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Very clean spacious rooms. Easy on/off freeway. Restaurant in hotel, had good food. No refrigerator/microwave. Sleep Number bed did not work, bed was brick hard. No continental or any type of breakfast offered. Snack/beverage section at front desk, was sadly maintained for variety. During a 3 hour storm power outage, no communication by staff.
Most enjoyed the adjustable bed. Room was underequipped compared to other places I have stayed at in similar price range. I am a disabled vet no attempt was eithr offered or made to accommodate me until I asked. Food accommodations were ok although food selection seemed limited in variety. Toom service itself I found good. Portions were also good as was the flavors of what was served. No microwave or fridge. Food menu and selection seemed limited at best and somewhat middle of the road in types and quality. Server in jeans and hoodie. No distinction or sense of prestige in appearance.
The location was good, staff was friendly and it was clean. The beds were horrible. One was hard as a rock and the other was so wore down the pillow top was gone, flat sunken in to the bed.
Great room, nice people Breakfast was minimal, pancake machine broken, lots of sweets for breakfast, good coffee tho
Hotel employee excellent customer service very attentive and friednly All
Pricey for such a small room. Complimentary breakfast was inedible.
The front desk is staffed 24/7 so even though we checked-in later at night, there was no issues doing so. The staff was extremely friendly. The breakfast and wi-fi were free. There was also a large pool and fitness center included with the stay. The hotel has an elevator but even though we had asked to be closer to the elevator due to my mother being in a wheelchair, we were actually the room furthest away. It was not the worst thing that could have happened since the room was very quiet.
Very quiet .... Staff is very helpful N/A
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It is in a good, safe location for my visit. I think for the area and the other places available, it is a little over-priced but it is so convenient for my needs I pay it.
The room was great, plenty of room. Breakfast was delicious. Great variety. Something for everybody. The mattress was way too firm. Also, the pillows were marked firm and soft, but I couldn't tell that much difference. They were all soft.
Very friendly helpful staff. Large clean room. Wonderful breakfast in a very clean dining area. Nice swimming pool. This hotel is our extra bedroom when we visit family in this area. We will be back time and time again
The people at the front was very nice and alway's spoke everyone coming in or out the hotle. The breakfast was great, there was something for everyone. The only thing to me needed attention was that the bath drain needed to be cleaned out because every time I ran a bath for my granddaughter black stuff would come from the drain.
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I usually stay at The Radisson right at the outlets in Pleasant Prairie. BUT LOVE this location even better. Besides easy access to the outlets, it is 5 minutes away from Marshall's, Ross and Burlington center, and 15 minutes from Kenosha/the Lake. The workout center is small. Breakfast was just OK. Selections good, quality befitting quick and easy.
nice place and good breakfast in morning easy check in and out no garbage bags in garbage cans i guess not my problem i don't have to empty them
It needs some renovations!
Staff polite and they try. Generally clean. Hotel needs repairs and some rooms more than others. They were helpful as I changed rooms 2x and had a minor problem with the last room.
Had a downstairs room, and the guests upstairs sounded like a herd of livestock! Clean room, although a bit dated, comfortible beds, very helpful staff, but the hotel is noisy and not well built.
I was able to get a room with a fridge and microwave...not all rooms had them yet. This La Quinta was like a slightly better Motel 6. Toilet didn't flush well and ran, shower had a leak so there were stains down the front side of the shower.
Swimming pool was large; Bed was comfortable; TV was good quality. This place wasn't terrible considering the $62 price, but I would never stay here again. I feel like if the people from Ramada corporate had the experience I had they would pull the franchise immediately. Power outlet dangling from wall in room; moldy tub; ice machine had carpet in hallway soaked; hot tub was not working; no towels in pool area; hallway smelled like armpit; continental breakfast was pretty nasty (fruit was shriveled); exterior door did not lock.
Close to everything, specially the mall and all the nice restaurants.
The beds were comfy The lack of soap in bathroom, no heat in pool, no towels at pool. Pretty wrecked
Nothing Wouldn't give extra towels or extra blanket. Went to get snacks and had to have exact change only. Pictures look nice, but it wasn't.
Had bed bugs in our first room!!! Moved to another room, only slept in there for 4 hours, got bit all up, Checked out!!!! Calling corporate today.... Ramada should not have their name attached to this hotel Bed bugs!!! Dirty.... moldy... smell.
Overall a good experience
Couldn't beat the price and very close to attractions. The breakfast was horrible.
Awesome arcade, the waterpark was pretty good and our room was beautiful. Kids had an great time. Our bathroom did not have a lock or a fan. Also the there was no microwave in our room either.
