Would you like to save as your currency permanently or for this visit only?
Great location, beautiful pool (with very accommodating hours) and clean & comfortable room. Very friendly, helpful staff.
The hotel does not offer Reward points when I book through Kayak
Sizable room with modern amenities with a very comfortable bed and pillows. Friendly, helpful staff. Great workout room. Convenient central location. Large, sociable bar and lounge area. There was a stain on my sheets; could tell that it was something that had been washed/dried into place, but still a little disappointing for a hotel chain of this quality. I was given a room accessible for persons with disabilities, which I was fine with, but was not asked by the check-in staff first. The only downside to the accessible room was that the doorless, tubless shower got water all over the bathroom floor and soaked the bathmat regardless of how I adjusted the shower-head. Really, these are just minor inconveniences from an otherwise great hotel. Would definitely come back.
Too big if anything. 8 minutes to get to/from room
Hot apple cider in the lobby was a nice touch. Complimentary Wi-Fi not included?! Considering the room rates, I found this outrageous. Felt like a 3rd world country.
Clean, quiet, location No hot tub in the pool area
We could walk to everything we wanted to do. It was NFL Draft and Penn Relays weekend so the room wasn't cheap - we wanted to stay 3 nights but could only afford 2.
Staff was excellent. Location great for location to market and historic visit to Philadelphia.
Central location, clean rooms, many hotel amenities, ease of check in and check out, responsive stadd. Room too small. Was told I would get two Queen beds and larger room and did not receive. Terrible view of construction site.
The room was very clean and our stay was pleasant. The hotel is the place to stay if attending an event at the civic center.
Location is good. Beds not comfortable at all. Internet didn't work, unacceptable considering there is a extra charge Keep a bottle of water in the room!!
The hotel was very clean and cosy. The food was great as well. I highly recommend 13 Restaurant for breakfast and lunch. We asked for a room with two beds; one bed for me and my wife, and the other for our son. However, when we arrived, I was told that only single-bed rooms were available, so I had to order a bed for our son. Though, after two hours and three calls to the front desk, it never came and the three of us had to sleep in one bed together. Additionally, I didn't appreciate having to call downstairs and wait half an hour for a shower cap. Those should definitely come included with the room.
Excellent location, exceptional staff, great restaurant and bar. Nice room and a comfortable bed as well as a pretty good WiFi connection (best I have experience in a while at a hotel). Walls were a little thin. We could hear people in the hall coming and going as if they were almost in the room.
Very friendly staff. Great view of the city from my room. Walls are thin, and you could here the neighboring room to well.
The valets were very friendly, helpful and accomadating. Room was clean and the tv had a great HD picture. Check in staff ignored me while I stood there staring at them waiting to check in because they were on the phone. As soon as they were done some jerk jumped the line because he wanted to talk to a manager and they catered to him for another 5 mins before helping anyone else. Room smelled like stale cigarettes and the bathroom sink wouldn't drain.
Location was prefect for walking around town to all the sites
Front desk was very accommodating upgraded us to deluxe king room upon check in Concierge not very helpful. Asked twice for recommendations on transportation and wanted to push private car which was theost expensive option vs any other public transportation which we opted for.
Robes, shower was nice , room was quiet. 4 large men given a king bed and a roll away .... We didn't fit in beds comfortably, one ended up sleeping on the floor. Valet parking took a long time and left all 4 windows down in my car.
My friend and I stayed for only 1 evening to see a concert at the Electric Factory.
Great location; in the heart of Center City Philadelphia. Expensive parking.
Location & room were great Air conditioning was bad, after repair it was barely adecuate
The staff and hotel were wonderful. They ran out of cucumber water, but we did drink a lot of it.
The room was very comfortable and yet stylish. The location is absolutely perfect. The highlight of our stay was the incredibly attentive and friendly staff. We highly recommend staying at Loews Philadelphia Hotel!
The staff was gracious and helpful Dust covered the room and the toilet had cardboard trash in it upon arrival. Staff took care of the problem after being notified. The cost for parking at $45.00 a night was ridiculous.
