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Looked nice outside. Sold out when arrived. Had to beg for a room. Room was a dump.
There was plenty to do all day. The variety of venues meant we never had to leave the grounds. The $25.00 per day facility fee in addition to the room rate reminded me of the way airlines try to hide how much you're paying for your ticket. Just raise the room rate $25.00. Also, make sure guests know the tip is already included. We were not made aware of this until our second day there.
Comfortable Beds and The pool, Gym, and bar area. Ironwood -restaurant on-site- food was awful. We both had fish and it was not good. Also, very expensive for bad food.
We had an awesome corner room with a balcony that normally costs $500.00 a night. We paid only $150.00! A Hotel employee knocked on the door @ 10AM asking what time we planned to leave.Checkout time was noon.
the property itself is great - nice pool, golf facilities etc - very friendly staff - very nice location and well kept If you go, check to make sure they haven't reserved the golf facilities for some private event. (Not talking Honda Classic here) They like to charge you a resort fee on top of the the room rate but you may not be able to use them, because some private even they scheduled - they close it to guests
tennis courts cafe was great for a quick healthy breakfast or snack mineral pools at the spa Ana at the front desk:) She gave 5 star service friendly staff Antonetta the concierge was outstanding Beds were comfy Not having an adults only pool area coffee was the worst I've ever had in a hotel
There is a sign prominently displayed at the front desk which states that if you're not satisfied with your stay, you don't pay. Well, I complained about the horrible mattress and other less than adequate features of our room. I received no discount or free stay. Nothing.
Free wireless internet available in guest rooms; coffee filter machine, with coffee available in guest room, free breakfast. Front door locked after midnight, room key did not work; had to return to front desk to have key card reprogrammed.
We especially liked the cleanness of the room and the whole property. Some of the staff - for example the breakfast-lady - were lovely and wonderful, others at the reception did not smile at all or even made us feel bad with the two little kids we have.
Ease to book
We were upgraded to a suite that was amazing. We had two toilets, a huge walk in shower and a separate tub. Thanks Hampton! Nothing
The personnel -- especially Courtney were exceptional at customer service and attentiveness. Courtney stood out because she remembered me by name and the reason for my stay, and went out of her way to make the stay pleasant. Plus, a really nice touch to have a varied choice for breakfast and late afternoon snacks and cookies. Just make things more pleasant. Not that I didn't like, but adding hot chocolate along with the coffee and teas and juices would be a nice "touch."
Efficient and clean
I got a fantastic rate and enjoyed a clean beautiful room for my husband and son. Breakfast was delicious and there was always fresh fruit available in the gym and lobby. Computer and printer was fast and free and the hot tub was huge! My only complaints were that you should have been able to hook up hdmi to the back of the tv and that the beds were small.
Close to family and dining
no free wireless internet access in hotel rooms! I had less expensive hotels that had free access! and two internet computers in the business center were definitely not enough!
Room was very nice. Hotel staff was the best. Reasonable location for the area. Not really a resort kind of place but if you are visiting family in the area it's ideal. Room was very clean and nothing particularly worn that I saw. Right off the highway but we didn't hear any road noise. TV a bit dated. 2 beds + a sitting chair was kind of tight.
Nice and clean, but the bathtub and sink would not drain
Room not as paid for, needed to change second night, staff very apologetic
This was the worst Marriott propert for the money that I've ever stayed. This was absolutely the worst Value for the Miney
The staff was very accommodating, and the room was well equipped with comfortable beds and soft pillows. The grounds were well manicured with a very nice pool area. The buffet breakfast was excellent with a huge variety of choices including a chef to make omlelets to order. I would definitely come back again. My only complaint was that while the carpet in my room was spotless and looked clean, my grandson's knees turned brown after crawling on the floor for just a few minutes.
complimentary breakfast could be with more choice
restaurant staff in the morning..... dirty windows on the 6th floor - couldn't see the view or take picture
Beautiful room, great area
We checked in on Friday for a 3 night stay for a visit with nearby family. Even though we were on the 7 th floor, the noise from a very busy night club on the ground floor of the building kept us up until 3 am every evening. The night club had valet parking set up near the entrance to the hotel which blocked parking for the guests and left no spaces to park. We will book in another hotel the next time we visit.
