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The whole staff is professional and friendly. When they say hello,good morning or ask how your stay is going, it's all sincere. It doesn't sound like a chore or they're just doing their job, they really care!
There were many stains on mattresses, Knicks on walls and doors, bedside glasses were not cleaned/replaced each day, gym was filthy with sweat stains on machines and equipment and floor. This hotel is desperately in need of an upgrade/remodel
They found and provided a mailing tube for us so that we could pack a poster and didn't have to mail it home. I little pricier than I would have liked.
I booked my stay with the Sofitel through Kayak and the hotel reservations staff completely LOST my pre-paid reservation. After I thought I had resolved this issue, the hotel staff charged me AGAIN for the reservation because the check out staff was different than the staff I worked with to check in. The staff does not communicate with each other. I will never book a room with this hotel again.
The staff and service were impeccable.
Had a prepaid reservation for Sofitel and arrived a day late due to a family emergency. I did not have time to call the previous day and when I arrived the manager said they had cancelled my reservation, charged me for one day and that he 'would help me find another hotel.' Pathetic, at least could have called me before they cancelled my reservation. Never stay at the Philadelphia Sofitel again.
Te walls are paper thin. You can hear what everyone is doing around you.
I love all the little extras that the Sofitel in Philadelphia provides… Waters that you don't pay for and offers of more water on request. A really comfortable chair to sit at at the desk, multiple outlets for electronic things, a good blow dryer, a fabulous bed for comfort, great decorating and design that is amazing. I love the amazing service and delicious food like the squash soup that Sofitel offers in their dining area. I appreciated that when I asked about my boarding pass being printed out Anthony from the front desk immediately went there and did it within 30 seconds for me. The staff, from the maid service to the front desk to the waitresses to the hostess to the Bellman, are all incredibly friendly warm helpful but appropriate.
Everyone was friendly, my room was rather large and I enjoyed the ambience. My room was mainly clean but I felt like certain surfaces needed another wipe.
The Sofitel in Philadelphia is in a great location. It has beautifully appointed rooms, and the staff are gracious and warm. Typically, I feel very comfortable in any room I stay in. However this time, the air conditioner didn't work properly, and the shower didn't drain properly. It did dampen my enjoyment of the hotel.
Love the hotel and the location. The bar was nice and the French fries late night were amazing. Met an old friend in Philly for one evening. We had a great day in the city, a wonderful dinner and retired to the room at eight PM to get reacquainted. At 10:15 we had a hotel staff member knock on our door to tell us we had noise complaints and to keep it down!!! There was also a note under our door say pleas keep it down the walls are very thin!!! Really??? 10:15??? And they want Philly to be known for the city of LOVE but only if you whisper! Disappointed the staff actually came up to tell me that. I will not be staying there again if I am doing anything but sleeping!
Location is perfect for shopping and eating. Room was quiet, clean and comfortable. Staff were warm, welcoming and helpful. Loved the slippers, thick towels and soft sheets. Lanvin bath products - wow! Nothing. I would easily stay here again if I can find a good rate.
Friendly staff. Good location. $50 for valet parking. Still not sure where they parked the car....
Great located, clean and comfiy. pretty new rooms. Nice staff No free wifi (pretty oldfashioned) No parking, 48 $ for one day valet was pretty expensive.
Location 1) Room was extremely small and uncomfortable. 2) AC Fan cycled on and off every 15 seconds or so keeping me awake during most of my first night there. I reported this to the front desk and asked that it be fixed, but was not. I had to turn off the AC the next two nights in order to sleep. 3) We had booked several rooms for a wedding party. Only 1 was available for check in at the advertised check in time. 4) Only 4 elevators for a 25 story building made getting from floor to floor very difficult. For example: getting coffee and ice (each available at only 1 location in whole hotel) took an unacceptably long time due to long elevator waits. 5) Staff was not very helpful. One of our guests left an item in another room. I had to follow up with lost and found 3 times before I was able to get it back. 6) in short...while I've stayed in many hotels in my life, this is one of the worst experiences I have had. Next time I will stay in a Red Roof or similar....my experiences there have been much better. This was certainly the poorest "value for dollar" that I've ever experienced.
The staff was very good and the location was excellent. Our room was not ready until 45 minutes after the check time. The bed was not comfortable.
Friendly and accommodating staff Plenty of nearby restaurants No business center (but front desk was helpful)
The whole set up was lovely. The artwork in the hotel is great and the room is very clean and welcoming as well as the staff. I got to Philly early but there wasn't an available room until the usual check in time, 3:00.
The hotel was pet friendly Hotel need a pool
Clean, friendly and helpful staff. Great location.
