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The staff was weary frendly although it seemd we were the only ones in the hotel, it still run on a high level. The heating in the room was with air conditioning, which was a bit loud. They should make the central heeting in all the rooms. There was central heeling in the bathroom thoug :)
friendly and helpful staff Too many tourists. I stayed in Venice Carnival period. Overcrowded restaurant area
good value for money Unfortunately this VFM ratio has to be as far as 40 km from Venice
very nice stuff, stylish design, big rooms and bathroom, good location for shopping, good overnight stay on your journney, close to the highway, very quiet
Very friendly welcome. Designful and clean rooms. New hotel with a lot of potential.
The room was very big, I advice for families. Hotel was in a very small town and additional bed was transfered from a sofa which was not comfortable.
Position is great, easy to find hotel, breakfast was good, hotel staff also The room wasn't cleaned well.
Service in the Restaurant is very bad !!
The room was clean Suggestion : They must put slippers to use after bath and internet access should be free.
Easy to find; good breakfast thin walls; noise coming from nextdoor room was to high
For 55 Euro per night we got a large, clean room, friendly staff and considering it's only 30 minutes drive from Venice where hotels cost 4x and up of this price....you really get your money's worth.
location too shopping mall and autostrada,comfort,cleanliness,hotel staff ,specialy Valentina from the reception everything was OK
Location just off the highway, clean, quiet and a nice buffet breakfast with eggs & Bacon that was included in price. And had a bathtub very nice! The reason we picked here was because it had a 24hr recaption where others closer to Venice you didn't know if there would be anyone there to check you in that we read on reviews of other hotels. Did Not like that they keep your passport till morning!!!!! And the coffee at the buffet I think was made the night before! And couldn't turn on the TV.
There were no real bed in the room . ONLY foldable double sofa.
The location of the hotel is perfect.Very high vaule for money .
breakfast was good,free parking,70 km from venice,price very good. -
They gave unfortunalety bigger room than I wanted sooo that was perfect for me but for a solo traveler it was a huge room.Yes and the room was at the same price like the room I ordered. nothing
Location, nice designed spa center Cost of entering at spa, lights in windows
Perfect hotel with some fine art and with nice and human staff the wellness was not ready to be used (hotel is only 2 weeks old), it seems ready from April 2010
it is a perfect place to combine the outlet mall (0,5km), nearby seaside (30km) and Venice 40km. come by car and you are fine otherwise you are lost. excellent room, good breakfast. elevator programming must have been done by a sadist...
Very close to the highway. New modern design. They upgraded us to Deluxe room, it was very spacious. We could not use any facility mentioned on web. A roof terrace bar was closed. A pool was not heated so we couldn't use it even outside temperature was about 27. Sauna was closed as well. Internet was not for free of charge, but at check-out they apologized, it was misunderstanding. A restaurant was not working. We had to wait till 19:00 when pizzeria in nearby town was opened.
Room was spacious, comfortable, and clean. Design of the rooms is modern and interesting.
Everything was fantastic.
The ability to use wifi and the value for the price I do not understand why it was not possible to benefit from the AReva special ratre, since i mentioned it in the comments of my booking via Internet
It was in a convenient location. There was place for opening two pieces of luggage The breakfast had essentially only packed sweet food. The room was quite small: the luggage was better treated than people
Friendly, excellent service, good value for money, relaxing, clean, good food, staff helpful
Very friendly and individual
Wonderful old villa, perfect setting, a good parking around, in April, flowering bushes around the villa (jasmin) give a incredible perfume to the air.
