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the location hospitality of staff value for money is too high Gym not free poor internet connection in lobby. no free WiFi in rooms.
Location. The service is really poor., the rooms extremely dated, I would not recommend to anyone and or return.
Location on new YEAR's eve The standard of the room was unacceptable... But the hotel are under restoration and renewing... Which means that our room might be comfortable in the future.
everything but the food, specially location The food at the hotel, room service not very good
Excellent location with good view The pool was very small. The breakfast not as good as good as other hotels in this price range, The reception staff were not very friendly or helpful, which is unusual in Brazil.
Close to the beach Very worn out hotel, unprofessional staff (it took 1 hr to check in), rooms were old, looks more like a 1 star hotel/motel than a 5 star hotel. I would not recommend this hotel to anyone. A true tourist trap!!!!
Great location, very clean room& pleasant and helpful staff Toilet seat was broken
We went on the city day tour and saw the sights. However the weather was misty so we didn't really see Christ the Redeemer too clearly. Trying to cross the road from the hotel to the beach.
Very good location and good/modern facilities
Great view from breakfast room / poolside. Rooftop staff nice. Good location. Front staff unhelpful on arrival - could not find reservation, and would not help by allowing us to find it online. Gave upgrade, though debatable whether the room was any better than the one booked. View not great for 'superior elite' room. Room internet not free (not as advertised). Mosquitos constant in lobby area, where you need to be for wifi. Staff generally aloof, not pleasant or welcoming. Breakfast a chaotic experience - first day better.
Other than location, nothing else. There are too many things I did not like about Rio Othon Palace. Here's just a few: 1) They cheat you by playing with words. "Guaranteed Ocean View" room will get you a room on the side of the building with a distant view of the ocean 2) Absolutely rude front-desk staff 3) Confirmed to by e-mail that they would put an extra bed in the room but refused to do so during check-in 4) "Heated Pool" is anything but heated. 5) Said they exchange Canadian dollars but refused to during check-out time. 6) Hotel is very old, falling apart, and badly in need of renovation. Overall, a 2-star hotel at a 5-star price. I will never recommend this hotel to anyone and will use every forum to warn other tourists about how they cheat you.
Staff were polite and cooperative...one guy helped us a lot his name is Daniel at the reception. Location...at the beach and many shops are around Security for the hotel is good Food at breakfast is boring where every day with the same dishes Facilities and furniture some of them are old Gym is small and has to pay in order to get inside Prices are high for accommodation and minibar no complementary water or coffee like similar 5 stars hotel no free Wi-Fi except at the lobby... late check out is expensive....
Terrible service, no complementary wifi, no way to make calls from the hotel, the staff aren't interested in solving problems
I could hear chairs moving on both sides of my room on my floor level as well as above and below me starting at 6:30 AM!! the noise didn't stop with that! the telephones in the hallway rang at 7AM and I could hear the staff using their walkie-talkies around that time. No respect for people who wish to sleep in!!
The location worked well for us. We felt safe a few blocks off the main beach The Hotel Reception overcharged my credit card by a substantial amount. When I asked and showed them the price on my "Kayak Trips" on my phone they still claimed I was being charged the correct rate. When I accessed my account at their business center, they finally conceded, cancelled the wrong amount, and charged correctly. It was an hour wasted with a man treating me as if I were stupid. The female clerk was helpful. The problem was corrected. Everything else was very good, but the initial dealing with the front desk staff was extremely poor.
Excellent value; the presidential suite was really nice. I loved the stylish, fairly modern but comfortable style of decoration. The bathroom with jacuzzi/sauna was top-notch and the bedroom was perfect. My only complaint is that some of the furniture in the room was worn--if it had been in closer to new condition, the suite would have been perfect.
clean room, large beds, good breakfast, good staff, excellent location (3 minutes to beach by walking)
Excellent central air conditioning in the rooms. Never before in my life, I’ve go to wake at night to decrease air power. In Rio de Janeiro it is extremely necessary! Copacabana hotel always appear as if it is old fashion. No news, no Big deal.
location is perfect, just beside copacabana, near the autorental street, a bit dangerous at night, be carefull!! the hotel staff has lost some clothes and did not refund nor apologise with us.. this is not a compain it's an important info for other turists.
spacious room, good location not far from the beach and not far for touristic sites, pool on the roof, clean rooms, good breakfast dirty curtains in dinner room, staff at reception not so friendly and helpful, dinner not that special
nice staff, good hotel, good swimming pool, handy to the beach, near a metro station. Excellent breakfast on a night time the area was a bit dark and dingy. Expereinced traveller and felt that you had to keep your wits about you. Nice place to stay on a night you can always get a taxi.
walking distance from beach...hotel very flexible in regards to changing nights of stay with no penalties for leaving early...close to subway...english speaking staff Location of hotel is at lower end of Copacabana Beach - which is not in the heart in Rio....
