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Location and price Unhelpfull staff
the location is fantastic, althrough finding it a night proved a challenge. The day manager wasn't particularly welcomimg, the night manager was friendly. Bar a facilities are limited, there isn't much around unless you drive back inot town.
The staff was very helpful and accomodating. They also had a staff member who spoke English which they did not have on a prior visit. The hotel lets non room guests use the pool for a fee. The pool area was too crowded. Parking was a problem during pool hours. However, everyone behaved very well and considerate of one another.
Tastefully appointed public areas Rock hard pillows. "End of season" attitude very apparent and made itself felt with absence of wine list, fruit juice that was becoming fizzy and bread and pastries that were not the freshest.
Location/position of hotel.Restaurant menu. Poor standard of service from hotel duty manager. Considerable amount of noise from corridor adjacent to room throughout night.
Location. Once we had found it! The bedroom was very small and cramped suprising for such a large building. Only two wire coathangers in the wardrobe. No one could speak English French or German and we can't speak Italian
the setting of the hotel was lovely as was the hotel itself. the rooms were very comfortable- good beds and pillows, new bathrooms and excellent food with local specialities at the restaurant. Lovely friendly service at the restaurant as well.
A great place to chill out & the view over the valley is to die for. breakfast could be improved
Excellent restaurant and facilities
Location The staff wasn't just impolite, but rude: think Fawlty Towers. They wanted to keep our passports for a whole day, breakfast was stale, restaurant closed both days, they charged reservation costs; none of the other hotels did that and then they wanted our passports again at 10.30 at night! What awful, horrible people: don't go there!
Everything perfect! The staff of the hotel is really forthcoming and professional. They always give you all the information you need. I'll miss their beautiful smiles and kindness! The garden and the swimming pool are the best place for relaxing: quiet and nice flowers! Breakfast is rich: everymorning on the buffet there are fresh croissants, cheese, cold cuts, scramble eggs, bacon, free cappuccino and espresso, and so on... Rooms are spacious, modern and beds comfortable. The "a la carte" menu at the restaurant is delicious: especially cakes. We suggest this hotel to everybody! Thank you for the fantastic stay, we will come back!
Great value for money. Great position for Tuscany visit.
The room was huge and very clean. Staff were multilingual and very helpful. We enjoyed it so much we stayed an extra two days We ordered from the rooms ervice menu and did not get what we thought we ordered and not good value for money. The management were only too keen to resolve the issue however.
Friendliness of staff, no fuss, straight forward establishment. Clean and comfortable. Nothing
The facilities - pool, air-con, little private terrace in our room. The directions! Also, the double/twin room mix up wasn't rectified.
Friendly helpful staff.Changed our room for a twin as we didn't want a double(only double was shown as available during time of booking)
Very good service the rules for the pool
Excellent breakfast organised with military precision! All staff tried very hard to make our stay memorable. especially helpful were the attentive restaurant staff. We travelled with two children and had no complaints. In fact we were surprised at the standard for the price charged.Pool is very good and always has a lifeguard on duty.You will need a car or taxi to go to the town. Can't really comment on Pistoia itself,as we visited during the annual break when half the town was away.Also plenty of free parking and welcome drinks provided. No
quite and calm surrounding, nice rooms parking is far away from the Hotel, no help for bagage
Very friendly welcome during check in. Free upgrade to better room without asking. Highly professional staff at reception desk and in restaurant as well (we needed an early breakfast, and it was arranged). Restaurant is very good; great starters and main dishes...even had the most wonderful parfait and sorbet... in the world! Good parking. Airconditioning very noisy and not adjustable from the room (had to call reception to make it cooler, but they did very quickly). Had to shut down airconditioning for the night as it was so loud. Furthermore there were a lot of mosquitoes, but that's hardly the hotels fault.
this new hotel is great. i liked the room, services,everything.
Nice staff, good breakfast, comfortable rooms, free parking. If you travel by car, location is very good for visit cities in Tuscany. Excellent value for money.
I liked the style and cleanness of the rooms and the very good breakfast.
The location may not be very nice (on the outskirts of Castelmartini), and the hotel may not look very romantic, but the rooms are excellent and you can reach the Tuscany highlights very easily. If you want a good night's sleep this place is the best. Nice, helpful staff. Highly recommended!
Very nice and professional staff. Great sorraundings.Good food. The description doesn't state clearly enough that the hotel is not based in Pistoia itself.It's 3 miles out of the town.Location is beautyfull but not very convinient for guests without a car.
Attentive and friendly staff. Facilites were reasonably good - unfortunately our stay occured during a point where the finishing works to the hotel were still being completed so a lot of noise. The location on a bend the road - somewhat took away from the pool facilities on accunt of traffic noise.
Great location, at the edge of the walking area and historic center, easy to get to by car or train. Very bad mattress, seemed very old, and made our stay uncomfortable.
the hotel is centraly located, close to the railway station in the single room, the bathroom is on the floor, but it's clean though
Good location. Parking ok. Bed too old and heating problems.