Absolutely nothing! The "superior" quadruple room we booked for 120 euros was utterly awful. There were 4 beds, 2 were at the foot of the french bed. The free space deserves separate description. There was only a narrow passage between beds and wall, about 70-80cm wide. We were like anchovies in the can.
location , accessibilty lift not working -seemed to be regular thing .breakfast quality not as expected
The hotel is across the train station but we were able to sleep with no noise, it was great since we were so tired from daily trips. Breakfast could have been better.
unly 2 elevators for the entire hotel .caused problems during breakfast
Large comfortable and clean rooms, good breakfast. Rooms very quiet considering opposite train station. Excelllent location at a resonable price for those wanting to get into Venice. Staff efficient
Not much to say nice bout this place!! More like a 3* hotel than 4*, unfriendly staff overall, At breakfast had a rude waiter who would not bring me a Cafe latte when i asked for one politely even though he got one for an italian couple nearby!!! He Kept guiding me to the machine Americano stuff,,, If i wanted Americano I would have said so!!!! Not impressed with this place,, awful rooms with mosquitos!! Lobby was so hot and humid,, trying to save Electricity or faulty Aircon. ? Not impressed at all
The hotel was clean in a great location & I would stay there again. I didn't like the bed because it was with rollers other than that everything was great.
convenient location, excellent value for money
Updated rooms, comfortable bed, quiet, right across from train station to Venice, huge buffet breakfast, large bathroom, excellent wi-fi, luggage storage, centrally located Nothing
The location is excellent, just opposite the train station in Mestre. All you have to do is cross the street. The room was nice, with a huge bed and a big bathroom. The staff was very kind, always trying to help. The breakfast was good (cereals, milk, tea, coffee, juice, toast, yoghurt, scrambled eggs, ham, yellow cheese, muffins, croissants), but if you stay more than 2 or 3 days you need some diversity. And they have free wireless internet :) The heating worked just great, it was actually very hot in the room. So you won't freeze in Venice, as someone complained here earlier. The view from our room was not that good, towards the back of the hotel but that was only a minor detail. Since we didn't stay all day in the room this didn't matter.
Hotel was right in front of the Venezia Mestre rail station that would take you to Venezia S.L. in 8 minutes for a couple of Euros. Most of the staff spoke English, but there were a few bumps in communication. No ice machine (found out that it's a European thing) The Double Bed was actually two singles put together.
It's a little bit old, but nice n clean. No coffee maker. Otherwise, nice n close to public transportation. (Cross street from train station to Venice.)
Location The room was not clean at check in. Used amenities. 1 sopa for 2 persona. A lot of mosquitos. Very small shower.
I was a pleasant trip thanks to the Hilton. I received the best service. And has provided me a beautiful view of Venice. If you go to Venice, I will go back to the Hilton. Thanks for making my travel special. Thank you :-)
The location was nice, just opposite the most attractive part of Venice on the mainland, with complimentary shuttle circulating 2 times/hr all day long. This was quite convenient for sightseeing. Lack of technical maintenance. As for a this class of hotel, too many things (especially in the bathroom) were fixed provisionally (e.g. tightened with toilet paper or just hanging loose, not to touch), so that on several occasions I found myself staring with confusion at some loose piece of armor in my hand. Each day we had problems with entering the room and had to report at the reception for re-coding our keycards. Getting to a TV channel of interest on the hotel TV was a challenge on it's on (perhaps this was faulty remote, but seems rather to be something wrong with the hotel TV menu).
Staff were very helpful
The staff are very helpful and friendly The room was right in front of the pier of the hotel and during the night it can be very noisy. They should improve their windows for better soundproofing.
The building is fantastic and the room was very comfortable Venice is not famous for bellboy service, it's the second time we stay there and carry the luggage to our room.
not too much. I must say I am totally disappointed with my stay. I selected this particular propert because they had stated that they do have SPA facilities in the hotel. On the arrival we had been told that kids are not allowed in the SPA and, moreover, we need to pay extra for entering the SPA. I was not stated here in the hotel policies and the bookling representative told tha Hilton fills the data on booking for themselves. Hilton guys were saying just the opposite thing.
Location Free shuttle Cleanliness Would stay here again Heard people walking upstairs most of the night Concierge gave me different answers when I asked the same question Long wait for shuttle boat
- Clean. - Comfort. The Location.
The view from the rooftop bar was amazing For the expensive room rate, I was shocked by a couple of things: - there was no free/included wifi - there were mosquitoes in the room. is it terribly hard to install screens? - there were stains on the wall from mosquitoes being squashed/killed - service was just OK One night is not enough time to take advantage of the amenities you're paying for.
