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Bed bugs. My daughter had over 40 bites on her arms and legs. We went to front desk, asked to change rooms (did not want to stay but it was 3:00 am and we had no where else to go). They gave us another room - door had to be pushed and slammed to close - was missing the chain lock. Hotel did not compensate us for anything.
Dirty, falling apart, incompetent staff
The staff was friendly and helpful. Clean sheets and comfy beds. The bottom strip of lining was peeling off the wall next to my bed. Towels were a little starchy and our room didn't provide soap.
it was quiet. dead bugs in the bathroom. the hallways were filthy. it was very hot and the air conditioning did not work. room service was "Too busy" to deliver It appeared to be family run and they were way over their heads. Maybe Clarion should do surprise inspections.
Not much - but I did like the soft bed. For one night it was a nice change. Dirty and creepy - unclean and they left parking lot doors open at night that's scary.
amenities, gym and pool room not that clean, bathroom especially floor in rest of hotel dirty
The hotel was very easy to find and within 20 minutes of great restaurants. The bathroom was not cleaned when we arrived. There was hair on the toilet and on the floor. It was obvious the floor had not been cleaned in some time. The toiletries and towels had not been replenished since the previous guests. A major issue we had was that our entry door jamb was bowed. The door would only shut if you slammed it closed. The maid never did this, and left our room open all day long.
Big indent in the bed. It should be replaced.
Staff was very nice. Wake up call did not work, even though I was told it would. Also the alarm clock in my room was broken also!
There was mold on the ceiling of the shower which was absolutely unacceptable. Who knows how long the mold was there. The room/bathroom was quite dated and appeared dirty.
Just not clean over all. No refrigerator for my 14 days stay. Later when I asked they said some rooms do have but some don't.
Needs repair and cleaning, wall paper peeling in the halls, carpet edges exposed. No elevator, microwave, refrigerator. room was not worth the price paid.
i like staying at this ramada plaza. very clean rooms and comfortable beds.
I liked the location The Ramada was not clean. The rugs were dirty and there was an odor in the room. There was a cesspool odor outside of the building.
Front desk service is a perfect as it can get. Matt is sweet, knowledgeable and curtious. Rooms need some renovation
Staff location convenient restaraunt Expensive restaraunt
Rooms were clean and kept well during our stay. The hotel parking lot totally filled late evenings and the entrance could be more neat. There are trash, beer cans etc. visible when entering the hotel lobby.
Very convenient to the airport and centra to the area we were visiting The water pressure was very poor. The mattress was dipped in one side as if a large person had slept in it for a long time making it very uncomfortable to sleep in.
my stay at the hilton garden inn was wonderful,the room comfortable with excellent facilities,i especialy loved the provision of a fridge,microwave,iron and ironing board and the spaciousness of the room......the breakfast was second to none,the buffet provided great variety and the excellent waiting service by the staff was fantastic and i felt i was treated with fantastic custumer service skills and all round......definetely a must stay and id recommend it 100% ......
Everything we expected from a five stars hotel!
Quiet rooms. Front desk clerk was over the top gay. Took me by surprise
They tried to overcharge me 4 times, and I'm still fighting it, even though I showed them the Booking.com receipt, and emailed it to them again yesterday. The maid came at 8:00 Friday morning, and after I asked them to come back later, they didn't. I had to raid the maid carts in the morning for coffee and towels. The bed was more of a lump, not a mattress. The hot tub jets weren't working. The heater was spotty at best...I was cold most of the time. They should return my money, let alone overcharge me.
The front desk was very welcoming. We were able to get into our room by 2pm which was nice because we were expected to be at a party by 3pm. The queen beds were very comfortable. The pillows were soft. Everything appeared cleaned. Plenty of towels for two people. The bathroom was cleaned . The hotel was quiet, no wild parties while we were there. When we walked out to the main part of the hotel, a wedding was in the process. Very nice ! We would definitely return again ! The price and accommodations fit our needs ! When we first walked into Rm 403, the room smelled musty. I really think it was the carpet. It looked like it needed a cleaning. Otherwise everything else was clean..