I had a great experience staying at Monaco, from price to service everything was perfect. I think they should have better pictures of the corner suite on there website, because there suite was better then the pictures shown.
We love the staff as they are professional and fun. They offer free happy hour and coffee in am! This is a big deal and makes people feel welcomed. The rooms are stylish and cozy! We had a 2 month and 14 month old children who loved it too! Smaller elevators but it was doable...we just have 2 kids and a huge stroller ;)
Stayed for NYE.. very nice hotel. Excellent staff. A bit pricey. Would consider a return trip.
Very stylish hotel with comfortable rooms. Staff was friendly and attentive. But the best part is the location, you're across the street from the birthplace of our nation!
Love atmosphere and staff. Location and style is also a plus. It's friendly for us with our 2 kids under 2. The bed was not as comfortable. We usually have a king size bed but opted to 2 queen size and I would prob not do that again.
As with all Kimpton Hotels, the decor is amazing & very much in-line with my aesthetic. We also really enjoyed the location of the hotel; we stayed over 2 very nice days & walked 30 minutes down Passyunk and over to the far edge of Rittenhouse multiple times. We tend to spend most of our time out-and-about, but the time spent in the hotel was very nice. We requested a room away from the elevator, which they did not oblige. We were essentially directly next to the elevator bank, however it ended up being quite. That said, we were there on a Monday night, I'm sure the weekends are a bit rowdier. Bed was not very comfortable (for me, the BF loved it), the outlets stopped working in the bathroom in the middle of my blow out & could not be fixed, the internet did not work the day we checked in. Also...there is not much follow-through from the staff; we had requested a later check-out that they never acknowledged until we were physically there and brought it up ourselves again during check-in. We asked for a room away from the elevator bank, but were put in one directly next to it. Tried to order room service & the person on the phone said they would have to call back to 'confirm the order' but never called back..the food appeared 20 minutes later, cold. Negatives aren't the end of the world, but there are definitely some things we weren't thrilled with. But the staff, including the valet, were lovely & very friendly.
I left an expensive piece of technology in the room and when I returned a couple hours later, the staff said they didn't find it.
It was a really nice hotel - beautiful room and facilities- great location. The bartenders in the bar were really helpful and gave better suggestions for what to do in the city than the reception and concierge. No bathtub in room - despite beautiful picture. This is the 3rd or 4th Kimpton Hotel I've stayed in but the least intimate. Hotel was a little busy and staff could be a bit warmer and more helpful.
Nice location for nightlife and history tours. I receive a monthly check from the VA for a service connected disability -- my ONE night stay cost more than that entire check! And for what? I received no continental breakfast; parking is $50 a NIGHT; and my room with a king-sized bed was tiny. No idea if internet was included, as I was not given a password. I wanted to sit in my room and prepare for a speech I had to give, but, my absurdly expensive room did not come with a chair besides an ergonomically nightmarish desk chair. I had a ton of clothes because I was there for a three day wedding, so my hands were full. I received no bell-service, carried all my stuff to my room, and the keys didn't work; so I had to lug everything back to the front desk. Had to iron shirts for the wedding, the ironing board looked like it was bought from a yard sale. For the cost of this room, I expect quality amenities. Also, the bouncer for the rooftop bar, who looked a like a teenager, watched one of the wedding guests get assaulted, laughed, and did nothing. Honestly, we should've called the police. Posh and ostentatious, with little reward. Go somewhere else.
Great location for my work. Great restaurants in walking distance. Nearly ruin my shirt with a rusty iron.
Each and every corner of the hotel is just amazing. Love it!!
Right in the heart of downtown Philly. The hotel was centrally located to many attractions and shopping. Also really close to public transit. I was on the 16th floor and I could still hear the traffic noise in my room.
Parking was easy, front desk staff was polite and helpful - but housekeeping was loud and crass outside of our room in the early hours. Be careful if you are located in room 1602 - the housekeeping staff 'breakroom' is right outside your door. Directions for ice would have been nice - rather than the scavenger hunt I ended up going on.
Great location, fair pricing, nice rooms for a city hotel. No gift shop, though it is in the middle of a city so you could find things for sale elsewhere.