Breakfast Bathroom was filthy. Still waiting for the manager to contact me about the bathroom being nasty. this happen 8 days ago.
The space was nice, as an all suites property, the room was a decent size for more than an overnight stay, Numerous maintenance issues were obvious and inconvenient. AC ran continuously without changing the temperature, and intake vent condensed water and dripped constantly into the living space in front of the changing area and bathroom. Several electrical outlets did not function making plugging any accessories in a real chore.
Convenience to events I was attending. The ability to walk to The Gardens Mall and the Downtown area is perfect. Lovely property, My fourth stay here.
Overall the stay was relaxing staff very friendly and helpful I had a late checkout due to late flight departure. Beds very comfortable. Nice view lakeside room. Had a late airline departure notified front desk went for lunch returned room key didn't work staff cleared it up TV remote didn't work properly probably just needed batteries...
Staff was great. Pool area. Location. No Transportation to the mall or nearby shops
Everything Liked it all
Brand new everything. I love the area. This Hotel smells fresh, everything neat and clean, They did a great job on this place.
The staff was helpful, breakfast was good, room was comfortable, our stay was rather short but we feel absolutely satisfied with what we got for our money. There was initially a problem with overcharging against the booking.com prices, but that was resolved before we came, and later some 2 amounts were pre-authorized on my card account within the first couple hours of our stay at the hotel without explanation.
Rooms were clean and great hospitality I didn't like my truck getting broke into. We had to find a differnt hotel to stay at. I wont ever stay at this location agian.
The private balcony. The bed was comfortable. I felt like it could've been cleaner.
Very nice big room, well furbished and modern. Awful location, close to the highway and a major crossroad. Level of noise in the room was quite high even well isolated.
The bedding was dirty and the front desk charged me two extra nights in error
Fabulous location for all our needs.
the suites were very nice and the pool area was well maintained. There was always a pool atendant about bringing u fresh towels.
They did not have a room for our family when we checked in at 9pm. Finally found a room but not the suite I paid for. Room had 1 king bed for my family of four (4)! A/C didn't work. Had to call maintenance (now 11pm and we're exhausted). Ants on the carpet when we woke up next morning. Checked out next morning eventhough I prepaid for 4 nights stay. The hotel is run-down and nothing at all like the photos on web. I will never stay at a doubletree hotel.
Nice location, cookies, nice staff Ants all over room and laying on my side of the bed was difficult since it's concave in the middle of the bed
The mattress was awesome. I will look for tempupedic mattresses in the future! The lobby was pretty except the staff was using 2x4 wood risers for their keyboards painted black. They were worn so paint was missing in places. It was a huge contrast to the lobby. Made me wonder "what else is behind the scenes"? The shower ceiling was so low that none of the steam escaped. Had to shower with the shower door open! Sink was also low -mid thigh. Poorly done remodel. Very musty smell in room. Boring decor in room.
They had a "special floor" for cut rate rooms. It was a view of the roof with loud ugly air conditioners! Gave us the worst rooms with no balcony.
was charged 5 dollars for an expired snack that was in the stocked bar, you can get free internet access at Mc Donalds but not at a Hilton. No continental breakfast , Holiday Inn charges 50.00 less and has an excellent breakfast. The parking situation is aggravating. The gate does not work predictably, at guest has to pay to park ? I understand if you were not an actual over night guest, but that was ridiculous. So many people have problems with the exit gate, there would be 4 or 5 cars waiting to get out behind that one confused guest. The little things were so over priced it made you question everything about the Hilton's ethics because it was obvious you were being exploited. The positive, great coffee, excellent house keeping staff, friendly staff in general and nothing competes with the Atlantic Ocean for it's beauty. Very nice gift shop. Quiet at night, no rowdy guests. Very good security, I felt safe.
The staff was exceptional accommodating my needs and everyone that I had contact with was exceptional friendly and helpful.
Location Paid for bed and breakfast but did not receive breakfast included.
Breakfast is super bacon etc. Swimming pool is having aircon giving a nice temperature in the summer period, location directly on the beach, a bit more expensive but good quality, good self parking Only few resturants in area, need to pay for internet but better quality than on other hotels, hotel did charge almost 4000 USD on my credit card at arrival and returned them at departure 3 days later - this is not the normal way hotel normally only reserve don't collect will write to hotel about this!
