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Comfortable Beds and The pool, Gym, and bar area. Ironwood -restaurant on-site- food was awful. We both had fish and it was not good. Also, very expensive for bad food.
We had an awesome corner room with a balcony that normally costs $500.00 a night. We paid only $150.00! A Hotel employee knocked on the door @ 10AM asking what time we planned to leave.Checkout time was noon.
There was plenty to do all day. The variety of venues meant we never had to leave the grounds. The $25.00 per day facility fee in addition to the room rate reminded me of the way airlines try to hide how much you're paying for your ticket. Just raise the room rate $25.00. Also, make sure guests know the tip is already included. We were not made aware of this until our second day there.
I got a fantastic rate and enjoyed a clean beautiful room for my husband and son. Breakfast was delicious and there was always fresh fruit available in the gym and lobby. Computer and printer was fast and free and the hot tub was huge! My only complaints were that you should have been able to hook up hdmi to the back of the tv and that the beds were small.
restaurant staff in the morning..... dirty windows on the 6th floor - couldn't see the view or take picture
The staff was very accommodating, and the room was well equipped with comfortable beds and soft pillows. The grounds were well manicured with a very nice pool area. The buffet breakfast was excellent with a huge variety of choices including a chef to make omlelets to order. I would definitely come back again. My only complaint was that while the carpet in my room was spotless and looked clean, my grandson's knees turned brown after crawling on the floor for just a few minutes.
complimentary breakfast could be with more choice
Close to family and dining
Room was very nice. Hotel staff was the best. Reasonable location for the area. Not really a resort kind of place but if you are visiting family in the area it's ideal. Room was very clean and nothing particularly worn that I saw. Right off the highway but we didn't hear any road noise. TV a bit dated. 2 beds + a sitting chair was kind of tight.
Beautiful room, great area
Nice and clean, but the bathtub and sink would not drain
We checked in on Friday for a 3 night stay for a visit with nearby family. Even though we were on the 7 th floor, the noise from a very busy night club on the ground floor of the building kept us up until 3 am every evening. The night club had valet parking set up near the entrance to the hotel which blocked parking for the guests and left no spaces to park. We will book in another hotel the next time we visit.
no free wireless internet access in hotel rooms! I had less expensive hotels that had free access! and two internet computers in the business center were definitely not enough!
This was the worst Marriott propert for the money that I've ever stayed. This was absolutely the worst Value for the Miney
Free wireless internet available in guest rooms; coffee filter machine, with coffee available in guest room, free breakfast. Front door locked after midnight, room key did not work; had to return to front desk to have key card reprogrammed.
Efficient and clean
The personnel -- especially Courtney were exceptional at customer service and attentiveness. Courtney stood out because she remembered me by name and the reason for my stay, and went out of her way to make the stay pleasant. Plus, a really nice touch to have a varied choice for breakfast and late afternoon snacks and cookies. Just make things more pleasant. Not that I didn't like, but adding hot chocolate along with the coffee and teas and juices would be a nice "touch."
We were upgraded to a suite that was amazing. We had two toilets, a huge walk in shower and a separate tub. Thanks Hampton! Nothing
There is a sign prominently displayed at the front desk which states that if you're not satisfied with your stay, you don't pay. Well, I complained about the horrible mattress and other less than adequate features of our room. I received no discount or free stay. Nothing.
We especially liked the cleanness of the room and the whole property. Some of the staff - for example the breakfast-lady - were lovely and wonderful, others at the reception did not smile at all or even made us feel bad with the two little kids we have.
Ease to book
Breakfast Bathroom was filthy. Still waiting for the manager to contact me about the bathroom being nasty. this happen 8 days ago.
The space was nice, as an all suites property, the room was a decent size for more than an overnight stay, Numerous maintenance issues were obvious and inconvenient. AC ran continuously without changing the temperature, and intake vent condensed water and dripped constantly into the living space in front of the changing area and bathroom. Several electrical outlets did not function making plugging any accessories in a real chore.
