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I liked that it was cheap.. It supplied the bare minimum..cable was out and when I asked if it was just our room and could we then change rooms to a TV that worked the owners response was that "we had already used the room". We sat on the bed for all of ten minutes, and to tell a customer that we can't have what we paid for was completely rude and unprofessional. The phone was not working so we had to use our personal cellphone to contact the front desk and there was used bandaids in the trash that was never emptied out. Sheets were also riddled with stains..gross!
The rooms were really great. There was a full kitchen, dining room, living room, bathroom, bedroom and patio. It was amazing to have a kitchen with a full set of dining ware, a toaster, microwave, stove burner, blender and coffee pot. The place felt very family friendly. It definitely felt like a ski lodge where families would stay for about a week at a time. All of the decor in the rooms were fall foliage which felt weird staying there in the summer. They have a large selection of dvds at the front desk that you can rent for free and have an indoor and outdoor swimming pool. The door to patio to our room was broken. The dvd player wouldn't work and it took forever for us to get it to reopen and spit out the dvd we placed in. They ask you to take all the linens off of the bed and place in the bath tub before checking out, which didn't make sense to us because we took a shower right before we left. It's in the middle of nowhere which is definitely apart of its appeal but there are no gas stations or grocery stores for at least a 15 minute drive.
Clean facilities and friendly staff. Second time visiting - the kitchenette is very helpful. Nice to have balcony and gas fireplace. Comfortable bed. Overall a great place to stay.
The hotel staff were extremely friendly and helpful. Also, the view was breathtaking.
Very comfortable. Good value. We stayed there October 21-24. We would stay there again. The room was furnished nicely. We liked being able to get movies. We didn't use the pool, but it looked very nice, as well as the lodge area. Beautiful area. We were travelling back and forth to Williamstown, which was within a reasonable driving distance to the college. We were looking forward to having a fireplace in the room, but it wasn't working properly. Maintenance had to clean creosote off the glass doors so we could view the fireplace. It was really thick and the flame wasn't adjusted properly after that so it didn't look "real." We didn't use it much. They did respond quickly when we called about the creosote issue. There was black on the outside of the unit where the fireplace was, so it kind of felt like it could have been a safety issue as well. The management should monitor the fireplaces.
Location in mountains. Friendly staff. Very clean and well appointed rooms.Warm and cozy fireplace. Condo did not have a stove or dishwasher.
The mattress was worn and noisy in 107b building 1
. Unit was clean nd comfortable but starting to show its age. Wall paper was peelling, stains on ceiling when water leaked
Clean. Comfortable, beautiful scenery and quiet
Pool Shuttle to the ski mountain would be great idea
Great for families. Love that all rooms include a kitchen. The suite feature (two rooms sort of adjoin) is really convenient as we're always there with multiple families. Checking in is always painfully slow for some reason.
Being from the Berkshires we chose to do a trip for a night while on vacation. We enjoyed it so much we stayed an extra night. Very clean, cozy apartment feel. Pool is great area. With it being off the path (5 miles) I think it be great to put in a snack bar as well as a lounge (dinner/ bar) it would be a gold mine for families not wanting to cook or drive. The first day staff was amazing! Second day the desk people could have had a refresher on positive and client experience.
a large holiday apartments resort , well situated, with fairly attractive outside architecture Reception was unfriendly and with an atitude of :'Oh shit another client'. Interior design is old and unappealing
I liked the following : received text prior to check in telling me room was ready, staff very friendly and went out of way when they learned we ate at particular restaurant about the special relationship they have with them and suggested we could go back with hotel receipt for discount, rooms clean, comfortable beds with enough pillows, but mostly loved the family vibe you got from staff. You knew they cared. Nothing bad to say
Perfect for a one or two night stay. The room ammenities in the adjacent building to the main Inn are small and older yet the rooms were clean. The hot tub and indoor pool were well kept and appreciated prior to my half marathon race in Tanglewood. The staff was accomodating however they neglected to provide me with a requested wake up call. The complimentary coffee and tea was a nice touch and the gal tending bar could not have been nicer or more insightful.
The staff was super friendly. We arrived early with friends and asked about possibly upgrading both rooms to the main building and they gave us a great deal for 2 rooms close together. The breakfasts offered custom omelets plus the usual fixings and more. It was very good! The whole place was clean and friendly and we will certainly return! This is not about the hotel per se, but it was a holiday weekends with lots of kids. We did complain about the kids on the 2nd floor running and stomping their feet well into the early hours of the morning. This is something the parents should have controlled. The Yankee Inn apologized and stated they did speak to the kids and parents multiple times, but got no results. To us on the first floor, it sounded like a herd of elephants above us. Either better behaved kids, or better expression to those staying above or put those with kids in the other building and adults only in the main building or more sound deadening material between the floors. This is our only complaint. Otherwise was an excellent stay.