We enjoyed out stay and had a nice room toward the back side of the hotel where street noise was less than rooms facing the front. There was some loud guests at 2am that were not quieting down even when security were engaged.
The hotel was located near many of the downtown attractions and the staff was very friendly. We had a small issue with toilet (didn't flush well - may have been blocked). The people staying next door were load and let their door slam at 2:15 am.
Clean hotel and great price , good location . Staff was friendly and room was very nice PArking is $28 for one night
AMAZING CUSTOMER SERVICE!!!
DoubleTree by Hilton Hotel in Philadelphia Center City is a class act! From the efficient, friendly check in to check out, we were treated as special guests. The staff actually cared that we had a pleasant, comfortable stay. We asked the staff for recommendations on moderately priced restaurants close-by and were pleased with our choice from their list. Our room was comfortable, quiet, pleasantly decorated and well stocked with adequate amenities. This is our third year staying at the Double Tree for the annual Philadelphia Flower Show and we have never been disappointed.
We booked the best suite on the 26th floor for our wedding night. The hotel gave two sets of our room key out so when we went up to sleep at 2am after our wedding, there was someone else's items in our room. They downgraded us to the open room on the 8th floor. I was not given a refund as the manager said it was an equivalent room... It wasn't. :(
Great location, good amenities, will stay here again Nothing really
Location was great and rooms were overall quite clean. A little beaten up, but otherwise quaint. Lobby bar and front desk staff were very nice. Someone trying to get into our room in the middle of the night and the cleaning staff thinking 830 am is an okay time to come clean the room.
I think the front desk staff were amazing- it was the quickest chec-in and check-out I've ever experienced. The cookies upon check-in were literally a warm touch. The room was a decent size- with a great view of the city from the eighth floor. The pool hours were until 11pm- which was great because I got in on the late side. There was also a decent gym and a sauna with lockers that you could put a code in and use. The decor in the room was somewhat dated and showing its age. The bathroom was small and it took maneuvering to close the door. If you need absolute quite to sleep it may be a problem because you can hear the traffic from the 8th floor and any hallway activity as well. The cleaning people knocked at 8am to clean- when I was checking out anyway, so I could of done without the disruption.
The staff was incredibly friendly and very knowledgeable of the city. We had a great experience! They must have given our room away before we checked in. Our group of 3 friends got one king bed so we had to use a roll-away cot, which wasn't the most comfortable thing.
Awesome building champagne at checkin have had many enjoyable and memorable stays. Understaffed, poor service sub par to other Ritz hotels. We were provided with wrong room on arrival. Room was somewhat dated and curtains had large weird stains on them. Carpet in room was also stained making it feel dirty. Restaurant service was horrible / waited 40 mins for a table then waited another 15 mins to get acknowledged by staff. Used express checkout, left some negative comments and asked for emailed updated portfolio via email - never received. I've had better service and value for money in other not so "refined" hotels.
The manager took great care of us after she was told about our disappointments. She was wonderful and made our second night much better than the first. Most of the other staff were very friendly and accommodating. The facility is extremely old along with the heating/air conditioning units. Our sheets had a hole in them. Had disappointment with 2 staff members who were a bit rude. Felt the crowd that hung out in the hotel bar and/or were staying at the hotel were a bit trashy. For the price per night, we could stay at the Sofitel or Four Seasons and get better accommodations.
The hotel and staff were extraordinary. i was always greeted upon leaving and entering the hotel. Oftentimes the bellman or concierge would ask if I needed anything. I must have looked a bit lost!!! The situation detailed below needs to be addressed because other than that, the room was most comfortable with a lovely view of City Hall northward Amanda in housekeeping was excellent in refreshing my room and being extra certain there was no detail that was omitted There wasn't anything "I didn't like!" However, The only "hiccup" I experienced was a slight odor of tobacco in. my room at the end of each day. When I notified the front desk they were quick to put a plan in place to remedy the problem. Unfortunately, the odor continued and was probably a function of the odor of the carpet, drapery and bedding.
Breakfast not included
We stayed one night and decided to extend our stay for two more nights. The location was perfect - walking distance to historical points of interest in Philadelphia and to the wedding and reception we attended. The room was well appointed with a nice view. Nothing.
