad back and the bed was too soft for my liking but my 16 y/o daughter thought they were very comfortable. It was a little pricey totaling about $235 a night. The prices may have been inflated since we were there for a concert.
Clean and decent size rooms with separate sitting area , awesome . This will be he place where I'll stay when I do return to visit . Thanks
Large rooms, a lot of space. Bathrooms were dirty. Not renovated like the rest. Tiles broken in shower, no handlebar. Dirty tiles
i had something happen to me i made a reservation and lost the money
The staff was very warm and helpful. The room was clean and housekeeping kept it that way each day. No exercise room as advertised on the site. The pool had so much chlorine I had to buy eye drops for my family. much noise upstairs over our room all night long. Stains in the hall carpet.
Not a bad place to stay for a overnight visit. Bed was very comfortable and the room was clean. What more do you need?
Close to the parks and attractions in the area The room smelled musty.
the rooms where ok the bed was nice to sleep on. the tv would not go past 20 for volume so it was hard to hear and the tv location was bad
Run down...Price we pd was higher than others pd. The staff was great and the rooms we clean.The place was just run down.
Overall fine for the one night stay. Clean, comfortable room. Decent free breakfast. Good channel lineup. Smokey hallway, but room itself was fine.
Room was clean, basic. Breakfast was good, something for everyone included fresh fruit nice touch. Was only about 25 min from Mohegan. Mystic Aquri. very close, Mystic Seaport right down the road Needs a little updating, they need to pay a little bit more attention to the little things, like frig needed to be deiced, and the note book should have been checked, ripped pages and coffee stained. Overall the room was good. Had a nice stay, would stay there again.
Ease from I-95, comfortable, value, breakfast. We didn't use the pool but it looked inviting. Shower repair job looked unskilled. At check in the host gave our room number audibly.
Near Aquarium and the Seaport, but you will have to drive. Room was nice and big and clean, same with bathroom. Free breakfast was good.
I found everything barely adequate
Cleanliness, room equipped with everything needed. Overall good place to stay. Separate sink from bathroom- should have both in and out of bathroom. No extra blankets in room. No eggs or peanut butter for continental breakfast.
Loved the clean and spacious room. Bathroom was immaculate! Staff was friendly and very helpful too. Perfect getaway with my daughter. It can be tought to please an 18 year old girl but my daughter loved the Hyatt. The 2 of walki Misquamicut beach every winter and then spend the night at the Hyatt. Already looking forward to next year! Nothing. All was great!
I liked that it was close to downtown Mystic as well as some excellent wineries on the CT Wine Trail. The hotel was under renovations and we heard hammers pounding while trying to take a nap on a Saturday afternoon. Also, the included breakfast left A LOT to be desired. Egg white sandwiches on hard, stale croissants. Luke-warm French toast. Stale bagels. Not too appetizing.
It was clean and spacious... n/a\
Beautiful room with a couch! Bed was so comfortable that we slept in and missed breakfast. Excellant shower pressure! Wish breakfast ran later than 9am. No microwave in the room. Shower room with toilet was a bit tight getting in and out. Not very many TV channels and TV kept shutting off by itself after about an hour and half.
They had absolutely no record of my reservation booked through your website. i got nervous, they had also never heard of you, but the staff called your company phone number (England! i was surprised) and they were of course not open (7pm est) They did however find us a room and upgraded us to a suite w/jacuzzi at the rate listed on my copy of the reservation i printed off the computer. I was
Mariah checked us in and I was blown away by the customer service she provided. She had an extra room available so she upgraded us, provided us with a few toiletries that we forgot instead if having to buy them in the store, and gave us free Buffett breakfast vouchers. She called the restaurant personally to book our dinner reservation (which we could have done ourselves but it was amazing how she just jumped in with "I'll call for you no problem") every time we passed the counter she greeted us by name and the most impressive part was when she called our room around 6 to see if we needed anything else before she headed out for the evening. I was just floored by her service and how genuine she was. I will recommend this hotel to everyone I know and will for sure be back again. Nothing.
