Located within walking distance of Terminal Foranea de Autobuses Station, The Palm at Playa offers free Wi-Fi, a rooftop pool and a private beach. This 3.5-star hotel is close to everything Playa del Carmen has to offer.
This contemporary hotel provides a rooftop terrace, a Jacuzzi and a beauty centre. For a fast and effortless arrival and departure experience, guests can benefit from the express check-in/check-out kiosk.
The air-conditioned rooms at the hotel are modern and have a mini bar, an iPod docking station and a flat-screen TV. They all offer a private bathroom, a telephone and a ceiling fan.
Serving Mexican dishes, Grill provides a convenient setting for an enjoyable meal. For guests with day trips planned, the hotel offers packed lunches.
The Palm at Playa is located in the popular tourist destination of Centro. Xcaret Eco Theme Park and Xcaret Archaeological Site are an easy car trip away.
Basics
Services and conveniences
General
Outdoor
Pool and spa
Accessibility and suitability
Bathroom
Dining
Things to do
Parking and transportation
Kitchen
Media and entertainment
Laundry
Bedroom
Health and safety
Workspace
Family friendly
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the dining options at The Palm at Playa?
The hotel offers a restaurant and bar/lounge, and food can be delivered to guest accommodation. Guests have praised the amazing breakfast and the convenient dining options.
Is parking available at The Palm at Playa?
Yes, the hotel provides free secure parking, and guests have appreciated the brilliant parking spot and helpful security staff.
What can guests expect during the low season at The Palm at Playa?
The low season is in November, and it's a great time to visit for those seeking a quieter experience with proximity to the beach and large comfortable beds.
How is the cleanliness at The Palm at Playa?
While some guests have mentioned cleanliness issues, others have praised the spacious rooms, the rooftop pool, and the helpful security staff.
What are the common concerns about staying at The Palm at Playa?
Some guests have mentioned issues with hot water, communication barriers, and loud music. However, the hotel's location, friendly staff, and spacious rooms have been highlighted as positive aspects.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a Patio View
Guests recommend choosing a room with a patio view to avoid street noise and enjoy a quieter stay.
Be Mindful of Noise Levels
Some rooms may be affected by noise from nearby bars and nightclubs, so consider this when selecting a room.
Check Hot Water Availability
Several guests reported issues with hot water in their rooms, so it's advisable to confirm this before booking.
Language Barrier
Some staff members may have difficulty communicating in English, so it's helpful to be patient and understanding during interactions.
Verify Room Amenities
Despite the hotel's description, some guests found that certain rooms lacked expected amenities, such as balconies or kitchenware, so it's advisable to confirm these details before booking.
Consider Low Water Pressure
Several guests mentioned low water pressure in the showers, so it's worth considering this aspect when booking.
Request a Quiet Room
If you're sensitive to noise, consider requesting a room away from the street or potential sources of nighttime noise.
Double-Check Billing
A few guests experienced issues with double billing, so it's recommended to carefully review billing statements and address any discrepancies promptly.
Be Prepared for Mosquitoes
Some guests encountered mosquitoes in their rooms, so it's advisable to bring insect repellent or inquire about measures to address this issue.
Communication at Breakfast
If language barriers are a concern, consider requesting a pictured menu for breakfast to facilitate communication with staff.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | June |
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High season | December |
Average price (weeknight) | $76 |
Average price (weekend night) | $73 |
Value for money | 7.8 |
|---|---|
Distance to city center | 0.3 mi |
Nearest Airport | Cozumel |
Distance to airport | 11.9 mi |