The location is perfect in the center of the historic district of Philadelphia with top restaurants within a short walking distance Hotel is a bit tired and could use quite a bit of updating.
Beautiful rooms with attentive staff and great location. My stay couldn't have been better! Can't wait to return to the Omni.
The downstairs spa and pool was relaxing and very clean. The staff throughout the hotel was friendly and quick to take care of anything we needed. Even though the valet parking quickly retrieved our car and due to the difficult nature of street parking in Philadelphia, well worth the cost. We had a wonderful time at the Franklin.
The location was great--right across from independence park with many other attractions within easy walking distance. We had a great view of the park through two big windows in our room. The staff was very friendly. Although the hot tub was broken and much missed, the spa was otherwise very enjoyable. I particularly appreciated the valet and doorman offering to allow us to park in front of the hotel while we loaded the car with our luggage. The drapery partly obscured the great view, and could not be pushed out of the way.
Housekeepers were the nicest people in the whole facility Let me see Spa - the massage therapist texted on her phone through the entire massage, massaging with one hand then putting phone on my back Front desk - asked for late check out, was told it was not possible because hotel was sold out that night. As the conversation progressed or digressed as the case may be, was told that I could extend for another night. Not sure why it's okay to lie to people to their face Summary - not only will I never stay at that hotel again in philly, I will never stay in an Omni again. Not sure why the employees don't understand that their pay checks come from money paid by guests. You might want to let them know how the revenue is generated. Sad day
Great location, friendly staff. Noisy refrigerator in room.
Loved everything except restaurant staff. The front desk staff was excellent! I tried to call in a pick-up order, and your restaurant staff was rude and didn't put in my order.
Location is good, although there are 2 different Marriott hotels next door. We went to the wrong one first and already had valet parked our car before we realized it was the hotel next door. Received an email confirming room would be ready by 3, upon arrival at 4 we were notified room was not ready and would be 45min. We were told they would call us when ready but after hour an a half of no call we went back to find there was a credit card issue which could have easily been resolved if they would have called. Wasted time wandering around downtown
The hotel was beautiful, the employees were very kind, and the room was perfect for our overnight stay. We walked to the Reading terminal market, and we were across the street from the subway station. Couldn't have asked for a better location! The valet parking was a bit pricey but it was very convenient and no stress.
Everything, location was great for everyone to enjoy. There's a Marriott with full service next door, a Hard Rock and bunch or restaurants. Is also located on a historical area. N/a
This was out 4th time staying and it was just as before. Clean friendly convenient and FANCY! It's a little hard to grab a cab/uber out front, but that's the city. No reflection on the hotel at all.
Front desk staff was very accommodating. The phone operators for reservations were very rude. I spoke to several ones during the week before my stay. Only the last one I spoke to was helpful. I ended up double booking because I was told by a staff member earlier in the week that they couldn't find me on record of having booked a room so I ended up booking another. When it came close to check in, I was told that I indeed had booked the initial room. The last lady I spoke was very understanding and cancelled that initial room since I booked the second one through a third party.
Location My room was not ready till 5pm.
I loved the building it was very classic Philadelphia and very comfortable. It was very clean and the rooms were well kept. The bed was extremely comfortable! The night staff didn't seem as up beat as the morning staff - but then again they are working nights. They did their jobs and got my room key to me in very little time. :)
When I arrived to the marriott to find out kayak never reserved my room, the kind marriott staffer jumped into action (and also revealed this was the 4th time that week that he had to deal with kayak's inefficiency)
The location was great, room and hotel was beautifully decorated, and the price was so reasonable. I would definitely come back! $50 to park your car is kind of expensive but you get a full 24 hours.
The room was gorgeous and the staff were very nice. The bed was way too soft. And the walls are thin so we we were woken up through the night by a group next door to us. We finally called the front desk at 4:30 and they addressed the issue.
We had a wonderful stay at this clean modern hotel... It's location could not have been any better. Will definitely stay here again.
It would be nice to have some kind if discounted parking. Also, we had dinner in the hotel's restaurant and would only give it 1-2 star. Would not eat there again.
