Would you like to save as your currency permanently or for this visit only?
Front desk worker at check in was great,
Literally loved everything about this hotel. We got a king sized room for two that was huge! While being about 20 minutes from downtown Savannah this hotel was about 50 minutes from Tybee island and the beach so that was a bit I convienent since we made several trips to both areas.
This is an average hotel. I didn't expect anymore for what I was paying. There was a stain on a pillow case and a blanket. Thankfully I had a choice of beds. The shower handles moved all around as if the valve system in the wall wasn't secured properly. The shower water also pulsated.
Breakfast. Breakfast was good. The beds were comfortable. Easy walk to food and museum next door, which was perfect for our young, and tired from travel, family. The fridge didn't work. It never got cooler than room temp, which was horrible since we were transporting breast milk. The pool floor was disintegrating under our feet. Oh... And who puts toddlers on the third floor in a building that if someone sneezed, everyone would hear it! The people below us didn't like our 2 year old... But not my fault, he's a toddler.
Staff was kind. Room was comfortable and clean. I wish I could have stayed longer.
Damien Diaz and your cleaning staff are wonderful! Helpful, prodessional, quality employees! Thank you!
Large, well maintained hotel with lots of amenities. Breakfast was good but very crowded, luckily they opened up extra seating in the meeting room. We would stay here again. We got a great deal through kayak it was about $75 cheaper then the walk in rate. The bathroom could've been cleaner. I didn't notice this until after we had already unpacked left the room went to dinner and came back otherwise I would might've asked for another room.
Nice Indoor pool. Smallest hotel hot tub I've ever seen.
The Staff At times, was a little noisy with doors slamming shut.
The hotel on the outside doesn't look like it's a superb hotel! Extremely comfortable and very large rooms. Loved it!
When we got to the hotel,( around 6pm) we were tired and just wanted to get to our room. As we are checking in the clerk is on the phone. I thought that was rude, but no big deal, then she tells us that they didn't have the room we booked a week in advance. OK so we settled for what they had. When we got to the room it stunk of cigarette. So far we were very unhappy, but thought at least we can relax a little in the hot tub. Wrong again the hot tub was warm at best. So we went for a swim and called it a knight. When we got back to our stinky room we were greeted with banging doors and pool motors or something running until we complained. In Holiday Inns defense they did give us a free breakfast the next morning. I would have enjoyed a better stay instead.
The hotel was very nice. But, for the price we paid, there should of been some kind of complimentary breakfast. Not, everyone wants to eat and pay for a full meal breakfast in the morning. Next to that it was very nice.
We absolutely loved this hotel. The staff was extremely helpful and pleasant to work with. I was a walk-in with no reservation and she went out of her way to accommodate anything and everything for us. Very pleasant considering the night before at a Microtel in SC (but that's another review). I want to say THANK you to the wonderful hotel and staff. The beds were AWESOME.
Left my room at 9:30 in the morning, came back and it had not been cleaned. Thank god Im not too messy. The free breakfast is not worth your time. The cheese on the 'eggs' was hard...likely from extensive reheating. The cereal was stale and be 8:45 there was no food in the Kitchenette. I told the manager and 15 minutes later all waiting guests were rewarded with 15 sweet rolls that had been heated in the microwave...Why that took 15 minutes is anyones guess. I noticed a family with 3 small kids still waiting for food 20 minutes after I told the manager. It was apparent that the staff really didn't care about there work...they were nice enough but a clean towel and fresh food with a scowl would have been better than the smile and stale cereal. I blame the management for allowing the things to get that bad. It was obvious that this was typical for the hotel as the food was poorly monitored and the trash in the dining area was overflowing on both mornings I was there. Also I noticed this Holiday Inn Express was alot noisier than other I have stayed in. It could have been from the 2 inch gap under the door or shortcuts when they built but it was not a quiet night of sleep. One could hear every person as they walked down the hall. One last thing, when I came in at 11 pm friday night the side door to the motel was open. So much of the security measures. I will stay at Holiday Inn Express hotels again, but not this one!
This hotel was wonderful! VERY clean. Nicely decorated. All staff we encountered spoke and was very friendly. Big bathrooms. Fridge and micro in room. Large TV. Comfortable beds. Straight shot to downtown. Can't say enough about how great our experience was. Intend to stay here next year!
Very Clean Hotel, The staff was wonderful and their Grits taste excellent. Short drive to the airport and river street.
