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Friendly front desk people who responded promptly and pleasantly to request (blankets, replacement sheets). The room was very comfortable.Many restaurants and basic shopping areas nearby. Breakfast was not available on time. When we arrived for breakfast shortly after 6am, there was nothing. By 7am the food was out. Other guests let us know that this was an on-going pattern.
Excellent spacous room. Very Clean and big. Great kitchen features. Microwave started on fire, but called staff and they replaced it right away. Computer in business center very slow, but it was nice to be able to check email.
New rooms with quiet A/C - fairly spacious. Location was not the best but worth it for the price. Hotel did not honor special request made during booking.
Room comfort and price. A short stay, (overnight), so the room accessories, kitchen,etc. were not needed but they could be a valuable consideration for a longer stay. Breakfast selections. Condsidering the room price, it the breakfast choices were reasonable. Compaired to other similar hotels in the area, the breakfast arrangement would be considered as meager.
Cleanliness Location Staff's timely response and friendliness Very accommodating The bed squeaked.
Rooms were clean and spacious, bed was comfortable, baths were nice We stayed in a center room and a very loud noise (sounded like a boiler) woke me up around 5am and it ran for about 15 minutes. Other than that it was a good stay.
Helpfull staff; nice view; value for money; close to Graceland. No, we liked the hotel.
The location was nice and close to our destination of Graceland. The price was fair and the service was great.
The beds were comfortable and checking in was a pretty good experience, the availability of breakfast was a nice feature. I was displeased with the size of the room for accomodating two queen beds; everything seemed to be squeezed tight. Also, the shower had a definite problem with water leakage in the walls. It made me wonder if there was mold contained in the walls.
The staff is very friendly and helpfull. The rooms are comfortable, fully equipped, clean and spacious and the other facilities are also fine. The included breakfast is better than average compared with similar hotels. The description at booking.com about the location is misleading. "Conveniently located just minutes from attractions in downtown Memphis, such as Graceland, Elvis Presley's Mansion". It takes at least 25 minutes by car to Graceland and even more to downtown Memphis.
Clean, comfortable, quiet, and decent breakfast layout Would stay here again. May secure best price by calling the facility directly rather than booking online. Lots of truckers apparently use the facility at night due to it's price and location just off the interstate. However, that presented no problem at all on two separate stays.
Quiet and secluded. Great breakfast
Very clean, friendly staff Needed a thicker blanket, and better pillows
Very clean, friendly staff, quiet location Towels are very course, beds should probably be replaced
The price was awesome, the hotel was great, and our stay was wonderful!!
Thank you so much for making our vacation worry free
Breakfast was great. not just sweet rolls. Also had eggs, cereal, biscuits, potatoes and oatmeal. No
Clean, hot breakfast, nice gym!!
Quiet, clean, good variety hot breakfast. Bed was a little bit squeaky but still very comfortable. Not a big enough complaint to warrant moving rooms.
For its age this hotel is well worn. Needs updating .
Location was good The front desk staff was extremely unhelpful
I felt very comfortable here. Staff was hard to find but other than that it was pleasant.
We enjoyed our stay, The staff was great, room was excellent, breakfast was good. We choose the hotel because it is secure, quiet. When we go back we will star there again. The towels and sheets smelled of home. It was great.
the staff and clean beds did'nt sweep beside the bed next to the wall
Breakfast and location Rooms were not ready and had to wait. When we got to room, they were still cleaning
This was our first stay at a Hampton. We enjoyed the loving & caring way they took care of our every need. It was the BEST experience we have ever had with a hotel. Only one word can describe it ' GREAT, GREAT & GREAT'. Thank you so much !!!!!
The stay was overall pretty good, the comfort of the bed wasn't the best. The pillows and the mattress were both uncomfortable. The pillows and mattress were uncomfortable
The staff from the concierge to the cleaning and maintenance folks were friendly and courteous. The rooms are very spacious and immaculate. The complimentary breakfast is superior to many hotels we have stayed in. Hyatt Place is our priority hotel when traveling. Excellent for family or singles or couples.
Well after staying 10 plus nights over several different dates I am turning over my Platium Status at the Marriott If this helps you understand how I feel,,,it's luxury and value that sets Hyatt apart. A few things but I am OCD and can spot a hair on a nat
Great bed! Had to peek to see what kind so I could get one for home! The shower was wonderful! Loved the Bath & Body Works complimentary bath items... a pleasant surprise! The staff was helpful and welcoming. Very easy to get to off of the highway. Wasn't able to use my laptop (kept losing the connection) which was frustrating; there was a good selection for breakfast, but the eggs were cold and didn't taste 'real'. Still, it was a good place to stop and rest overnight.
Big, clean rooms. Great bedding and decorated nicely.
The rooms were immaculately clean and well maintained. No
We stopped here after and long day on the road and were greeted by Denise with her warm smile and friendly attitude. The hotel had been recently renovated and was clean and homey. Denise gave us a great suggestion on a wonderful local restaurant (Wrays Fins and Feathers!) YUM! And perfect directions! We had a great nights sleep, woke to the best free hotel breakfast I have ever had! It was a wonderful experience. I wish all of ours stays were this pleasant! Thank you!