Beautiful views of The city of venice, good free connections to Venice. Was not made to feel welcome, we had two small children, and felt this was a business hotel first and foremost. Although this was my partners and my Honeymoon, we have no childcare. So had to take our children long, there was no effort to make this a memorable stay, even though I had made them aware well in advance.
Rooftop Restocking the room
I have been there only 2 days. Everything was ok. Cleanliness great. I would return there if I liked Venice;)
Very good and nice kamping. Wery good food excellent kitchen staff. Special thanks for very nice and helpful Monica from reception
Nice friendly stuff, location is ok. Not everything is working like it should. E.g. sever was blocked.
The rooms were well kept and had everything I needed the weather that day
friendly and helpfull staff, good pizza and spaghetti carbonara. lovely all round.
Helpful staff, youth atmosphere, facilities in the village Very basic room, beds, sheets, blankets...etc. But acceptable for a camping village.
The camping was really far from public transportation. Good thing is the shuttle service to Venice. Bungalow as such is really good and has all facilities for sleeping and spending the night comfortably.
This place had a hostel type atmosphere with the ability for privacy as well. The staff was friendly, the facilities within camp jolly are excellent and the shuttle made getting to and from Venice very easy. This place had many different types of people from all ages and places. It was a greay way to see Venice and make some friends along the way The breakfast at camp jolly was average. You might be better off buying your own somewhere else
Location is quite far from Venedig but still easy to find The room is far too small for 4 persons, it's more suitable for 2 persons. Most of the equipments are not in good conditions anymore.
the beds were clean, the room was lockable, access to a food store, short distance to Venice pool attendant was not friendly, noisy guests in next trailer, there were no guest reviews available online.
We arrived at Jolly in early morning and were able to enter the room emediately, which ws very kind from their staff. Location is a little bit critical especialy if you are coming to Jolly late at night.
It was cheap, there was a nice bar area to hang out in, and the shuttle to venice was very convenient. The walls are thin, you can hear neighbors easily. Should probably have a bath towel to step on, and the shower head sprayed sideways at certain points. Also, why only being able to pay with the card? Inconvenient to have to go to the office to fill the card and then be able to buy things around the campsite.
Definitely the location and the cadre, interior opulent surroundings. Professional and courteous concierge service. Comfortable large bed. The magnificent rooftop terrace. The only reservation was our room which although very large with high ceiling yet was quite dated, some worn out furniture, rusty heating grills, insufficient lighting, and mosquitoes. The bathroom was especially not up to par and to the high standard we expected.
The Terrace Breakfast
The courtesy of the staff, nothing was too much trouble, the room was fabulous and the food superb. The location was just right, the hotel itself was a fantastic building and the decor was out of this world. No
extremely professional staff, wonderful room, amazing location, a simply extraordinary hotel nothing
Doing nothing for a week
Location and nice hotel restaurant. We could celebrate the second birthday of our granddaughte with the song of the staff. Expensive
The fantastic views across the venetian lagoon - main reason for choosing it. Service was also very high - they really wanted to help, even when the hotel was busy. A true 5* luxury hotel for a special occcasion. Everything was very expensive but it is a 5* hotel in Venice so you can expect nothing else! having a room ovrlooking the lagoon was great but you also get the noise - there is a major waterbus stop just outside (24 hour service) and a continuous flood of tourists passing so you are right in the middle of the bustle of Venice. Choose a room without the views ora hotel in a location away from San Marco if you want peace and quiet.
the location, the history and interior fittings of the room,we did not really use any of the facilities we were not there long enough the receptionist said we had a restricted view, this actually meant no view , you could touch the building opposite, this was very dissapointing
This is a superb hotel, in a cracking location, litterally a couple of minutes walk from St Mark's Square, and seconds from the airport water bus stop.. The room and public areas were lovely. We saw no evidence of the staff being unhelpful, quite the contrary, they were very efficient, friendly and welcoming. Recommended. Nothing
comfort and design of the room,view breakfast is too expensive
Location ... close to San Marco Square Service was poor. Room facing is poor.
Location was great. Hotel was beautiful.