I liked a LOT on December 12 Santa klaus with all the dogs around It Was simple delightfull. For me a 10 Star hotel. We spend 3 weeks and we enjoyed
Absolutely LOVED staying here. My boyfriend and I stayed here after the marathon. Bottled water when we arrived, champagne and the staff upgraded our room! We got there 3 hours earlier for check-in and because our Queen room wasn't ready yet and my boyfriend was visibly exhausted from the marathon, they gave us a King room that was ready. The rooms are the perfect size, comfortable bed, clean bathroom with amenities, and room service was fantastic. Free wine social hour by the fire was incredible. Hotel is centrally located with a lot of great food surronding. We'lol be staying here anytime we're in Philly! 18% gratuity and 5$ service charge placed on the food service is a bit excessive. The lady (who was so sweet) brought the tray into our room and had me sign a receipt that had a tip option on it. Just mad it a little uncomfortable. It didn't take away how amazing the food was though!
My hubby and infant stayed at this hotel for new years day, and we loved our experience. It was convenient to downtown philly, our city view king was spacious for a downtown hotel, and the hotel extras, like happy hour, morning coffee, and all day hot cocoa were lovely!
My fiance and I visited for the holiday weekend. Staff was very friendly and helpful. Room ammentities were updated. Great views of city (of your on the right side of the building). king size bed was nice to have although it wasn't especially soft. Room was cleaned every afternoon for when we returned. They have decent free wine ever day between 6 and 7. The hotel lobby and elevators and hallways were nicely decorated, full of art. Room size was just average, didn't have much if any more room compared to other hotels. The shower was nothing special, same size and same shower head I would find at a 2 or 3 star hotel. Nothing was inclusive except for a few toiletries you may have forgotten at home. We had a weird Brown smudge on one of our end table drawers that room service had to clean up. Only 4 elevators for 25 floors of rooms was bad, if your in the top floor like we were we had to stop at 4-5 floors going up or down before we arrived at our room or the lobby. Ice is Only on one flone which is extremely inconvenient. These negatives were a big let down, overshadowing the positives for the price you pay.
Location The staff is poor when it comes to taking care of customers. Will never stay there again.
Very easy access to my room which was great! Friendly front desk staff Room didn't have a blow dryer, had to ask 3 times and wait an hour for one.
The room and the location were perfect. If you want to be in the heart of Philly it's a great choice. Comfortable beds One staff member was a big abrasive when answering questions and handling issues. I might as well have been dealing with a machine, but this was really just one staff member in particular. The other gentlemen helping me was much more well-mannered.
Super accommodating staff and convenient location. The rate for a last minute Saturday booking was also a nice bonus! Will definitely stay again.
Great staff. The listing mentioned free parking. It was not- only 35% off
Very convenient and trendy location. We love that there is free sparkling water and coffee/ cappuccino/expresso Since rooms are small, space is tight.
I LOVED being able to get seltzer water in the lobby 24/7 and I loved the coffee machine in the lobby, too! The computer workspaces in the lobby were also very, very helpful. It didn't have a lot of silly extras -- the rooms were spare but completely adequate. The maids actually left the towels alone if they were hanging (so they weren't laundered needlessly). My husband complained that the bathroom was so cramped and that he had to hold the toilet seat up when he wanted to pee. The fridge was in a cabinet which wasn't installed so well so it was tricky to close.
Excellent pricing. Friendly staff. Water stations are a nice touch. Separate elevator to the lobby, then another elevator to the room -- very bad. Cleanliness overall ok, but there was an old, dirty carpet in the room. WiFi spotty. Fitness room/equipment needs updating.
Affordable with nice accommodations. There was always water, sparkling water, tea, and coffee available in the lobby. To operate the elevator you have to put your key card in, which made me feel safe. There were snacks in the lobby the first night we got there and then they all disappeared...it was weird!
Rooms were very clean like the coffee set up for the guest and especially the water. Employees very pleasant and accommodating N/A
No real room service. Showers not great.
Lounge off lobby is great. Nice high-end coffee machine (espresso, cappucino, latte) avail 24/7, snacks during the day. Next door (I think) a baby was crying some of the night but sound barely traveled - it was not enough to keep us up. Mildly inconvenient to take an elevator from street level to lobby, and then another elevator to room. Room not large at all, but met expectations for the area!
Comfortable hotel, nice neighbourhood, in the city center
The room was very comfortable. The location is great. the price was very reasonable and the staff very nice. The room was a little bit noisy during evenings and nights. I think it would be nice to put double glazing.
