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Breakfast was excellent and a great value. Although we didn't use them this trip, the in-room refrigerator, coffee maker, and microwave were welcome touches. Bed was firm and the right height. WiFi was good and easy to use. I am handicapped and walk with a cane, the incline from the side entrance had a useful handrail on one side, but none on the other. Was good for entrance but more difficult exiting. The desk chair could be height adjusted with a hand pump but when sat upon, it lost air pressure and sank. Thus you had to get up with difficulty from a very low chair. The shower/tub could use hand rails at the front edge to help handicapped with the big step over the tub wall. The hand grips all seemed to be on the back wall of the tub/shower enclosure meaning you had to reach all the way across the tun to use them to help get in. Proved insurmountable for me. Pillows wer too squishy and did not support my head after a few minutes but were too difficult to fold over to make a firm bolster.. TV remote's Channel Up and Down button didn't work. Channel changes had to made by punching in numbers from the key pad. On check-in the front desk person seemed quite suspicious of the guests checking in , and reminded us that since the reservation was through KAYAK he didn't know what our rate was and he couldn't make any cancellation, and that if we were found to have any more than ourselves in the room we'd be asked to leave without any refund. I did not feel welcome. All other staff we encountered, however, were quite friendly and helpful. Soda from the vending machine for $2 seemed a bit pricey.
Kayak's system lost my reservation, so hotel did not know I was coming, and had no room ready for me. I could not log onto Kayak system to check what happened because computer could not find my reservation number, and I could not reach a human. I have disputed this hotel charge with my credit card company. Hotel staff person was as helpful and friendly as possible.
When I think of quality inn, I don't expect much. The room was cheap, so that also made me expect less. The staff was amazing, huge shout out to Jacob specifically. He was amazing. Whole place was super clean and comfortable. Such a nice stay. The indoor pool was closed when I stayed. But that isn't anyone's fault, so I really can't complain at all.
The stuff was nice . I feel that the hotel could definitely use updates I hit my leg a couple times on a bar that was hanging out on the bottom of the bed. But overall it was good I would go back.
The bed was extremely comfortable and there were many pillows. Very nice and responsive staff. Complimentary Yoga mat on request. The room design was cold and dark (no overhead light, and the lamps had fluorescent bulbs), the bathtub creaks when you stand on it to shower, and the carpet had little white hairs on it, but they did clean it well when I complained. The pool room is dank, outdated, and uninviting, the picture online makes it look much better than it is. We did not want to use it at all and that feature was part of why I chose the hotel.
Our say was great and the staff was amazing and helpful. It was nice that the hotel was connected to the convention center so we didn't have to worry about driving and parking. The only i really have to complain about is even though the room was clean and nice the bathroom need to be clean just a bit more. The shower curtain was growing mold andi found hairs in the tub.
Lots of things to do and a very nice place. Enjoyed my stay.
Room was clean, and comfortable. Bed was very comfy! Hotel was conveniently located on a bus line, and cabs were also easy to get. Many good eateries and places to drink within walking distance. Very friendly staff. Best perk? Starbucks in the lobby! We were traveling on a very busy weekend, and I realize that. However, the check-in process was painfully slow. The line to get checked in was out the front door by 330 pm. There appeared to be four computers at the main desk, but we never witnessed more than three employees working at them, and mostly there were only two. We stood in line for a solid 25 minutes before being taken care of. Staff was friendly and courteous.
I loved that bottled water and premium coffee were in our room. Also had very comfortable bed and friendly staff that was very helpful when we asked about different areas to visit.
No hot water in the morning, whether at 7 am or 9. It was approximately 70 degrees -- not hot enough to shower or shave. Front desk attendant offered an $8 credit. Really? Never, ever again.
Bed is comfortable. Front desk staff and valet professional. Housecleaning: seems like they don't care. Take the tips. It no effort in cleaning the room.
The pillows are the most comfortable pillows on the planet. Almost had to steal them they are so good.
Liked that it right it the heart of the downtown area. In walking distance to all attractions. Valet parking is worth having.
Placed a breakfast order, when it didn't come at the time I called and they said it would be a few minutes 20 minutes later still no breakfast. Finally told them to cancel the order which they did (no charge).
Room and view was amazing. Staff was really friendly. Location was perfect for access to downtown and attractions. Prices at hotel lounge were rediculously high.
Good location. Close to everything. Getting woke up at 7:00 am from the laundry guy coming to wrong room. Then the cleaning lady just walking into our room without knocking and we had the do not disrupt sign on.