Conceive is well trained & good -Hotel charges for hot water €7/-!! in room for taking my medicine/ Quality of food for Breakfast not of high grade - similar to canteen
Everythig was absolutely perfect!!!!!!!
Great location, short walking distance from San Marco and nice shops and restaurants. Very close to the waterbus. Very elegant, clean and breakfast was excellent. I will come back. Everything was great
Excellent staff help, great position on St Marco, and very near excellent shopping.lso water taxis available right on the doorstep Because of the atreet , the rooms on the canal can be quite noisy.
Location of the hotel. Room Front desk staff not freindly though!! Charge eight euro for room service whatever the order is!
fine hotel with fair price -
The hotel was in a good position which enabled us to move around easily. Hotel staff were polite and efficient. Hotel offered 5 star quality and service,
When we were checking-out the money for our staying the hotel took twice from my credit card.
Location, location, location. Felt small & discreet. I cannot fault it. (I did not have any meals there, however).
close to Mestre station, as it was in the station. rooms very clean, a/c perfect. breakfast very nice. no
Super convinient for visiting Venice (2 minutes from Venice Mestre station and 10 minitus from Venice by train).Clean, confortable, and ery attractive service and price quality ratio.
Location (across the street from the train station, a 4 minute walk to the bus station) Located in Mestre and a 7 minute train ride to Venice Hotel staff were friendly and very accommodating Room was large Included breakfast Weird shower/bathtub design made showering a bit difficult to avoid splashing water on the floor
breakfast was a good choice each morning.
second visit and the staff was very helpfull plaisant and efficient,the location was perfect opposite the station for train link to venice and bus to airports, the food in the restaurant was good value and quality,room plaisant but front of building too noisy to sleep, room at the back perfect the bathroom was not clean enough mould on shower tray
the hotel is near the railways station and it is very easy to go to Venizia center and also to the differents airports. nothing
Its was easy access to the town The breakfast
I stayed at the hotel to take a ship for a cruise. The location was very convenient, because it was very easy to go till the ship, at "Statione Maritime" with a taxi, and, as I heard, the cheapest way too. The hotel is very good, with a big room, good food and good service and facilities.
Hotel was comfortable and clean. Perfect location for visit to Ferrari Museum.
The breakfast was surprising - - many choices. The rooms were simple but well-equipped and very comfortable. Being just across the street from the train station was a huge plus for us.
Well to tell you the truth I liked the friendliness of their staff more than anything else. The housekeeping was poor although the linen and towels provided were very clean.
Smelled nice. Looked clean. Wifi. Reasonable room size. Staff took bags to our room. They put us in our room before it was ready, so we got kicked out for a bit while the staff finished up preparations - this happened after recommended check-in time
The staff was the best! At the top of my list for the generosity and helpfulness. The hotel was about a 10 minute walk from Oktoberfest and the beds were comfortable. The breakfast is the same every morning, but very good. If you're bringing the train in, the hotel is just around the corner from it. A little hard to find at first but so accessible to everything!
The kindness of the staff The road in front was under construction which made access to the hotel a little difficult if you walk to it.
Location, parking, cleanliness, staff Room temperature hard to adjust and works only when actually in the room. I know there are energy conservation laws but it detracts from the comfort
Clean, modern large rooms. English speaking reception staff aided trying to decide what transport to use to get to centre of Venice quickly. Speedy check in/check out. I stayed 2 nights and woke up each morning with what appeared to be several mosquito bites that I did not have the night before. I informed staff of my problem.
Hotel is not ideally situated for walking to anything, but a bus stops right in front. Exceptionally clean with modern, beautiful rooms. Staff is very courteous and helpful for travelers in need of directions and help getting around. Highly recommended.
Ease reaching from airport for late arrival or jet lagged traveler. Busy, so early check in, even for gold Honors members, seems rare, at least on weekend. Staff was pleasant. I liked that I could get bus/vaporetto pass there -- and recommend it since you'll need to travel by both to get into Venice. We had facility difficulties...the tea pot blew the lighting! They responded quickly and fixed the lights, ut never provided us with a working tea kettle. Also did not offer any reimbursement or accommodation. For anyone with mobility issues, know that returning from Venice on the bus lets you off across the street, where the only way to cross is a very high overpass with stairs. You can, however, request the hotel to send their van across the street to pick you up. WE found this out because we asked how to get across. Convenient to airport. Having a meal in the restaurant....not bad, but p
location and proximity to bus service Meals were quite expensive.