Hours of relaxation for me while kids played like crazy in the water and never got bored!
I thought this place was awesome! The watermark was a little small but it's an indoor water park and I understand that. Staff was friendly. Room was very clean and comfortable. Great experience and will definitely go again!
The indoor water park was pretty. The 4th floor elevator did not work. Had to walk down to 3rd floor to call for the unit. Room service left trash cans full, used wash cloth on the floor. Service personnel were ill informed.
They nickle-and-dimed us on everything, including late checkout.
I think the resort is a little "pricey", which doesn't accommodate an occasional last minute family getaway.
Price, breakfast Outdated bathroom, no lights
Needs to be updated. Breakfast very limited.
It was clean. Housekeeping is very loud in the morning and woke us up when we were trying to sleep in
It was quiet. The long trem take over the breakfast area not allowing visitors to use it. They park right outside the only way in smoking. The evening guy questioned why we were there and then made me feel very uncomfortable about being there. The door stuck so if there was a fire, we would have been in trouble. It stuck because it looked like it had been broken into before. The heat did not work in our room very well. Not a place for single females to be traveling.
Accommodations and service. Price
It was newer construction No privacy curtains
Quality room with all the standards you'd expect, including mini fridge and microwave. Wonderful staff. Pool and hot tub til midnight. And the best continental breakfast ever. Yogurt parfait, waffle bar, bagels, juices, cereal, frittatas, sausage, potatoes. Great location.
Loved the gym, huge breakfast and clean rooms. Very friendly staff from housekeepers and front desk to managers and kitchen help. They all met us with a smile. I wish the gym and the dining area had a little more room since it was a busy holiday weekend. I also wish the gym had a better weight area and not just treadmill and cardiovascular machines.
Clean rooms--I am picky. Close to highway and restaurants. Provide washer and dryer for guests (just make sure you bring your own laundry soap,they charge $2 for 1 laundry pod!). It seemed the cleaning staff was hoping I would leave, so they could clean room. They opened my door to room with key, which bothered me, and it was only 10am ...check out was noon.
The concierge was friendly and very helpful.
The closeness to the outlet malls is the reason we booked here. Been to LaQuinta before and liked them. The hallway odor very uncomfortable. I would probably not go back to this motel because ofmthis issue.
The location was perfect, the rooms were immaculate, and the pool/hot tub area was an added bonus. No problems whatsoever.
We liked the location to six flags great America, and the free continental breakfast. Our room looked like it needed an overhaul. There were places where the paint was chipped and it was painted over. The metal on the sprinkler system was rusting and even leaving some rusty streaks on the wall. Our friends had a non smoking room and said it was horribly smelling like smoke.
The people there were great. The beds where small.
Good free breakfast, free WiFi, close to Great America, late morning check-out, indoor pool Our room kind of smelled like someone had been smoking in it
Place is clean. The recipionist was very nice. Morning breakfast was great. Looks like they have some remodeling going on in the hallway that made the place look less classy. Middle of the night around 3 am some guests in the rooms next to mine were very very loud and I don't think anyone said anything to them.
Loved everything about this hotel from the staff to the cleanliness of the hotel. Great rooms and excellent location.
Clean, comfortable, safe.
The best thing about this hotel it its location, its surroundings have great places to eat and it right behind a superstore for purchasing supplies while you stay. The guest Landry is small, only has a single washer and dryer. The way the staff handled my billing and checkout caused me to have problems with this hotel and will probably percent me from returning.
Honestly there was nothing good about this place. I went here with my family and 2 were little children. We had gotten charged with 250$ fee for smoking when everyone was non smokers. They wouldn't listen to us. They were very rude and ignorant. Would not recommend this stay! The employees be little you and make you feel Not welcomed what so ever. We were all non smokers and I felt like we were treated like criminals.
the staff was excellent went for navy graduation,staff did great job! all was great
The service was extraordinary. By far some of the best I have experianced.
We were in the Chicago area for our son's graduation ceremony from Navy basic training. (The hotel's location is excellent for this.) We booked two rooms, one for our family (me, my wife, and our younger son) and one for my wife's sister. Her room was directly across from ours. We arrived on Thursday in time for the very good buffet (free!) including beer and wine. The free breakfast buffet served every day was also very good, including pecans for the DIY waffle iron (every one turned out perfect!) Scrambled eggs, sausage, SOS (I was in the service also some years ago), oatmeal (I am not an oatmeal fan, but it was good enough that I had it twice), cereal, juice - it was all very good, as was the plentiful coffee. The room was spacious, the bed comfortable, and everything was very clean. We did not use the kitchen except the last night when we kept our doggy-bag pizza in the fridge and then heated it up in the microwave for lunch on Sunday before heading for the airport. This hotel really helped us keep our food expenses down! If we had stayed any longer I would have stocked the fridge with drinks and snacks, as the prices in the Snack Bar next to the front desk are pretty high. The one problem we had with the room (a clogged toilet) was handled within five minutes of our calling the front desk. A very nice guy showed up with a plunger and solved the problem quickly. Five minutes after he left, the front desk called to make sure the problem was handled to our satisfaction. Excellent customer service! The only other issue is some minor problems with traffic noise, but we all slept fine. Highly recommended!