Bar and restaurant staff was very friendly all around. Pool area was nice. Food was good. Beach staff were fantastically friendly and helpful. We loved being beach front! The internet connection (which we paid for) never really seemed to work for any of our group. The DJ by the pool was terrible. Music was certainly welcome, but he just did a terrible job reading his audience/crowd.
The beach No free internet, lack of pressure in the shower, the restaurant selections, and limited menu selections.
Clean. Boring decor - no frills. Ok for a nights stay - affordable.
I think the neighborhood El Cid is cute and Hotel Biba has a cool vibe to it. Nice landscaping, minimal design in the room. Very chic for the price. My shower drain clogged and caused the water not to drain for more than 12 hours. The mattress springs were jamming into my back. Our room was right next to the lounge area where breakfast was served and apparently there's no insulation in the walls. We could hear everything from the sqeeky door opening /closing and people talking all morning.
The room was clean. The bed was comfy. TV worked fine. The gentleman who checked us in moved his car so we could park in his spot. The gentleman who helped us check out was very friendly. Limited parking. When we checked into the room we were escorted to our room because "it was a bit creepy back there". We were in an outside room in an alley that had no light. When I asked if there was another room since I didn't feel safe I was told no. Once we got into the hotel room there was one towel. I went back to get more. The garden view was a palm tree that partially blocked the parking lot. One window did not lock and had no screen so I used a hanger to keep it closed. There were no dresser drawers to put things away in. I reported the outside light out again before we left, but I'm not sure it was actually done. No manager was ever on site to speak to.
It was inexpensive and close to downtown west palm. Outdoors was really nice, but inside was alittle disappointing.
Pretty clean and new. Staff was very friendly and continental breakfast with fresh pastries from local bakery was a nice touch. Grounds and breakfast area were nicely landscaped and furnished. The air conditioner dudnt get very cold and didn't do a great job dehumidifying the room. It was, however, very rainy during my stay. There was some noise during the early morning probably as a result of other guests shuffling around and heading to breakfast but this wasn't too bad. There was also another person's hair in the shower but otherwise the place appeared clean.
Lovely historic building, very pretty. Friendly & Helpful hotel staff The air conditioning makes too much noise! When you switch it off, u will be steamed in our room. Bad Wifi connection in our room, at the corner of the complex!
slept like a baby bed & Pillows out of this world.. breakfast in patio ,nice. felt a bit european atmosphere wise. pool needs work no lights at dusk /night.temp cold. lobby fantastic looking very euro.. but not a pleasant smell.in lobby during those 2 days..(yankee candles recomended) staff very attentive parking a breeze. however i noticed a lot of traffic coming from el cid motel/apts from behind biba frequenting premises..nite security might help.other wise very accomadating place.
The clean amazing rooms! Felt like I should have paid way more, such a good valuem wow blown away.
I liked the central location. It was close to City Place, the Convention Center and not far at all from the beach and Palm Beach across the Intracoastal. Being located in a beautiful historic neighborhood was a major plus for walking. I liked the cute bar and outdoor terrace area - it was so quaint for the continental breakfast. Very clean and well maintained. The lush landscaping did a lot to mitigate the fact that you are located near a major thoroughfare/intersection. Too bad it is so close to the railroad tracks.
Close to the railroad tracks. Poor breakfast
I like the pool, privacy and staff. Room were basic but comfortable the location is a bit busy but they have created privacy with greenery but it is close to main streets so noisy, the walls are also thin so TV can be heard there are also lots of people hanging around the property from local businesses, I think there are cameras everywhere but the hotel could be more secure
The hotel cancelled our FIVE rooms on New Years Eve due to a clerical mistake. I called numerous times to fix the matter and was never able to speak with a manager. I was told many times that the manager would call me. I have yet to hear from him/her. This establishment ruined our NYE, and we will not be returning. If you choose to stay here be sure that you have a backup reservation else where.
Hotel was clean, bed was comfortable. It was a brief stay but it suited our needs very well.
Social hour included wine, snacks, and pasta, salad, and fruit for a quick dinner!
Nicely appointed and decorated, good included breakfast. However, constant noise from nearby highway and thin walls between rooms & floors.
