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The staff was awesome.Room was very clean and bed was comfy , walls needed more insulation. Our room was quiet though. Good location for downtown shopping
close to hockey rink staff very helpful enjoy the complementary breakfast. room was very clean great telephone service parking limited.
I was in bed and at 1 am kids were running up and down the hallway there was 2 women fighting in the hallway not impressed at all
The staff was very friendly and helpful. the room looked much nicer and cleaner than I had expected. definitely felt as if I had gotten more out of my money. I will 100% be booking at La Quinta again.
Price, availability and quality of the location Lack of wall outlets
we enjoyed having one of the newly renovated rooms- it was beautiful and very comfortable we would have liked to have known ahead of time that the hotel was under extensive renovations. Also would have liked if the pool was open later for adults
We were only stopping for a place to sleep it was a good hotel large enough rooms with an excellent continental bradkfast Needs to start renovating, a little old but clean
Nice and clean, modern Closer to highway
It was moderately convenient; it was fairly reasonable. Under construction, with no prior warning or price discount: noise, dust, closed areas. The bathtub had a thick layer of white powder on it. Some programmes had been stopped (e.g., kids were supposed to get 'free frozen treats,' but they had apparently stopped doing that months earlier without changing their literature).
we were just at the hotel to sleep during our daughter's move to Oshawa to attend Durham College. Conveniently close to restaurants. Room was clean and quiet.
Although the lobby was under renovation and this seemed to make the front desk difficult to work at, the staff were very pleasant and helpful. The hallway (we were in room 111) smelled like smoke which is enough to turn me off another visit when we go there for hockey. Also, with a couple of hockey teams checking in after their evening games, there was only one person working at the front desk. I asked for some conditioner because my bathroom had none. The person at the desk asked me to wait, she checked in 3 families, then she just reached behind her and grabbed some for me!?
Yes, I had asked for a handicapped room for my mother who uses a walker, we were put in 334 at the far end of the hall. I would consider booking there again next year if there is either a handicapped room or if we could book rooms 134 and 132.
location was good to arenas shopping restraunts breakfast was so busy no place to sit
Clean hotel, friendly staff, big rooms and a good breakfast.
The location, the facilities and the comfort.
Reasonable price. As cheap and cheerful place for the night. A lot of stairs, even just to get to the front lobby, so not very conveniently laid out. No real complaints otherwise. Older but clean.
Breakfast had real bacon! Nice but simple selection of foods and fruits were fresh. Front desk upgraded me to a king room because I wanted something quiet. The hotel sits right on the highway with lots of noise. The upgrade made a big difference. Bathroom was very clean - no mold. I hate being negative on a review but this one made me want to write up some of the issues. Old and worn out. The hallways are a maze. Hard to find your way around and I kept getting lost. When I entered the room all I could smell was a man's hair tonic. Took a while to get used to it. Comforter needed to be replaced - filling was clumped in the center of the squares. The tub was interesting as the bottom of it was sloped into a v--shape which I felt was not safe.
Great location right off the 401. Currently under renovations, it needs it! Carpets are dirty/stained, areas of mold/mildew around the tub.
It is very convenient to where our grandkids live. I know it is being renovated...the room we had was definitely tired and in need of a spruce-up.
The location, staff, parking were good. Stain on the bed sheets, bathroom and used napkins in the bin. We didn't say anything and slept on the 2nd bed.
included breakfast - great muffins, staff were terrific, loved having a fridge and microwave going through huge renovations - not happy that the outside pool was out of commission ( inside pool was available) View from room was awful - patched up broken window on what might have been an outdoor terrace. Can't recommend this 3 star hotel at time
This guest did not leave comments about this hotel.
The location was convenient and quiet away from the highway. There was no curfew and originally was put on a floor where a hockey party was happening. When asked to move I was given a room not cleaned. Staff behaved annoyed with my request to find me a clean room on a quiet floor.
Nothing Everything. This was suppose to be 3 star. I would not have given it 1 star.
This hotel totally under major renovations. Balcony, partly boarded up, construction debris covered the floor of balcony. Paint pealing off bathroom door. Carpet grungy, reduction of cost appreciated after my complaint. Oops see above. Staff were great!
The staff were wonderful, location was perfect. I stayed 1 night of 3,the hotel was under construction, dust/dirt was everywhere, my room was clean, I turned on the bathroom light at 2:30 a.m. to see cockroaches running in all directions. I left the next day & will not frequent this hotel again.
-indoor pool was open but cold -fitness room was good -bed was comfortable -air conditioning worked well but was loud -restaurant had a fajita bar for dinner, but that was all that was served, not good for those people who don't like fajitas -outdoor pool was not open -hot tub was not working -the room was exactly the same state it was in one year ago and they are still renovating (still unfinished) -sink in bathroom leaked -toilet hardly flushed -shower didn't drain very well
Best night of sleep in a long time, very comfortable bed and pillows. Clean, Bright and New! Friendly staff
The rooms, hallways and facilities were clean and well maintained. The rooms were in good order, well stocked, and everything worked. The breakfast was fresh and the breakfast staff were helpful. There was nothing stocked in the small hotel shop but ice cream and water . There were no toiletries, snacks or other common items for hotels. The shop fridge was locked and I needed to wait through a long checkin line to get water. No vending machines for water and drinks on the individual floors.
It was our anniversary, great to get away, our parents booked it as a surprise gift. There was an error in the date booked. We were grateful for the efficient and friendly staff who corrected the error for us. Thank you again.
The continental breakfast was a nice touch for someone like me who rises early. Pleasant stay
Close to 401 Internet access was down. This was one reason we stayed there. very disappointing
Quiet surroundings in spite of road constructionat the front. Very comfortable.
