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It was in a quiet park in a very small village perfect to take a little rest. There was no posiibility to eat something in the hotel in the evening.
The lovely smile and warn welcome of the only member of the staff I met in the hotel. Breakfast is very poor. Room was very cold. TV had only a few channels poorly working.
Being hosted in a real hystorical place No hairdrier, no shower gel nor shampoing
The human atmosphere. No feeling of being in an impersonal place.
It is original in its environment en not very far from Strasburg.
Excellent location, free parking, comfortable and clean rooms, very good health / pool facilities. Beds were somewhat uncomfortable.
Good value for money
A modern, comfortable room with best facilities
Restaurant service could have been better. Meat was not cooked enough, wine served after first course had arrived,... Little things, but they make a difference
Swimming pool and fitness facilities are excellent. Triple room was nice, clean and comfortable. Good location on Alsace wine road. Good Price to Quality ratio. The breakfast price is too high (Euro 10 per person -> Euro 30 in our case of a couple with a kid). After the first day, we had the breakfast in a cafe in Mulsheim center (10-12 Euro for 3 persons).
Very good breakfast and dinner - Easy parking - Strasbourg proximity - Pool adapted to young child - Clean room - Design room - Charming staff Very very noisy room - Paid wifi - Unconfortable bed - Did I say the room was noisy ?
The hotel was very well provided and extremely comfortable. It was easy to locate, had plenty of parking and was within walking distance of the center of town.
Very good restaurant. Quietness.
No Tea and coffee facilities in the rooms. Hotel restaurant very expensive.
Quiet and clean room. Good comfort. Staff refused to serve any drinks at 2 evenings: First because it was the last day of the month (?) and on the second evening because it was the 1st of May (?).
Clean modern room internet access secure parking good breakfast easy to book Poor bathroom no proper shower
It was excellent value for money. It was spotlessly clean and comfortable. I thought the location was very good for somebody travelling onwards into Switzerland. Excellent private parking facilities. Breakfast was very good. The staff were poor. Unfriendly and unhelpful. Not on hand a lot of the time to help. They always seemed to be in a back room or sitting having coffee together. Nobody on hand to supervise breakfast or answer any questions about it.
Welcoming staff. Good breakfast. Quiet place. I wanted to do shopping in Strsbg and did not realise that Molsheim is so far without a car. Arriving late with friends who were at the Diana, we could not find a restaurant open in Molsheim. I would recommend this hotel to someone who has a transportation.
Everything: the location, the hotel staff, cleanliness, good communication with Starasbourg... I was very satisfied. No.
Great reception, great breakfast selection. E,f,d spoken. 3-Bed option perfect for weekend stay. Close (walking distance)to train station, shopping. Better than some 3 star accomodation in alsace region. No shower curtain. Awkward furniture with clothes rail/luggage rack behind toilet door.
Parking facilities No restaurant facilities in the evening.Rather difficult to find
very nice presentation, helpful staff
Excellent and very convenient parking and location.
Indoor pool is so beautiful and comfortable! Of course the buiding itself is very nice, but the surrounding garden is also nice. The restaurant was a little bit too busy for timely service.
The building itself is wonderful but the staff made it a very wonderful stay!
Luxury accommodations, but affordable. Good staff.
beautiful building and surroundings with superb service, food and staff nothing whatsoever...except we did not stay long enough
well appointed rooms, excellent meals the spa facility is marginal at best. Improperly trained staff and poorly ventilated, with limited spa menu. Americans are used to much more in a proper "spa".
The staff were very welcoming and attentive. The room maintenance was very good with an evening turndown service etc Yes - beware we were seriously over charged in both the restaurant and in the bar. When we asked them to explain the bill it had no relation to the prices listed and they could not explain why it had happened - very mysterious - keep an eye on all costs you sign off.
Surroundings were beautiful, although it was a shame that the weather was not so good to enable us to enjoy them more. Children's menu availability.