James (on the desk) was a great help to us ; we were also able to negotiate a fee comparable to a different facility. It is expensive but in a great location and has large rooms. I hope to stay there again. the breakfast is very basic. Yoghurt and a muffin! some of the desk staff were much less helpful whilst others went out of their way to make sure we were well cared for.
The suite was very nice and clean, the staff excellent...
We loved the comfort of the king size bed. Having a kitchen gave us the opportunity to cook in or bring back leftovers to reheat in the oven or microwave. My husband could watch TV in the livingroom while I had the TV in the bedroom. We could not find any reason not to stay there again. The location was perfect for our appointments and the comfort of the room was fantastic.
This is the best place to stay in Pholadelphia, perfect location, perfect staff.
Stellar hotel and concept that leaves out all the things you don't need or want -- like a crappy hotel restaurant and bar -- to focus on the things you do: great, comfortable spaces and design. The staff is fun and informed and very helpful. I wouldn't stay anywhere else in Philly now that I know about the AKA. The cab driver (and many others in the city) don't know about it. I got dropped off the the Rittenhouse Square hotel juts across the square. No biggie, just make rue you're at the right place.
I found my studio to be well appointed and comfortable. The location is excellent and the hotel staff are friendly and helpful. There was a lot of street noise (people partying) up until about 2:30am and I wonder if somehow there could have been better sound insulation. A minor point is that there was no dish drainer.
Location and high quality of the appartment
Really enjoyed my stay. While not traditional room service, the food at Urban Farmer was amazing.
The staff was friendly and accommodating. Old king bed with two craters on either side and a mountain in the middle. Sparse king suite room missing some typical and expected details such as a bag for ice bucket, a second robe, or a second cutlery set from room service. The staff was nice and accommodating, but we just stopped calling the front desk after the 2nd call. Also the vanity area of the bathroom was awkwardly massive - perhaps 12'x24'. It contained a single sink, and a separate make-up vanity (without a stool). The toilet and shower (no tub) were located through a separate door to the standard, camped hotel bathroom. Weird prioritize took of space, that made the suite feel awkward.
The Good: Very luxurious rooms. Friendly staff. Really good food on site at the Urban Kitchen. Location was prime to get to all the museums and city center. The Bad: 2+ hours delayed check in time. Compensation was essentially a drink at the bar. This happened to many people around us. When we finally got to our rooms, there were NO towels!!! For the price we paid and the star value of this hotel, I was very disappointed.
We really enjoyed the level of the service provided by the staff. A 5-star gem in the heart of town. Can't wait to return. We utilized the spa and fantastic treatments. It would be nice if there was a relaxation room to unwind in after the treatments other than the indoor pool area. There were children splashing around in the pool. We prefer a more tranquil environment after wonderful spa services.
The Hotel staff is very friendly and pleasant.
Food at Urban Farmer was fabulous. Quite a delight. Rooftop bar was excellent - beautiful view. Room smelled like smoke. First staff person apologized and offered no other solutions. Second call the staff person offered an ozone machine to clean the air. He never showed up. I called two hours later after dinner and they said they couldn't bring the ozone machine to the room, stating that the machine couldn't be in use when the guest was in the room. Disappointed in response and knowledge of staff.
Hotel gave us a free upgrade to a huge suite. It was awesome. Staff was excellent
nice room n veiw order a suprise bottle of champane to be in room never made it did give us a comp breakfest
very attentive staff
good service - clean- nice decor valet parking rates exhorbitant
The staff was very apologetic for the confusion. I made a reservation through your system, booking.com and got to the hotel at 1030pm in the evening, to NOT have a room available for me. What is the point of a confirmation if a room isn't actually confirmed with the hotel itself?? How do you expect me to use your service again in confidence?
The location was great. It was very close to everything. The staff was friendly and helpful. It wasn't worth the money for what you got. It nickel and dimes customers for everything and amenities were overpriced. Parking, snacks, water. There isn't a microwave or fridge in the rooms. A fridge was provided upon request but it was not in the best physical shape. The tub and cups weren't the cleanest
Right in the middle of everything. easy access to many dining spots along with very good shopping. the lobby was very nice; check in was smooth with a special consideration to let us check in early! Parking was very expensive for overnight but in the middle of the city what can you expect.
The room was very nice and fit our needs well. We thought the bed was as comfortable or even more comfortable than ours at home, which says a lot. Our shower didn't work. After a hot night outside at the Cold Play concert, we wanted to take showers before going to bed. However, when you pull the knob to turn on the shower, it came right out of the faucet. It was almost 1 am in the morning and we didn't want to call anyone. So we opted to take a bath but it was not what we wanted. Hence the reason I only gave the hotel a "Good" rating.
