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The room was never cleaned and we spent 3 nights until I complained to the manager. One of the elevators was broken all weekend which left a single elevator for all the guests and staff. The lines for the only working elevator were very long sometimes taking 20 to 30 minutes to be able to return to your room. Very disappointed. I asked fir an adjustment to our bill or some accommodation however nothing was done. We will not return.
Comfortable bed, good sized room, great location, great room service. The fire alarm kept going off throughout the night and we didn't have any hot water and could not shower in the morning.
The room was a little dusty and the bedding looks worn. I found hair on the desk which was a little off putting. Otherwise the room was fair for the price and location.
Rooms were very clean like the coffee set up for the guest and especially the water. Employees very pleasant and accommodating N/A
I LOVED being able to get seltzer water in the lobby 24/7 and I loved the coffee machine in the lobby, too! The computer workspaces in the lobby were also very, very helpful. It didn't have a lot of silly extras -- the rooms were spare but completely adequate. The maids actually left the towels alone if they were hanging (so they weren't laundered needlessly). My husband complained that the bathroom was so cramped and that he had to hold the toilet seat up when he wanted to pee. The fridge was in a cabinet which wasn't installed so well so it was tricky to close.
I liked how cozy our room was. The snacks provided in the lobby were delicious! The location was amazing. We were able to walk everywhere, which had been our goal. Overall, excellent hotel! I wish the bathrooms were a bit bigger.
Excellent location. Nice lounge/lobby. We were not given the room we paid for. Instead we were placed in a room with one bed and our son had to sleep on a cot. They refused to adjust our charges. The next night we received a room with a sofa bed, but it had old sheets on it.
Location The staff is poor when it comes to taking care of customers. Will never stay there again.
Affordable with nice accommodations. There was always water, sparkling water, tea, and coffee available in the lobby. To operate the elevator you have to put your key card in, which made me feel safe. There were snacks in the lobby the first night we got there and then they all disappeared...it was weird!
Great staff. The listing mentioned free parking. It was not- only 35% off
No real room service. Showers not great.
It was a very comfortable and clean room. Probably taller than it was long but unless you're bringing a pop-up trailer with you there's plenty of room. The bed's comfy and the shower is really nice. They had a hair dryer to use. There's no fridge but that's not a huge deal. I would have liked to have a safe since it is a city, but it's not in a rough area. Some people complained about the two elevators, which is a bit odd but not so much so that you should be like the one guy I passed who was trying to figure out how to get out of the lobby (I mean he got in there in the first place, somehow). There's a big mall with a food court right across the street and all manner of fast food in the block between 15th-16th not to mention most everything you'd want to see or do is basically walking distance (under 1-1/2 miles - South Philly/Italian Market, Liberty Bell/Independence Hall, Eastern State, City Hall, Chinatown). I'd really recommend the hotel, and that you do walk places, don't take the tourist bus, you'll see a lot you wouldn't otherwise. Someone else complained about the parking, I had no issues, it's a city, you pay to park, and it's not like you're walking more than half a block (it is literally across the street). WiFi speed: 18-20MBps was what I got. The staff while extremely polite were not really the most helpful, everything was "It's not my call" when it came to business. I had to jump through a bunch of hoops just to get my stay extended, and they had me put down $50 per night for incidentals (would've been $150 if I'd used cash). There's no mini-bar and I wasn't planning on ordering room service, so this made no sense to me.
The staff was friendly, respectful and professional.
the view and the room was lovely, the hotel is close to the city hall and to the museums. Bar on the first floor is good. The pool was not very clean (passable) and people had to ask several times for towels. The pool area can be a great place - just add some plants, get rid of ugly fence, put a bar there....
I love the nicely decorated rooms and modern feel. Great location. Rooms not quietly. Could hear all traffic from the street and noise from other rooms and I was on the 9th floor. Would like to see Sonesta to replace those thin windows with something better.
clean, nice staff, secured parking, spacious rooms, microwaves in room, no smoking, comfortable bed and sheets Daily parking was over $40/night
Clean & facilities are modern Room is describe with "city view", only view is an office building across our room. No full service restaurant in the hotel but walking distance to everything.
