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Location Dirt in corner of bathroom, pool area unkept,
Great location in walking distance to historical sites. Super friendly front desk staff. Room was not ready at 5:00 pm. They did take half off parking to compensate a little.
We had never been to Philadelphia and had no idea what expect. This hotel was elegent, clean and updated! At check in they gave us a piece of paper that had all surrounding restaurants and attractions all seperated by types of food or establishments. Then as an added bonus, the kind, helpful staff member at check in even put stars next to the best places to go to with kids. To make things more convenient the 1st morning we were there we were able to schedule a bus tour of Philadelphia right in the hotel lobby. This worked out great for us becsuse we only had one full day there and wanted to see as much as we could. So all this is great, but the best part is the LOCATION!! With in the hour that we arrived we deciedd to walk to get none other than a cheese steak. We walked the direction to Jims (which was suggested by the hotel staff and happens to be the best philly steak in town) and with in 2 blocks of the hotel the street transformed to a bustling city to a picturesque scene of 1700 brick houses, with trees canopying the the cobble stone streets. I walked to Starbucks in the morning from the hotel and walked right by where Benjamin Franklin had been buried and didn't even know it! The parking garage is not connected to the hotel and if there is valet, we never saw it. There is a parking garage on the premises, but no entry directly inside the hotel to and from the garage.
This hotel was very comfortable and in an amazing location, close to everything I needed. The night staff were a bit grouchy when I arrived, but Seamus and Andre were really friendly daytime staff. I ordered a whiskey on the rocks at the bar and they charged $4 just for the "rocks"(aka ice) - drink-lovers beware!
Not really good for young toddlers comfortable bedrooms. Needs updated decor and carpets definitely need a good deep clean. Better attention to details such as restocking coffee and cups complete with lids. Likewise bathroom products. Staff polite but on a rush to get through whether finished or not. When asked by telephone about airport shuttle was told none upon arrival at hotel found they do have services
Room was ok....nothing special Very bland decor....bathroom wasn't great. One of the towels had a huge hair ball on it. Maid took the TV remote from the room
Comfortable bed. Bottled water in the room. Right in the middle of old town Breakfast buffet was so so.
From the minute we walked in, the front desk staff was helpful, gracious, and went above and beyond to make us feel welcome. Danielle was a star! She made sure that we were well taken care of after our long day of travelling. She even directed us to the best Philly Cheesesteaks in town! Hotel room was great. Location was perfect. I would definitely recommend this hotel!
Perfect location! Right in the heart of historic Philadelphia with plenty to do within walking distance! Staff was helpful with everything requested Bathroom was not very clean. Used q tips in the room. The coffee was not restocked.
Location was perfect for walking to lots of great historic and shopping/neighborhood browsing. Parking a bit expensive ($36/day) but it's a city, so it was expected. The staff was VERY helpful and friendly, got us right in even though we showed up a few hours before check-in time, answered all questions, and gave some great recommendations. Overall, a terrific experience and I would highly recommend!
Great location and pleasant staff. Guests in the next room hosted a party until 5:30am. Several calls were made to the front desk, but the party continued throughout the night. I got the impression this is normal behavior at this particular hotel. Wouldn't recommend to others traveling for business.
Great old city location. AC unit is loud; bathroom could use a thorough cleaning -- dust and hair accumulated in corners. Tub did not drain; ankle deep by the end of the shower.
Great location for my work. Great restaurants in walking distance. Nearly ruin my shirt with a rusty iron.
Nice location for nightlife and history tours. I receive a monthly check from the VA for a service connected disability -- my ONE night stay cost more than that entire check! And for what? I received no continental breakfast; parking is $50 a NIGHT; and my room with a king-sized bed was tiny. No idea if internet was included, as I was not given a password. I wanted to sit in my room and prepare for a speech I had to give, but, my absurdly expensive room did not come with a chair besides an ergonomically nightmarish desk chair. I had a ton of clothes because I was there for a three day wedding, so my hands were full. I received no bell-service, carried all my stuff to my room, and the keys didn't work; so I had to lug everything back to the front desk. Had to iron shirts for the wedding, the ironing board looked like it was bought from a yard sale. For the cost of this room, I expect quality amenities. Also, the bouncer for the rooftop bar, who looked a like a teenager, watched one of the wedding guests get assaulted, laughed, and did nothing. Honestly, we should've called the police. Posh and ostentatious, with little reward. Go somewhere else.
