Cielo

3 stars
8.4
Very good
based on 158 reviews
158 reviews
Calle 4Norte Entre 5ta Y 10av - Col, 77710 Playa del Carmen, Quintana Roo, Mexico
Calle 4Norte Entre 5ta Y 10av - Col, Playa del Carmen, Quintana Roo
+52 984 873 1227
Tue 8/18
-
Wed 8/19
2 guests, 1 room
Bedroom
Other
Other
Outdoors view
Bedroom
Other
Balcony
Other
Other
Other
Other
Banquet hall
Other
Other
Outdoors view
Banquet hall
Other
Other
Outdoors view
Outdoors view
Other
Outdoors view
Room amenity
Stairs
Other
Other
Overview
Prices
Info
Reviews
Location
When to book
Tips & FAQs
Nearby stays

Overview

Situated within a 10-minute walk from Terminal Foranea de Autobuses Station, Hotel Cielo offers guests a private beach and a rooftop terrace. Close to shops and restaurants, the hotel provides a convenient base while visiting Playa del Carmen.

Hotel Cielo has recently been refurbished and offers a 24-hour reception, an airport shuttle and babysitting/child services. In addition, the multilingual staff are on hand to offer assistance.

The hotel has 16 traditional rooms that are fitted with all the essentials to ensure an enjoyable stay.

Those staying at Hotel Cielo can sit down to a unique dining experience at the on-site restaurant, ideally located for those who want to stay close by when looking to sit down to a meal. Guests looking to relax with a drink can do so in the in-house bar.

The hotel is an ideal base to explore nearby Xcaret Eco Theme Park and 5th Avenue, as well as everything the local area has to offer. Additionally, a range of tourist attractions are in easy reach.

8.4
Very good
158 reviews

Latest deals for Cielo

Tue 8/18
-
Wed 8/19
Double room, 1 twin bed
$51
nightly with fees
Double room, bed type unknown
$61
nightly with fees
Double room, bed type unknown
$63
nightly with fees
Double room, bed type unknown
$65
nightly with fees
Double room, bed type unknown
$67
nightly with fees
King room, bed type unknown
$67
nightly with fees
King room, bed type unknown
$92
nightly with fees
Double room, bed type unknown
$100
nightly with fees
Double room, bed type unknown
$136
nightly with fees
*Total includes estimated local taxes & fees payable on check out.

Amenities at Cielo

  • Private beach
  • Air-conditioned
  • Airport shuttle
  • Meeting/Banquet facilities
  • Wi-Fi
  • Restaurant
  • Laundry service
  • Room service
  • Hairdryer
  • 24hr front desk

Things to do

  • Eco tourism
  • Beach access
  • Bicycle rental
  • Windsurfing
  • Snorkeling

Services and conveniences

  • Wedding services
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • 24hr front desk

Basics

  • Wi-Fi
  • Fan
  • Air-conditioned
  • Free toiletries
  • Free Internet

Parking and transportation

  • Airport shuttle
  • Shuttle service (additional charge)

Outdoor

  • Beach towels
  • Private beach

Health and safety

  • Daily housekeeping
  • Safe

Media and entertainment

  • Cable or satellite TV

Bathroom

  • Hairdryer

Laundry

  • Laundry service

Workspace

  • Desk

Dining

  • Restaurant

General

  • Interconnected room(s) available

Reviews of Cielo

8.4
Very good
158 verified ratings
Wonderful
85
Very good
33
Good
19
Okay
5
Fair
3
Mediocre
5
Poor
8

Summary of reviews

Guests say
Most guests praised the hotel's excellent central location, making it convenient for exploring local attractions, restaurants, and the beach. The staff received frequent compliments for their friendliness and helpfulness, often going above and beyond to assist guests. Many reviewers also appreciated the cleanliness and comfort of the rooms. However, noise from nearby clubs and the lively area was a common complaint, making it difficult for some to sleep. While room sizes and amenities were generally satisfactory, a few guests noted issues with room size, outdated furnishings, or minor maintenance problems. Overall, the positives of location, service, and cleanliness stood out most.
AI-Generated from customer reviews
Location10 out of 10
Service9 out of 10
Cleanliness8 out of 10
Room Size4 out of 10
Noise Level0.5 out of 10
Sort by:Most recent

Show reviews that mention

Filters

All filters

Filters

Review rating
Traveler type
Time of year

Score by provider

Location

Calle 4Norte Entre 5ta Y 10av - Col, 77710 Playa del Carmen, Quintana Roo

What's nearby

  • Albertos SCUBA183 yd
  • Parque 28 de julio417 yd
  • Terminal Marítima de Playa del Carmen431 yd
  • Aviario Xaman Ha0.6 mi
  • La Fe0.7 mi
  • Beyond Diving0.7 mi
  • Mexico Blue Dream0.7 mi
  • Mamita's Beach Club0.7 mi
  • O2 Mexico0.9 mi
  • The Reef Marina1.1 mi
  • Playacar Golf Club1.2 mi
  • Underwater Technical World1.7 mi

