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The convenience to the beach, shops and night spots . It could be quite noisy late at night - the staff did not have sufficient understanding of English which became a little frustrating at times, but they were always friendly.
loved the pool and breakfast bar
The rooms were beautiful, the pool bar staff fantastic and the spa facilities excellent
buffett breakdast, yellow towels, proximity to patong beach. gym, T.V reception was very poor for that standard of hotel.
the facilities and the location of the hotel is great! i think the service is quite poor, a lot to be improved.
The breakfast was the best, so many fresh juces, good location just on the beach
This is the second time I have stayed a Banthai Beach Resort and love everything about this hotel. The staff are exceptional as is the presentation and ambience. Can thoroughly recommend it.
Staff and location were excellent. Rooms and facilities were clean and well presented
Limited room service menu. misleading hotel description- spa is actually not part of the hotel. Having to go out for meals
Great location right in the mix of things, clean modern rooms, helpful staff & great cocktails from the poolbar!!
Short distance to the beaches, shopping, restaurants and pubs etc.Lobby is very spacious & comfortable to relax & the air-conditioning is very cooling. Free Internet usage provided in every rooms except using hotel computers at the Lobby. Also, the rate charge of 90Bahts is too exorbitant compare to other hotels. Now, most hotels provide free internet usage during our stay at the hotel.Children below 12 yrs. old should not charge for buffet breakfast.
In room menu list write down mineral water is free but got charges, cause in room menu list write down free item and reception menu list free item is difference. If can pls update the menu list.
Location, Pool, Price Staff need more knowledge and training about their jobs...most can't speak any English at all. We were put up in the main wing,which has very old rooms. The newer wing is better, but quite noisy as it overlooks the pool and karoke bar
Thanks for having the comforts of home. I felt relaxed and welcomed at Patong Resort. I felt safe and I appreciate your reasonable price for the such a lovely hotel. Swimming in your outdoor pool was a favorite! Poor wifi in my room, but I was in Patong for fun... not for the wifi.
the location of the hotel makes it so good and the hotel has three or four gates each gate takes you to different streets. the cleaning staff of the hotel they do some mistakes like what they did to and to my friends by taking the towels and not return it back so when you make check out they will consider it as missing item so you must pay for it.
I checked out next day early morning as I didnt like the room at all .
Location Was made to pay upfront and given an inferiorer room to whAt was booked.was eventually changed rooms after much hassle with the manager
Hotel staff....rude..no politeness at all...
Close to Bangla road and nightlife.Plenty of resturants,bars and nightclubs close by and easy walking distance to markets and shops
Its location to the beach, cleanliness of all areas, friendly staff, reasonable Restaurant pricing.
Location was good. The front desk staff is the worst I've ever experienced in all of Thailand. I would move to a different hotel but I already paid for my stay and they refused to offer any refund. There has been no Wifi in entire hotel for 4 days and I've complained to front desk as well as many other guests who all complain of no internet but front desk staff tell all customer that internet is working when they know it is not!! I had hotel engineer come to my room to try and fix the problem, and talk to three other hotel guests on my floor who are also without internet, the front desk tell them the internet is working when they know it is not, they just LIE to hotel guest's face for 4 days now. The engineer test the routers in my building and he tell me two routers are not working. It was obvious the two routers needed to be replaced but engineer told me hotel manager refused to buy new router despite knowing the problem of numerous hotel guests complaining about no internet access! All the while, the hotel staff has had internet access for the last 4 days as I've seen them use computers in the lobby. If internet access is important or staff/management telling the truth, I would NEVER recommend this hotel to anyone. The staff & manager (Anutsara Yoyyangthong) of this hotel are nothing but LIARS!
How close it was to everything Bed was rock hard but other hotels in Thailand at this price point had the same rock hard beds.
Room was pretty clean. Showers were ok. This place is a rip off! They're Still in the middle of construction. There is no facilities. it doesn't say on the website that there is no facilities yet. The pool is not ready. There is no bar. Half of the hotel is still not built. All you get is a room. That's it! And Please be careful with your money! They charged me 216 us$ for a overseas phone call that lasted 25 minutes. When I asked the staff why it's so expensive they were really rude. So even if you get a good price for the room they'll find another way to rip you off. If you lose a umbrella they'll fine you top dollars!
hotel is only 1 year old They are sill in the middle of construction, and it doesn't say on the web site there is no half of facilities but they still charge for all.The pool is not ready, fittnis is is no ready, restaurant and bar is not ready another part of hotel is no ready. All you get is room for what you pay full rate for 4 star hotel and you are getting facilities for 3 star hotel. Only what is good about this hotel is because is only 1 year old and location what is no so important when you are on holiday and you are no harry nowhere. Don't west your money and if you got time you can check few web site and find much better hotel where they are not rip off gests My room was paid in full from hotel.com and kayak to hotel but on my arrival in hotel they ask for my credit cart and told me they are doing for security reason. I am back home already 2 days and on my credit card is still writing pending $105,50 but for what? Sorry this is no way to pick customer.I am trevelling a lot with my husband and my family as well but for sure I am no coming to this hotel again. By the way Phuket is our favourite destination and we are going two times every year.
location cleanse price rooms breakfast great pool good and simple hotel small room not fancy
The room was clean and spacious and the facility seems higher in quality than the price would indicated The staff seems untrustworthy. You have to put down a 2000 Baht (or 100 dollar) cash deposit when you check in. When I was checking out, the staff claimed that I had not put down a cash deposit and that I had used a credit card. When I showed them my receipt for the deposit, they magically "found" the record of my deposit and gave me my money back. There's also a tour/travel coordinator who has a desk next to reception. When I asked to book a taxi to the airport, I was told that the rate was 1,000 baht (the going rate everywhere else is about 800 baht), and when I started laughing, the guy said that he would give me a special rate of 800 baht. The level of deception and trying to take advantage of guests seems to know no bounds at this hotel.
In-room facilities are great with many nice touches like, internet TV, Pay Per View TV, cosy bed, nice bath tub!
Very nice hotel
It was a fresh and new built hotel in the heart of Patong. Nice staff, good location, fresh.
Friendly stuff, pool
it was modern and close to the night live it was still new and well looked after, modern and really neat
The royal suite room was very spacious and clean. Basic facilities provided. Simple but good buffet breakfast (included with room). No hassle during check out. Friendly staff. No complaints for the price I paid for the stay.
staff are very freandly an heplfool wifi conection no very good , especialy if your room is on see view.
The location is great, near patong beach about around 2mins from the hotel. The staff are helpful in our needs. The location of where the buffet breakfast is. Not conducive enough for a dining area. The fruits are not fresh esp the banana.
near to beach. Good location, helpful staffs, clean rooms
nothing the room very dirty,air conditionig noisy and hotel too old.