We were looking for a decent place to stay for 4 or 5 days as close to Great Lakes Naval Base as possible as our son was graduating from bootcamp. After reading reviews on many hotels in the area we chose the Residence Inn in Waukegan because of all the great reviews, because they have rooms w/ kitchens & they are only about 10 minutes away from the Naval Base. Another plus was instead of booking 2 rooms for my husband, myself and our 2 just over 18 yr. old daughters we were able to book a 2 bdrm suite which saved us some$. We traveled from Chico, CA to arrive at the hotel around 6:30 pm, cold and exhausted. I went in to check in & was greeted by 2 friendly employees. The process took only a few minutes. They did put a hold on $* on my cc for incidentals which we got back all of a few days after we left. As I was handed our key cards the smiling young woman gestured towards an adjoining room saying that a complimentary meal of meatloaf & mashed potatoes,etc was available & we should feel free to go on in. We did. After traveling all night & day it was nice to have a hot meal waiting- no extra cost. They also have a complimentary breakfast every morning with stuff like Belgian waffles w/ strawberries & whip cream, biscuits & gravy, eggs, fruit,etc also no extra cost. Our room was great, like an apartment , each bedroom had it's own full bathroom, the beds were wonderful. Internet access- wi-fi or ethernet. Flat screen tv in ea room & in living room. Kitchen equipped w/ utensils. Clean, well maintained, lg bath towels, great! Would definitely stay again & recommend highly!
While the staff was not that great, the rooms were very clean and comfortable. The price that I payed for it was more than worth it and made up for the unhelpful staff. I did not have breakfast there, but it looked decent and the internet access was pretty fast. Defiantly a good stay.
Comfy room for 4 adults with kitchenette. Well stocked self-serve breakfast with many different options. Eggs, Self made Belgian waffles, potatoes, bacon, sausage, cereals, fruit, muffins, juices, coffee with your favorite creamers. Simply Splendid. Residence Inn will be my only choice on future trips! 6 miles to Navy base for graduations. Easy trip to main gate.
We went to Chicago to see my son graduate from navy basic training. This is the best hotel have ever stayed in.
This is a great hotel, especially if you are attending a Navy graduation. Very nice room with small kitchen and polite staff. Good breakfast. There's a happy hour that looked good, but we didn't attend. WalMart and restaurants close by. Pool and sport court available in season.
I came here to see my husbands Navy graduation and I will say this is one of the best places to stay. Not only was the room wonderful but the staff were excellent. The staff here were very friendly with all my questions I had the area. Especially since it was my first time in that area. They had everything you need from maps to sites for Navy graduation to leisure activities. They also had a little mini-grocery if you needed that little something for your room. And a big advantage you felt safe. I felt at ease with my stay there. I would definitely recommend this hotel to everyone needing a wonderful pleasant stay!!! And I do plan on coming back again!!
We booked this hotel because of our son's graduation from Boot Camp in Great Lakes. We arrived in the afternoon the day before, check- in was fast and easy. Our room was perfect. There were four in our party, and the girls took the sleeper sofa. The room was clean and the bed was very comfortable. We required additional towels every day and they were delivered with a smile to our door. One daughter needed her room key replaced because it was scratched and didn't work and that wasn't a problem either. We ate the continental breakfast and it has to be one of the best I have ever had. The food was hot, the choices were plentiful and the breakfast bar was continually being filled so that no one went without something they wanted. Check out was fast and easy also. I would definitely stay in this hotel again and I would recommend it to my friends if they were in the area.