It had nice friendly staff, a good breakfast, clean rooms. Separate bedroom from the kitchenette. The only thing was the noisy vents by our main floor room. Wasn't sure what it was the first few nights, thought there was road construction going on at night.
2nd time I have stayed staff is friendly, buffet was very good. Amenities microwave, stove refrigerator etc. Very clean quiet. N/A
The two rooms, with a TV in each room. The laundry room. I liked the lemonade and the breakfasts. Really would have liked only one bed in the bedroom, for more room. The towels were old and scratchy. The Happy Hour wasn't at all nice. Weird snacks, like beef stew and chocolate pudding.
Being close to the airport and not far from the beach was nice. The staff could have been more knowledgeable about surrounding area restaurants, directions, etc.
Service was good and rooms were comfortable Pool area was awkwardly placed and and breakfast could be held at least till 10
It was an awesome stay. The room was amazing and even had a kitchen. Great service
Location was good...room was sizable.. No bugs that I saw... Vanity and fridge... .price just a tad bit much..decoration was blah... Had some what of old mildew smell...
I love Hawthorne Suites Air China caused me to miss my flight and cancelled my connector so I could not even stay here... I tried to cancel but it was to late and I wasted $100. Not Hawthornes fault but I wish I could have gotten some kind of refund.
Very clean rooms, very friendly staff, free happy hour and great breakfast. Convenient to the airport with free shuttle. Very enjoyable stopover!
Breakfast / bed Mold in bathroom caulking room 504 / shower design poor and not fitted correctly with water spraying everywhere / trash on roof looking north
On top of many other noteworthy accommodations, the complimentary snack/drink reception and breakfast were superb! The location itself is not too ideal other than for transportation purposes, as it is right next to the airport and not far from the transit center.
The service was awesome. Breakfast was excellent. The room was clean and the staff was friendly. Victor (one of the chefs) makes a mean omelet! We would definitely stay there again.
The room was very clean and modern. The free breakfast buffet was great, just get there before 8:30am because that's when the crowd starts to come in. Didn't have time to check out the rest of the facilities since we were only there for one night for a volleyball tournament. I would stay at this hotel again if I was in the area.
I loved everything about the hotel from the room to the staff to the complimentary food, drinks, etc The elevators were extremely slow and breakfast should atleast be extrnded to 11am
Christine at the Desk! She tried her very best to take care of us, and gets full marks for her help, demeanor and empathy. The same for Ed at the bar and breakfast... The hotel had roaches, the room had full instead of queen beds, the pool area was not nice and being worked on noisily, and the elevators were very slow.
I stayed at this hotel for the Sunfest festival held on the waterfront in downtown West Palm Beach. I loved that hotel offered free shuttle service to/from the festival at any time between 10 am and 12:20 pm. This meant we could come & go as we pleased without having to wait more than 10-15 for a shuttle. We also utilized the free shuttle service to Cityplace for a nice dinner out as well. The staff at the hotel were extremely friendly & pleasant (front desk clerks, breakfast servers, shuttle drivers, and bartenders). Also, we liked the free happy hour from 5-7 each night and the amazing free breakfast. The breakfast wasn't your standard cereal, yogurt, toast breakfast either, but made-to-order omelets, pancakes, bacon, fresh fruit, etc. So to summarize, we got free shuttle service, free breakfast, and free drinks at happy hour, all while dealing with an enjoyable staff and a beautiful room. We'll be coming back next year for sure!
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The hotel is located within a lovely shopping plaza that offers a variety of dining options after a day at the beach and/or visiting nearby relatives. The cleanliness throughout the building was superb and the employees helpful and friendly. If you are looking for a place with a lovely pool area to relax and enjoy the sun this is not the place. We are beach people so this did not matter to us.
very good breakfast very good coffee and late evening meal m/t and clean I would like to have more outside patio chair and tables the garden area is beautiful to sit at day or night
The hotel was great. We booked it through KAYAK at a great rate for a room with a limited ocean view. When we arrived we were upgraded to a larger room with full oceanfront views at the same rate. The hotel is beautiful and the staff were friendly and attentive.
The staff is awesome , very friendly and professional.
