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Location was perfect for what we where doing. Our room was a smoking room and as a non-smoker, it stunk. Staff tried their best to remidy the problem, but only had smoking rooms open.
Clean, inviting, and staff very friendly. While not a negative, hot breakfast option was biscuits for the two days we were there. Other than that as a personal preference, all was great!
Good location, reasonably clean, reasonable price. I don't like the fact that dogs and cats are permitted in the rooms.
The front desk staff person was very helpful and would stay with them again.
Location They gave us the worst room. Worst location. Suite did not hav door between bedroom & main area. Headboard was same wall as ice machine in hall. Ice dumping noise all hours of night.
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Checking out. Dirty sofa bed w/ soiled linens. Ants in room. Dog running loose in hallway. Grouchy cleaning staff. Disappointing continental breakfast.
Clean, newer hotel. Friendly staff, great location for us Breakfast wasn't as good as I've had before but was certainly acceptable.
The breakfast was wonderful! The pillows on our beds needed to be replaced.
nice rooms,nice beds.good breakfast hottub
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Mud in closet indicated it hadn't been cleaned lately. One room key card only worked part of the time and the other not at all. Lot of road noise and very loud vent fan running past 10:30 pm??
The room was clean. Breakfast included was very well done. Lots of great options offered and food was fresh. Not well updated. No ice machine in whole building. Existing ice machine has obviously been out service for weeks. There was actual dust. Room was not a good value.
Big room. Clean and friendly staff Limited parking
Very clean, the pool was warm which was a plus. The guy in the breakfast area was a little over the top. He was a bit growley pushing people through like cattle.
It was a privilege to stay here. The staff was friendly abd nice, the room amazing. The hit breakfast was better then I expected. Overall awesome place.
Location to Airport, Cleanliness, staff was fantastic!!!!!!
Not fancy, but very clean and quiet with good amenities.
everyone there was very friendly. many amenity. very clean I cant say anything bad. it was awesome
even though this is not a 4 star or a 5 star hotel the staff from day one went above and beyond to make me and my guest feel comfortable. on days that we really did not want to get going early in the morning it was nice to just lounge around there at the hotel and then in the afternoon go sightseeing. the front desk lady by the name of Lindsey was fantastic. she was awesome and really caring we actually became friends while I was staying there.
This is my second trip to this location, each visit just gets better. The staff that works in this establishment is VERY professional. Every interaction that we've had with Morgan, Linzey, and Brandon was just very individual and personal. I've stayed at A LOT of different places and when I think about when I have came here I just feel so good about my stay. The Customer Service is Genuine and not fake or rude, that alone is hard to come by........I LOVE THIS PLACE There were NO complaints........(LOVED EVERYTHING)
My stay was awesome I have a young son and the pool was clean and the room was nice and welcoming The staff at the rest. Was rude and we waited 20 minutes to sit down and then couldn't get more drinks and took 15 min. To get bill then was charged 8 dollars for my son to eat two bites of fruit the hotel was awesome but I'll never eat at the restaurant ever
Price was good.
The hotel has a good location. It is close to shopping and the interstate. The room was clean & comfortable. The only thing I didn't like was that you had to pay for Wifi in your room.
Friendly helpful staff ready to provide assistance and guidance. Found the location in close proximity to the the airport and interstate. Dining was not the best in the vicinity of the hotel (not the hotels fault) but found the hotel's restaurant especially the breakfast to be exceptional. The breakfast wait staff were among the best I've experienced at a hotel restaurant. The suites could use an upgrade/redecoration.
I keep staying here and it's like my home base in Des Moines
Very comfortable and the environment was nice. Wifi didn't work in our room (325)
Clean and comfortable. Every thing was good.
Front desk at check in was great. Manager was very helpful when I asked to change rooms due to construction noise. Construction noise. Service in the bar was truly awful. It was so bad I thought it might be a candid camera setup to see how customers reacted. The
Everything about this hotel was fantastic! New construction and facilities made for a great stay. The staff was respectful and accommodating in every possible fashion. Thrilled to have been able to stay here and be so close to downtown Des Moines for the Des Moines marathon! If I come back to downtown Des Moines for a weekend getaway this will be where I stay.
New so spotless, but located close to train tracks. And the trains come through overnight. We were there in February, and our fourth-floor room was overly warm. Had to turn on A/C! Our double room was smallish, but had a great river view. Staff is best feature -- courteous, solicitous and friendly. I called later about an item we left behind. They located it and helped arrange to ship it back to us. I would stay again.
I just spent the one night, but everything was nice and clean. Also the view of the river was great. I would stay here again.
The hotel was beautiful and in a great location, my room also had a great view!
The whole atmosphere was relaxing. Staff was very friendly. Definitely would recommend. Just floor layout. Long walk to room.
The hotel rooms were very nice and clean but the staff wasn't so much. Unfriendly. At the hotel front desk, staff was rude and in the casino the floor bosses were so hateful to the dealers that it ruined the vibe.