Great location Substandard service due to understaffing. Dirty sheet not changed, had to wait to be seated for breakfast because all tables were dirty. If you have 3 events going on downtown one weekend you need ample staff. Beautiful facility.
The staff was the best part of the whole place. Overall a beautiful place definitely worth going back to and you were treated like you are the only one that matters. The beds are super comfortable and the bathrooms are a nice slice of home. The bar and room service are a touch overpriced but the service itself is great, the staff makes up for the price I suppose.
Very clean, staff was great! The bathroom was not conducive to 2 women. Both mirrors were in the bathroom. Needs an extra mirror in the main room
You probably hosted the refs for the michigan ohio state game who were terrible
Location is convenient to all the sites in downtown Columbus. Very clean and a super friendly staff. Great amenities. Restaurant is very effiecient and the food is very reasonably priced. Wished the pool had been open to swim in.
Room service food was good, My Turkey Club was HUGE ! Staff was very friendly and helpful. Location was convenient and close to the Zoo and other entertainment. size of the suite was good for 2 adults and 2 young kids. Indoor and outdoor pool option is nice. For the price i feel that breakfast should have been included. It says it will sleep 4 comfortably with the pull out sofa bed .. my 6 and 4 year old just fit on it so 2 adults will be a tight fit. Wi-Fi was terrible unless you wanted to pay a fee.. when i registered for the room we said 4 people but every time housekeeping cleaned they only left 3 towels and one night they didnt leave any wash clothes at all .. and when they brought them after we called again they only brought 3.. Pool was nice but small.. was not busy when my kids and I were in but i could see it being cramped with a few family s there. No exhaust fan in the Bathroom and the tub took about 10 minutes to drain. There was a lot of road construction at the time we were there.
Atmospher and cleanliness of the hotel. If you want to call it a problem and it wasn't. I didn't have a shower cap in the room. But it wasn't a problem. We had a great stay at your hotel.
Club level very disappointing. Was under the impression there would be cocktails and appetizers. But no cocktails and only one lukewarm appetizer. Also expected snacks available. Only thing provided was water, pop and coffee. Bar did not open until 5 pm. Rooms were a little outdated.
Good sized suite with all the amenities one could possibly hope for. Location in respect to shopping and restaurants.
Rooms were large, clean, relaxing. The hotel bar was closed very early.
Beds Price point No wheelchair for guests Carpet had ripes in it & was dated
Equipment breaks down. Furnishings look worn. Lots of children--not a problem but limits value of pool area.
2 pools, hot tub & fitness center. Located behind movie theatre & right off highway Bath tub very small/shallow
Nothing. While staying at this hotel with my friend, (both in our early 20s and both females) were both sexually harassed to point where we no longer felt safe at the hotel and had to check out after being there very briefly for the evening. The harassment included writing notes on our feminine toiletries (and then we were narrated a story as to what the writing said, with sexual innuendo), using our personal information that we used to check into the hotel with to add us on social media, and calling up to our hotel room to the point we had to take the phone off the hook. We felt unsafe in a city we had never been in, and expected more from the "4 star", "nice", "clean" Sheraton Suites. If you are a female or have children stay somewhere else, this hotel CAN NOT be trusted, especially if your traveling alone. Don't put yourselves at risk of becoming victims of sexual harassment or even worse sexual assault.
We picked this hotel because we were traveling with our new puppy. There were a lot of other guests in the hotel that also had dogs, but didn't hear any barking or such when in the room. We were on a non smoking floor but it did smell a bit smokey in the hallway, but not in our room.
Great young girl at the desk. She was outstanding and I wish I remembered her name. I do know she had a recent birthday as we brought her a piece of cake because she was so nice to us and our daughter who was the entire reason we took the trip: to celebrate her birthday. Breakfast was less than exciting.
Nice tvs; room decor was nice; soft/thick wash cloths; quickly replaced broken hair dryer; extended checkout time; animal friendly hotel; nice location Staff was distracted and had prolonged check in and out times; room was dusty/dirty on furniture and areas of floors/corners; closet door missing from room was visually distracting; hair dryer did not work and had to be replaced; sheets were extremely dry and rough; hallway smelled like cigarette smoke
Quality of service by stsff Rooms are small. Quality of food and food options are low
Called for more bath towels and never delivered to room. Called 10min prior to pickup car from valet and still had to wait 10min for car to be brought to front door.