Spent a girl's weekend in Savannah. We did have a car as we planned on visiting surrounding sites. Proximity to the airport was a plus.
made a whirl-wind trip to help move someone to Savannah area, we grabbed this hotel and were gald we did. Rooms were clean, light and airy, room decor was very updated, staff freindly, location is the biggest drawback, behind some other business's but a very safe area. Food (breakfast was good), and the fella at the desk was informative about location information!\n
GREAT HOTEL! This is my first time staying at the Holiday Inn Pooler. I usually stay at the Hampton Inn down at the next exit, but no more. I love the large spacious rooms, the shower! Seems to meet all the needs of a business traveler and what I enjoyed the most was the friendly service and hot breakfast buffet, served southern style. I will not only stay here but ask them to host my upcoming meetings. The location and easy access are great for folks driving in. Holiday Inn...you did right in Pooler! See ya in March!
Our suite was very pleasant except I wouldn't call it a suite. There isn't a divider between the bedroom area and sitting area. The room was clean, well kept. We would stay again.
Our room was very clean which was good; the maid didn't restock anything when she cleaned our room the next day. No cups, sugar, coffee supplies, kleenex, soap etc. etc. nothing. Our new replacement towels were folded in a sloppy fashison too. Room service was promp and friendly in taking our order. The food was great too; the trays were left outside our doors until the next night! We finally called to have it removed. passerbys were leaving their beer bottles and trash on it like it was the hallway trashcan.(it began to smell of course) Some teens were pretty noisy in the hallway late at night (prom or something in area)\nI would probably stay again because our room was clean; this hotel should should brush up on staff training- give the maid a check list and give room service guidelines.
The staff were helpful and pleasant The location was perfect for the historic district Our room was large and spacious The valet dented our vehicle Our room was not ready at the 3:00 check in time We would have benefitted from more towels however they were brought promptly when we asked It woukd have been helpful to have a small fridge
The staff was great, the room was even better, one of the best hotels I have stayed in! The river view and the night life around was also very nice! Valet parking was the only option for 25. per night, but the staff there was very nice also.
The rooms and common areas in front of hotel spacious, clean and modern. No pool. Parking expensive
A very clean, upscale and modern hotel right on the riverfront. The Top Deck roof top bar is a great place to hang out and unwind after a day of walking the historic district. Look out over the city or watch the huge cargo ships passing through. You are located above river street with a bunch of neat little stores and just a few blocks away from City Market where there is always something going on. I'd highly recommend this place Room was a little smaller than I expected but frankly didn't spend a whole lot of time in there. Everything else was great.
Staff, room, and ambiance were super. Rooftop bar was great. tv remote needed new batteries
Love the location, fantastic to walk around beautiful historic downtown. Right on River Street. Felt very safe. The bathrooms are very nice and such a nice size, much bigger that most that are the size of a small closet. The floor was not very clean, like it had not been mopped. I would also maybe suggest another hotel if you are traveling with children. The rooftop bar is great, but you also have to contend with lots of drunks. I would not like to expose my children to the language and the fact that most people riding the elevator are seriously drunk!
Very comfortable bed, excellent river view, great staff.
We had a room directly underneath the lobby/elevator area. All we could hear constantly were footsteps and people walking around. It is terrible that this is even a room that the hotel would put people in. It seems obvious that good hotel design would utilize this space for other hotel amenities/uses rather than a room that people have to sleep in (or be kept awake in).
Location; bathroom No guest amenities; no coffee or newspapers in lobby; no fridge, bad a/c ; bad pillows; poor selection of tv channels; cramped room size. Nowhere to sit comfortably.
Clean on the water AC loud, had to get car from valet lot myself in the early AM. Was told would get a room with view but didn't
Location 2 month advance reservation, and was put in a handycap room.
Renovation has improved looks Booked King room and got double, double charged room to my card, still don't have that money back
The hotel was so nice. We loved the river view. Nothing. Everything was great.
Bartender was great. I believe his name was Andrew. Got into Savannah early and was able to valet car. Room was great. View of river. Front desk didn't have my reservation upon check in but was handled quickly. Waited over an hour for room service when told it would be a half hour.