Staff was great. Pool area. Location. No Transportation to the mall or nearby shops
Overall the stay was relaxing staff very friendly and helpful I had a late checkout due to late flight departure. Beds very comfortable. Nice view lakeside room. Had a late airline departure notified front desk went for lunch returned room key didn't work staff cleared it up TV remote didn't work properly probably just needed batteries...
Brand new everything. I love the area. This Hotel smells fresh, everything neat and clean, They did a great job on this place.
Everything Liked it all
Fabulous location for all our needs.
The staff was helpful, breakfast was good, room was comfortable, our stay was rather short but we feel absolutely satisfied with what we got for our money. There was initially a problem with overcharging against the booking.com prices, but that was resolved before we came, and later some 2 amounts were pre-authorized on my card account within the first couple hours of our stay at the hotel without explanation.
Nice location, cookies, nice staff Ants all over room and laying on my side of the bed was difficult since it's concave in the middle of the bed
the suites were very nice and the pool area was well maintained. There was always a pool atendant about bringing u fresh towels.
The private balcony. The bed was comfortable. I felt like it could've been cleaner.
Rooms were clean and great hospitality I didn't like my truck getting broke into. We had to find a differnt hotel to stay at. I wont ever stay at this location agian.
The mattress was awesome. I will look for tempupedic mattresses in the future! The lobby was pretty except the staff was using 2x4 wood risers for their keyboards painted black. They were worn so paint was missing in places. It was a huge contrast to the lobby. Made me wonder "what else is behind the scenes"? The shower ceiling was so low that none of the steam escaped. Had to shower with the shower door open! Sink was also low -mid thigh. Poorly done remodel. Very musty smell in room. Boring decor in room.
Very nice big room, well furbished and modern. Awful location, close to the highway and a major crossroad. Level of noise in the room was quite high even well isolated.
They did not have a room for our family when we checked in at 9pm. Finally found a room but not the suite I paid for. Room had 1 king bed for my family of four (4)! A/C didn't work. Had to call maintenance (now 11pm and we're exhausted). Ants on the carpet when we woke up next morning. Checked out next morning eventhough I prepaid for 4 nights stay. The hotel is run-down and nothing at all like the photos on web. I will never stay at a doubletree hotel.
The bedding was dirty and the front desk charged me two extra nights in error
Nice, special place. Great location, good staff, private. I even used their computer online to do my business. Had to run the sink water for 5 minutes to get any hot water. Rather small rooms.
The hotel is convenient and is relatively cheap for the Palm Beach area of Florida and the breakfast facilities were good The room had an ant infestation and when drawn to the attention of the Hotel Reception, the suggestion was that they would let the indigenous lizards into the room to clear the ants. The Air Conditioning was also very noisy
It was inexpensive and close to downtown west palm. Outdoors was really nice, but inside was alittle disappointing.
Close to airport. Bed was very comfortable. Not as pictured on web--we were put in another part of the hotel away from the main building. No hair dryer.
Lovely historic building, very pretty. Friendly & Helpful hotel staff The air conditioning makes too much noise! When you switch it off, u will be steamed in our room. Bad Wifi connection in our room, at the corner of the complex!
Close to the railroad tracks. Poor breakfast
I liked the central location. It was close to City Place, the Convention Center and not far at all from the beach and Palm Beach across the Intracoastal. Being located in a beautiful historic neighborhood was a major plus for walking. I liked the cute bar and outdoor terrace area - it was so quaint for the continental breakfast. Very clean and well maintained. The lush landscaping did a lot to mitigate the fact that you are located near a major thoroughfare/intersection. Too bad it is so close to the railroad tracks.
Nice rooms, the place is a "well-kept secret" in palm beach. Nice pool, everything is very realxed. There is no fridge in the room.
The beach No free internet, lack of pressure in the shower, the restaurant selections, and limited menu selections.
The staff was exceptional accommodating my needs and everyone that I had contact with was exceptional friendly and helpful.
Location Paid for bed and breakfast but did not receive breakfast included.