Location, King Sized Bed. Tiny room, poor wait staff, cramped and outdated amenities.
The bed was worn out and lumpy. The position of the toilet bowl in relation to the shower is terrible. It is impossible to sit straight and take care of business- for such a nice hotel someone should be in big "DO DO" over this.
Att Easton Town Center, quite possibly the best, most complete shopping area ever. Beautifully decorated for Christmas. The Hilton is a 4 star hotel with full service in the right spot.
Location to dining and shopping, Convenient parking, sports bar inside hotel. Room temperature was too warm. Thermostat seemed to not work.
The bathroom was very nice and so was the bed!! Room service also! Too high of a charge for gratuity for just My Husband and I. The room itself was small and pretty basic for the price.
Location to shopping and restaurants. Easy access off highway.
Excellent location we could walk everywhere in Easton. Wonderful staff Slightly dated, they allow dogs and we happened to be 2 doors down from one that barked every time someone walked in the hallway, also they seem to have a lot of large groups that stay in the hotel. On one evening our hallway was filled with about 40 tweens from around 8pm until 1am. It wasn't until around 11pm management decided to step in which they made several trips but wasn't until around 1am it completely stopped and in the morning the kids rans through the hallways switching the do not disturb signs around to other doors and we watched them go outside in the parking lot to play frisby letting the disk hit the guests cars, no one said a word. Staying 3 nights housekeeping never once stepped foot in our room and we had to stop them each day for fresh towels. At check in we took a king room with a sofa bed but if I had to do it again I definitely wouldn't sugest using the sofa for a bed. It was terribly uncomfortable and felt like all springs plus there were no fresh linens, only the bag we found shoved in a closet that we later found mouse poop on. We let management know but they claim even though we paid full price for the rooms since we booked on kayak there was nothing they could do & offered us a free breakfast.
Great location. Lots of shopping across the street. No hot water or it took forever to get hot.
The facility was somewhat dated, and not a very good value compared to other hotels in the area which I've stayed before. Front staff desk was good Facilities were somewhat dated rooms were average and the food at breakfast was only fair service at the dining room. Based on my experiences in the area and will not return to this hotel.
The facility was beautifully designed and decorated. I had a positive first impression at entry. N/A
I liked the location I didn't like how the way some not all of the front desk staff does business maybe they were having a bad day or somthing but that was the first time and hopefully the last time I got attitude from the staff
Clean efficient. Excellent friendly service
The staff was amazing and so helpful. I was staying with my sister and her friend for a concert in Columbus. The staff was able to help us with things we had forgotten to bring. When we left we forgot a shirt and they called us and we were able to return to pick it up. Awesome. nothing
It was clean, well furnished, the staff was friendly. We would definitely stay here again.
Beth at the front desk was fabulous!!
Room was very clean & spacious.
Very clean, comfortable, and accommodating. Breakfast and happy hour were great. Beds were comfortable and bathroom was nice and clean.
Staff was friendly and accommodating, and the room was clean. Crib brought in for baby right away. Bathroom was well-kept. Hot tub and pool were busy, but generally in good shape. Room was old, where A/C had a little bit of musty smell. Shower fixture was older and the hotel in general looked dated. Some part of the hotel grounds and hotel itself were dirty/grimy. Could not be convinced this was a true 3.5 star hotel.
The location. Everything else.
Nice suite. Complete kitchen. Very good breakfast. Very close parking to the suite. Accommodated our ground floor need. We were not informed that we had to request room attention. I had to walk to front desk to get clean towels. Should have been done while we were out for the day.
Nothing I made reservations at the wrong Hawthorne. I called the Hawthorne on Hamilton Rd. To make reservations for my son to spend the night alone. The person I spoke to said because I wouldn't be spending the night I had to make reservations with Priceline. I booked the hotel in N Cols by mistake so I called Priceline and they said given my circumstances the hotel may issue me a refund. So I called and asked for the manager. The female I spoke to on Sunday June 12 was condescending, rude and extremely mean. I don't think I have ever spoken to anyone working in the customer service field this horrible. She could have said, I'm sorry but I can't refund your money but I felt like she was a gift with me and she told me she wasn't going to refund my money and hung up on me. My son was literally in Columbus, without a car and no transportation so I called a friend of mine who drove 3 hours to get my son, pay for his hotel, and make sure he was safe. I also want to add I checked on Facebook and the reviews for the Hawthorne North Columbus are atrocious and I know why first hand. The female should not work with people. She made me cry I was so worried about my son. Thank God there are decent people out there. She is not one of those people.