I left an expensive piece of technology in the room and when I returned a couple hours later, the staff said they didn't find it.
It was a really nice hotel - beautiful room and facilities- great location. The bartenders in the bar were really helpful and gave better suggestions for what to do in the city than the reception and concierge. No bathtub in room - despite beautiful picture. This is the 3rd or 4th Kimpton Hotel I've stayed in but the least intimate. Hotel was a little busy and staff could be a bit warmer and more helpful.
I had a great experience staying at Monaco, from price to service everything was perfect. I think they should have better pictures of the corner suite on there website, because there suite was better then the pictures shown.
Each and every corner of the hotel is just amazing. Love it!!
As with all Kimpton Hotels, the decor is amazing & very much in-line with my aesthetic. We also really enjoyed the location of the hotel; we stayed over 2 very nice days & walked 30 minutes down Passyunk and over to the far edge of Rittenhouse multiple times. We tend to spend most of our time out-and-about, but the time spent in the hotel was very nice. We requested a room away from the elevator, which they did not oblige. We were essentially directly next to the elevator bank, however it ended up being quite. That said, we were there on a Monday night, I'm sure the weekends are a bit rowdier. Bed was not very comfortable (for me, the BF loved it), the outlets stopped working in the bathroom in the middle of my blow out & could not be fixed, the internet did not work the day we checked in. Also...there is not much follow-through from the staff; we had requested a later check-out that they never acknowledged until we were physically there and brought it up ourselves again during check-in. We asked for a room away from the elevator bank, but were put in one directly next to it. Tried to order room service & the person on the phone said they would have to call back to 'confirm the order' but never called back..the food appeared 20 minutes later, cold. Negatives aren't the end of the world, but there are definitely some things we weren't thrilled with. But the staff, including the valet, were lovely & very friendly.
Very stylish hotel with comfortable rooms. Staff was friendly and attentive. But the best part is the location, you're across the street from the birthplace of our nation!
We love the staff as they are professional and fun. They offer free happy hour and coffee in am! This is a big deal and makes people feel welcomed. The rooms are stylish and cozy! We had a 2 month and 14 month old children who loved it too! Smaller elevators but it was doable...we just have 2 kids and a huge stroller ;)
Love atmosphere and staff. Location and style is also a plus. It's friendly for us with our 2 kids under 2. The bed was not as comfortable. We usually have a king size bed but opted to 2 queen size and I would prob not do that again.
Stayed for NYE.. very nice hotel. Excellent staff. A bit pricey. Would consider a return trip.
We stayed one night and decided to extend our stay for two more nights. The location was perfect - walking distance to historical points of interest in Philadelphia and to the wedding and reception we attended. The room was well appointed with a nice view. Nothing.
Great location, friendly staff. Noisy refrigerator in room.
The downstairs spa and pool was relaxing and very clean. The staff throughout the hotel was friendly and quick to take care of anything we needed. Even though the valet parking quickly retrieved our car and due to the difficult nature of street parking in Philadelphia, well worth the cost. We had a wonderful time at the Franklin.
Breakfast not included
The location is perfect in the center of the historic district of Philadelphia with top restaurants within a short walking distance Hotel is a bit tired and could use quite a bit of updating.
The location was great--right across from independence park with many other attractions within easy walking distance. We had a great view of the park through two big windows in our room. The staff was very friendly. Although the hot tub was broken and much missed, the spa was otherwise very enjoyable. I particularly appreciated the valet and doorman offering to allow us to park in front of the hotel while we loaded the car with our luggage. The drapery partly obscured the great view, and could not be pushed out of the way.
Beautiful rooms with attentive staff and great location. My stay couldn't have been better! Can't wait to return to the Omni.
Housekeepers were the nicest people in the whole facility Let me see Spa - the massage therapist texted on her phone through the entire massage, massaging with one hand then putting phone on my back Front desk - asked for late check out, was told it was not possible because hotel was sold out that night. As the conversation progressed or digressed as the case may be, was told that I could extend for another night. Not sure why it's okay to lie to people to their face Summary - not only will I never stay at that hotel again in philly, I will never stay in an Omni again. Not sure why the employees don't understand that their pay checks come from money paid by guests. You might want to let them know how the revenue is generated. Sad day
Loved everything except restaurant staff. The front desk staff was excellent! I tried to call in a pick-up order, and your restaurant staff was rude and didn't put in my order.