We looked forwarded to a nice meal on New's Years Eve and they had a terrible menu. We (8) had agreed on the Kobe steak and they did not have it on the menu. The 3 selections were not normal meals. After complaining we had to leave because of the lack of care by the restaurant bar managers attitude. As a traveler who frequents the Hilton chain it reinforces my decision to stay with the Hilton chain.
Attached to the Red Door Spa. Fabulous. Dated design, rooms and bathrooms are pure function but not pretty or innovative.
The desk staff were very courteous and accomodating. The wait staff in the restaurant and bar were superb. The room was lovely. No view from room windows. Byop. Bring Your Own Pillows. The pillows provided were horrible; no support at all.
Nice quiet hotel. Near the casinos but not too near!
view was nice, comfortable, clean, free wireless, but there seemed to be a limit on number of devices? we ordered room service and it was late....not sure the eggs were eggs either, suspected they were egg substitute or eggs in a carton or some such thing. more creamers needed for coffee....television sounds travelled from neighboring rooms....would have preferred an included continental breakfast in the dining area.
Good breakfast, friendly staff, convenient location to casinos and RI beaches
Staff was super awesome
The nan who made the omletes Sunday morning was the friendliest and the hotel should be honored to have him work there!
love the proximity to casinos, also the town to various restaurants is a short 5 minute walk.
Clean, large, and comfortable rooms.
The continental breakfast was incredible
Staff was very friendly and attentive. Elevator was fair from room. Next time I would ask for a first floor room for my dad.
We are buying a house in the area and spending a lot of time in hotels. As the summer starts all the hotels in Mystic start to jack their prices to unbelievable levels ($300+ a night for a Hampton Inn??). As all we needed was a bed for the night and a warm shower we decided to save our money and try the Quality Inn. That was a good decision as its perfectly OK - clean, convenient location, affordable. Bead was comfortable and bathroom was clean with decent water pressure. We were on the ground floor and there was quite a bit of noise on Saturday night - the sound insulation is not great. Sheets are washed in fairly harsh chemicals, so a little rough on the skin. Overall, though, good value for the money and staff are very friendly and helpful
Further than I thought from Foxwoods
All friendly, helpful.
Clean and comfort
Close enough to beach without breaking bank... Both CT and RI beaches... Beds were comfortable... Restraunts in area were good... Last night they ran out of towels and we were given one wash cloth and bath mats for hand towels...
Decent room Be careful using debit cards if you already paid online. I got charged 2 other times
PARTY IN ROOM U[UPSTAIRS BOTH NIGHTS NOTHING DONE ABOUT IT WHEN WE CALLED FRONT DESK
Nice and clean hotel. Inconvenient location without a car. Some receptionists don't seem to like their jobs... few were nice.
Clean and comfortable, with a very friendly staff.
I needed to move the reservation 1 day due to severe weather but Priceline and Hampton Inn were unable to accommodate.
Being able to bring my pet was a major bonus. We didn't have to worry about leaving our dog alone and the rooms were very clean and spacious! The staff was very friendly and courteous and the breakfast in the morning was awesome! The beds were a little bit too hard
The beds were comfortable and breakfast was good. Hotel rooms were clean. Had trouble getting into our rooms our keys didn't work so the lady had to give us a new set of keys. We told the lady at the front desk that it was probably the door and if its possible to just switch our rooms. She refused and gave us new card to try and that one didn't work. Our stuff was locked in the room the lady had to come up to our room and try it herself and it wouldn't work so she had to go back downstairs to get this machine thing that opens the doors but she couldn't see what she was doing because she didn't have her glasses so my friend had to help her smh worst experience ever eventually we were able to get into the room and they gave us new room. I map quest the address to see how far foxwoods was it said it was 10 minutes away but it was more like 20 minutes.