Construction at an adjacent building seemed to go on all night long. Unable to have any silence or sleep. And then there was a taxi "horn-honking" demonstration in opposition to Uber. Worst hotel experience of my life.
Beautiful boutique rooms N/A
The bedding is super comfy and the overall look is modern and very pleasing. Great staff. The room was a tad too small for me.
Great location, clean and very friendly hotel staff. The Art Bar left a lot to be desired. Poor food and service.
Noisy and crowded they day we were there a plain clean serviceable hotel Two things. Our room was between two college kid rooms with multiple tennants. They were polite but busy Other was we went to happy hour and the price was not honored
It's clean, the rooms are really nice, and it's in a great location. I have no complaints. This place was awesome.
Great location to tourist sites. Rooms are moderdon, clean, spacious. Room are not very sound proof.
The staff and service were impeccable.
Everyone was friendly, my room was rather large and I enjoyed the ambience. My room was mainly clean but I felt like certain surfaces needed another wipe.
Location is perfect for shopping and eating. Room was quiet, clean and comfortable. Staff were warm, welcoming and helpful. Loved the slippers, thick towels and soft sheets. Lanvin bath products - wow! Nothing. I would easily stay here again if I can find a good rate.
Te walls are paper thin. You can hear what everyone is doing around you.
The staff was the best part. They went above and beyond to make my stay the best it could be. I wish the breakfast was included during the week. Needing to order breakfast in the morning is very time consuming.
Excellent location. Great bed. Gym was good
The whole staff is professional and friendly. When they say hello,good morning or ask how your stay is going, it's all sincere. It doesn't sound like a chore or they're just doing their job, they really care!
The Sofitel in Philadelphia is in a great location. It has beautifully appointed rooms, and the staff are gracious and warm. Typically, I feel very comfortable in any room I stay in. However this time, the air conditioner didn't work properly, and the shower didn't drain properly. It did dampen my enjoyment of the hotel.
Love the hotel and the location. The bar was nice and the French fries late night were amazing. Met an old friend in Philly for one evening. We had a great day in the city, a wonderful dinner and retired to the room at eight PM to get reacquainted. At 10:15 we had a hotel staff member knock on our door to tell us we had noise complaints and to keep it down!!! There was also a note under our door say pleas keep it down the walls are very thin!!! Really??? 10:15??? And they want Philly to be known for the city of LOVE but only if you whisper! Disappointed the staff actually came up to tell me that. I will not be staying there again if I am doing anything but sleeping!
They found and provided a mailing tube for us so that we could pack a poster and didn't have to mail it home. I little pricier than I would have liked.
Had a prepaid reservation for Sofitel and arrived a day late due to a family emergency. I did not have time to call the previous day and when I arrived the manager said they had cancelled my reservation, charged me for one day and that he 'would help me find another hotel.' Pathetic, at least could have called me before they cancelled my reservation. Never stay at the Philadelphia Sofitel again.
There were many stains on mattresses, Knicks on walls and doors, bedside glasses were not cleaned/replaced each day, gym was filthy with sweat stains on machines and equipment and floor. This hotel is desperately in need of an upgrade/remodel
Location and friendly and accommodating staff. Carpet needs to be replaced.
Hello, I'm writing here because I'm very disappointed. When I booked the hotel on Kayan it said that there was a working swimming pool. There was not! I booked this hotel because there was a swimming pool since I need to swim for health issues. I'd like to get fully reimbursed for this stay. Looking forward to hear back from you. Thanks, Giorgio Arcelli Fontana
The location and being able to park at the hotel. Also like that they have a pool.The The pool was shut for maintenance. No free Wifi. Parking was expensive.
Hotel is in convenient location and staff is friendly. Furniture and rug in room were stained and unclean. Housekeeping did their part to clean the room, but the stains were unsightly. Not sure how they can let people stay in rooms like this.
Location Iron had black stuff coming out of it... the tub water didn't go down it took awhile for it to go down. They over booked the hotel so I didn't get the room I paid for.. I paid for a king and I got two doubles but it would have been fine if they are normal beds they were twin beds... uncormfortable for two people to lay down so we had to sleep in two separate beds smh..
no free WIFI No breakfast No minibar no free parking for the guests
There were a lot of negative reviews but we really liked it. Location is good, room is nice. Bed is clean and comfy. The carpet may need a refurbish but that's it. 4-5 stars.
