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The hotel staff was the rudest and most unprofessional staff I have dealt with in many years. I travel a lot and this front desk staff was the worst by far.
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Great room, great staff, good breakfast. By far the best experience on this trip. No, it was all positive.
Clean & Location The workout room was a closet. NOTHING WORKED.
breakfest hot tub did hold water. too many trucks and a lot of outside noise.
Great place to stay No
Good location for my plans and access to freeway. Requested a nonsmoking room but bed sheets and air in the room smelled of smoke. Had to wash my bed clothes when I arrived home. Had I known about sheets earlier in the evening would have requested a room change.
It was clean and close to everything we needed. When checking in we had to wait about 15 minutes because they were doing repair work on our room.
The access to the major highways. The television was great, as well as the WiFi. The refrigerator was also a plus. Lack of a pool...haha, but I knew that.
Parking was limited. Shared a lot with an adjacent motel. Location was not as good as originally thought. Not realvisible from roadway.
The rooms and the beds are outstanding. They are so clean and I'm comfortable using the bathroom. I am now confident in using Quality Inn as our standard hotel to book when we travel. The value for what you pay is worth it.
style and room was modern and appealing beds were hard as a rock, when asked for pillows was reluctantly given one and told that was last available, bed cover was stained in several areas, 2nd day after cleaning room soap throw away and not replaced, wifi also was very inconsistant and mostly unavailable, overall uncomfortable, unwelcoming and disappointing
Nothing So dirty and stunk will never stay here again
Being around my kids; hot shower Needed more towels
Friendly staff. Sink wasn't in the bathroom, bed was a brick! Smelled like smoke, super super small bathroom.
friendly front desk, no bugs, decent location rooms were half updated just enough to look good in pictures...newer beds and tv but bathroom was old and not in good repair. room didn't feel well cleaned. sheets were questionable, bedspread looked dirty or stained. corners of room had dust and dirt
The location is decent. Where to start. Upon arrival I was told that the king bedroom that I booked and paid for was not available, and that there was no way they could do a refund of any sort. After seeing how upset I had gotten they explained to me that they did have a room. I walk into the room, it's not only filthy but stinks to high heaven. I go to see if the other members of my party could get into their room, they couldn't, the key card wouldn't work properly. I go back into the main office and explain to them my situation. They say they'll get the room clean and that the door works fine I must not know how to use it. I go out to dinner and come back to a semi clean room and a totally different second bedroom because no one could get into the first. Long story short, this place sucks. Spend the $10 extra for a different place.
Great staff , up to date rooms , comfortable atmosphere
There was nothing I liked here. Was here for three nights and nothing pleasant about them. The air conditioner was very loud. The cleaning staff could not speak English- hard time just getting towels. Not a lot of channels on the tv. Lots of shady characters loitering around the parking lot. Police standing outside Waffle House in front of hotel. Grocery store around corner are police manned also. Not a good area. Service drive is horrible the motel is on. Not easily accessible. Will not stay here ever again. The continental breakfast is a joke.
The room was clean and tidy it had working mini refrigerator microwave oven.Full size tube.massage jets on shower head The door was hard to open.
Bed Uncomfortable - too hard.
The room itself was nice and clean and the beds comfortable. The hotel seemed busy but it was still quiet at night. Not sure if there was anyone in the rooms next to us though so YMMV. There was work being done but it looks like they are trying to improve the place. The TV remote seemed like it needed new batteries as it was difficult to change the channel. Had some trouble getting in the room and a few times took 5-8 swipes before the door registered the card. Internet seemed really slow. Bathroom was a bit dirty.
Reasonable price bed was comfortable and the wi-fi worked. room needed maintenance, cracks in wall and ceiling
Housekeeping visited daily. I think they straightened the bed and provided new towels/supplies everyday and actually cleaned every other day. Sheets and towels were clean. No bugs or garbage anywhere in the room or halls. It was generally quiet in the evenings. The front desk staff was friendly. There is a security guard at the front desk. Primary complaint- room smelled strongly like smoke even though I was in a "non-smoking" room. I purchased a Lysol Neutra Air spray and an air freshener which seemed to help. There were two outlets that didn't work in my room. Breakfast was very basic, but that's to be expected. The location is a little sketchy, but parking lot is well lit.
Good price and location for a quick night while heading through Ohio. Room was nice and clean. Hallways seemed dingy. A/C could've been turned on prior to arrival. Room took a while to cool off but once it did it was quite nice.
The room was clean, very basic. Seems owners have done their best. The area was very sketchy. Absolutely NO going alone outside after dark! Breakfast was minimal at best. A prostitute checked in with her pimp, and that nights clientele was in tow. Very uncomfortable.
Phone went off 6 times in the night with no one in the other line.
Perfectly adequate place to spend a night. Great price. Waffle House right in front, and a super market next door. Wi-fi. Pet friendly. It's a cheap motel, so nothing impresses and I mind my own business. But I've paid more to stay in worse places, so I was happy with it.