Hotel was brand new and well appointed. Staff was struggling with systems.
The degree of engagement which respected our privacy needs. The location and comfort in heating, need for a quiet room and range of fresh foods at breakfast.
Our room was great. It was big, we were on the top floor so we had really high ceilings and lots of windows since we had a corner room. The location was great... close to the Grand Canal and San Marco's Square. The room very new and clean... we loved everything about it. When I see how expensive Venice is in general the hotel rate doesn't seem as unreasonable when you see what you get. When we booked the breakfast room was not finished so breakfast was not included in our rate. They offered us breakfast at the hotel for 15 euros per person. We thought it was a little expensive, but one morning we tried to find breakfast on our own on the streets of Venice and never found anything that good and it was still expensive. Venice is simply an expensive city.
The location The aircondition didn't work well,so the room was a bit cold.
The Rooms were excellent, clean, comfortable, excellently furnished and location Th bar area seating was too open, the middle bar had a television on which was not showing much and should idealy be turned off and replaced with music. Lack of complementary water in the room. The instructions to get to the hotel are inaccurate and hotel could be more clearly sign posted
The fact that we got what we asked for
This was a lovely stay in venice, the new refurbished room was excellent, The staff were very friendly and helpfull, no breakfast as that part of the hotel was closed at the time of our stay, but was not a problem as it is close to many resturants & cafe's. I would book this hotel if I went to venice again.
We checked in early and the hotel provided a complimentary upgrade to a Canal View room, so we experienced the "post card" view of Venice from the room. The bathroom was 5-stars. We enjoyed our stay, but the breakfast could be improved to match the overall quality of the hotel.
Location Friendly Staff Comfort Cleanliness Did not receive Early Mornight Call on morning of departure We had to awaken staff to pay our Bill - not a bad complaint Lucky we had our own Alarm Clock or flights would have been missed First Class hotel otherwise would re - book and recommend
I thought at 370 euro a night breakfast should be included,I noticed American package holiday clients were being given a voucher for breakfast.
Very nice and fancy place Nothing everything was excellent
great location, helpful staff, beautiful rooms, very comfortable bed
The Hotel has excellent location and very good service There are multiple type of 'Canal view' rooms that may not always fit the description.
Westin Europa & Regina is a wonderful place right on the canal with an amazing staff and facilities Nothing
Friendly, great service,comfortable room Difficult to find hotel
The location was wonderful! The attitude of some of the staff was snooty and the check in and check out process took forever. We were getting off a cruise coming in and there were many people arriving at the the same time but leaving I was left standing for 10 minutes while the clerk fiddled on her computer and noone else was around. To be fair it was the same woman. The conciere also had staff that was either extremely helpful or curt and unresponsive to inquires. The staff was either very pleasant or very disdainful.
This hotel was really very great, exactly as you see in the photos and can boast about it's location and all of its qualities. Overall i could only find very minimal points to be picky about which are: 1. the hotel is quite tricky to find (as with a lot of places in Venice), you would think directions would therefore be highlighted/mentioned on their website or when you are sent your booking details. 2. Half of the the breakfast staff were useless and not concerned with helping at all (the other half were completely the opposite and couldn't do enough to help and make it as peasant as possible). 3. The hotel decor and furnishings were probably very finely done at one stage, but things are starting tyo tire and wall trimmings etc starting to peel away, scratches and bumps in too many places.
The hotel is beautiful like a palace. Location is excellent. They give you the feeling that your money is the most important thing for them. The ask you to sign several forms, preauthorize you credit card, and, it's a shame, lock your minibar during the last night of your stay!
The location was excellent and staff was very helpful and supportive. The hotel is well maintained and charming. The room was well serviced. The hotel met all our expectations--beautiful premises in a charming part of Venice, well connected to visit near and somewhat distant sites of interest to tourists. Yes, the wall was water stained. I informed the manager by a note and received no confirmation or follow up.
the whole experience,the terrace off our room was perfect the cost of the cheese and ham toasties at 4:00 am !!