It all started with our arrival and meeting Anton Ford at the front desk. Anton's the best.......friendly, funny, informative. Our trip to Philadelphia was awesome because the people were fantastic......no matter what we did or where we went. And Anton really got our trip off to a fantastic start. Thank you Anton!
This was a very convenient location to downtown Philadelphia. The front desk staff were very pleasant. The room was adequate. The bathroom was clean. The water pressure and temperature in the shower were perfect. In the morning, I went downstairs to get coffee and mentioned that the coffee pot in my room did not work. The woman behind the counter made a note of my room # and gave me free coffee. I was pleasantly surprised. The valet staff was friendly, courteous, and efficient. The check-in process took way too long. When I got there, there was a line of about 20 people and only one person at the desk. I came back 45 minutes later. There were about 25 people on line but they finally added additional staff at the desk. The carpet in the room was dated and wrinkled in places -- creating a tripping hazard. The coffee pot did not work. The outlet in the bathroom did not work. We checked our luggage the last day to enjoy a few more hours in Philly, and the bell hop was grumpy.
Staff quickly changed our room as we were originally put into one with no working drawers Small bathroom, rooms need refurbishing , pool as well. Not the standard expected from a Sheraton
It was a great stay. Reviews were so so, and was worried. Nothing to be worried about! A little older building but beds are very nice
My friends in another identical room had a rate that was half of mine and was booked directly through the hotel. The hotel couldn't honor the rate for me because I booked through kayak.com. Very disappointing, kayak is supposed to find me the best rate and not make things more difficult.
Nothing The valet misinformed us about the parking. They strongly recommended we pay 50$ for valet parking rather than on the street. The hotel room was not very ideal or modern for the price. The towels and bed sheets smelled as if they had not been changed or washed. The hotel did NOT provide amenities, and the shower products provided were very low quality and would not use them on my body. There are plenty other choices in Philadelphia and would not recommend this La meridian.
Clean rooms City Hall views Lobby bar with friendly bartender Friendly and accommodating front desk staff Diminutive gym Broken solar shade in room
Interesting hotel since it had been a YMCA before The elevator gave a lot of trouble.
The room was modern and aesthetically pleasing, with comfortable beds and linnens. It's not a big issue, but they gave me the wrong room type, and overall there wasn't a whole lot of attention to detail.
Staff was absolutely amazing!!! Location is two blocks away from convention center, reading terminal market and major attractions. We stayed in a interior room and didn't hear a sound. We will def stay here every time we visit Philly. Rooms are a bit on the small side. Lighting is very dim in the room.
Very modern with a side of vintage appeal. Awesome doorman Old hair dryers. Scratched mirrors. Dirty Windows.
The friendly atmosphere in this stylish, classy hotel. The rain.....but the hotel had complimentary umbrellas in the entrance hall.a very welcome touch as we'd forgotten ours!
Clean,comfortable and welcoming
Friendly staff. Good location. $50 for valet parking. Still not sure where they parked the car....
Absolutely LOVED staying here. My boyfriend and I stayed here after the marathon. Bottled water when we arrived, champagne and the staff upgraded our room! We got there 3 hours earlier for check-in and because our Queen room wasn't ready yet and my boyfriend was visibly exhausted from the marathon, they gave us a King room that was ready. The rooms are the perfect size, comfortable bed, clean bathroom with amenities, and room service was fantastic. Free wine social hour by the fire was incredible. Hotel is centrally located with a lot of great food surronding. We'lol be staying here anytime we're in Philly! 18% gratuity and 5$ service charge placed on the food service is a bit excessive. The lady (who was so sweet) brought the tray into our room and had me sign a receipt that had a tip option on it. Just mad it a little uncomfortable. It didn't take away how amazing the food was though!