Good and comfortable place, with very pleasant and helpful staff
Clean, modern look. Plenty of room for a family of 6. Very comfortable stay. Kids enjoyed pool (4' 11" deep end). Good variety for continental breakfast. Two thumbs up! Pool towels seem to be a scarcity. Could always bring bath towels. But it does take away from facility readiness.
The rooms are excellent, and food delivery direct to the rooms from some local restaurants is very convenient. I also very much appreciate the fitness room and pool. Excellent place to stay when visiting Brookhaven National Lab! Very good breakfast as well.
The stay was overall excellent. The location was perfect right on the expressway and a very short walking distance to the restaurants and multiplex movie theater. The room was clean and the staff was nice. I enjoyed the breakfast. It was a good experience.
They changed the rate on us last minute and despite the fact the I had called ahead to ask they never told us about the pet fee before hand, which was $100 for 2 nights.
the pool, breakfast
Room was really nice, staff very friendly, check in was easy. No hot water in shower , wife said she had warm water. when told front desk at checkout was told that probably too many were trying to take showers at same time, I'm in the heating industry, a place that size does not run out of hot water, front desk did not seem to conserned.since I was checking out.
Friendly and helpful staff
I booked this hotel to spend the long weekend with my family, I had a very good experience years ago in another Hampton in Staten Island, that's why I decided to book an Hampton hotel again, but this time was a really unfortunate experience. First I choose this hotel because it has a pool, so my kids might have fun when I was working in Long Island. The heated system in the pool was broken so the water was freezing cold. I brought this concern to the manager, he apologized saying that the heat has been broken for a while and he gave me one of the three nights for free, I didn't think this was the right way to fix this, because my kids wanted to have fun, they don't care about having a night for free. Then the housekeeping is not the perfect one in this hotel, they did it around 7 pm, and we had to stay out of the room with the kids waiting for a rude housekeeper to finish the cleaning of the room, and of course the cleaning was in rush and the room was not cleaned to the standards than a hotel like Hampton Inn should be. Another thing was that the odor vent in the bathroom was broken as well. So to end this nightmare, on Monday when we were supposed to check out, I went to work and I called the hotel around 10 am asking if they would be able to let my family check out late, because I was not able to get them on time, the desk agent, her name was Janet was very rude on the phone with me and she said that she couldn't let me do that, because they needed to have the room ready early, I remembered her that the housekeeping was done by 7 pm everyday during my stay and I was asking just to 3 pm, I was begging her on the phone, she started becoming angry and she said to me "so you want me to lose my job just because you want to stay until 3 pm? you got it" and then she hanged up on me. I called right back and nobody answered the phone for 10 minutes. Finally this girl Janet answered the phone, I asked her to transfer me to her manager, she said that it was not manager on duty, I asked for 1-800 number to start a complain and she put me in hold and then she transferred me with another lady who let me did the check out by 3 pm and apologized, but she said to me that she doesn't believe that Janet was rude with me or hanged up the phone on me, this made me more upset because this person was calling me a liar, finally I went and picked up my family by 12:00 pm after all this frustration. This is the worst experience in hotels for me and my family.
Ease of checkin Ac unit was not cooperative. Too cold no matter what temp was chosen. Rugs were not clean.
The beds are comfortable, there's a hot breakfast in the morning- it was everything I needed. Nothing
Close to everything, freeway, grocery stores, chain restaurants around, wish more local food but that's ok! Great location if you plan to do things around the area. We will stay again! N/a
Great Staff, Nice Rooms, close to airport
The bathtub was not big enough.
Friendly staff. Clean rooms. Bathroom fan didn't work. Bed was too hard
Thedithl.firstname.lastname@example.org place is at an OK location There wasnt hot water to shower so I had to take a cold shower.
Conveniently located right off the LI Expressway. Right next to Red Lobster and Smokey Bones restaurants. There is a pool but other than that there is really nothing for kids to do at this hotel.