People were nice and helpful. Breakfast was decent and family friendly. $40 for parking for the night is a bit ridiculous. Wasn't a fan of the bedding. My family has a tendency to toss and turn and by the morning the sheets had mostly all come off my bed and the same for my daughters. Not a huge deal but a fitted sheet would have been n ice.
Great breakfast. Clean and modern rooms. Excellent location
Paying 40 a day for parking was crazy, other than that it was awesome
The cleanliness and modern decor was very inviting and appealing. Breakfast ending at 9 instead of 10; there's no validated parking, paying $34 for parking is ridiculous.
facility was very nice. staff very accommodating the air in our first room didn't work. After an hour of being in the room the temperature was still 78 degrees. Engineering said the people who had that room before us had the same problem. They shouldn't have sold that room again until it was fixed. But... they moved all of our belongings while we went out to dinner and were very nice and helpful.
Location, Price, and Kitchen. Parking situation, bed took sometime getting used to and accessibility for Internet.
Location location location. Kitchenette, room decor, foot shelf in shower (not important to all, but us gals appreciate it!), good climate control, room key access for elevator (great for security). No lotion in room (I forgot mine), no place to get wine and/or beer for the room in the evening, parking garage is really complicated set up, no access to hotel from garage and difficult to navigate. One of my wash towels was soiled (ick).
Right across the street from the wonderful Reading Market and the Convention Centre, and next door to a great burger place. Staff was wonderful. Room was spacious. Free coffee and tea all day! Heating was a little weird. The air conditioner was powerful and came on automatically until we turned it off, but then there was little air ventilation. Certainly not the end of the world.
Everything. Service, quality . Towels could be upgraded.
Beautiful hotel. Great staff. Poor sound control between rooms. I could easily hear conversations next door.
One of the Best hotels in the city. Beautiful architecture and very nice rooms. High ceilings beautiful city views. Everything u need is right there. Great gym!
Everything, happy staff, welcoming, clean rooms, awesome views, definitely would recommend this hotel.
It was centrally located with easy acces to everything. Room was a little sparse for decoration and extra comforts.
Staff professionalism King size bed. Clean room. People in the room next door were talking loudly until 2 am! The first night I got absolutely no sleep. It required a cab ride to get to my conference at the Conference Center.
Convenient location, helpful staff. Complicated garage access.
Location central to everything we came to do. Everything was great! Staff was very friendly and helpful.
So close and convenient to Jefferson Station train stop. If you are planning on using public transport to get from the airport to the hotel and back, you can't beat the location. It was also close to restaurants and within walking distance to historic Philadelphia attractions. Was traveling with my seven year old and I felt safe in the neighborhood. Staff was very friendly and very helpful! Restaurant in hotel had good options. Everything was clean and in good shape. Pool area and exercise room left a little to be desired but were good enough for my son to enjoy and for me to get a vacation sized workout.
Great location getting to the convention center!
Right in the city close to lots of tourist destinations. Beds are incredibly comfy, and loved the microwave/fridge/keurig combo. Very close to some dodgy parts of town. Parking is outrageously difficult to find on street (and I'm from NYC). Just pay the insane fee for the parking garage, it's worth it. On street is $9 for3 hours anyways. The hotel itself wasn't terrible with clean rooms, a pool/hot tub area and decent exercise facilities. The whole place was a bit dark and I felt compelled to turn on all the lights in the room and it still felt dark. Other than the hotel feeling dark and a bit old it was a pleasant stay.
The maid services was very helpful. The staff downstairs was unfailingly friendly, even with the difficult customer in front of me. I loved my stay. I kept running out of creamer and asking for more. I probably just use too much. They always brought it up for me right away.
Location and clean No parking available. Full size SUV would not fit in the local garage we had to park few blocks away from The hotel at $40 am night and we got charge every time we parked. Wifi was slow
Good check-in and upgrade to larger room. Good coffee maker, everything in working order. Decor is bleak. Fixures are minimalist. Lobby is a B-/C+.