Friendly and accommodating staff Plenty of nearby restaurants No business center (but front desk was helpful)
Location 1) Room was extremely small and uncomfortable. 2) AC Fan cycled on and off every 15 seconds or so keeping me awake during most of my first night there. I reported this to the front desk and asked that it be fixed, but was not. I had to turn off the AC the next two nights in order to sleep. 3) We had booked several rooms for a wedding party. Only 1 was available for check in at the advertised check in time. 4) Only 4 elevators for a 25 story building made getting from floor to floor very difficult. For example: getting coffee and ice (each available at only 1 location in whole hotel) took an unacceptably long time due to long elevator waits. 5) Staff was not very helpful. One of our guests left an item in another room. I had to follow up with lost and found 3 times before I was able to get it back. 6) in short...while I've stayed in many hotels in my life, this is one of the worst experiences I have had. Next time I will stay in a Red Roof or similar....my experiences there have been much better. This was certainly the poorest "value for dollar" that I've ever experienced.
We loved the service and the wine hour. Great ambiance in the lobby. Will definitely stay at Kimpton hotels again. None.
We were in town for a wedding and gifted our reservation for Hotel Palomar to the newlyweds for the evening after their wedding. The staff at Hotel Palomar was fantastic- they quickly and easily added names to the reservation and a bottle of prosecco and lovely note was in the room when they arrived. They loved the room and we loved knowing they were well taken care of! No complaints!
The hotel was pet friendly Hotel need a pool
My hubby and infant stayed at this hotel for new years day, and we loved our experience. It was convenient to downtown philly, our city view king was spacious for a downtown hotel, and the hotel extras, like happy hour, morning coffee, and all day hot cocoa were lovely!
I have stayed at Kimpton hotels on the east and west coasts and I have always had an excellent stay. The rooms are clean and well decorated, the rates reasonable, the staff warm and welcoming and the customer service exemplary.
My fiance and I visited for the holiday weekend. Staff was very friendly and helpful. Room ammentities were updated. Great views of city (of your on the right side of the building). king size bed was nice to have although it wasn't especially soft. Room was cleaned every afternoon for when we returned. They have decent free wine ever day between 6 and 7. The hotel lobby and elevators and hallways were nicely decorated, full of art. Room size was just average, didn't have much if any more room compared to other hotels. The shower was nothing special, same size and same shower head I would find at a 2 or 3 star hotel. Nothing was inclusive except for a few toiletries you may have forgotten at home. We had a weird Brown smudge on one of our end table drawers that room service had to clean up. Only 4 elevators for 25 floors of rooms was bad, if your in the top floor like we were we had to stop at 4-5 floors going up or down before we arrived at our room or the lobby. Ice is Only on one flone which is extremely inconvenient. These negatives were a big let down, overshadowing the positives for the price you pay.
Great located, clean and comfiy. pretty new rooms. Nice staff No free wifi (pretty oldfashioned) No parking, 48 $ for one day valet was pretty expensive.
I liked a LOT on December 12 Santa klaus with all the dogs around It Was simple delightfull. For me a 10 Star hotel. We spend 3 weeks and we enjoyed
Great location and atmosphere Prices of food and drink
The rooms are beautiful. We stayed on the top floor (15th). There is always an elevator available. The staff was very friendly. The shower was the best I've ever used in a hotel. It had a HUGE rainfall style top with a wand for all the hard to reach places and adjustable water pressure. The hot water was nice and HOT. And the bed was amazing! The view of the nearby skyscrapers was beautiful and it's in the best location to shop till you drop! I would stay again but I would only book through kayak because I got the room for about $100 less per night!!!! The only downside was that I requested a quiet room and found the ice machine directly across the hall from me. I only heard a few people in the hall so it could have been worse.
The bed was really nice. The toilet seat needed to be replaced.
The room was very nice and fit our needs well. We thought the bed was as comfortable or even more comfortable than ours at home, which says a lot. Our shower didn't work. After a hot night outside at the Cold Play concert, we wanted to take showers before going to bed. However, when you pull the knob to turn on the shower, it came right out of the faucet. It was almost 1 am in the morning and we didn't want to call anyone. So we opted to take a bath but it was not what we wanted. Hence the reason I only gave the hotel a "Good" rating.
Location, shopping convenience, room decor, Large Smart TV, Raiin shower, Bed and comforter. All terrific. Nothing not to like
they overbooked. I had to find other accommodations.
I had a quick one night stay in Philadelphia and chose the beautiful Westin. My room was first class,and service was exceptional. I will definitely stay here again .