The hotel property is right on the beach, and the beach staff is friendly and accommodating, periodically bringing guests complimentary smoothies and frozen grapes and oranges. The pool area is lovely and well-kept, as are the dining rooms. The rooms are comfortable and luxurious. The breakfast buffet, though expensive, is delicious, ample and very fresh. For a hotel of this caliber there was some unevenness in the staff. On certain days at the beach, the staff was available and responsive; on others they were entirely absent, and it was difficult to get anyone's attention. The outside dining areas, though lovely, were crowded, and every morning we had to wait 10-15 mins to be seated outdoors. When we first arrived, no doubt because we booked a "bargain" room through Kayak ($500/night as opposed to the $1,000 rack rate on the Four Seasons website), we were given a room with a direct view of the beach bar kitchen, together with smells and noises from the vent. We asked that the room be changed, and it was, though again we were given one of their less desirable rooms. I suppose most unfortunate was that when we asked, on our last day, for a late checkout - even offering to pay something for the privilege - we were told, icily, that the hotel could not accommodate us - not even for an hour - because of our "room category" (meaning, no doubt, the "cheapie" Kayak rate). The hotel was quite clearly not full, and as an experienced traveler, I know this would have been an easy accommodation for the hotel to make. Instead I left with a bit of a bad taste in my mouth.
Very quite and relaxing place. Great ocean frond location with residential area(mid rise) residential surroundings. Attentive service in understated aesthetically pleasing surroundings. Beachfront bar/coffee shop a great place for lunch but very limited menu. Restaurant more than adequate but not outstanding. Hardly anything. You need a car to get around but you must use valet parking,at inflated rates,though the parking is on the sides of the hotel close and easily accessible.
Standard high quality four seasons service. nearly every employee asks how you are doing, is everything meeting your expectations, is there anything they can do to improve your stay, etc etc. One small mistake was made by a wait staff person (they forgot chicken on a salad) - it wasn't a big deal to us, but he acknowledged it, apologized profusely, had his manager come apologize, and they comped our meal which was very nice. very comfortable bed. - shower leaked onto the floor, sink faucet handle leaked water - aesthetic was rather drab at the hotel - didn't feel like 'palm beach' - no color, no pattern, no quirkiness or preppy style...faded olive umbrellas, exterior of building facing the beach looked run-down, pool was function-only (not much to look at) - location is good if you want beach-access but pretty far from the hedges and billionaires row that is quintessential PB - lots of kids in the pool. We were there in early January when school is out so this probably skewed the ratio but the first day we walked out to the pool it had lots of kids in it. We were hoping for something a bit more relaxing/serene as we were taking a vacation away from our own kids for a few days of R&R. - gym was in the basement...wish it had been with a nice view overall it could be great, but just needs a facelift in terms of design
Food options were too limited for children.
staff was great, food was superb, place is really nice cost
From the moment you arrive till the moment you leave they make you feel like royalty without any stuffiness. They go above and beyond even bringing our dog treats and realizing that my wife was pregnant brought us a cupcake with blue and pink frosting along with a bottle of non-alcoholic cider to our room. Herna at the front desk was a delight. Nothing
Oceanfront property, very nice spa that allows all guests to use its facilities regardless of whether not you book their services the restaurant quality and choices are very limited
There was almost no street noise. The hotel has an unfortunate location, located just across the freeway from a sketchy neighborhood. The room was musty, small, and had a poor layout (tv at side of bed).
Extremely courteous and helpful every time I needed help from the staff ( for example when getting my room key reprogrammed every so often). The room keys have an incredible tendency to lose the programming whenever in a close proximity of your phone or any other magnetic type item. This was pretty annoying but quickly resolved at the desk.
The desk clerk that attended to us was Daniel. He responded in a professional, friendly and courteous manner. He was made for this position. He made the difference in our stay and I am honored to have met him.
Very nice hotel with excellent staff.
I love the location of the room. I relieved a text prior to my arrival of what was important to me and o chose the quietness of the room. Well, it was perfect and very quiet. The size of the room was good. The bed was very uncomfortable.