Location location location. Kitchenette, room decor, foot shelf in shower (not important to all, but us gals appreciate it!), good climate control, room key access for elevator (great for security). No lotion in room (I forgot mine), no place to get wine and/or beer for the room in the evening, parking garage is really complicated set up, no access to hotel from garage and difficult to navigate. One of my wash towels was soiled (ick).
Great breakfast. Clean and modern rooms. Excellent location
The cleanliness and modern decor was very inviting and appealing. Breakfast ending at 9 instead of 10; there's no validated parking, paying $34 for parking is ridiculous.
People were nice and helpful. Breakfast was decent and family friendly. $40 for parking for the night is a bit ridiculous. Wasn't a fan of the bedding. My family has a tendency to toss and turn and by the morning the sheets had mostly all come off my bed and the same for my daughters. Not a huge deal but a fitted sheet would have been n ice.
Location, Price, and Kitchen. Parking situation, bed took sometime getting used to and accessibility for Internet.
facility was very nice. staff very accommodating the air in our first room didn't work. After an hour of being in the room the temperature was still 78 degrees. Engineering said the people who had that room before us had the same problem. They shouldn't have sold that room again until it was fixed. But... they moved all of our belongings while we went out to dinner and were very nice and helpful.
Paying 40 a day for parking was crazy, other than that it was awesome
Right across the street from the wonderful Reading Market and the Convention Centre, and next door to a great burger place. Staff was wonderful. Room was spacious. Free coffee and tea all day! Heating was a little weird. The air conditioner was powerful and came on automatically until we turned it off, but then there was little air ventilation. Certainly not the end of the world.
Room was dirty and disgusting
So close and convenient to Jefferson Station train stop. If you are planning on using public transport to get from the airport to the hotel and back, you can't beat the location. It was also close to restaurants and within walking distance to historic Philadelphia attractions. Was traveling with my seven year old and I felt safe in the neighborhood. Staff was very friendly and very helpful! Restaurant in hotel had good options. Everything was clean and in good shape. Pool area and exercise room left a little to be desired but were good enough for my son to enjoy and for me to get a vacation sized workout.
onvenient, good service, clean room
Breakfast was very good. Dining room good ambiance. Wait staff were excellent. Air conditioning was too noisy. No night light for bathroom.
Location central to everything we came to do. Everything was great! Staff was very friendly and helpful.
Location and clean No parking available. Full size SUV would not fit in the local garage we had to park few blocks away from The hotel at $40 am night and we got charge every time we parked. Wifi was slow
Right in the city close to lots of tourist destinations. Beds are incredibly comfy, and loved the microwave/fridge/keurig combo. Very close to some dodgy parts of town. Parking is outrageously difficult to find on street (and I'm from NYC). Just pay the insane fee for the parking garage, it's worth it. On street is $9 for3 hours anyways. The hotel itself wasn't terrible with clean rooms, a pool/hot tub area and decent exercise facilities. The whole place was a bit dark and I felt compelled to turn on all the lights in the room and it still felt dark. Other than the hotel feeling dark and a bit old it was a pleasant stay.
Good check-in and upgrade to larger room. Good coffee maker, everything in working order. Decor is bleak. Fixures are minimalist. Lobby is a B-/C+.
The maid services was very helpful. The staff downstairs was unfailingly friendly, even with the difficult customer in front of me. I loved my stay. I kept running out of creamer and asking for more. I probably just use too much. They always brought it up for me right away.
Very convenient location for visiting our local office. Congested area, difficult parking, lots of traffic. (standard downtown Philadelphia)
Convenient location, helpful staff. Complicated garage access.
Great location getting to the convention center!
Great price and location.
Located next to the convention center , very close to highway. No parking only street parking. it was 25$ for the day so it wasn't too bad. Rooms did not have a fridge. When I asked if I could store something in the fridge they turned me down :( Also, the shower walls were a bit worn down which was a bit unattractive looking
Nice scam. Needed a 48-hour cancellation notice. Unfortunately I didn't know I wasn't going to make it until 24 hours prior. Nice way to make money. 100℅ margin!!
