Los Itzaes Hotel

The hotel offers a beautiful lobby with plants, a rooftop pool, and a great location near the main street, ferry, and bus station. The rooms are well-stocked with amenities like shampoo, conditioner, a hairdryer, iron, and ironing board. There is also a rooftop terrace with a peaceful atmosphere, ideal for catching the sunset.

There is no onsite parking, but guests can park right next to the hotel in a parking lot for a daily fee. Additionally, there is a parking lot on top of a nearby market with affordable rates by the hour, day, and week.

While the hotel doesn't have breakfast onsite, guests can get a discount for a nearby breakfast buffet that offers really good food. There is also a market next door where guests can find inexpensive yet good food. The hotel also has agreements with places nearby for convenient breakfast options.

The hotel is described as very clean, with a welcoming lobby and pool area. The rooms are spacious and well-maintained, and the staff provides excellent room service. The entire hotel has a nice smell, and the staff is attentive to cleanliness and hygiene.

The hotel is an ideal place to base yourself for easy access to the ADO bus station, beach, 5th avenue, Cozumel ferry, and the Xcaret group excursion pick-up point. The rooftop terrace with a pool is a wonderfully peaceful spot to catch the sunset around 6.30pm.

Some guests mentioned that there is no elevator, so if you prefer not to climb stairs, consider requesting a room on a lower floor.

Due to nearby bars and clubs, noise can be an issue, especially on weekends. Consider bringing earplugs if you are sensitive to noise.

The rooftop pool is lovely but can be busy and lacks shade when crowded. Consider visiting during quieter times for a more relaxing experience.

The hotel is centrally located, so noise from nearby venues can be expected. If you are sensitive to noise, consider this before booking.

Some guests reported noise from the streets, so consider requesting a room away from the street for a quieter stay.

While there is a water station in the lobby, guests are not allowed to refill water bottles. Consider bringing your own refillable water bottle for convenience.

Some guests mentioned that music from the rooftop bar can be loud until the early hours. If you are a light sleeper, be aware of this potential disturbance.

The hotel does not have onsite parking, but there is a parking lot nearby. Guests can park there for a daily fee, so consider this when planning your transportation.

Many guests praised the friendly and helpful staff, particularly mentioning individuals like Daniella and Vicky. Engaging with the staff can enhance your overall experience.

While the hotel does not offer breakfast, there are nearby options. Consider planning your breakfast arrangements in advance to avoid any inconvenience.