Spacious Room, Ease of access to St Marco Square and bottle of champagne was given for our special stay. Booked a deluxe double room but was given a room on first floor facing another building which is under total renovation, noise starts from 8:00AM, can't sleep well and there is no view from this room, not even city view. Ask for ice buckets at 11:30PM, No one picks the call in Service Express.
The dependent at the lobby was rude. The room they gave was not ready, there was an empty champaigne bottle with the corresponding dirty glasses. To make matters worse, it was time consuming to resolve. The room we ended up with had two full size beds together, with separate linen for each, instead of a king/queen size bed. The waiters at the bar and common areas were rude. My husband and I were celebrating our anniversary. In 30 years this is the most we ever paid for accommodations AND the worst service we've received.
Very luxurious. Staff wonderful. Central Location on the canal with superb views and private water taxi station right in front. Room service excellent! The Westin sets the bar very high! TV channel selection poor.
The hotel staff were cold and rude. The room service was very poor.
boat service high prices in bar
Service got better as we went through Overly expensive, tired and really only 3* standard
My two-night stay lived up to all my expectations. The restuarant was good; breakfast excellent; and the pool a delight. Perhaps greatest perk was the motor boat shuttle to and from St. Marks Square.
We were only at the hotel for 6 hours, it is difficult to rate for such a short stay They do not take U.S. dollars
The beach is wonderful and the pool bar is a lovely touch. The hotel is one of the best i have ever stayed in. The free courtesy boat to Venice is worthwhile.
seaside, comfort, food, staff
The Bed, Shuttle Boat to Venice, Break Feast, Gym Car Parking costs 33 Euros per night.
Excellent, attentive staff Suspect we did not get the best rooms available for the price paid
Bedroom was v big They were pretty much closing up for close season. No spa, no pool, no beach, no shops, even all the glass cabinets had been emptied
1/ The charm of the Lido and the atmosphere "annees folles"...2/ The regular and complimentory speed boat to St Marco3/ The quietness of the hotel room 1/ The oldness of the rooms: they would need to be refurbished w/o however loosing the oldness touc of the hotel (a good role model is Relais and Chateaux type of hotels, allying history to luxury) 2/ The food in the cafe was just "ok" and not cheap for what it was...either needs top food...or lower the price
My room was amazing Overlooking water Great decor Bathroom was awesome Loved everything. Really!
Location, super nice staff, new rooms. For the price we were expecting a better view on the room. On the contrary we were situated on a back building
All personal were really good
Beautiful old hotel. small rooms, but efficient and comfortable for 2 people. Great decorative touches in the room. Our room had views of the grand canal, with windows that could've opened for a fresh breeze off the water. Breakfast included in the price of stay, and was delicious, with many options on the buffet, fresh made cappuccinos, and views of the water. Extremely easy access to vaporetto, minutes walk from San Marco and many restaurants and shops. Very friendly English speaking staff A con for some: we had to climb 2 flights of stairs to our room even after taking the elevator, which was fine for us, but may be problematic or some; the elevator was tiny, which seems fairly standard for Italy, but good to know. In general recommend packing light, no matter where you stay as navigating over bridges in the city can be challenging with big bags!
The room was beautiful, the staff were friendly and helpful, and the location was perfect for reaching all the sites in Venice that we wanted to see. none.
The front desk staff were excellent. They were always friendly and helpful. The location for this hotel can't be beat. It is on the water with an amazing view and close to St. Mark's. Venice is beautiful but you are always lost on the winding streets. We never had a problem finding our hotel again because of its location. We had a very cool high tech shower but it leaked.