The cleanliness of the room, lobby and dining area, and responsiveness of the staff. No toom service over the holiday but it was not a problem.
The staff were all very friendly and helpful. The complimentary breakfast was very good and well replenished. No
We absolutely loved everything about the hotel...dark thick curtaims so the room would be dark.... awesome breskfast... it was a great idea that they had pool side towels ready ... No... :)
staff....clean room no
It was very convienet. The room we ordered was not as described. Paid extra for a whirlpool in our room. Got there and gentleman said that the motel had been renovated and there were no rooms with whirlpool
Freindly considerate staff from check in till check out. nothing
It was clean and not run down looking It could of smelled better not that stuffy mildew smell
My husband I really thought the room was excellent. The staff was warm and welcoming. Every staff member we met always greeted us with a Hello is there any thing I can help you with. I would recommend this hotel at this location is a great place to stay.
The online picture was accurate . Room looked JUST like picture! I liked that there were recycle receptacles throughout the hotel. The room was very clean! Breakfast was excellent! Would stay there again!! The only negative was that it was noisy. Room noise from EVERY direction. Above us, both sides, and across the hall.
The room was spacious and there were nice in-room amenities, including a Keurig. There was a nice breakfast selection and a few seating areas around the outside. It was so noisy! That was partially the parents fault as there were kids running up and down the hallway at 10:30 pm & 6:30 am, but we could hear the people above us, too. It's tucked in a shopping center and there wasn't any visible signage off the main road.
Front desk lady was nice and polite. Planes flying over all night, small bathroom and no breakfast.
Wonderful stay! Located near many of Southheaven's best food establishments. nice clean room with comfortable bed. Fridge and microwave works great. Nice movie theatre and bowling alley near. Really didn't care but airplanes fly over the hotel all through the day and night sort of low. The hotel physical location is in front of a large warehouse
We just stayed overnight to go to Graceland and it was a short 10 min drive there so its close! Rooms were clean, staff was friendly! Strangely, I only saw where you can enter and exit out the front door so getting to our vehicle (parked in back) with our luggage was a bit daunting. The pool was tiny. I hoped to take the kids swimming but with 10 people already there they said "no thanks". I didn't blame them.
Location and friendly The beds are hard and they don't even serve free coffee or any food. Food was very expensive.
This guest did not leave comments about this hotel.
We requested an hour early check in and called beforehand to confirm this. The desk agent was agreeable and noted this on our reservation. I called an hour prior to arrival and experienced no problems with the request. Great central location. The temperature of the indoor hot tub was quite low.
Location This hotel should be 2 star hotel.
Staff was great. Very friendly and helpful. Comfortable beds. Good location. The lobby smelled really musty. I don't know if it was the chlorine from the pool or something else, but it wasn't pleasant.
Clean and staff were friendly!
Price Yes the front desk staff
Had to change rooms, bad toilet, phone didn't work, wifi didn't work... Moved to new room, pee on back of toilet, tv didn't work, hallway bad musty smell.
Very nice staff, great location. Only problem we had was that the first room we had was dirty. Floor had trash and candy around the bed and in the corners. Party decorations were on the ceiling. We let the front desk know and they let us change rooms. New room was clean, no problems.
They stopped the complimentary coffee in the lobby! I don't use the Keurig in any hotel room. : (
Location and price.
I was very impressed with the cleanliness and comfort my last stay, which was the reason I came again. This stay my sheets were not clean and the bed did not feel as nearly as comfortable as the other room. I was very disappointed.
Very clean rooms and parking area felt safe and secure breakfast was not included and given the alternatives in the area seemed overpriced
Breakfast set up was good / clean rooms / friendly staff and I will come back to stay. it was nothing I didn't like.
The fact that we booked last minute and when we got there the maid left a note on our bed saying that we gave you clean sheets and bed covers just for your arrival. Everything was great breakfast could have been a little nicer but overall very great. No complaints.
cleanliness, staff, and location near Graceland. Room seemed a LOT smaller than the photos on the website.
Location Odor in the room the pool was hot and the staff refused to give me extra towels
This guest did not leave comments about this hotel.
Easy access from interstate and the Pyros Pizza that was a short walk away was excellent. Although rooms were clean, they wreaked of disinfectant/deodorizer. So much so that it set off my allergies and I awoke extremely congested and with a sore throat. Made for a miserable trip home and still getting over the sinus infection that followed.
This guest did not leave comments about this hotel.
Location Rooms where dirtu
The hotel staff was appallingly unfriendly/unhelpful. I would not wish my experience at this hotel on anyone.
Complimentary breakfast and indoor pool
Location Unclean,blood stain on comforter, old candy on floor, and unfriendly staff
The best thing about the hotel is its location. rooms are just average. breakfast is below average. value is not there for the price paid.
Good location. I do not think it is a 2.5 star hotel. Seem old and dated to me. Breakfast was only average---I expected more. Think it should be a 2 star and cheaper price.
Location not much else. Bed was very hard and uncomfortable.
Staff Price and location
Clean, easy access, pleasant staff. I don't like Quality Inn's policy of assigning rooms. You could make reservations months in advance and request ground floor ,but they don't assign rooms until the day of your stay and it is just chance if you get your request.