Very nice accomodation. All the hotel staffs were not really as friendly as the reception.
very comfortable, access by public transport - bus no 2 from the Gare Centrale - should be indicated
Very attentive and catered well to babies and families Breakfast was a bit pricey and the only option at the hotel.
Comfortable and clean hotel, nice room. It's located in a quiet nice small town, not too far from Strasbourg, easy to reach by car. Improve the breakfast.
quite rooms were smelly
If you have been in an oek Hotel in Hungary or Austria, this is exactly the same type. It is clean, but it has the minimum comfort. Still, there is free wireless internet available, which is a plus. Poor breakfast.
location was secure and fairly central, place seemed like it was maintained ok. Hotel was not dirty per se, but def won't be winning any awards. Beds/bathrooms were fine, everything else, a little shady.
Quiet hotel. Good breakfast Missing of a restaurant of the hotel - and this thing is not explained at booking
Good value-for-money. Clean and easy to find in a small, cosy town outside Strasbourg. To go to Strasbourg you'll need a car. Breakfast was simple. Could be more varied in choices.
conveniently located near airport, good staff no phones in the rooms
Warmhearted welcome. Helpful staff at the reception desk. good Wifi connection in the room.
Nice hotel, good place, nice staff the breakfast could be a little bit richer
Easy accessible, quiet, everything was in good shape and working. Missing tv-channel for dutch speaking people (BVN).
The price I paid worth the service I received, clean and comfortable room, good food for breakfast etc. The housekeeper came too early. When I return to my room after breakfast I saw there were all room doors wide open while the housekeeper cleaned up one room! That's shocked me very much.
Hotel is next to a duck pond and very close to a church. No aircon so had window open. Ducks noisy all night, Church bell seemed to strike all the quarter hours and after a very uncomfortable night found ouselves covered in mosquito bites.
The outside of the building looked great! The hotel advertized air conditioned rooms, which was important with 35+c weather. The a/c was more of a repaired water cooler which was turned off at 22h. When we opened the windows, we were overwhelmed with the bugs and mosquitos so we had to close the windows. Which made it impossible to sleep in such a heated suana. argh!
Comfortable room. Good set up for family with separate sleeping areas. No restaurant in hotel but linked to a good one 5 minutes walk away. Nice pool and sauna. Pool was unheated.
We stayed in one of the Disabled adapted rooms and the facilities were first class. The reception staff could not have been more helpful furnishing me with details in relation to booking in and out. I very much intend to stay there again in the future
very basic and very difficult to locate even though it looks close to the motorway!! very expensive for a basic breakfast
Friendly front desk staff. Room is clean and spacious. Hotel is for families with small children. Children are given free stuff toys upon registration. Hotel is 14 km from Strasbourg or at least 15 minutes drive to the city. Finding the hotel is confusing as there is another street of the same name in Strasbourg. Breakfast is good but with cold coffee and at Euro 13.
staff were pleasant Wrong room was allocated and it was noisy
The staff are friendly and very accomodating, and the food is above average. 1)Public transportation shoud be mapped and posted. 2) The rooms are small for two, a person using a wheelchair and another person, no space for another bed! 3)There should be a smooth ramp from parking lot to the front door sidewalk and entrance.
The hotel staff were efficient and friendly. They also spoke good English. Parking was definitely a big bonus as parking in Strasbourg is difficult and expensive. The address mentioned in the hotel information was confusing as there are two Rue de Ile in Strasbourg. The gps in my car got confused and we had to phone the staff to ask where exactly the hotel is. They said to use the zip code of the hotel as reference instead. They were quite helpful, actually.
Being near Strasbourg. The public transportation made it easy to get into the city center. It was located a bit far from the city center.
free internet, free parking and quite good room poor poor breakfast
food, rooms, facilities
The breakfast it was an amazing selection on offer and it was all good!!
I liked the extremely helpful attitude of the staff,
Lovely comfortable room. Very good value.
Possibility to make a cup of coffee/tea in the room. Hairdryer in bathroom. Two restaurants just next to the hotel. Bus stop in front of the hotel. Parking space available. A bit far from the centre, from 9 pm onwards buses do not circulate very often.