Take a water taxi to Piazza San Marco and you are only a few steps to the hotel. The hotel included a free boat trip to Murano to see a glass blowing studio and they also offer a one-hour boat tour around town in the afternoon for only 25 Euros per person. A decent hot and cold breakfast buffet was provided by the restaurant out front. We also enjoyed a dinner of traditional Italian specialties at the same restaurant in the evening. Our room was an inside room, so our view was only the courtyard area - but that was okay because all we had to do was step out the front door of the hotel and we were in the heart of beautiful scenery. If you request a waterfront room you will have gorgeous views. Our room seemed to be recently updated because everything looked clean and brand new. The bathroom was small but very modern with a relatively large walk-in shower - and it also looked like it had been recently renovated. The hotel common areas were undergoing renovations during our stay, but it did not disturb our visit at all. The hotel thought of everything - like a selection of soap products, hair dryer, mirrors, convenience packs, robes, etc., but it took up a great deal of space in an already tight bathroom.
The view, the location and the room.
Location Breakfast Very dirty furniture.
Nothings Really poor management & unfriendly to clients. Description on the website is big different to the actural.
The only reason I booked and paid a fortune for my room at this hotel was for the veiw , I was not given the room I booked and my veiw was rubbish . Would not recommend.
The location of the hotel was ideal. It is a very short walk to Piazza San Marco. The hotel is also right next to some water ferry stations, which makes transportation easy. The staff serving breakfast were great. Air conditioner was not working.
Very friendly and professional initial welcome. Helpful advice from concierge
Profesionalism and kindness of staff.Location on Canal Grande 2 minutes walking distance from Canal Grande;
When making our plan to visit Venice we did not know that the place is an island. The sight of water scared us at first on arrival .It became fun and visit to wonderland. The hotel met our expectation as big and reputable shops are within easy reach. we enjoyed our breakfast which provided good scenery of Venice. Nothing
Superb location, gorgeous terrace with fantastic view, good food and very friendly and helpful staff! Enjoyed our stay there very-very much! only the price..... :-)))
Location, breakfast buffet ,view Non smoking room had smoke odors from neighbouring rooms. Problem was solved by room change however ,thanks to helpful staff
Excellent location - 3 minutes to San Marco, good services, spa facilities in other location (boat transportation to spa), expensive services (wireless internet - 20 Euro, restaurant dinner for two - 250 Euro)
Location and personal attention
hotel staff was helpful in all regards. The room, view and breakfast lounge were nice. we had to leave :-)
Position is second to none. The restaurant very very good and the staff too and the food was top drawer Our view out of the bedroom window was a flat roof with lots of dead pigeons on view. very disapointing.
The location is excellent. The Staff were very helpful and cleaning service was excellent. Food was also delicious.
Good location, excellent service, friendly staff.
Comfortable elegance at it's best. Warmest staff you will ever find anywhere in Venice. The staff could not do enough for us. Nothing was to much trouble. Spotless rooms, and nice views. The oriental bar is superb. We will always return to the Metropole when visiting Venice. After 10 days leaving was very hard.
after my short stay i felt so relaxed the hotel is one of the best i have stayed in.the resturant was superb great location to wonder around.
Good location, nice view, beautiful decoration, helpful staff, very good breakfast, romantic atmosphere, best restaurant in town. Carpeting is a bit tired.
The hotel had personality. It was not part of a bland international chain. Each room is individually decorated with antique furniture. The staff were charming. It was very well located. It provides an excellent breakfast. It rained.
Location Hotel old and decadent, the rooms have rickety furniture, dirty carpet, outdated bathrooms, and in general everything seems to be consumed, requiring renovation rather than a renewal. Absolutely not a 5 stars hotel, not a 4 stars, not a 3 stars, and so on...
very inviting place like you were not staying in a hotel.
the room was wonderful and the in hotel restaurant was phenomenal.
Warm friendly attmosphere in unusual and pleasant surroundings.Very relaxed and the gardens were a pleasant addition to a great experience
The room and location can't be beat. The room was large and very nicely decorated. The breakfast was fabulous and the service at breakfast was wonderful. We loved the lounge and ambience of the hotel.
The staff were excellent and helpful. The location of this hotel is fabulous. I emailed the hotel twice to confirm the booking and they did not respond until a third email. Breakfast is limited to one hot drink and the choice of food was not that extensive considering the cost of the room.
Fantastic staff, great location, cool hotel design and décor, great bar and food. Will definitely stay there again.