The beds were comfortable and the hotel was quiet. The continental breakfast was very poor. The room's carpeting was stained and worn. The rooms had a worn feeling.
Convenience of location to the walking trail by the lake, short drive, and easy to get to the highway No elevators, very little insulation between rooms and breakfast food was a long way from an eating area.
Very safe. Very clean. Excellent bathroom. Express checkout anytime after 4am. Free coffee in room, and free wired internet. Some regular maintenance hadn't been done. ie the towel rack was loose. Also, the heater/cooling unit was quite loud for the 5 seconds we tried it, so we decided we didn't need it. PS, we were out before the 7am continental breakfast.
I honestly cannot say that there was anything I really liked. It was not a great experience. The one word to describe this hotel would be "shabby". Nothing is disgusting but everything is just "used" from the curled up carpet to the old television, it just felt old.
The rooms were clean, the beds were comfortable, lots of pillows. The air conditioning was working well. We could not open our sliding glass door very easily. The tracts are dirty or something. When we went to load our luggage into or out of the room, we had a lot of difficulty.
Your hotel staff was excellent upon arrival. We arrived at 1:30 and were attending a wedding at 3p.m. Upon check in they only had a smoking room ready but said they could have the staff clean your room a.s.a.p. and did they. Thanks for your excellent stay
Spacious accommodation. 5 min drive to nearest restaurant.
Suite has livingroom n nice size dining area with walk in thru french doors to bedroom with king size bed. A vanity area n ensuite access to bathroom. Very clean overall. A bar fridge and sink with mircowave oven.
loved the suite loved the price
The large size of the rooms, the friendly staff, the quietness even though it's close to a major road. And it was the cheapest hotel in the area. I was travelling from the UK and didn't know the area, so was pleasantly suprised with what I found. A little out of the way, but not a real problem. The decor, whilst clean, had an 80's feel, but again not a problem.
It was close to where I needed to be and it was good value. The television sets are older and the TV cabinet in the main living area had doors that opened so that you could ONLY see the TV if sitting directly in front of the set, this is NOT good.
I thought the staff were very friendly and helpful. The rooms were a great size, comfortable and absolute value for money. The cleaniness of the room was great and i would thoroughly recommend this as a great place to stay. After arriving i could see that the location was a bit out of the way if you were without a car (it looked more central on the website map) but the hotel staff were happy to call a cab and there is a shopping centre which is a 5 minute cab ride away so it doesn't deter you getting out and about. There is nothing to report.
the beds were very comfortable and the rooms were very nice nope... might be nice to have a turn down service or room service
Easy to access from the 401, great location and great room.
I enjoyed the suite lay-out. Staff very friendly and courteous. I am a repeat customer. Also appreciate the convenience for family stay (lay out as well as location). Need wireless high speed Internet. I cut my stay short this time, as I only had an iPad for work and communication. These devices rely fully on wireless access.
I was impressed by the layout of the suite. The french doors between the bedroom and living room area provided privacy and a nice touch. The bedroom and bathroom were spacious and I liked having a walk through from the bedroom to the bathroom not applicable
Size of room No hot water for 3 days. Warm but not hot
the layout of the room was very spacious my original room was noisy with AC units outside the window. The staff was nice, changed my room.
Love the spacious rooms with everything you need. Breakfast is very good and would satisfy any picky eater. Disappointed that they changed happy hour to only mon thru wed :(
The mattress was terrible. Way too soft.
This guest did not leave comments about this hotel.
Nice cozy room with really comfortable bed no
Room size, layout, and kitchenette Breakfast in lobby seemed a bit chaotic and congested. People were crowding others, and not queuing up consistently. Some signage or staff directing traffic would help.
The room was clean and nicely appointed. I loved having a full kitchen! We only stayed one night, but we will definitely visit again as we always need a fridge/freezer for our snacks and ice packs. You could hear other guests when in the hall and even in the parking lot outside. We were on the third floor and we could still hear a lot of ambient noise. It didn't disturb our sleep, but it may be something to think about.
The hotel was very clean, quiet, and the suite was very large. The hotel staff was very friendly, and the breakfast Buffet was amazing. The Buffet had a lot of selection, and was well run.
Due to lack of customer service nothing Given the opportunity I would like to submit the incident that happened to us during our stay.
I like the rooms as they have kitchenette and the bedroom is separate Yes again these hockey teams they do not consider that they are other paying guests and scream yell and party until 2am and then are back at it by 7am...it is rude it is ignorant and selfish. I have trained my kids from young to be mindful of others
It was clean and cozy. It's a little old ...couldn't find the front door right away. I didnt like the smokers right there at the front door ...kinda creepy. Some were not residence and yet were talking to me telling me where I should park my car.
Most of the staff were pleasant. Location was great.....restaurants across parking lot.....Go Train...5 minutes by car. Beds were rock hard and lumpy!!!
Price was OK...got what we paid for !!! Booking that had been completed over the Internet was not correct when we arrived. Had booked 2 rooms...only one was reserved !!! luckily there were still some available..not sure what went wrong there....I Know that the reservation was for 2 rooms...as I had printed it out !!!
It was the cheapest motel in the area. The bed was hard and the plunger in the bathroom sink didn't work. There was no blowdryer or small shampoo.
This hotel was conveniently located. Within a short distance to restaurants and shopping. It could use an upgrade in the bathroom.
It was simple It smelled musty and moldy..the other people staying were very dodgy..almost questionable..I did not feel safe when I was approached several times by a woman in PJ's and bare feet in the winter..with no teeth..asking where she should eat..for cheap