Breakfast is super bacon etc. Swimming pool is having aircon giving a nice temperature in the summer period, location directly on the beach, a bit more expensive but good quality, good self parking Only few resturants in area, need to pay for internet but better quality than on other hotels, hotel did charge almost 4000 USD on my credit card at arrival and returned them at departure 3 days later - this is not the normal way hotel normally only reserve don't collect will write to hotel about this!
Bar and restaurant staff was very friendly all around. Pool area was nice. Food was good. Beach staff were fantastically friendly and helpful. We loved being beach front! The internet connection (which we paid for) never really seemed to work for any of our group. The DJ by the pool was terrible. Music was certainly welcome, but he just did a terrible job reading his audience/crowd.
They had a "special floor" for cut rate rooms. It was a view of the roof with loud ugly air conditioners! Gave us the worst rooms with no balcony.
was charged 5 dollars for an expired snack that was in the stocked bar, you can get free internet access at Mc Donalds but not at a Hilton. No continental breakfast , Holiday Inn charges 50.00 less and has an excellent breakfast. The parking situation is aggravating. The gate does not work predictably, at guest has to pay to park ? I understand if you were not an actual over night guest, but that was ridiculous. So many people have problems with the exit gate, there would be 4 or 5 cars waiting to get out behind that one confused guest. The little things were so over priced it made you question everything about the Hilton's ethics because it was obvious you were being exploited. The positive, great coffee, excellent house keeping staff, friendly staff in general and nothing competes with the Atlantic Ocean for it's beauty. Very nice gift shop. Quiet at night, no rowdy guests. Very good security, I felt safe.
I loved everything about the hotel from the room to the staff to the complimentary food, drinks, etc The elevators were extremely slow and breakfast should atleast be extrnded to 11am
The service was awesome. Breakfast was excellent. The room was clean and the staff was friendly. Victor (one of the chefs) makes a mean omelet! We would definitely stay there again.
Breakfast / bed Mold in bathroom caulking room 504 / shower design poor and not fitted correctly with water spraying everywhere / trash on roof looking north
I stayed at this hotel for the Sunfest festival held on the waterfront in downtown West Palm Beach. I loved that hotel offered free shuttle service to/from the festival at any time between 10 am and 12:20 pm. This meant we could come & go as we pleased without having to wait more than 10-15 for a shuttle. We also utilized the free shuttle service to Cityplace for a nice dinner out as well. The staff at the hotel were extremely friendly & pleasant (front desk clerks, breakfast servers, shuttle drivers, and bartenders). Also, we liked the free happy hour from 5-7 each night and the amazing free breakfast. The breakfast wasn't your standard cereal, yogurt, toast breakfast either, but made-to-order omelets, pancakes, bacon, fresh fruit, etc. So to summarize, we got free shuttle service, free breakfast, and free drinks at happy hour, all while dealing with an enjoyable staff and a beautiful room. We'll be coming back next year for sure!
Very clean rooms, very friendly staff, free happy hour and great breakfast. Convenient to the airport with free shuttle. Very enjoyable stopover!
On top of many other noteworthy accommodations, the complimentary snack/drink reception and breakfast were superb! The location itself is not too ideal other than for transportation purposes, as it is right next to the airport and not far from the transit center.
The room was very clean and modern. The free breakfast buffet was great, just get there before 8:30am because that's when the crowd starts to come in. Didn't have time to check out the rest of the facilities since we were only there for one night for a volleyball tournament. I would stay at this hotel again if I was in the area.