Everyone was nice. Hotel was nice. There was plenty to do right on the sight. Food was good. Couldn't get lamps next to beds to work. A little pricey considering we were spending money at the casino.
It is connected to the casino. It has many dining and bar options. It is located in a central location. the staff is friendly and helpful
The rooms are clean and spacious. No
Beautiful rooms. Pleasant staff. Convenient next to adventureland. Love the buffet in the casino We walked down from our hotel to the restaurant in the casino that's connected by the gaming floor. I had left my drivers license in the room and had to walk aaaaall the way back to get it. Wish I would have known before hand.
The hotel room was nit only beautiful but the beds and the linens were a nice quality. The movable desk was also very useful. The bathroom was spotless. This particular room had some marks on the wall that made them appear to be dirty but the room in general was very clean.
Beautiful interior, Fantastic dinner buffet.
The prices at the Café were reasonable.The room was comfortable and the floor was quiet. Stay wasn't long enough!
Beautiful rooms Fireplace Chef at breakfast to make omelette and waffles to order Great breakfast selection Parking garage across the street
Mistakes in room service meal
Warm, European feel Cold fries with room service meal
location to downtown activities were great. Rude Manager that would not honor an email I received that confirmed a sleeper sofa. We were up charged for a roll a way bed. The staff was not knowledgeable about downtown events or directions.
Big rooms Break fast, parking
The beds were super comfortable! The bathroom was tiny and the room was very noisy. We stayed on the 3rd floor and had a steady stream of noise from the elevators and traffic on 235.
Close to Downtown Des Moines and the interstate. The staff was very nice and helpful. The breakfast buffet was pretty good, and everything was very clean. Our room had a great view of downtown. The room was sweltering hot the whole time (85 degrees). The staff said you could open the window, but it seemed to be locked shut with no way to open it. Thankfully one of the staff was kind enough to give us the box fan from the front desk.
The email for preferences was perfect!
Large, clean room Good people
Friendly and helpful staff - both front desk and valet; helpful with directions and made a couple of good restaurant recommendations; Location convenient for an event my wife and I attended during our stay and the valet shuttle included at no additional cost was helpful. Nice breakfast offerings. While I got lucky with a dynamite parking spot in front of the hotel for the weekend and didn't need to move my car, the notion of valet parking for $15 per night was distasteful (I know it can be much more in major coastal cities). Sunday morning breakfast should not end at 10 a.m. - it should run at least until 11.
The room was so luxurious & the staff was amazing! The free breakfast was delicious! We loved staying at the Hyatt! Would definitely recommend & stay there again! The difficult parking, didn't find a spot & had to use valet
it was a beautiful hotel, superior service, with very spacious rooms I wish it could be more affordable, I would definitely stay more often.
not very friendly
The location - on the river (I love water), our room had a view of the river and the distance between the hotel and Nolan Plaza - our day destination - only three blocks from each other - also hotel was easy to find
Like most Embassy Suites, a very nice property, suites with plenty of room, great beds and bedding. Very disappointed in a $10 daily charge for Wi-fi - even for Hilton Honors members (except the two highest levels). Considering other quality downtown Des Moines hotels priced similarly, but with free Wi-fi access, this is typically a difference-maker for us. Also annoying, if you miss the complimentary breakfast (finishes at 9 AM), you are charged $3 per cup of coffee -- again, unlike other similarly priced downtown Des Moines hotels. Not a deal-breaker, but still seems kind of ridiculous.
location was good, room was clean breakfast, as always at an Embassy, was excellent, especially great for kids. Valet parking at a very high (for the market price) was the only parking option. Room was warm and musty, didn't cool well.
Greater location, rooms, and friendly staff. The hotel bar and staff leave a lot to be desired!
As always...the breakfast! Forced valet that did not park vehicle in a covered garage but rather on a side street during a snow storm for a $25/night charge. I was told all about the city selling parking lot to private investor who is building a parking garage but that is not my problem. If you don't have acceptable parking options don't charge me a premium to park. Inadequate parking options just aren't acceptable and we'll look for another place to stay next time.
I was on a business trip so the downtown location worked out well for me. No
Complimentary drinks, snacks and great breakfast!
Great view, lovely space. Cost: clearly had upped their rates because the bar exam was being offered in their building.
Everything Nothing it was great hotel
Plenty of space in the room. It would be great for an extended stay. Great selections for breakfast both hot and cold items. Staff friendly and helpful. Parking was convenient. Potentially our new place to stay when in Des Moines area.m Heard some very muffled noise from hall or next room in the night but very minor.
Our stay was good and the room was clean, we would stay here again
Our room was really nice and clean! Bed was comfortable too. I would definitely stay at a Springhill Suites again! The bathroom needed some updating. While taking a shower the faucet continued to squeak and tub needed to be be replaced.
Clean, easy to get to. Full breakfast with hot food including eggs. Our room was on the 3rd floor, it was a warm winter day. The window was fixed so it would not open at all and the AC unit would not cool the room well and the fan setting only recirculated the too warm air. It was too hot to sleep comfortably, but if you like it this way, enjoy!