The beds were really soft and comfortable. Cable did not work what so ever. I called and asked for assistance, but was just told to change the channel. There was some red stuff on the floor. The pictures online look way more luxurious than what it really looks like . It had no refrigerator , I don't even remember if it had a microwave. Oh and apparently the location is "the nice part of the hood ." the Toilet was soak and wet for some reason. I did checked in online and requested a balcony that over looks the pool and I received a room that faces the trees and the hotel parking lot. The lobby and restaurant looks very nice, but the rooms need to look as good as the appearance and atmosphere of the lobby .
room was musty and dingy smelling, when I got home, my close still smelled like the room. and very high humidity. had asked for a preferred view and got a lower level room that looked at the parking lot. asked to switch to an interior room that had a sliding door opening to the courtyard but they said they were all booked up except one other exterior room on the first floor which that room also smelled. pretty sure the hotel wasn't booked bc each night the parking lot was half empty. staff was not very helpful. the bistro in the main lobby took forever to order food through as well. located right behind a topless strip club/steakhouse and the gas stating is very sketch as well
Cheapest room available for that weekend. The manager and front desk were welcoming. Location is very conveniently close to the airport as well as shopping areas. My bathtub drain was slow. There was mild/mildew in the bathroom. The carpet was very dirty. The hotel needs a renovation in general.
It's in a very very very good location the place has potionial . Staff is nice, elevators are fast What I didn't like ? Where do I start !! The place needs a renovation !! Smells in the rooms and stains everywhere, rouches also. The sink, toilet and shower were clogged up, asked to fix and was still the same. I had to go buy Draino for the shower drain. Thought it wasn't going to work but it did. The Wifi is iffy as it goes in and out of signal. Housekeeping is loud as they like to slam the doors when cleaning. I asked to change all the bed linens , never did !! The gym is not a gym . Parking will get full and you are forced to park on the opposite end where nobody can see your car, at lease put cameras around the building . Some rooms don't have a microwave and refrigerator so be careful of that. If you looking for breakfest here, you ain't going to find it . It's a 2 star hotel not 3 star. You get what you pay for. It's on the edge of being a motel.
Nothing The cleanliness, the air condition was going in and out, the television channels was bad, the hall way smelled of urine..etc,etc
Employees were terrific
Was a very mediocre room for the price I paid. They made me sign a agreement not to smoke in the room or I will get charged, I agree (as I don't smoke). But I get to the room and there is a strong smoking smell. Front desk agrees this was a smoking floor before and they didnt clear out the smell. But it literally smelled like someone was smoking right next to me, so strong. I had to move rooms middle of the night as I couldnt stand the smell. The bathroom was in terrible condition too.
We found cockroaches as soon as we entered the room, and had to change rooms!
after 8hour the Bath water Still there
The toilet was broken she we checked in. Didn't have any hand towels in the room. We did not get a housekeeping service when we came back to the hotel on the second day. They just gave us a clean towels.
The places around the Ramada Not a very comfortable stay
First was told someone had been checked in under my name previously, then was assigned to a dirty unmade room that obviously had been occupied but not cleaned. New room had bed bugs. Sheets itched. All of this for nearly $100 a night. I will never stay in a Ramada again and all it's associated hotels. I will probably never book a hotel through Kayak.
We arrived at the Ramada after flying all day, then driving for an hour to get our room at 2am, only to arrive and be told that they had sold our PREPAID GUARANTEED ROOM! Then to say that there are no rooms in the area because of the "Honda Classic". She went on to say that this is a normal operations for them. It doesn't matter if you prepaid for your room, they will sell it to someone who comes looking for a room. NEVER BOOK RAMADA.
Love this hotel. Staff are friendly go out there way to accommodate you snd and rooms are always clean
The ability to walk to everything. Great staff
The staff was very friendly and rooms were very nice. Even tho check out was at 11 I still got to check out later and no extra cost and the maids didn't rush me at all. I didn't like that the parking lot gets really full and I had the park far away from the entrance
Location Popcorn ceilings. Feels like it needs an update
The food was excellent, the room was spacious and the bed was comfortable. Because of the lobby remodeling it is not clear where to go to check in.
I loved the suite style room. It was very comfortable. I also loved the location. Within walking distance to all of downtown and the waterfront.
It was clean and hotel was quiet Kind of dated room for the money.
Very personablessed staff and good amenities. The room was frigid (no thermostat control for guests)
Location, staff were all great. Room smelled stale and a bit like smoke. Mattress was old and weak. And frame squeaked like a $10 frame.