I cannot think of one thing negative to say about it. It was just lovely in every way. Everything was perfect.
Attentive staff Noise between rooms
This Westin is very well located! It is located directly across the street from the HUB Cityview for business meetings. It is one mile from the Liberty Bell, so the walk was great. There were plenty of restaurants to pick from around the area without going by cab. The Westin has a very nice bar which served us some very nice dinners. The staff was over the top great. Our room was so nice. A fall festival which was quite large was set up for Saturday right near the Westin. It was a great experience for us!
The location was great. It was very close to everything. The staff was friendly and helpful. It wasn't worth the money for what you got. It nickel and dimes customers for everything and amenities were overpriced. Parking, snacks, water. There isn't a microwave or fridge in the rooms. A fridge was provided upon request but it was not in the best physical shape. The tub and cups weren't the cleanest
The staff was friendly and accommodating. Old king bed with two craters on either side and a mountain in the middle. Sparse king suite room missing some typical and expected details such as a bag for ice bucket, a second robe, or a second cutlery set from room service. The staff was nice and accommodating, but we just stopped calling the front desk after the 2nd call. Also the vanity area of the bathroom was awkwardly massive - perhaps 12'x24'. It contained a single sink, and a separate make-up vanity (without a stool). The toilet and shower (no tub) were located through a separate door to the standard, camped hotel bathroom. Weird prioritize took of space, that made the suite feel awkward.
The staff was absolutely amazing. Every interaction was welcoming and friendly as if every single person there had a mission to make my stay the best it could be. The food was outstanding also. We were pampered!
Comfortable beds, spacious room and bathroom. Very slow draining tub. Beautiful view from Assembly rooftop bar. Would stay there again.
Wife and I had a great time here. The location, staff and food is excellent. I would highly recommend this hotel for adults. With Kayak's website I got a great deal, thank you. Age is catching up with this hotel, hall carpets, moulding need to be changed and the bathrooms should be modernized. I rate this hotel at 4.3 stars.
Excellent breakfast at the farmers restaurant. Room was very clean. Double beds should be changed to queen beds. Poor drainage in bathroom of sink and tub.
The Good: Very luxurious rooms. Friendly staff. Really good food on site at the Urban Kitchen. Location was prime to get to all the museums and city center. The Bad: 2+ hours delayed check in time. Compensation was essentially a drink at the bar. This happened to many people around us. When we finally got to our rooms, there were NO towels!!! For the price we paid and the star value of this hotel, I was very disappointed.
The comfort of the bed. It just felt old, out of date, old school, stuffy. I was also surprised that the only amenity for such an expensive hotel was a tiny little cup of coffee, self-served in the foyer. You had to pay for everything, even WiFi access.
Food at Urban Farmer was fabulous. Quite a delight. Rooftop bar was excellent - beautiful view. Room smelled like smoke. First staff person apologized and offered no other solutions. Second call the staff person offered an ozone machine to clean the air. He never showed up. I called two hours later after dinner and they said they couldn't bring the ozone machine to the room, stating that the machine couldn't be in use when the guest was in the room. Disappointed in response and knowledge of staff.
Really enjoyed my stay. While not traditional room service, the food at Urban Farmer was amazing.
The Best Leaving
Great location, nice rooms, wonderful showers, and the staff was friendly. The hotel restaurant was decent at best. It seems like it should be an attraction but is merely just a side note with interesting decorations. And they also charge $60 a night for parking at a hotel you are already paying to stay in. That was almost half of what I paid for the room. It's not NY or DC and shouldn't cost $60 to park. Ever. Anywhere.
Very friendly, knowledgable staff, ready to help at an instant. Very nice rooms, nice location
The room was very comfortable. The location is great. the price was very reasonable and the staff very nice. The room was a little bit noisy during evenings and nights. I think it would be nice to put double glazing.
James (on the desk) was a great help to us ; we were also able to negotiate a fee comparable to a different facility. It is expensive but in a great location and has large rooms. I hope to stay there again. the breakfast is very basic. Yoghurt and a muffin! some of the desk staff were much less helpful whilst others went out of their way to make sure we were well cared for.
This is the best place to stay in Pholadelphia, perfect location, perfect staff.