We stayed here to visit my son who is in the Navy. Your hotel met our needs. I wanted to cook my son a home cooked meal. Your hotel (kitchenette) supplied everything I needed to cook. Your staff were awesome! Will definitely come back and highly recommend to others. Thanks for the excellent services! We really appreciate your customer services
This hotel was perfect for our needs. My husband and I traveled to see our son graduate from Navy boot camp, and we picked this hotel for its location and amenities. Upon a late arrival, we we were greeted quickly at the front desk, and we were asked our floor preference, which I appreciated. We were given a special information package just for Navy families with local restaurant info, distances, graduation tips, shuttle info etc. Our room was spacious, clean, smelled fresh, and had all the expected amenities. We were able to control the room temperature to our liking. Daily housekeeping was discreet and timed for our absences. Plenty of hot water for showers. We used the internet connection and had no problems getting that going. The breakfast buffet was excellent. There was a selection of complimentary newspapers available daily. The staff was all friendly and helpful. I wish it was in season for the (outdoor) pool, but we traveled in March. The outdoor facilities looked nice, though: Pool, basketball hoop, barbecue area. Plenty of safe, well lit parking, and key card access at all remote entrances. We were very pleased with this hotel and would use it again if we were in the area.
Very reasonable price. Friendly staff, comfy beds, great breakfast! Nothing.
Bed was very comfortable and clean. Great to have a fridge and microwave. TV was a great size. I don't like when the cleaning service knocks on my door 2 hours before checkout.
The staff was very friendly and helpful. The room was clean and comfortable after a long day of traveling with an infant. I really liked that if you forgot or couldn't pack an amenity like a razor, you could go down to the front desk and ask for a complimentary one. The location is great too, not far from all the attractions in the area. I also appreciated that check out was at noon. That we couldn't stay longer, haha.
Breakfast was free & the rooms were clean They pool was outside.
The fact that the hotel was close to Great America
clean and friendly service
The title says it all. We are a family of Type-A neat freaks, and my mother sent my sister and I with her black light equipment to check the cleanliness of the room. There were some small spots here and there near the bathroom (weird spots that may get overlooked for cleaning like the ceiling and a light switch), but not anywhere in the sleeping section of the room. Sheets, pillows, and comforters were spotless. The cleanliness and general upkeep of the rooms made for a very comfy stay- we could hardly get out of bed to do more exploring the next day. I only stayed in this hotel for one night, so I may not have experienced as much as I could. The lady at the front desk could have been a little more friendly and personable, but the rest of the staff was very nice.
The beds are crazy comfy. Everything was really clean. Breakfast was incredible!!!! And the pool was really pretty and super clean too!!! Staff was super nice. Everything was fantastic!!! It was a random hotel we picked in the area because we were in town to run the rugged maniac race but we will be returning to the area just for the hotel and to check out the area more :)
Clean, attractive, comfortable place to stay.
Husband loved the breakfasts...coffee was great! We liked it all...had stayed there before its renovation and were amazed by the wonderful changes...next time we will bring our bathing suits
The room was cleaner than any hotel room I've seen in recent memory. I made a point of commenting to the desk to make sure the person who cleaned my room was commended. Outstandingly comfortable bed and quality linens for the price. Tasteful, up to date decor. Excellent large spa pool, also clean.
The Front Desk worker was very nice and helpful. The AC in the room was not able to get the temperature below what felt like 79, and the bed was not very comfortable.
Very clean hotel room. Staff was very friendly. Complimentary breakfast was great. It's conveniently located near Gurnee Mills Mall. There are many stores to shop and eat at along Grand Avenue. Six Flags is a short walk from hotel less then 1/2 mile (no need to drive to the amusement park so you can save on the high parking fee). I wish the swimming pool was bigger. Hot tub was non-functional.
I was only there one night Where to start? The couch had two gigantic, greasy butt stains on each cushion. Everything felt damp Charged twice for room and still trying to resolve it Deadbolt didn't lock
Close to Great America The elevator has an EXPIRED safety inspection certification! The sofa in my room (211) had what appeared to be blood stains on it. The room across the hall kept me up all night (small children being load.. At 3am!) and the vending machines didn't work (ate my money).
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location smelly room ( humidty ) smelly public areas (humidty)
The shower was so hot! And the room was clean! It was an amazing experience for my boyfriend and I. This was our first vacation! The floor plan of the room was open, and we didn't hear any other guests through the walls. The hot breakfast was great. The coffee was terrible.
Excellent and friendly front desk check in experience
Excellent value and quality facility. We stayed here because it was close to Great Lakes Navel Training Center. As a bonus it's within walking distance of a BassPro Shop and huge shopping mall. This location was perfect for anyone attending Graduation at GLTC.
Good rate Old facility needs updating
Nothing fancy but clean, comfortable, and well maintained.
Comfort Inn was clean & comfortable. They had a pool, hot tub & breakfast included. The staff was friendly and checked in on me during my stay. Room was a little small and bed could have been a little more comfortable.
Very clean and close to six flags very friendly and helpful staff. Was really pretty decent over all no complaints