Clean rooms. Friendly staff.
Room was clean and accomidating. Room was not completely stocked with the typical complimentary hygiene items, only had to ask but was inconvenient for bathing.
Location right across airport Offer free shuttle Great breakfast Clean bug room Was able to hear big planes take off
Besides being close to the airport and having a "free" breakfast, I really cannot say anything good about this place. The room smelled, the pool was too cold to even swim in, and it was over priced.
It was very quiet and the staff was very pleasant. It is also convenient to the airport and has free shuttle service.
There is extremely little to like at the Motel 6 Altoona, IA. The Motel 6 in Altoona, IA has management that does not care. There is no friendliness, courtesy or graciousness among its staff. It's rooms are dirty. Don't care. It does not present you with the amenities it advertises that you are selecting to pay for. Don't care. The room is dirty. Don't care. There are bugs in the room. Don't care. WiFi is a fee then it is not working. You don't expect to pay then? Don't care. The room charge is too high considering the Motel 6 Altoona, IA is not providing what it bills you for. I know ... Staff Don't care. Find another place to stay.
Love the refrigerator and microwave. Love the water slides and pool area. It wasn't too cold lime some hotels. The tiled walk in shower was really nice. Awesome shower head. I wish I would have known the hot tub wad broken when I made the reservation.
Tiki bar is always welcome. Kids, of course, had a blast in the waterpark. Front desk handled my hodgepodge of booking details without a hiccup - Brian is awesome to deal with. Staff was *VERY* strict this time. We have been coming to this hotel for years and never heard this much yelling & whistle-blowing. Not sure if there's been an incident here recently or what. My 4yr old was going down the water slides w/o issue all day long then halfway through the day got kicked off for being too little. Every time we come it seems more and more of the pirate ship is broken down and not functioning, this time it was the tunnel through the middle which my kids have always enjoyed in the past. The water was pretty cold compared to previous years as well. I saw staff taking towels out of the "dirty towels here" bins and re-folding/rolling them to stack on the shelves.
It was a really nice place to stay very elegant!!! That it wasn't enough time or half set aside time for adults to use the pool area!!!
Old, tired and filthy
Easy access, good price. Nice bathrooms. Pillows could be better.
Teen age help around the swimming pool did not appreciate a dachshund walking with a leach.
Comfortable beds. Nice assortment on breakfast bar. The hot foods weren't as hot as they should be. Didn't see yogurt or much fruit to choose from.
Friendly staff, right off the highway and not too far from a nice pool hall. Shower head was terrible, sink's drain was busted. It's a no smoking hotel.
Todo fue muy bueno. La Atencion del personal fueron muy ate tons en especial la del area del de saying muy cordial.
Staff was helpful and very friendly. Cleaning staff did an excellent job. My Window was cracked and had duct tape covering it. Metal mouse trap under table in breakfast room. Gross! Outer buildings falling apart.
The complementary breakfast
The hot tub was not available and nothing was said online about it. That was why we booked was for the hot tub.
Clean, updated rooms. Great free breakfast. Staff went out of their way to accommodate.
Nice clean rooms, great breakfast, and reasonable price.
staff was very accommodating, helping with my convoluted bookings. i would recommend this hotel breakfast was very limited not as good as some places of the same type of hotel
clean and modern no decaf coffee or hot water for tea
The room was clean. If you don't need frills, this is the way to go.
For the dollar it was a nice place. The room and bathroom were quite big. The staff was very friendly! Nothing.
The location was great. The beds were awful too springy like staying in Gramma's attic during a blizzard. The TV was an old fat back leaning terrible forward looked like it was gonna fall off . The shower rod was all wrong it needed to be on a curved rod,the bottom of the tub very slippery. No bath mat it was just a hand towel. The only ice machine we could find was in the lobby the tray under it looked a bit moldy. The free coffee tasted like 3 week old sludge. No tissues or any toiletries .
I needed an economical but decent room for a recent training seminar. This Motel 6 fit the bill very well. the location was both clean and neutral smelling and had staff at the desk almost constantly. My room was clean, well prepared and comfortable. For my simple and utilitarian needs this was a good fit. When a problem arose with paperwork to submit for reimbursement (reservation through booking.com) it was the Motel 6 staff that found the solution and not booking.com...certainly not booking.com. The coffee could have been out earlier or in fact all day. I am an early riser and coffee wasn't out until after I was on my way.
The room was clean and smelled fresh. It was simple and there was plenty of counter space. The room wasn't fancy, but it was perfect for the nights stay I needed. The bathroom was very clean as well. I liked their bathtub/shower. The towels were really small and not very soft. They served their purpose.
I wanted an affordable place to stay near the interstate and Motel 6 fit the bill. I took the room because of price but was pleasantly surprised at how clean and up to date the room was. I would stay there again if I was passing through. The bed was one of the most comfortable I have slept on at at motel. There wasn't much I didn't like, would have liked a coffee maker in the room. For the price i didn't expect breakfast but the coffee would have been perfect. They did offer it in the lobby.
Everything was perfect