Paris Hotels

The lady who checked us in was very friendly and pleasant. The place is newly renovated and painted. It seems located In a safe place. I checked out the next day but forgot my blanket. I called them back and talked to Brenda, front desk lady. She was very kind to keep an eye on it if the cleaning lady finds it. After couple of hours, I went back to the hotel and Brenda was very nice to go to my room and get it for me. I will stay in this hotel when I come back in Paris, TX.

Absolutely awful. Staff was not knowledgeable. General Manager (Monica Wright) was completely useless. Her children (a son and a daughter, both look like they're under 10) were running around the lobby and the gym, knocking on the gym door and disrupting guests routines. The GM allowed them to continue behaving that way. The GM used my credit card without authorization to pay for something she claims I asked for when in fact I never did. I am working things out with the Hilton group guest assistance, who at least, have been more helpful than Paris TX Hampton Inn staff. If it doesn't get resolved soon, I plan to press charges for using my credit card without authorization. When confronted, the GM yelled at me. Unbelievably unprofessional conduct. She has also lost one of my packages that arrived via USPS. I am appalled and suggest that if you don't want to be involved in identity theft on your credit card or to have your belongings get lost, or to have her children running around knocking on your door, to choose another hotel.