Very convenient location for visiting our local office. Congested area, difficult parking, lots of traffic. (standard downtown Philadelphia)
Room was dirty and disgusting
onvenient, good service, clean room
Breakfast was very good. Dining room good ambiance. Wait staff were excellent. Air conditioning was too noisy. No night light for bathroom.
The room itself was decked out with all kinds of cute antiques and the bed was incredibly comfortable. You have your own bathroom, which is great, and the room is pretty cosy with plenty of room. It would say my only issue was that it was a bit dusty as I'm pretty sensitive, but surprisingly it didn't affect me that badly. It was great walking around the neighborhood, which was very nice middle class neighborhood. A little too dusty, but otherwise clean. There is no parking (NONE) there are garages nearby, however my rental was hit when parked there (they just booked it) so be careful.
The hostess was jovial, and the bed was comfortable. (The room was not.) Good location, lovely street. The first impression we had of the hotel was a foyer that was dark and dirty. There were cupcakes in the hall under a dirty glass cover and the steps needed to be swept, and rugs vacuumed. The room was large and attractive, except that the silk flowers were covered in dust, and the curtain in the bathroom was dark grey with years of dust. (how hard is it to take a small curtain down and wash it seasonally?) However, the clincher was that the hostess did not bother to turn the air conditioning on in a 3rd story bedroom in 95 degree weather! The second night, the room was better, but the window air conditioner could not keep up with the heat! No sleep makes for grumpy customers! Sweet breads were under glass (again, dirty), wrapped in plastic, but they were soggy by the second day. There were eggs, milk and juice in the refrigerator, but we had to cook the eggs ourselves.
Close to South Street Owner is so accommodating Leave you food to cook your breakfast Parking garage only a few feet from B&B Owner is very very nice Nice location beautiful street Fridge and freezer didn't get cold in "Nest" suite
I loved the personality and friendliness of the inn keeper! The bathroom of our room was not up to date as much as the other rooms.
Very nice place, loved the location, quiet close to everything I wanted to see, mostly close to old town & center city, on a quiet street. Great service & owner is so welcoming and attentive! Would definitely stay here next time I'm in town. Could be a bit cleaner, would suggest to renovate bed covers, would love it to be more stylish.
Staff. Horrific city parking garage. Construction going on all day vibrating entire hotel.
Convenient location. Comfortable, clean room. Great breakfast. Friendly staff. We will stay here again whenever we return to Philadelphia.
Great breakfast. Staff was excellent Parking arrangements
Room was very clean. Comfortable bed. Staff was friendly and attentive via phone to front desk. Thin walls. Reception desk was slow as molasses. Possibly understaffed. Check-in on the computer took way too long especially having already provided all my details online. Dried creamer packets for the coffee in room is disgusting.
Great value and location. Hotel is in good shape. Staff was accomodating and friendly. Breakfast was very decent. They also have a parking garage if you are bringing a car. Rooms need some updating- which they are in the process of doing and they have the new designs displayed on an easel in the lobby- which I thought was a very nice idea.
It was very close to all the historical sites.
The woman who coordinated the breakfast area each morning was wonderful. She was always friendly and efficient. (I stayed three nights) The bedding didn't come up far enough --I had to scrunch to the bottom of the bed to get the blanket to my neck. The window was a bit drafty
great location, very clean, friendly staff everything was great-- no complaints!
Staff were all personable and helpful. Room was appointed nicely. The sound insulation between rooms that share a door is poor.
We were on the 17th foor and the city view was fantastic. Excellent breakfast buffet also.
Breakfasts were fantastic, both selection and the time of availability. The staff were attentive and polite and kept everything well stocked. The location is great for downtown The front desk/lobby could help a bit more with directions, or perhaps a walking map of downtown could be made available for those who don't have cars.
Close to downtown restaurants and shops. convenient
Not a good bed at all. Otherwise everything was pretty good. Nothing special though.
My room had everything I needed. The location is excellent. The hotel offers free wifi and hot breakfast. They charged me $70 for incidentals at check in without telling me about the amount. I noticed it, because my credit card company emailed me about the charge. Also there was a strange charge ($0.01) after check out. I need to figure out what it was for.