I loved how quick and easy check in was! The staff was very welcoming and answered all of my questions. The rooms were nice and clean, had the perfect size television. The bed was extremely comfortable. Delicious hot breakfast was included until 10am. Check out was 11 so after breakfast we still had plenty of time to check out on time. It was just an all around great stay! Because of all of the snow parking was limited. We had to circle around for a couple of minutes before finally parking in the last parking spot. But again snow is not something the staff can control.
Location was convenient and hotel was perfect!
clean, easy access, good breakfast nothing
Very nice and close to the town of Mystic and close to the two casinos
very comfortable beds
The room , a mini suite, was beautiful and the bed was so comfortablr. The staff was friendly and helpful. The location was near all local attractions, including both Casinos. I would definitely stay there again No fan in the bathroom
The hotel was very convenient to get to and from. It was amazingly quiet, despite being full of people and events!! Very comfy, and I'd recomend it highly! I like a firmer pillow, it'd be nice if they had various "kinds".
Great value! Reception desk staff greeted me as I was still approaching the desk. Professional hospitality, great facility, in great condition, in a fantastic location. Would definitely return. Nothing.
reasonably priced, rooms were clean wish there was a breakfast buffet included in the hotel stay
it was close to everything in town the gym smells like the pool
Big room, comfy bed. The fact that the hotel sent a free shuttle bus to pick us up from the station (3 miles away). The decor is the room was a little outdated.
The size if the room was perfect. The bed was very comfy. It was a short distance to both Foxwoods and Mohegan Sun. The Mystic Aquarium was with in walking distance as was the Old Mystic Plaza. All in all it was a great stay and I would recommend it to a friend. We did not like that there wasn't a shuttle, car service or limo service to the Casino Resorts. For the price this feature should be included as well as a free Continental Breakfast.
The servers at breakfast were excellent, as was the omlet chef and the food in general. The cleaning service didn't clean our roomvery thoroughly daily.
Nice room, clean, comfortable, nicely decorated
Location in proximity to attractions and hwy. The room was clean and the staff was excellent. The decor was very disappointing for a Hilton hotel. The barroom walls were a very outdated nauseating yellowish gold. The size of the bathroom was very small. The room all together seemed very minimalistic for the price.
The continental breakfast was great no
Friendly staff 3 cars in parking lot, hard to tell if it was really opened. It looked abandoned. We had to pry open the front door because it was broken. The pillows were very old and poor quality. Both mattresses sloped down on the sides. You had to be in the middle two feet to not feel like we were going to fall off the bed.The veneer was peeling off of furniture. The windows did not have screens and lock was broken. There was hair in the shower and a dry, crusty face cloth in the top corner of the shower. Complained to desk staff, who moved us. Better mattresses, no crusty wash cloth and had a screen. My son requested 3 extra pillows because the other ones were so flat. He was told they could only give him two, per hotel policy. I truly believe there was only one other room booked in the hotel. Breakfast was not good, gallon of milk, a big bottle of ketchup - both of which are health code violation, watery juices, muffins, cereal and watery, clumpy waffles.
The staff was very friendly. The hotel was very quiet as not many people were staying there.
relax dirty pool
Hotel was clean and quiet, despite the fact that they are undergoing renovations. The room was spacious and comfortable and the staff was very friendly and welcoming. Very nicely maintained property, great pool! The continental breakfast could use some revamping. Horrible coffee and stale danish/muffins.
Dump motel with zero customer service. The owners are a middle eastern couple who obviously do everything as cheaply as possible. Upon checking in it took 3 attempts for him to program a key card that would open my door. He only tried the third time because I didn't accept his solution after the second failed attempt. He told me that the keys don't always work and he would be happy to let me in my room using the master key whenever I needed him to. We stayed for 2 nights and the room wasn't cleaned and fresh towels weren't given even though I asked twice. Toilet clogged and it took 3 calls to the office before he cane to fix it. I consider it a big mistake staying here.
Yes the room did have a mini fridge and a microwave but it was so dated and the room had a very funny smell to it. I guess for the price just to sleep in, it wasn't bad.