Standard high quality four seasons service. nearly every employee asks how you are doing, is everything meeting your expectations, is there anything they can do to improve your stay, etc etc. One small mistake was made by a wait staff person (they forgot chicken on a salad) - it wasn't a big deal to us, but he acknowledged it, apologized profusely, had his manager come apologize, and they comped our meal which was very nice. very comfortable bed. - shower leaked onto the floor, sink faucet handle leaked water - aesthetic was rather drab at the hotel - didn't feel like 'palm beach' - no color, no pattern, no quirkiness or preppy style...faded olive umbrellas, exterior of building facing the beach looked run-down, pool was function-only (not much to look at) - location is good if you want beach-access but pretty far from the hedges and billionaires row that is quintessential PB - lots of kids in the pool. We were there in early January when school is out so this probably skewed the ratio but the first day we walked out to the pool it had lots of kids in it. We were hoping for something a bit more relaxing/serene as we were taking a vacation away from our own kids for a few days of R&R. - gym was in the basement...wish it had been with a nice view overall it could be great, but just needs a facelift in terms of design
From the moment you arrive till the moment you leave they make you feel like royalty without any stuffiness. They go above and beyond even bringing our dog treats and realizing that my wife was pregnant brought us a cupcake with blue and pink frosting along with a bottle of non-alcoholic cider to our room. Herna at the front desk was a delight. Nothing
The staff is awesome , very friendly and professional.
Oceanfront property, very nice spa that allows all guests to use its facilities regardless of whether not you book their services the restaurant quality and choices are very limited
The hotel property is right on the beach, and the beach staff is friendly and accommodating, periodically bringing guests complimentary smoothies and frozen grapes and oranges. The pool area is lovely and well-kept, as are the dining rooms. The rooms are comfortable and luxurious. The breakfast buffet, though expensive, is delicious, ample and very fresh. For a hotel of this caliber there was some unevenness in the staff. On certain days at the beach, the staff was available and responsive; on others they were entirely absent, and it was difficult to get anyone's attention. The outside dining areas, though lovely, were crowded, and every morning we had to wait 10-15 mins to be seated outdoors. When we first arrived, no doubt because we booked a "bargain" room through Kayak ($500/night as opposed to the $1,000 rack rate on the Four Seasons website), we were given a room with a direct view of the beach bar kitchen, together with smells and noises from the vent. We asked that the room be changed, and it was, though again we were given one of their less desirable rooms. I suppose most unfortunate was that when we asked, on our last day, for a late checkout - even offering to pay something for the privilege - we were told, icily, that the hotel could not accommodate us - not even for an hour - because of our "room category" (meaning, no doubt, the "cheapie" Kayak rate). The hotel was quite clearly not full, and as an experienced traveler, I know this would have been an easy accommodation for the hotel to make. Instead I left with a bit of a bad taste in my mouth.
Food options were too limited for children.
staff was great, food was superb, place is really nice cost
Very quite and relaxing place. Great ocean frond location with residential area(mid rise) residential surroundings. Attentive service in understated aesthetically pleasing surroundings. Beachfront bar/coffee shop a great place for lunch but very limited menu. Restaurant more than adequate but not outstanding. Hardly anything. You need a car to get around but you must use valet parking,at inflated rates,though the parking is on the sides of the hotel close and easily accessible.
The hotel was great. We booked it through KAYAK at a great rate for a room with a limited ocean view. When we arrived we were upgraded to a larger room with full oceanfront views at the same rate. The hotel is beautiful and the staff were friendly and attentive.
The hotel is located within a lovely shopping plaza that offers a variety of dining options after a day at the beach and/or visiting nearby relatives. The cleanliness throughout the building was superb and the employees helpful and friendly. If you are looking for a place with a lovely pool area to relax and enjoy the sun this is not the place. We are beach people so this did not matter to us.
This guest did not leave comments about this hotel.
very good breakfast very good coffee and late evening meal m/t and clean I would like to have more outside patio chair and tables the garden area is beautiful to sit at day or night
This guest did not leave comments about this hotel.
Very nice hotel with excellent staff.
room was musty and dingy smelling, when I got home, my close still smelled like the room. and very high humidity. had asked for a preferred view and got a lower level room that looked at the parking lot. asked to switch to an interior room that had a sliding door opening to the courtyard but they said they were all booked up except one other exterior room on the first floor which that room also smelled. pretty sure the hotel wasn't booked bc each night the parking lot was half empty. staff was not very helpful. the bistro in the main lobby took forever to order food through as well. located right behind a topless strip club/steakhouse and the gas stating is very sketch as well
I love the location of the room. I relieved a text prior to my arrival of what was important to me and o chose the quietness of the room. Well, it was perfect and very quiet. The size of the room was good. The bed was very uncomfortable.