We thought it was great and would stay again! We have never been unhappy when staying at a Westin!
I had a quick one night stay in Philadelphia and chose the beautiful Westin. My room was first class,and service was exceptional. I will definitely stay here again .
The bed was really nice. The toilet seat needed to be replaced.
location Apparently the hotel was sold out when I made the reservation through your website, so they put me in a room with a mruphy bed, not a real bed.
they overbooked. I had to find other accommodations.
Great location and atmosphere Prices of food and drink
It was a great stay. Reviews were so so, and was worried. Nothing to be worried about! A little older building but beds are very nice
We had 4 rooms on the same floor and travelling with young kids. There was a group of loud guests (they probably occupied 10+ of the other rooms considering they are treating it like a dorm and walking back and forth from it and slamming the doors) roaming around the hallways until 3am, called front desk and they weren't able to do anything. A group of them actually knocked on our doors at 3am repeatedly until I finally opened the door and ask them what they wanted and a guy asked if he can come into our room and I heard snickers in the back. I closed the door and they knocked again and I asked them if they were drunk and more laughing. Third time I called security on them. When I finally slept for maybe 10 minutes around 4am the fire alarm went off, we were on the 19th floor and the elevators were shut off and we couldn't reach the front desk to find out what's going on. We had our kids ready in case we have to walk down to the ground floor. The alarms went off for 30 minutes until there was an annoucement saying it was a false alarm. I suspected the other guests on our floor might have pulled the alarm. It's disgusting and the hotel did not handle the situation at all, no apologies whatsoever when we checked out in the morning.
Easy check in and parking. Clean comfortable room. Easy to get places in the city. Concierge was very friendly and offered good suggestions and information. Clerk at check in was not all that friendly. Got back from a concert at night and our room keys didn't work. Had to head back down and have that fixed. Not something we wanted to deal with at that point in the evening.
Hotel location was easily accessible to many things in Philadelphia. For the price, it was a good value but definitely less quality then I know and expect with the Sheraton brand. Room was dirty and poorly made up. Hallway rugs were filthy. Many stains on all carpets, peeling wallpaper. Staff could be more attentive and friendlier. Sat in lobby bar area for a long time before someone spoke with us. Rooms in need of major renovation.
It all started with our arrival and meeting Anton Ford at the front desk. Anton's the best.......friendly, funny, informative. Our trip to Philadelphia was awesome because the people were fantastic......no matter what we did or where we went. And Anton really got our trip off to a fantastic start. Thank you Anton!
Great location - clean - courteous - no complaints!
The hotel was very clean and well-kept up. Some of the furniture is a bit dated, but in great condition. Beds were extremely comfortable.The staff was very polite and helpful.
There were a lot of negative reviews but we really liked it. Location is good, room is nice. Bed is clean and comfy. The carpet may need a refurbish but that's it. 4-5 stars.
Good location False fire alarm went crazy at 4 a.m. People had to all leave the building in the cold night. Customers didn't get any form of compensation for the false alarm. Staff were not welcoming enough, chatting to each other frequently without paying attention to customers.
This was a very convenient location to downtown Philadelphia. The front desk staff were very pleasant. The room was adequate. The bathroom was clean. The water pressure and temperature in the shower were perfect. In the morning, I went downstairs to get coffee and mentioned that the coffee pot in my room did not work. The woman behind the counter made a note of my room # and gave me free coffee. I was pleasantly surprised. The valet staff was friendly, courteous, and efficient. The check-in process took way too long. When I got there, there was a line of about 20 people and only one person at the desk. I came back 45 minutes later. There were about 25 people on line but they finally added additional staff at the desk. The carpet in the room was dated and wrinkled in places -- creating a tripping hazard. The coffee pot did not work. The outlet in the bathroom did not work. We checked our luggage the last day to enjoy a few more hours in Philly, and the bell hop was grumpy.
The staff was so welcoming as soon as we walked in the door. There was complimentary fruit infused water in the lobby every day. Our room was clean and beautiful I loved everything
Bed Where Uncomfortable Carpet and Couch Filthy Pool had to Chlorine that Burnt the Eye's
Noisy and crowded they day we were there a plain clean serviceable hotel Two things. Our room was between two college kid rooms with multiple tennants. They were polite but busy Other was we went to happy hour and the price was not honored
It's clean, the rooms are really nice, and it's in a great location. I have no complaints. This place was awesome.
Beautiful boutique rooms N/A
Clean & facilities are modern Room is describe with "city view", only view is an office building across our room. No full service restaurant in the hotel but walking distance to everything.