Clean, nice room, great location! No pool. Week amenities. Less than friendly staff. Breakfast buffet was nothing but cold leftovers - good coffee tho. Nice bar, but bartender kept disappearing!
Location was good for event at Kravitz, but makeover of this hotel scores poorly for comfort and safety. Because this is a downtown property, access to parking through garage was not easy to access. Blind corners and poor sineage made parking less than easy. Layout of the room made it difficult for two people to move around simultaneously. Functionality sacrificing for design didn't work real well for us. High ceilings and small footprint made it feel like you were in a tube - in the very small shower, in particular. Limited storage for clothes, poor air circulation - (hot on one side of decorative screen, cold on the other), inconsistent water temp in bathroom. Missed things like make-up mirror and bathrobes. Breakfast was barely edible. What kind of bird laid those eggs?
The room was comfortable and clean. I had the pool area to myself. They had a full and mini bar available 24/7 along with ready made and made to order food. It was in easy walking distance to City Place. They had a shuttle service to the beach or anywhere within 2 mile of the hotel. The staff was friendly and helpful and we could get a late check out. The breakfast offered was pretty good except for the pancakes.
Spacious room. Comfortable bed. Big breakfast spread. Unfriendly staff. Room was never made up despite multiple requests. Small bathroom. Indoor pool only.
We had a great time at the hotel! The room was clean and comfortable, and the hotel had plenty to offer both on and off the property. I didn't like that breakfast began to be packed up while I was getting a few items. If breakfast is until a certain that time, it should be fully available until that time.
excellent location close to convention center and City Center
The breakfast is awesome. Gym was clean with good equipment, easy access to get to the hotel, just expect a parking fee, whuch all downtown has one. The bed was comfortable and the staff are very accommodating. Ervin checked me in and made my long day a great evening smile at the end. Check in and out was fast. Will Be back, THANK U HYATT! Pool was small but didnt mind, loved Hot tub.
The location was superb! You are close to the convention center, city place and if you wanted to go shopping Worth Avenue was close Our shower had pink mold init when we had our room cleaned our towels were not replenished.
No real restaurant and no pool bar or service Could be so much better
Great hotel, conveniently located in the heart of downtown West Palm Beach, across the street from City Place. The service was excellent, the hotel was very clean and the outdoor pool and hot tub were really a nice way to spend a sunny afternoon. Nothing
Friendly Staff. Proximity to City Place. Distance to beach. Expensive parking. Should have self parking service.
Nice rooms furnished well. Good restaurant. Location was ideal for those who wish to shop at nearby city place. Parking is a big issue. Construction makes getting into hotel difficult no parking lot all in garage attached in hotel. Valet was 25 dollars. A little steep to move it 100 yards.
Nice and new hotel. Location can't be beat as you are right in the middle of west palm. Staff is really friendly. Overall I am usually a tough customer when it comes to reviews but I have nothing bad to say. 4.7 out of 5 stars!
It is the perfect get away hotel if you wanna be close to home but yet away, I
The staff was excellent, courteous, helpful....they went above and beyond to make sure we were comfortable. Excellent restaurant. Perfect location. Would return in a hear beat!
swimming in nice two outdoor pools ,relaxation at ocean beach
The room was comfortable and had a nice view. The menu at the restaurant is a little dated and, therefore, limited. Check in was oddly laborious, so was reaching the concierge on the phone. The toilet did not work and the plumber arrived at 11 pm to fix it but fix it he did.
the breakfast and later checkout was great, the room was very nice and very comfortable. They even had free cookies at checkin and they were delicious. I liked the entire experience.
Check out time is 11:00 and they push you to be out by then.
I have no serious complaints about the hotel. It was clean, staff was friendly, and the amenities were good. The free breakfast was pretty extensive. I found it a little expensive for not being a luxury hotel (but then again, West Palm tends to be pricey.) The pillows also looked really fluffy, but once I put my head on them, they flattened like pancakes! Woke up with a neck ache.
Staff was wonderful. Very helpful and courteous. Clean
Complimentary breakfasts and choc chip cookies gratis in lobby in PMs. Comfortable king bed, easy access to pool, breakfast, laundry, exercise rm. Free parking., convenient. Shuttle to downtown Location a bit far from restaurants for nights, shopping etc. Cold water in pool. Food selection at next door restaurant and mediocre quality.