The breakfast buffet are very nice.
The staff were very helpfull. I chose the hotel because it was advertised with a pool. Unfortunately the pool was under construction. I was disappointed at this.
Location & rooms I booked the hotel for two reasons - Room w Panoramic View and great pool. When I reached the hotel, my room did not have Panoramic view and the hotel pool was under construction. I should have been informed about these two things while booking.
Excelente location, very good breakfast Room was small
Location , Staff, great breakfast, Very accommodating and honest staff. Roof top observation for the new year fire works display Room was located between elevator and utility room, so we heard noise at night. Note this was a room we paid 600.00$ a night for.
Situated in a nice, safe area on Copacaban Beach close to Ipanema, this is a good quality hotel
Excellent breakfast, good location, comfortable.
Location is great. Reception Staff and Doorman helped us a lot on any problem. Service is also very good in comparion with the other hotels around the area. Communication is a big problem. All the staff should speak english. Rooms need renovation.
Free Internet connection - excellent breakfast buffet - staff very helpful and kind. Maintenance overdue - (i.e. sink tap loosely mounted, windows poorly closing, elevetor not funtioning) - Noise in the room from traffic in the street and poor isolation of the windows
Hotel is close to the beach. It was built very luxury, but time started taking its own.
Scarcly furnished room, really not a 4 star hotel, more like a European 2-3 star. Scummy carpet in the hallways and breakfast room, tile floors, bathroom OK, and very loud room due to the fact that the windows are old single pane facing forward to the Copacabana side. Nice view though ;) see above
The staff were very accomodating. I thought the room furnishings and bed were not up to standards that I expected.
Great Pool.....good breakfast Few rooms with view to the ocean
The location right next to the beach is perfect, and the view from the top terrace bar at the 16th floor is absoluty amazing When I checked in, they tried to charged a higher amount then the rate I got at booking.com. I was there with a friend, and they gave me some crap about the reservation only was for one person, although it was for two people. After showing them the receipt where it said clearly that it was booked for two people, I got the right price.
Restaurant food was very good and well priced. Wireless internet was good. I would like more comfortable and updated facilities in room
The room was big and comfortable, and the hammock on the terrace was really nice! The breakfast could be improved, it was ok but not very rich
Good breakfast, the hotel is real quiet.
The decoration in the hotel make us feel like in a small farm and very relax. The owner of the hotel is a really nice guy. He gave us all the inforamtion we needed the day we arrived. And when I was serious sick, he drive us to the hosipital and found the doctor. And he even stayed there to help translate between doctor and us. The room is a bit too humid for us. Maybe it is due to local climate which we do not sure.
Everyone was very friendly and willing to help us out with ideas for our days. Our room (205) had a bit of a urine smell. We weren't in the room for very long so did not complain or ask to be moved.
The buildings/bungalows lie amid a beautiful tropical garden. The employees were very friendly and helpful with tour bookings. The pool area is small and just fine to cool down and for children to enjoy. The breakfast area is an open covered terrace area from which you can enjoy the garden view. The breakfast choice is simple but wide. The pousada including the rooms are nicely decorated with the typical brazilian handicrafts. The rooms are spacious with a small bathroom. Everything is very well maintained and clean. The pousada lies about 600 meters away from the center of Paraty. The walk to the center is along a small river along on a newly laid out parklike pedestrian way that is elumianted during the night. For us it was a perfect stay
The staff at the front desk is very friendly and helpfull. The breakfast is excellent. I liked everything.
Awesome location across from the beach. The rooms and facilities are excellent. The staff are very helpful .. The pool area is in shade most of the day. However the water is slightly heated. We ate at Wee which was disappointing. The food and service were just OK. I ordered Pad Thai. Having just returned from Thailand - this was a poor substitute.
Great Service! Great restaurant MEE! Cesar with guest relations made us feel so welcome. Would definitly recommend this hotel. I look forwardto staying at other Belmond properties in the future.
Location is fantastic, unique experience to stay at a hotel which forms part of the Brazilian history. Luxury but with good taste. To wake up, open the windows and see all of Copacabana is incredible!
Excellent location on Copacabana Beach. Minutes by taxi to Sugar Loaf, Ipenema and plenty of graet shopping along sidewalks and indoor malls.
This hotel is uber-glam! The building is stunning and the rooms are both large and elegant. The people watching here is primo. In addition, the staff (especially the concierges) are some of the best I have ever worked with. I would highly recommend splurging on this hotel to make your stay in Rio unforgettable.
Customer Service, Izabel reception Manager is very efficient and helpful.
realy nice staff , thanks ! the famous restaurant "cipriani" seve food warm up again !
Beautiful. There is no bar or restaurant in the main building. Needs more.