I was near a shopping mall USED shampoo,smoke detector need a battery and the staff didn't do nothing about it for two days that i was there. Only good that we got was its pet friendly
My original room was not to my satisfaction but the staff was very polite and accommodating and quickly fixed the problem and got me into a different one. The grounds were beautifully kept and the hot breakfasts and promotional complimentary dinner were great perks. The rooms are old and in some need of repair but they are clean enough and very roomy making this hotel a great value.
did not feel secured. I will never go back there.
It was clean, for the most part. The front desk staff told me where to park the company truck, so that they could see it on their security cameras. The fact that I need to park the company truck in front of the security cameras so that it would be safe. The rooms looked clean with the exception of the couch which was covered in nasty looking stains. The place is cheaply built and poorly maintained, it is just worn out. I did not feel, as there were drug dealers outside my window selling drugs until late at night.
Pool, but there was cars pulling up and bringing people that were not staying there in. Safety, neighborhood, quality.
Quiet room with kitchen and frigerator Workout room was dirty. The physical exterior needed paint and the deck needed updating
Price Everything, customer service is horrible. Tamara on the front desk has the worst guest relations/customer service I have ever encountered. I rented 2 rooms for 2 nights for my family, 5 of is traveling, and it was horrible. The rooms are old, unrepaired water damage and just "icky". The breakfast attendant must truly hate her job because she treated everyone with as much disdain as possible. I will never stay here again and I would caution anyone looking to stay here as well. August 12, 2016.
Suite was large and perfect for a 3 generational family including the family dog. The suite was poorly maintained, mold on the ceiling in the shower, front door didn't want to close well, there was grease and stains on the wall next to the stove, grease and dust on top of the refrigerator, ice maker made very little ice over the 2 dsys we were there. Trying to get clean towels was a chore, the staff acted as if we were going to steal them and everything else that wasn't nailed down. The other guests were great, the staff, not so much with the exception of Tamara at the front desk - she was great!
people are trying to be helpful to us. houskeeping was bad. smoking was not allowed. crowdeness at reception. restaurants are few. no safety box in guest room.
Location The bed was not comfortable...Not enough pillows, and the air in the room wouldn't get cool enough...The view from our window was a scenic view of the roof.
Clean room, good location in the downtown arena district. Noisy and overpriced
Location The hotel is old and needs updating. Not very clean and definitely not worth the money.
Location, price and staff. Hotel is sorley in need of updating. Pool and exercise facilities are totally lacking. Guest bathroom is out dated. The shelf in my closet was broken and hanging on my one screw.
The beds were very comfortable!
Good location, able to walk to some nice places in either direction. Was not as put together as i would have liked, outlet in bathroom was broken, sink was slow to drain, biggest issue was the mildew smell coming from the ac. But all and all decent place for the location. Just dont expect perfection.
Bathroom in room was in need of work.
Hotel staff was rude did not want to honor the rate. Added deposit hold on debit card for $50 a day plus another $100 for first day but didn't disclose this up front.
Clean, quite and great location. $22 to park is a little steep. This isn't Chicago or new York...
Great location on the waterfront in the city center. The suite is huge and comfortable.
The short drive to the hospital and its super close to restaurants, grocers, and a gas station. We always check for bedbugs when we stay anywhere,my boyfriend lifted up the mattress and found the cap to a needle, the lady at the front desk moved us down a room when we told her which was really nice just hope there wasn't a needle in the room under the bed or something.
Manager.....Rigid check in time.......sometimes towels/soap/kleenex weren't replaced day to day.
The updated look of the rooms, modern, convenient location Room service never came to change the towels during my 3 day stay
I loved the location. It was not very far from what places we wanted to visit. The hardwood floors were beautiful. Some areas by the bed were not very clean.
The room was clean and the bed was comfortable. It was close to the football stadium and fairly priced. The bathroom was a bit cramped.
Price is right, newer facilities. Friendly staff. Not the cleanest; piles of dirt around the bed and hair in the sheets
Awesome location, layout, staff, breakfast
It was clean and they were efficient.
The suite setup and especially the separate bathroom facilities. The workout room was spacious, clean and comfortable. Breakfast offered terrific variety. Shuttle van took us where we wanted to go on campus. Super small pool. Delay of shuttle van picking us up from OSU campus.