We enjoyed the outdoor and indoor pools. We also liked the daily breakfast and thought the offerings were a good variety and generous. The housekeeping staff was efficient and were quick to respond to requests. The rooms are a bit small, and the air conditioning unit was difficult to get to due to the location of it in the room.
I was ticketed to fly from WashDC to Albany, then drive on to Lenox. US Air overbooked & bumped me off the plane. I flew instead to Hartford. My bag, however, went to Albany. After a long, difficult travel day, I arrived @ the Yankee Inn @11:00pm w/ very sore knees & legs. Jordan, working overnight on the front desk, was kind enough to move my room from the 2nd to the ground floor. It turned out this was an "upgrade" & would be more expensive. Jordan, a younger & perhaps less-experienced staff member, hadn't made that clear to me. At check-out, the young lady @ the desk was very understanding & told me they'd try to work it out. Next day, she called & told me there would be no further charges & that Jordan would not get in trouble because of me. Incidentally, when my bag arrived @ 1:30 am, Jordan hand-carried it to my room. I though that was nice. The mattress was thin & uncomfortable. The synthetic pillows looked comfortable but weren't. The phone was completely broken. The folks in the room above me made a thumping racket most of the night.
Significantly overpriced for what it offered!
Pool and hot tub nice, Needed to upgrade room to main bldg, close to pool and breakfast Cost charged was $50 additional a night. Total aprox 150 /night a bit much, I thought. Breakfast staff work hard but bread, waffles, packaged oatmeal and cereals are minimum. News paper for both days was only one left for perhaps 15/20 breakfast patrons.
Dated. Separate rooms (different building) from pool. Not described
The staff was great and efficient. There is a relaxed atmosphere in general and the rooms were comfortable and hadd just the right amount of amenities. We had adjacent rooms which made the stay all that more fun.
Beautiful grounds. Pool. Hot Tub. Bedroom walls are thin, & people come in late or get up early to exercize in groups in spaces adjoining you. No 24h front desk. Do not expect to stay in the large brick main building, you will be in one of several modern motel-like buildings nearby.
Breakfast was quite good! Not having a restaurant & room service
The staff was amazing! The hotel was clean and decor spot on. The cleanliness was seen as soon as we walked through the door and continued throughout the whole hotel. Comfortable bed and a fantastic shower...we will definitely return! There wasn't one thing we disliked about this hotel and will be returning soon!
room very clean and beds extremely comfortable Since the hotel is hidden behind trees and back from main road a more visible sign would be helpful at entrance from the busy road.
The service was friendly, the hotel room was comfortable and the breakfast was good. No
The breakfast and the space for breakfast were both terrific. I liked being able to return from the Tanglewood Concert and enjoy coffee with a friend in a nice setting. Also great waffle making. The low rating on location above is not really for the location but the signage. Usually your hotels are very visible but this one was behind the trees (nice for the Berkshires) but a bit difficult to find the entrance.
A lovely clean room with value for money
Size and comfort of room (including whirlpool!). Staff were extremely helpful in suggesting restaurants for dinner and contacting airline on our behalf. Voted best stay of our 2 weeks in New England and Niagra Falls Having accepted the lack of any dining facilities (this was not made apparent when booking) have no other negative comments (the lift was a bit slow!)
Location Our room was never cleaned when we arrived and there was no on at the desk at 6:30pm on a holiday weekend to help us. No one even answered the hotel phone. We had to drive over two hours BACK HOME! The next day they HUNG UP on me!!
Very comfortable room. Just what we needed for an overnight stay. Breakfast was very good also. Staff was always smiling and very helpful!
Spectacular location at one of the grandest "cottages" remaining in the Berkshires. A 5 minute drive to downtown Lenox. Delicious brunch. The bathroom in our room was newly renovated and luxurious. Good service. The main building of Cranwell is breathtaking, and the prices are what you would expect to stay in such a historic and beautiful place. However, our room was in an adjacent building, circa 1963. It was pretty nice, but definitely more like what I would expect for $300 rather than $500. Perhaps on their website they make it more clear that you aren't staying in the main house, but booking through Kayak I was surprised to get less than I thought I'd paid for. I found the walls to be pretty thin in the building we stayed in (Founders).
Free internet, free hot breakfast. Coffee was good.. Bed was comfortable and hotel was quiet at night time. The round about you need to navigate to the road leading to hotel entrance was awful. Very confusing and distressing even with a gps. Too bad because last time I stayed here there was no round about.
The staff was always friendly and very helpful. The whole hotel was exceptionally clean.
This guest did not leave comments about this hotel.
the overall stay was great......... the price
Comfortable beds clean room Too far from our location nothing around there horrible INTERNET no water pressure barely any hot water
Country atmosphere. Our room was all about rooster decor. Definitely would have loved some protein offered at breakfast. Eggs' bacon?
Nice small private busines No