The room was lovely. Staff was helpful and cordial. Great location. Breakfast could be upgraded.
The staff were super friendly and couldn't do enough for us, the rooms were gorgeous and historic with walls full of books, and the homemade, warm cookies during the complimentary afternoon tea were to die for! Oh and the toiletries were all paraben-free, too! There was some rumbling of underground trains at regular intervals - enough to shake the teacups but not enough to keep us awake. And there's no lift, so if your room is on an upper floor, you might have problems with heavy luggage.
staff was nice, beautiful setting and building.
The easy way of behaving
Nice friendly place to stay especially if female on own. Central to everything in Philadelphia. Meal in courtyard was good too.
Great location, beautiful hotel, lovely room. Tea & cookies in the afternoon is a nice touch. Rubbish TV. Breakfast should be better
A lovely old home, now an attractive and conveniently located small hotel. Staff is attentive, rooms are clean and comfortable (two fireplaces in my room last night!) and breakfasts are lovely.
Great location, close to independence hall. Restaurants & bars within walking distance. But shower pressure could be better and you can feel vibrations from the underground trains (during the day only)
interesting old building, home style breakfast no amenities
The small room was charming and, despite the age of the hotel, all systems worked beautifully – HVAC, plumbing, wifi.Common rooms were elegant and comfortable to read or work in. They are dedicated to paper and plastics recycling ... a nice contrast to so many larger hotels. Breakfast was skimpy and bread products were dry. Juice or a fruit bowl would have gone a long way to making this a memorable stay.
I Beautiful old house with charming rooms. Despite the house was build in 18th century it is very well equiped, only elevator is missing. Perfect location: in the very center of the city, but away from traffic, so it is very quiet at nights.
My wife and I were very favorably impressed with the Independent Hotel. The building itself has historic charm. The setup is a bit eclectic, with a small entryway to the elevator up to the lobby. The rooms are quite spacious and well appointed. The staff couldn't be more welcoming and enthusiastic. In addition, the hotel is near some very fine restaurants and attractions. We walked everywhere. Our visit was terrific. We look forward to coming again and we will definitely recommend this hotel to our friends.
Every single member of the staff was incredibly solicitous, courteous, and helpful. It overlooks one of Philly's legendary Sistine-like murals and is steps from the main Market St in one direction, and the wonderful antiques / jewelry / historic-homes-on-mews district in the other. One can't open the windows, which is apparently common in many hotels in Philadelphia after an incident with a child falling out, but in New York we have child window guards and I recommend them. It's better for the planet and more pleasant for the customer to have fresh air. What's more, it would save this and other hotels so much money if they didn't have to run the AC all the time! Just sayin'.
The room was fantastic, the hotel staff were lovely and there were nice added extras like a complementary wine and cheese evening.
Excellent reception staff, who were incredibly helpful when I needed to take a train to an unfamiliar area. Parts of the room could have been a little cleaner, but nothing that wouldn't make me want to stay there again.
Staff very nice and helpful
Erick constantly had a smike on his face our whole experience- He was our bell hop, concierge, breakfast delivery man, and entertainment. He deserves a raise. Our room was beautifully decorated and i felt like i was in my bedroom. Lovely staff and quiet enviornment. The temperature in our room was a bit bi polar- even with our thermostate on 65 it felt like 75. We had cathedral cielings which i am sure caused this- The vents were still blowing cold air.
Two things: the manager on duty was way beyond-the-call-of-duty in being helpful with advice about restaurants, etc. The in-room breakfast was good, nice selection. The walls are pretty thin; I listened to some revelry that went on in the next room until after midnight. I know I could have complained, but didn't want to. The instant oatmeal is probably expendable, so we avoided it after the first morning?
Very nice room, great location, easy access to & from room, inexpensive nearby parking, breakfast delivered to room, wine & cheese in evenings. Couple minor things - small shower stall, few things need minor repairs, adjustments - but these did not adversely affect our stay.
Everything was great
Continental breakfast served in the room at time I choose Great location for walking to restaurants and activities
entourage, wine and cheese in the evening
The ventilation system was extremely loud. Breakfast included only coffee, bagels and cereals.