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I liked the following : received text prior to check in telling me room was ready, staff very friendly and went out of way when they learned we ate at particular restaurant about the special relationship they have with them and suggested we could go back with hotel receipt for discount, rooms clean, comfortable beds with enough pillows, but mostly loved the family vibe you got from staff. You knew they cared. Nothing bad to say
We enjoyed the outdoor and indoor pools. We also liked the daily breakfast and thought the offerings were a good variety and generous. The housekeeping staff was efficient and were quick to respond to requests. The rooms are a bit small, and the air conditioning unit was difficult to get to due to the location of it in the room.
The staff was great and efficient. There is a relaxed atmosphere in general and the rooms were comfortable and hadd just the right amount of amenities. We had adjacent rooms which made the stay all that more fun.
Perfect for a one or two night stay. The room ammenities in the adjacent building to the main Inn are small and older yet the rooms were clean. The hot tub and indoor pool were well kept and appreciated prior to my half marathon race in Tanglewood. The staff was accomodating however they neglected to provide me with a requested wake up call. The complimentary coffee and tea was a nice touch and the gal tending bar could not have been nicer or more insightful.
Pool and hot tub nice, Needed to upgrade room to main bldg, close to pool and breakfast Cost charged was $50 additional a night. Total aprox 150 /night a bit much, I thought. Breakfast staff work hard but bread, waffles, packaged oatmeal and cereals are minimum. News paper for both days was only one left for perhaps 15/20 breakfast patrons.
The staff was super friendly. We arrived early with friends and asked about possibly upgrading both rooms to the main building and they gave us a great deal for 2 rooms close together. The breakfasts offered custom omelets plus the usual fixings and more. It was very good! The whole place was clean and friendly and we will certainly return! This is not about the hotel per se, but it was a holiday weekends with lots of kids. We did complain about the kids on the 2nd floor running and stomping their feet well into the early hours of the morning. This is something the parents should have controlled. The Yankee Inn apologized and stated they did speak to the kids and parents multiple times, but got no results. To us on the first floor, it sounded like a herd of elephants above us. Either better behaved kids, or better expression to those staying above or put those with kids in the other building and adults only in the main building or more sound deadening material between the floors. This is our only complaint. Otherwise was an excellent stay.
Significantly overpriced for what it offered!
I was ticketed to fly from WashDC to Albany, then drive on to Lenox. US Air overbooked & bumped me off the plane. I flew instead to Hartford. My bag, however, went to Albany. After a long, difficult travel day, I arrived @ the Yankee Inn @11:00pm w/ very sore knees & legs. Jordan, working overnight on the front desk, was kind enough to move my room from the 2nd to the ground floor. It turned out this was an "upgrade" & would be more expensive. Jordan, a younger & perhaps less-experienced staff member, hadn't made that clear to me. At check-out, the young lady @ the desk was very understanding & told me they'd try to work it out. Next day, she called & told me there would be no further charges & that Jordan would not get in trouble because of me. Incidentally, when my bag arrived @ 1:30 am, Jordan hand-carried it to my room. I though that was nice. The mattress was thin & uncomfortable. The synthetic pillows looked comfortable but weren't. The phone was completely broken. The folks in the room above me made a thumping racket most of the night.
room very clean and beds extremely comfortable Since the hotel is hidden behind trees and back from main road a more visible sign would be helpful at entrance from the busy road.
The service was friendly, the hotel room was comfortable and the breakfast was good. No
Breakfast was quite good! Not having a restaurant & room service
A lovely clean room with value for money
Size and comfort of room (including whirlpool!). Staff were extremely helpful in suggesting restaurants for dinner and contacting airline on our behalf. Voted best stay of our 2 weeks in New England and Niagra Falls Having accepted the lack of any dining facilities (this was not made apparent when booking) have no other negative comments (the lift was a bit slow!)
The breakfast and the space for breakfast were both terrific. I liked being able to return from the Tanglewood Concert and enjoy coffee with a friend in a nice setting. Also great waffle making. The low rating on location above is not really for the location but the signage. Usually your hotels are very visible but this one was behind the trees (nice for the Berkshires) but a bit difficult to find the entrance.
The staff was amazing! The hotel was clean and decor spot on. The cleanliness was seen as soon as we walked through the door and continued throughout the whole hotel. Comfortable bed and a fantastic shower...we will definitely return! There wasn't one thing we disliked about this hotel and will be returning soon!
Proximity to Tanglewood and able to make a last minute reservation. The bathroom smelled of urine, especially the tub/shower. I will never go there again.
The space was great for the money Things were a bit out dated like the cable was terrible fuzzy. And the couch was horrible springy. And the walls seemed a bit thin I heard a lot going on around me.
Location The bed was horribly saggy and uncomfortable.
Perfect location and good price.
The staff was very friendly and the location was good. n/a
Clean. TV in bedroom area did not work though TV in sitting area did work.
Location is good, the breakfast is not so bad, comfortable bed and pillow The room was very small.
Beds were decent and room was large. Fridge in room was nice. Good location. Bathroom smelled really musty. A/c was loud.
The room was good for the price. Nice king size bed. Staff was very kind. I would stay there again if it's for business. I liked the amount of space in the room. Location was perfect for what I needed it for. I didn't like that I didn't have the option of knowing there were saunas in certain bedrooms. The room needs to be updated. The way the set up was a bit depressing instead of welcoming. The toilet seat paint was peeling.
Good location I guess. The pool looked pretty nice but I didn't have a chance to use it. Room wasn't very clean. Comforter was riddled with stains as was the shower curtain. Errant hairs kicking around and an overall musty smell. Also the tv reception was awful.
Free internet, free hot breakfast. Coffee was good.. Bed was comfortable and hotel was quiet at night time. The round about you need to navigate to the road leading to hotel entrance was awful. Very confusing and distressing even with a gps. Too bad because last time I stayed here there was no round about.
This guest did not leave comments about this hotel.
The staff was always friendly and very helpful. The whole hotel was exceptionally clean.
the overall stay was great......... the price
Location Our room was never cleaned when we arrived and there was no on at the desk at 6:30pm on a holiday weekend to help us. No one even answered the hotel phone. We had to drive over two hours BACK HOME! The next day they HUNG UP on me!!
Very comfortable room. Just what we needed for an overnight stay. Breakfast was very good also. Staff was always smiling and very helpful!
Country atmosphere. Our room was all about rooster decor. Definitely would have loved some protein offered at breakfast. Eggs' bacon?
Comfortable beds clean room Too far from our location nothing around there horrible INTERNET no water pressure barely any hot water
Nice small private busines No