We loved the comfort of the king size bed. Having a kitchen gave us the opportunity to cook in or bring back leftovers to reheat in the oven or microwave. My husband could watch TV in the livingroom while I had the TV in the bedroom. We could not find any reason not to stay there again. The location was perfect for our appointments and the comfort of the room was fantastic.
Comfortable hotel, nice neighbourhood, in the city center
Location and high quality of the appartment
I found my studio to be well appointed and comfortable. The location is excellent and the hotel staff are friendly and helpful. There was a lot of street noise (people partying) up until about 2:30am and I wonder if somehow there could have been better sound insulation. A minor point is that there was no dish drainer.
Stellar hotel and concept that leaves out all the things you don't need or want -- like a crappy hotel restaurant and bar -- to focus on the things you do: great, comfortable spaces and design. The staff is fun and informed and very helpful. I wouldn't stay anywhere else in Philly now that I know about the AKA. The cab driver (and many others in the city) don't know about it. I got dropped off the the Rittenhouse Square hotel juts across the square. No biggie, just make rue you're at the right place.
The suite was very nice and clean, the staff excellent...
It was walkable to my event Elevators were busy
The location The customer service from employees was horrible when I went up for breakfast. Was going to be my first time staying at this hotel. After I found out they don't do COOK TO ORDER BREAKFAST like most embassy's and my room wasn't ready when I checked in as promised and the employees weren't friendly. I decided to take my business somewhere else.
Convenient location for City travels. Appears to be reasonably clean. Good value for the expense. The hotel is dated and well used.
I like the size of the rooms Our shower was broken, our toilet was broken, we were not given enough towels, we had to call down for toilet paper. The breakfast was good, but it was a mess which made me feel uneasy about eating because of how horribly unclean the whole area was.
We love staying at Embassy Suites with our two kids (6 and 8 years old). The separate space is terrific for letting them go to sleep before us. The included buffet breakfast makes mornings easier too. The physical property is very dated ... only one of the three elevators was working as we went to check out at 9:30 AM, so we walked down 18 flights of stairs. I feel really badly for the cleaning staff who are competing for space on the elevator in order to turn over rooms! That said, every single person we interacted with had five star customer service and a great attitude. For the price, I'd definitely stay here again, but there's nothing luxurious about it!
Loved the room and the staff. Breakfast was overpowered by cooking meat and eggs. I am a vega. There are vegan options near by.
Room door did not lock caught it on the way out on a Saturday nite. Waited over an hour for maintenance. Had to move to "the only room left" which was not a king bed (two doubles) and did not have a refrigerator. Really ruined the evening as we were not able to leave the hotel until midnight when we were planning to leave at 10:30. Got a new room the next day and the toilet did not work. Maintenance was there in a few minutes. Very disappointing experience. Front desk comped parking but then put it on my bill so I had to fight at the desk at check out to get parking comped.
Recently I had my wallet stolen with my credit cards so I made the reservation with a relative's credit card, so when I checked in the ask for the credit card and obviously I didn't have it and the lady receptionist would not take other type of payment, so I lost the reservation and the money and ended up paying for a Holiday Inn which did accepted cash. Very bad hotel don't stay here.
The staff was great and very helpful. Our room was nice, very comfortable and clean. We liked the location as it was walking distance to some museums and also a Starbucks! Snacks in the early evening and free breakfast was a nice extra. I would definitely stay again at this Embassy Suites. My stay would have been excellent had it not been for the very long wait we experienced with parking. We were aware that it would take about 30 minutes from the time we called the parking attendant to have our car ready for us at the front. We called right after we finished our breakfast, went to our room to gather our things and check out. Once we checked out we waited in the lobby for our car to be brought around about an hour. We finally asked and were told that the desk had not told an attendant to get our car ready. They got right on it but we ended up waiting about another 25 minutes for our car, making us late to our outing. Had it not been for this issue I would rate our experience as excellent.
Staff were extremely friendly!
Location, cleanliness, facilities Concierge, room proximity to Elevator
I arrived at check-in to find that my room had been given to someone else earlier in the day (this is after receiving a follow-up confirmation email earlier that morning). I was given an alternate room in a building that was completely across town which was newly renovated and nice but it required a cab ride to get there and it was not the extra step I wanted to take after a long day of travel.