Always nice and clean. Very comfortable, kind bar staff, will go out of the way for guests. Stay here often for special occasions!
Clean rooms Nothing
Clean hotel, good value, nice breakfast, good wait staff, indoor pool was a plus also exercise room access to road outside hotel
There was nothing I didn,t like about The Fairfield Inn by MMLI. Of course cleanliness is at the top of my needs and that it was.We would certainly stay again and also send anyone there. Good Job!!!!
Staff very attentive, accommodating and always ready help. Clean and quiet place where to sleep and do light work.
The room was spotless and the bed was very comfortable; I particularly like the total non-smoking policy.
Front desk staff was very helpful. Stayed with a 10 month old and a 2 year old, and the outdoor playground was a nice distraction. Wish we'd had time to use the pool too. We were on a floor with a women's college sports team (I assume - I could be guessing wrong) and even though they were in and out of each other's rooms socializing, we only heard the faintest bits of noise. Either they were just excessively well-mannered, or the rooms were soundproofed enough (or we were that exhausted, plus we had the fan running all night) that we didn't hear much of anything. There was one spot in the bathroom that I wish had been cleaned better. I tried to point it out to the housekeeping staff, but there was a language barrier, and I didn't pursue it with the front desk. (You know what I'd love to see? A checklist of "this is all I need done in my room today" - the all or nothingness of housekeeping in a hotel seems out-dated. Somedays all you need is a couple towels and the trash emptied, and other days, sure you need the whole shebang. It would be nice if you could just indicate that on a card that housekeeping could use.)
Get better toilet paper. My only two complaints are better toilet paper and less fluffy pillows. Or at least, options; since there's 4 pillows, have 2 fluffy and 2 not-so-fluffy.
Hotel was nice and updated, some areas not very clean though. Breakfast was very good and staff serving were polite and extremely helpful. Breakfast area was exceptionally clean and well organized. Slept on dirty pillow, dusty room, bad ventilation with stoves (neighbors were cooking and were gagging), pool area not maintained. Had to ask several times for towels.
It was a nice and quiet atmosphere No shuttle to the airport!
room to small, bathroom to small. breakfast was a joke. overpriced
We were both very comfortable. Just the phone problem which occured on Wednesday and was not fixed as of Friday morning when we left for the airport.
everything was easy from checking in to checking out; the room was big and tidy, the personal was friendly and helpful it is very difficult and loud (fan!) to control the temperature in the room
I was in town for a family party. The location and price of this hotel were great Had to leave my building to get breakfast and coffee
Rooms could use an updating
friendly desk clerk, nice breakfast bar.
very nice upgrade of facility since last time.liked the breakfast in the a.m.
i was driving from New York and i drove early to my hotel since iw as excited. i arrived at the hotel a bit early and my check in is not until 2pm. receptionist was a guy and i forgot his name. he worked on June 19, 2015 and he was there around noon. who ever it is, im really glad it was him who was taking care of me. the check in was really smooth and i couldnt be more happier. i had a bit of a problem about the Wi-Fi and i asked, he was very helpful and informative. then i stayed a few minutes in the lobby to use the Wi-Fi. then back to my room again. its just smooth sailing. anyone who is thinking of a hotel near an airport or if you plan on visting the hamptons. this is a great hotel to check in to. 10 out of 10. seriuosly like get your behind and check in on this hotel. thanks Rodeway Inn!
The Motel room was clean, quiet, very big, there could have easily slept 4 people there. Enough parking space, staff nice and helpful.
The location - close to the funeral home. The staff was friendly. Even though it was non-smoking there was a cigarette smell.
Easy access to the airport. It had the best value of the loccal hotels that I checked.
We had a non smoking room but there were cigarette stubs on the floor and it smelt like the whole carpet was soaked with smoke. We found hair in the towels and the bed sheet hat yellow spots.
The room was clean and quiet The motel is rundown and needs major renovations. The air conditioner was old and discolored. The sink faucet was loose. The front desk person was rude and unfriendly. The reservation made thru Kayak never was received by the front desk and was a complete waste of time.