The accomodation was clean and airey with all services working and functioning correctly. Na
Staff was friendly. We had very silent night. Rooms nicely decorated. Hotel is in very suitable location. We have decided every time to stay here.
Convenience to airport, hassle free reservation when arriving, excellent continental breakfast, nice view and quiet for sleeping Were not too many shops open in the immediate area, but probably that was due to being late Saturday afternoon.
We enjoyed the "traditional" room which was clean, comfortable and very elegant. The air-conditioning was a plus also. We extremely enjoyed dining at the restaurant for dinner. We have returned several times and have always enjoyed our stay.
The restaurant is closed 2 days a week (Tuesday+Wednesday). I was killed by the parking's price: 14€ ! The room is very small, the hotel is on a traffic road and you hear it well !
tasteful pleasant design, very friendly staff, helped us to find a restaurant for dinner as they were closed during our visit for dinners (breakfast was very nice), great closed garage internet access did not work; had no time to use wellness center (no opinion), restaurant was closed for dinner on the day of our visit - disappointment because it is probably very good ...! (closed for 2 days: not very convenient to the traveller!)
large room, good shower, good breakfast hotel restaurant closed for holidays and basically all other reaturants in the village closed too. had to buy bread and cheese from a supermarket in the end.
English speaking staff in French hotel
Very convenient for getting into Strasbourg. Good parking facilities. Easy access to motorway for onward journey. Advertised menu not available only a la carte. No breakfast tea!!
Central location, parking, restaurant. Poor breakfast choice, food smelling in corridors. Room on street side noisy (bus stop nearby).
The hotel was comfortable and suited our needs. Didn't eat there so could not comment on restaurant. About 20 mins outside Strasbourg, but easily accessible via bus and tram. Hotel receptionist very informative and helpful. would recommend it for price and convenience.
friendly and helpful staff, good location (great base for discovering Alsace), very quiet region, great restaurant... Everything is great!
Nice staff, easy access, the room was clean except a bit of problem in the bathroom.
Nothing The breakfast was far too expensive. There was no hot water one night. There was no tea or coffee service available, compared to the hotel in Switzerland I will never stay or recommend this particular hotel again.
Hotel staff very well prepared for guest attention. Friendly environment. Convenient shopping Mall in front of the hotel . Unfortunatelly the restaurant does not provide us a menu in English or German ( only French ) , but, one person was prompt assigned to do a rough translation. In my point of view , will be more convenient to have this menu translated to different language. Expensive self service breakfast ( 9 Euro per person ) based on offered variety mainly lack of fruits .
Good hotel in a convenient location, private parking, very friendly staff, good breakfast. No complaints at all.
really helpful staff good value breakfast well-lit accessible parking near motorway
Staff was friendly and accommodating. They made every effort to communicate clearly despite not speaking very much English. My son thought it was cool to sleep in a bunk bed and compared it to our ferry cabin on the ferries we took on the Alaskan Marine Highway. The beds were not very comfortable and the bathroom was super small. Water temps were very sensitive so it was tricky to find a balance so as to not freeze or scald yourself :).
very small bathroom, not clean, not enough towels
It was insanely cheap. The linens and towels were clean. It is right off the highway (near other hotels/motels). We arrived at night and it had a shifty vibe. I can't describe it any other way.
pretty dirty and neglected unleaned rooms broken items
Friendly staff, reasonable prices, nice breakfast Far from the city, some bedlinen missing. On the whole the double bed would also be better equipped with two blankets because more often than families I believe that tourist groups are staying at these hotels.
Good service: react adequate and quick when something was not as expected. On the travel back ( used the hotel stay for two day travel to and from vacation adress) The room had no fresh smell. But everything was clean and the bedlinnen was fresh
Buffet breakfast It needs refurbishment, toilet seat was broken, shower drain blocked and smelly.Also noisy by railway and industrial site.l
You get what you pay for - a tiny cramped room with bunkbeds and a tiny bathroom in which the shower overflowed. We were by one of the landing doors which slammed all night - we literally got about an hours sleep.