The location, and at first the room which had comfortable beds, 4 pillows each, clean towels, nice view, and friendly staff. What you would expect from a Sheraton Hotel. Cleaning was not done on our second day, and it was poorly done on the third day. There was no fan in the bathroom and mold began to grow behind the sink on the third day. No microwave or frig. Dirty carpet and closet door.
Located right in the city center. Easy to get around to popular locations. Affordable price. Nice room decor and bathroom. Staff was clueless, poor communication between each other. Check in was supposed to be at 3pm I arrived at 4:45pm and still had to wait 20mn for my room! Found blood on one of my pillows. Was woken up at 2am by the fire alarm, with no follow up announcement from the staff, and then had to go all the way down to the lobby to figure out what was going on and was told it was because there was no staff in the lobby and someone tried to get in without a keycard which turned on the alarm. Then the next morning when I went to check out I was asked how my stay was and I said "interesting to say the least" and mentioned the 2am alarm to the receptionist who then gave me a completely different story saying now it was because a gentleman left the hot water on his shower and fell to sleep, leaving the steam to turn on the alarm. So are they just making up stories?! The most upsetting part is that after all this I wasn't offered obsolutely anything for my distress. Nothing complimentary not even a piece of candy, to think they would want to make customers want to come back or feel atleast somewhat of sympathy for anything that went wrong. Nope, nothing at all! I was close to recommending this place and staying here on my next visit to Philadelphia, but after the horrible customer service i would tell everyone to stay away!
Comfortable rooms. This hotel's lobby looked very nice however it smelled horrible. I think because they are near the convention center tunnel they have a problem with beggars trying to take refuge in their lobby.
Clean, nice size room, great staff, good rate. One of the beds was very hard. Despite being on the 7th floor lots of noise from the street.
Nothing. The hotel isn't a bad place to stay, as long as you lock up your personal property. I had a watch stolen out of my room. A watch I placed in my bag the night before, under some clothes. Hours before checkout, my watch is missing. I then reported my watch stolen to the front desk and the housekeeping manager. Magically my watch appeared. Then I was told, in order for me to have my watch returned to me, I would have to pay for shipping. Yep, I would have to pay to get my stolen property back. Do not stay here!!! Or leave your valuables.
The place was very convenient and near where I needed to be; it was very clean; it had all the accommodations that I would have expected for the price The bed was too close to the heating unit that cycled on and off in a noisy fashion
The person at the front desk was amazing. While checking me in, he was nice, kind, thoughtful and very very helpful. I was only there for one night to take my exam the next day but he made sure my night was comfortable! He answered all my questions and helped in any way possible. He had a list of restaurants ready to go, I just named the cuisine and he handed me names of all nearby good restaurants. When I asked about parking, he told me about all the options (cheap and safe) nearby. I didn't have to worry about anything other than my exam! Thank you!
Find something else.
Hotel staff was friendly and efficient and the room was clean and exactly what we needed. It looks like an older hotel from the outside, but inside it is well cared for and looks like it may have been renovated recently. We stayed in a one bedroom, which had updated furniture and the bed was very comfortable. The room also had water and a coffee maker inside which was a pleasant surprise as I had expected a barebones room. We had a room at the end of the hall and didn't hear anyone in any other rooms. We walked from the hotel to Independence Hall, the Art Museum, Eastern State Penn, and Walnut Street, and found it a slightly long but comfortable distance to each, so it was a good central location. Also, we did not park with the hotel, but at a nice parking garage in Chinatown, which is just down the street from the hotel. With a voucher from the hotel, parking was very reasonable for downtown Philadelphia. All together the hotel was a good value for the price, especially since I booked the room only a short time before our trip. The bathroom could use a little work, it was clean but the ceiling was flaking and had stains, and the floor and shower just looked a lot older than the rest of the room. Also, the shower's hot and cold water was reversed, but we figured it out quick and didn't have a problem with it. My only other concern isn't with the hotel itself, but with the location of a homeless shelter on the same block. Not realizing this we left our car parked on the street across from the hotel and happened to come back to it at the same time they were serving lunch. We came back to our car surrounded by about every homeless person in Philidelphia. I just would have parked elsewhere if I had realized this, so FYI for future patrons.