The desk clerk that attended to us was Daniel. He responded in a professional, friendly and courteous manner. He was made for this position. He made the difference in our stay and I am honored to have met him.
The beds were really soft and comfortable. Cable did not work what so ever. I called and asked for assistance, but was just told to change the channel. There was some red stuff on the floor. The pictures online look way more luxurious than what it really looks like . It had no refrigerator , I don't even remember if it had a microwave. Oh and apparently the location is "the nice part of the hood ." the Toilet was soak and wet for some reason. I did checked in online and requested a balcony that over looks the pool and I received a room that faces the trees and the hotel parking lot. The lobby and restaurant looks very nice, but the rooms need to look as good as the appearance and atmosphere of the lobby .
There was almost no street noise. The hotel has an unfortunate location, located just across the freeway from a sketchy neighborhood. The room was musty, small, and had a poor layout (tv at side of bed).
Extremely courteous and helpful every time I needed help from the staff ( for example when getting my room key reprogrammed every so often). The room keys have an incredible tendency to lose the programming whenever in a close proximity of your phone or any other magnetic type item. This was pretty annoying but quickly resolved at the desk.
The location is sublime and affords both direct ocean access and pool. The staff was exceptionally helpful and attentive. I can't wait to go back.
A year ago my wife and I partied in our reception at the Tideline resort. The entire staff had catered to our needs and treated us with great care for our joyous event. So we returned to celebrate our anniversary privately and were surprised when we were treated so well without being the hotel bride & groom. the staff welcomed us with open arms and went above and beyond exemplary service to ensure a wonderful time! I highly recommend for those who have not experienced this unique 'boutique' ambiance to go out of the way to make sure that there's space in your busy calendar for a weekend retreat at the Tideline.
clean and comfortable with a stylish edge paying 30$ to valet my rental car
I have stayed a quite a few hotels and this one was top notch. The staff was very nice and welcoming. Everyone employee I encountered during my stay was extremely friendly. The front desk staff gave me a free room upgrade to ocean view, and the room was amazing! There's a small balcony with two chairs on the balcony. The beds are clean and comfortable, and the bathroom is sleek and modern. I brought my dog with me, and pets can stay free at this hotel which was also a nice perk. The dinner at the hotel was excellent, and there is a complimentary wine hour with appetizers in the lobby everyday. If I'm ever visiting palm beach again, this will definitely be the hotel I stay at. Same complaint as most others- The hallway lighting is quite dark. You almost have to squint to see the room numbers. The bathroom lighting was quite dark as well. Kind of romantic but hard to see.
Cheapest room available for that weekend. The manager and front desk were welcoming. Location is very conveniently close to the airport as well as shopping areas. My bathtub drain was slow. There was mild/mildew in the bathroom. The carpet was very dirty. The hotel needs a renovation in general.
Outlet mall was within walking distance along with many other food shops. Definitely would stay there again! Tv in our room didn't work but we honestly didn't want to watch it, just needed some background noise.
Nothing The cleanliness, the air condition was going in and out, the television channels was bad, the hall way smelled of urine..etc,etc
Was a very mediocre room for the price I paid. They made me sign a agreement not to smoke in the room or I will get charged, I agree (as I don't smoke). But I get to the room and there is a strong smoking smell. Front desk agrees this was a smoking floor before and they didnt clear out the smell. But it literally smelled like someone was smoking right next to me, so strong. I had to move rooms middle of the night as I couldnt stand the smell. The bathroom was in terrible condition too.