No facilities at all on Sunday, when we arrived. We had to search for a MacDonalds for lunch. Restaurant menu was poor and their idea of vegetarian food was non-existent. I was in the company of three vegetarians and they served "vegetarian" pumpkin soup - with ham in it - and a salmon dish was described as "vegetarian"!
Proximity to the venue of the conference I was attending, and the style/deco of the hotel. Though the room was fine overall, there were many little things I didn't like, principally that: (1) The pillows were uncomfortable; (2) The TV didn't work and though I reported it and was told it would be fixed, it wasn't; (3) There was no milk or cream with the kettle so I had to have my tea black; (4) When I showered, water spilled onto the floor due to an inadequate screen; and (5) There was a clear glass window high in the bathroom wall, which undermined the privacy in there (the glass should be frosted).
Rooms and breakfeast was good.
The room Resteraunt was closed, foof in the bar waiting time up to 2 hrs. Swimmingpool was closed.in room it stated breakfast starts 6 am reszeraunt opened 6:30am (I had to leave early there for missing breakfast)
Good locations for travellers, good breakfast and clean rooms, free parking and free wi-fi internet personell too young and it seems with no much experience
Good wine and good dinner. Comfortable night sleep. On-time, courteous shuttle to the airport. No
.Stayed in new section of hotel very good. breakfast good range The cost of the food in the evening very expensive and very little dinned out 2 nights
Free and good internet speed, restaurant stuff polite, english widely spoken Room floor dirty! Room not ready upon arrival, restaurant menu V. poor
For me, the location was perfect, but it is really not near the airport (20 minutes by taxi).
The hotel was convenient in the centre of the village cobwebs in the corners of the room
The very helpful staff. The proximity to two bell towers - no need for an alarm clock.
Good position in very pretty village Rooms comfortable and clean but fairly basic - but good value
Excellent Food & location Service in the bar and restaurant was poor
The breakfst was nice, the decoration in the reception, swiming pool. I think it should be a two stars, definitely not a 3 stars. there is a soap distributor in the bath (water was mixed to the soap as well for it to last longer!!) and no shampoo. the walls are thin and you can hear people talk or snore next door. The smell of the rooms- if you are non smker make sure you ask for a non smoking room as the smell of cold smoke was very strong in certain rom.
Pleasant service and a good location They charged a different rate from that advertised on the website
a lot of Teddy bears
The surroundings When we arrived at 10pm, the hotel was completely dark. No-one answered the bell, so we decided to look for another place. When we asked for a room at a hotel neaby, we were being told that the main hotel entrance for "L'Ours" is around the corner from the official address. There had been no sign at the front door to try around the corner. In fact, the whole place looked completely un-welcoming.
The hotel staff were very friendly and spoke English. Also the hotel had parking available for our car which was very handy. The breakfast was very good. Our rooms were also very comfortable.
The restaurant was excellent. The service was very good. The room was recently refurbished and the bathroom was luxurious. The location was great and the hotel had an interesting theme which set it apart. The room had no aircon and it was a bit warm
Location was great, just off the motorway. Great facilities. Good to have an express breakfast. Very good sized room.
Easy to get to from the autoroute, good choice of menu, helpful and friendly staff.
Nice atmosphere Poor service
Good price-quality ratio, friendly personnel, quiet, closeby to Straatsburg, easy to reach with Elsau P+R
accessibility to Strasbourg
Quiet and clean, two sets of two towels [2 per person] would have been nice .E.g one to wrap around the body another to wrap around the head More than one portion of tea/coffee/milk would have been good
Easy reach of the autostrada
Location is good. Good stop off point close to highways. Cheap motel style rather than a hotel. Poor cleanliness overall (although to be fair - the bed linen was fresh and clean). Fairly thick layer of dust in places created a poor overall impression.
pleasant reception and service , well dined , etc.. No
hotel staff, close to town centre
cheap rooms, small but very clean, dogs welcome, friendly staff and free parking