Room was clean and staff was friendly. Although located near China town, which my son enjoyed, there were homeless people hanging out close to the hotel.
The cleaning staff were very good The women at the front desk was not very friendly. I asked her for a 9 AM wake call which she didn't do
Location, staff was rude, elevator was broken, breakfast in basement....never stay there! shelter outside door...people laying on the sidewalk.
The hotel was the cheapest I could find in center city, and I'm glad I chose it. I was just in Philadelphia for an audition, so I didn't need anything fancy. The room was small, but immaculate, every employee I came across (and I mean every) was kind and the front desk was very helpful numerous times. Easy proximity to Broad Street and SEPTA. Overall, I'd gladly recommend this hotel to anyone who needs a no fuss hotel for a quick trip. (Also I'd like to note the elevator was fine, the maids were very thorough, and there were no loitering homeless people). My grievances are generally small, but they added up enough to knock off a star. No fruit at breakfast and no outside windows were a bother, but not a tragedy.
Location Was handed room keys but room wasn't cleaned. Found a com don wrapper after it was cleaned. The AC stopped working for a few hours
My room had a broken shower, no hot water, broken toiket, and something wrong with the electric. Terrible. Shouldn't have been charged for my stay since I had to use other rooms to shower and use the bathroom.
Convenient location, the staff was helpful and accommodated our requests. Nothing inherently wrong with the room, typical budget hotel. WiFi worked fine. If you just need a place to crash for the night and don't want to spend any time in the hotel, this is fine. The number one most bizarre and bad thing about this hotel was that there were no windows to the outside in your room. Dark and cell-like. Not that you would have wanted to, because the direct surroundings were pretty bleak. There was, however, a useless and creepy window directly into the hall which was covered only with curtains. Why would you leave this feature in a hotel room? It made us really uncomfortable. This was enhanced by the fact that the area outside of the hotel was really swarming with homeless people. It's not their fault of course, but they were coming and sitting in the lobby, and the entrance into the hotel room hallways was not locked. This made us feel rather unsafe. Lastly, the walls were paper thin. Nothing they can do about that. Way way way overpriced for a really terrible hotel, only good for a place to crash in a convenient location that isn't a hostel or something.
Staff was awesome!! Room was loud, but to be expected
Located downtown and easy to get to everything. Small, old, noisy, drafty. Cost high for basically an indoor motel. Breakfast was not good.
Not a bad location, right on the edge of Chinatown. You are in a good central spot in the city and walking distance from the reading terminal market. Staff was extremely friendly. Lack of amenities hurts the score. Their 'business' center is on computer in the lobby and there is no pool. Could not find a fitness center anywhere even though I was told there was one. Did not make it to breakfast, so no comment there.
Great location, clean and nice facilities, helpful staff.
Very close to convention center. No frills hotel but clean.
Very loud music from restaurant downstairs
The location was in the heart of the Old City District. The room was very small and did not seem to fit the rate.
the location was perfect for seeing the city it was quite loud, the payment process is sketchy (pay at a convenience store down the street)
Nothing The rooms do not match the pictures what so ever. The bed for sure had to have bed bugs and the restroom had roaches. I didn't even stay for a few hours before I left. Reminded me of a room out of AHS.
Location was perfect in the Olde City of Phildelphia. One block away from Independence hall. You can hear everything, the wall were thin.
The location of this hotel is about the only good thing I can say. It's right in Old City and just about anything you could want to do is within walking distance. They were very misleading about the size and the amenities. Our "seating area" was a wooden chair. It was not very clean. The worst part though was the mouse that was sharing our room... Very disappointed in this hotel. Will not be back. Ever.
I loved their location and the vintage feel the old building gave. It would have been great to get an idea of the history of the building and why it was still standing after so many years.
This was one of the worst hotels I have ever stayed at!! The room was unclean, cramped, paint peeling off the walls, mold in the bathroom and not cleaned until we complained. No elevator!
For the location, the price is pretty good This hotel is a dump. Some people call it character, but that's nonsense. You don't automatically get to say something has character just because it's in an old building. Dirty carpets, broken down beds, busted blinds, missing ceiling tiles, leftover dirty laundry from previous guests, showers that don't drain, and a staff that's only there a third of the day are not "character" features. They're poor maintenance issues. Don't go here unless you're strapped for cash and plan on spending very little time in the room