I was pleasantly surprised when we got into our room and it was modern and very clean and had a lovely bathroom. I wouldn't mind staying in a place like this for an extended trip instead of just a night on the road. The location was slightly confusing, as there are several hotels all together and a few share addresses, but not a big deal.
The price go much of that poor place
Needed a room for one night on short notice. Beds were hard but the room was clean. Mini fridge and micro were a nice touch. Didn't need much and that's what it gave. Looked old and dated, the glassed in laundry area right up front was odd. The elevator needs to be cleaned and freshened up. It had an odd smell, not overwhelming but you knew it was there.
Liked the location of it. Had different places u could eat a little shopping center near by. The fridge didn't work and maintenance guy just walked in after I told him to give me a minute plus he didn't even fix the fridge.
They were undergoing some renovations for heat and cooling. And there was an OSU home game that night, so i would have started some where else. Dirty linens, dirty sheets. Crud at bottom of shower. Stained carpet. Felt like a safe area otherwise.
Dont like Dont like too
Didn't get shot or robbed. There is a sign at the desk (visible through the bulletproof glass you have to yell through) that says "no refunds after 15 minutes". This sums it all up.
Staff was nice and tried to accommodate me the best they could First room smells like bug killer have flies inside of it bed was not clean rugs in very nasty conditions molding at bottom of wall detached swimming pool green nasty slimy water with garbage all around it and it was not in use
I like that there was no carpet. Staff was very rude. When I brought to their attention that the refrigerator what did not work in the room and ask them if they could switch it out they wanted to switch me rooms. I had everything already unpacked and it was late at night.
The location was perfect. The price was the best in the area. The staff was very polite. No
Quiet clean cheap.
Decent distance to the stadium and surrounding areas. It was about a two mile walk. Vending Machines were out of order Air conditioning unit did not work Multiple large bugs were found in our room Front desk was rude Customer service was the worst I have ever seen
Nothing It's. Dirty as hell ,and the smell was disgusting
The room had a smell, and the toilet and shower was not cleaned! Very bad experience, the place needs remodeled and the cleaning staff needs retrained to do there job right and take pride in it! Very dirty. Public hairs still on the toilet
cheap clean motel in german village. good value for the money
Convenience & price hotel staff could have been friendlier
Perfectly acceptable, clean and walking distance to German Village. Bed was comfortable, and you can tell that management is updating what they can as they go- new light fixtures and bathroom fixtures, fast wi-fi. Management was polite, check-out time was enforced. Great choice when you want to focus more of your time and money in the lovely German Village. Do not expect to be wow'ed, this place is value and function, but does a good job overall.
Walking distance from downtown activities Check in was easy. The parking was nice Very thin walls I could hear what was going on the other rooms, There are smoking rooms so if you don't designate that you want a non-smoking room your everything will smell like smoke Pour water pressure in the shower
the location the uncleanliness
The price was resonable. The location was good. It was easy to find and close to the Convention Center. The lady at the front desk would not let us use the restroom eventhough we were staying there. I felt like that was rude.
The location was the best part Paper thin walls. Broken toilet. Staff calling the room and mocking on the door at 9am. The fridge froze anything out into it.
It was close to our desired location (downtown Columbus) and the price was low. It was run-down, the pillows were thin and it was noisy (yelling in the parking lot in early morning). The shower stream was so hard and thin it actually stung my skin and I had to turn the pressure to a dribble to be able to rinse!
Price through kayak. Customer service. They even set up our taxi service. Clean. Good location. The bathroom door didn't latch in room 20. Only coke products. Breakfast doesn't go until checkout it stops an hour earlier.
I liked the location one mile from city center and it felt like a safe area. I requested a non-smoking room. The room appeared and smelled like a non-smoking room until I turned on the air conditioner. The fan made the room smell like it had been smoked in.
Central location, comfort, helpful staff, cleanliness; it was my second stay there, this time with my family, and we all liked it. If you're looking for the Ritz carlton, that's not the place, if you are looking for a fine little unpretentious hotel/motel for a very decent amount of money, this is it. If I was the hotel management, I'd remove where it says "breakfast included"; some instant coffee and a bagel or similar if you wake up early enough can not be considered a breakfast. I really did not care nor I expected it, if you want a great breakfast go to Cup O Joe a few blocks away in the German Village
Great place if you're looking for a no frills experience. Close to great eateries and the downtown.
I stayed at the Star City Inn and Suites for the Arnold Classic 2015 and it was great! Was clean, bed was comfortable, and great for a motel where I was only there to sleep at night. The only thing that bothered me was the phone call the second day to "make sure I wanted to stay another night" even though I had already paid for both nights. Other than that the motel was great for a few nights and very cheap price, along with being close to Columbus!!! I recommend it highly! The only complaint I had was that the bathroom door didn't close well however if you are the only one there it doesn't matter