Policies

Check-in/Check-out

Check in anytime after 3:00 PM, check out anytime before 12:00 PM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

Essential information about Cielo

Low season

High season

Average price (weeknight)

Average price (weekend night)

October
December
$106
$91
Cheapest month to stay with an average 35% drop in price.
Most expensive month to stay with an average 84% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

Cielo

Which month has the cheapest rates at Cielo?

Based on hotel prices found by KAYAK users over the last 12 months.

The cheapest month to stay at Cielo is September, with an average nightly rate of $59. The most expensive month is December at $133 per night.

What is the cheapest day to book Cielo?

Based on hotel prices found by KAYAK users over the last 12 months.

The cheapest day to book Cielo is Wednesday, with an average nightly rate of $65. The most expensive day is Tuesday at $173 per night.

KAYAK's top tips for your stay at Cielo

  • If you’re after a cheap room at Cielo, then you should consider staying during the low season. The cheapest deals can generally be found in October and November.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at Cielo, plan to stay on a Wednesday or Sunday. The most expensive day is usually Tuesday.
  • The cheapest price a room at Cielo was booked for on KAYAK in the last 2 weeks was $68, while the most expensive was $68.
  • How long should you stay at Cielo? KAYAK users usually book their rooms here for 3 days.

FAQs when booking at Cielo

  • Where is Cielo located?

    Cielo is located at Calle 4Norte Entre 5ta Y 10av - Col in Centro, 0.3 miles from the center of Playa del Carmen. Albertos SCUBA is the closest landmark to Cielo.

  • When is check-in time and check-out time at Cielo?

    Check-in time is 3:00 PM and check-out time is 12:00 PM at Cielo.

  • How far is Cielo from the airport?

    Cielo is 11.8 miles from Cozumel Intl. Cielo is 31.2 miles from Cancun.

  • How does KAYAK find such great Cielo hotel deals?

    KAYAK scours the web for all room deals available at Cielo in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Cielo and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Cielo.

Nearby hotels and places to stay

Closest

See more nearby stays
Rental
Unique 3 bed/3 bath apartment in the heart of Playa del Carmen
0.01 miWi-Fi, air-conditioned, Coffee machine$301+
2-star hotel
5% cheaperHotel Sayab 5ta Avenida6.8 Good (576 reviews)0.04 miWi-Fi$40+
3-star hotel
38% cheaper
El Sol Del Caribe By Bfh
0.05 mi$26+
Rental
Ocean-View Condo W Rooftop Pool & Gym
8.5 Excellent (2 reviews)0.05 miKitchen, kitchenette, air-conditioned$77+

Cheapest

See cheapest stays in Playa del Carmen
3-star hotel
52% cheaperVista Caribe7.6 Good (658 reviews)0.08 miOutdoor pool, Bar/Lounge, Free Wi-Fi$21+
3-star hotel
43% cheaperMayab Playa - 5th. Ave6.7 Good (300 reviews)0.08 miSnorkeling, Free Wi-Fi, Wi-Fi available in all areas$24+
3-star hotel
38% cheaper
El Sol Del Caribe By Bfh
0.05 mi$26+
3-star hotel
26% cheaperHacienda Del Caribe Hotel8.4 Excellent (1,904 reviews)0.07 miSnorkeling, Outdoor pool, Restaurant$31+

Most recommended

See most recommended stays in Playa del Carmen
Rental
Luxurious Beachfront Two Bedroom Condo in Town!!!
10 Excellent (24 reviews)0.08 miAir-conditioned, Coffee machine$240+
Rental
Newly Renovated! | Next to Pool w/ Large Terrace | Beach Service & Steps to 5th Ave | Maid
10 Excellent (4 reviews)0.09 miWi-Fi, Balcony, air-conditioned$665+
Rental
Cozy one bedroom on downtown district-5 minutes walk to the beach-
10 Excellent (2 reviews)0.09 miBalcony, air-conditioned, Coffee machine$1,753+
Rental
Singular Joy 108 by Casago
10 Excellent (1 review)0.11 miAir-conditioned, Coffee machine$58+

Good to know

Value for money

Distance to city center

Nearest Airport

Distance to airport

9.0
0.3 mi
Cozumel Intl
11.8 mi

Everything you need to know for your stay in Playa del Carmen