felt safe and comfortable, generally pool area was depressing staff said they'd book a morning airport ride for 9.30, they didn't staff presented me with a booking sheet containing a fake address unrelated to me bath had no plug in it, but the maintenance guy came and stuffed a wash cloth in it to use as a bath plug TV volume was too loud and was broken so it wouldn't lower desk staff were sort of surly-friendly rather than actually warm and friendly
The places around the Ramada Not a very comfortable stay
Love this hotel. Staff are friendly go out there way to accommodate you snd and rooms are always clean
It's in a very very very good location the place has potionial . Staff is nice, elevators are fast What I didn't like ? Where do I start !! The place needs a renovation !! Smells in the rooms and stains everywhere, rouches also. The sink, toilet and shower were clogged up, asked to fix and was still the same. I had to go buy Draino for the shower drain. Thought it wasn't going to work but it did. The Wifi is iffy as it goes in and out of signal. Housekeeping is loud as they like to slam the doors when cleaning. I asked to change all the bed linens , never did !! The gym is not a gym . Parking will get full and you are forced to park on the opposite end where nobody can see your car, at lease put cameras around the building . Some rooms don't have a microwave and refrigerator so be careful of that. If you looking for breakfest here, you ain't going to find it . It's a 2 star hotel not 3 star. You get what you pay for. It's on the edge of being a motel.
Front Desk was helpful and informative. Shower did not have warm water
Everything was on point the pool was clean the rooms and most of all the staff there the best The smell it was fresh the parking is very good checking in was easy and workers all was smiling and greet at all times the manager was the best she a real five star she's always on point with the guess and the workers over all it was a good stay
after 8hour the Bath water Still there
The ability to walk to everything. Great staff
Location Popcorn ceilings. Feels like it needs an update
The food was excellent, the room was spacious and the bed was comfortable. Because of the lobby remodeling it is not clear where to go to check in.
The staff was very friendly and rooms were very nice. Even tho check out was at 11 I still got to check out later and no extra cost and the maids didn't rush me at all. I didn't like that the parking lot gets really full and I had the park far away from the entrance
Stay Inn is a great hotel with an even better price. Abigail, the front desk attendant, kindly and promptly addressed each one of my many questions and concerns. The rooms were clean and the continental breakfast was good. No regrets! I would suggest adding a refrigerator into the rooms. Just an added benefit for guests.
Place is cockroach infected, no hot water, beds are uncomfortable, smell was disgusting.
The facilities are subpar. I entered our hotel room with my new wife looking to escape cold weather from our northeast state to find outdated comforter from the 90's, an unsanitary sink top with hair and fingernail clippings on top, along with a dirty toilet seat that had a peice of crusted feses on it. This was the kind of hotel you have high school parties at with your friends because it is cheap.
Location Tv did not work. Toilet would not flush.
It's friendly from a business standpoint. There is a creepy element as far as some clients go. Be careful/
It is the perfect get away hotel if you wanna be close to home but yet away, I
swimming in nice two outdoor pools ,relaxation at ocean beach
The room was comfortable and had a nice view. The menu at the restaurant is a little dated and, therefore, limited. Check in was oddly laborious, so was reaching the concierge on the phone. The toilet did not work and the plumber arrived at 11 pm to fix it but fix it he did.
The staff was excellent, courteous, helpful....they went above and beyond to make sure we were comfortable. Excellent restaurant. Perfect location. Would return in a hear beat!
Check out time is 11:00 and they push you to be out by then.
I have no serious complaints about the hotel. It was clean, staff was friendly, and the amenities were good. The free breakfast was pretty extensive. I found it a little expensive for not being a luxury hotel (but then again, West Palm tends to be pricey.) The pillows also looked really fluffy, but once I put my head on them, they flattened like pancakes! Woke up with a neck ache.
the breakfast and later checkout was great, the room was very nice and very comfortable. They even had free cookies at checkin and they were delicious. I liked the entire experience.
Complimentary breakfasts and choc chip cookies gratis in lobby in PMs. Comfortable king bed, easy access to pool, breakfast, laundry, exercise rm. Free parking., convenient. Shuttle to downtown Location a bit far from restaurants for nights, shopping etc. Cold water in pool. Food selection at next door restaurant and mediocre quality.
Staff was wonderful. Very helpful and courteous. Clean