The bedding is super comfy and the overall look is modern and very pleasing. Great staff. The room was a tad too small for me.
Great location to tourist sites. Rooms are moderdon, clean, spacious. Room are not very sound proof.
I love the nicely decorated rooms and modern feel. Great location. Rooms not quietly. Could hear all traffic from the street and noise from other rooms and I was on the 9th floor. Would like to see Sonesta to replace those thin windows with something better.
The staff was friendly, respectful and professional.
the view and the room was lovely, the hotel is close to the city hall and to the museums. Bar on the first floor is good. The pool was not very clean (passable) and people had to ask several times for towels. The pool area can be a great place - just add some plants, get rid of ugly fence, put a bar there....
Great location, clean and very friendly hotel staff. The Art Bar left a lot to be desired. Poor food and service.
Construction at an adjacent building seemed to go on all night long. Unable to have any silence or sleep. And then there was a taxi "horn-honking" demonstration in opposition to Uber. Worst hotel experience of my life.
clean, nice staff, secured parking, spacious rooms, microwaves in room, no smoking, comfortable bed and sheets Daily parking was over $40/night
Given a great room with tons of space and nice views, thanks so much! Cleaning staff were so pleasant! We were turned away from the breakfast because we arrived at 9:29 and "there were already a lot of people in there"
The staff was great and very helpful. Our room was nice, very comfortable and clean. We liked the location as it was walking distance to some museums and also a Starbucks! Snacks in the early evening and free breakfast was a nice extra. I would definitely stay again at this Embassy Suites. My stay would have been excellent had it not been for the very long wait we experienced with parking. We were aware that it would take about 30 minutes from the time we called the parking attendant to have our car ready for us at the front. We called right after we finished our breakfast, went to our room to gather our things and check out. Once we checked out we waited in the lobby for our car to be brought around about an hour. We finally asked and were told that the desk had not told an attendant to get our car ready. They got right on it but we ended up waiting about another 25 minutes for our car, making us late to our outing. Had it not been for this issue I would rate our experience as excellent.
breakfast room had a musty smell
Everything. .. N/A
Staff were extremely friendly!
Great Hotel! Perfect Location!!
Management is terrible and has no heart. It's all about policy. They refused to cancel my room and credit me the day of my intended arrival even though I had a medical emergency and couldn't make the trip. I will never stay here again and hope you do the same.
The location The customer service from employees was horrible when I went up for breakfast. Was going to be my first time staying at this hotel. After I found out they don't do COOK TO ORDER BREAKFAST like most embassy's and my room wasn't ready when I checked in as promised and the employees weren't friendly. I decided to take my business somewhere else.
Convenient location for City travels. Appears to be reasonably clean. Good value for the expense. The hotel is dated and well used.
We love staying at Embassy Suites with our two kids (6 and 8 years old). The separate space is terrific for letting them go to sleep before us. The included buffet breakfast makes mornings easier too. The physical property is very dated ... only one of the three elevators was working as we went to check out at 9:30 AM, so we walked down 18 flights of stairs. I feel really badly for the cleaning staff who are competing for space on the elevator in order to turn over rooms! That said, every single person we interacted with had five star customer service and a great attitude. For the price, I'd definitely stay here again, but there's nothing luxurious about it!
Clean,comfortable and welcoming
Nothing The valet misinformed us about the parking. They strongly recommended we pay 50$ for valet parking rather than on the street. The hotel room was not very ideal or modern for the price. The towels and bed sheets smelled as if they had not been changed or washed. The hotel did NOT provide amenities, and the shower products provided were very low quality and would not use them on my body. There are plenty other choices in Philadelphia and would not recommend this La meridian.
The friendly atmosphere in this stylish, classy hotel. The rain.....but the hotel had complimentary umbrellas in the entrance hall.a very welcome touch as we'd forgotten ours!
Interesting hotel since it had been a YMCA before The elevator gave a lot of trouble.
Clean rooms City Hall views Lobby bar with friendly bartender Friendly and accommodating front desk staff Diminutive gym Broken solar shade in room
Very modern with a side of vintage appeal. Awesome doorman Old hair dryers. Scratched mirrors. Dirty Windows.
The room was modern and aesthetically pleasing, with comfortable beds and linnens. It's not a big issue, but they gave me the wrong room type, and overall there wasn't a whole lot of attention to detail.
Staff was absolutely amazing!!! Location is two blocks away from convention center, reading terminal market and major attractions. We stayed in a interior room and didn't hear a sound. We will def stay here every time we visit Philly. Rooms are a bit on the small side. Lighting is very dim in the room.