This Hyatt is great...centrally located to historic Savannah, and overall stood up to Hyatt quality. awesome stay! We were very surprised and disappointed to learn they would not accept our three night stay toward our Hyatt points as a preferred customer because we book through a third-party. RIDICULOUS!!! Apparently the $825 we spent wasn't appreciated. No where on our on-line reservation did it tell us that, in fact, it asked us for our Hyatt Reward number! We stayed there this time to get our points. Had we known this we would have stayed at one of the historic B&Bs. They'll be hearing from us.
Great location in downtown Savanah with plenty to do. I can promise you, you'll not run out of things to do here. Beach is about 20-minutes away and all other locations are with in walking distance.
Great hotel .great staff Nonr
The thermostat wasn't working correctly. Didn't sleep well due to temperature of room Temperature
The staff was very nice and helpful. Everyone was extremely nice. The hotel was under construction. It was so loud and not relaxing. Every room heard the construction. I moved to another room to another floor in hopes of getting away from the noise. It was worse where I ended up. I was woken to construction noise. The bathrooms were old, mold around the tub, water pressure terrible, toilet seemed dirty on the outside. Had I known the hotel was under construction And so out of date, I would not have chose to stay there.
Valet Smell at night from the paper mills
Great location, hip atmosphere, comfy beds. Seems like the staff was a bit immature or possibly new working in customer service. Check in was very "relaxed", bartender not able to help w/ wine selection, hostess made us call our own petty cab & find our own plastic cups for togo drinks. Nothing major, small courtesies like these would be expected in a place like this.
Off course the location is great. staff are very friendly and helpful. The happy hour at the hotel is the best. They provide finger food and wine for free and it provides a great opportunity to exchange some information with other guests. They also have free bikes to rent which is awesome given that the closest place we saw that we could rent bikes was at market place. Mattress could have been a bit more comfortable.
- rooms, wine hour, allowing pets, cleanliness, drinks from bar. service and the 'no' or i'm being put out -type mentality for standard requests. I had very high expectations and am a die-hard Kimpton fan, unfortunately, with the exception of the San Francisco hotel this was the only other Kimpton disappointment in the range. I 've tried about 12+ different properties so far.
Loved the hotel decor, comfort and great staff. Rooms were nice and clean. Great 5-5 free wine and appetizers. Great restaurant in lobby but also great food recommendations from the front desk and valet. We checked in and the bathroom sink was broken. However, the staff was quick to fix the problem a d relocated us in 30 seconds.
Great hotel. Beautiful city. Fabulous desk staff and valets.
The receptionist was wonderful. We had accidentally booked the wrong date. She was more Han accommodating and even upgraded our room since it was our first family vacation! She took time and printed out restaurant recommendations and a city map.
Free happy hour and coffe everyday. Great location and friendly staff.
Even though there was lots of pets at the hotel it was kept very clean. Wine social hour was very nice. Pool was not heated.
Location Location Location NEW Rather expensive for such small rooms and the bar closes early. While modern and beautiful, they completely removed the HISTORY of the hotel that they replaced. The Brice is located in the old MULBERRY property, which was originally built in the old Coca Cola Bottling factory of Savannah. It would have been a nice touch if the Brice had kept some of the old Black and White photos that were in the halls of the old hotel and displayed them, somewhere as a way to tie the new to the history of Savannah. Instead, they completely eradicated the history. The staff is good, but not great. This is supposed to be a five star hotel, and I would rate it four. No coffee pot in the rooms until you ask for it, then its delivered and is great-keurig -why not just put one in each room? That's what I expect in five star hotels and certainly at hotels in this price point range.
Beautiful inside and out and the staff was amazing!! Wish the cost was slightly lower
The hotel was a really great deal, especially for the quality of hotel. It was a little on the outskirts of the downtown area.
The location is nice Everything else is horrible. Major renovations under way. They even renovate on Sunday's which is horrible. The bed is probably a 2 on a scale of 1-10. Room is small and no parking because you cannot park in the garage
Nice room, but overpriced for what was provided It was indicated that breakfast was part of the deal...and it was for $13.00 per person. The worst was having to pay for parking ACROSS the street from the hotel. Made loading and unloading a pain.
The indoor pool is small , and on the cool side , but it was January.They are under construction,but it was quiet and is in NEED of updating .Clean , staff was super friendly,breakfast cafe is low quality,outdated,had the feel of a motel.Had I not got a great deal on this hotel,I would've been hugely disappointed.My Daughter goes to S.C.A.D ,So I've been to many hotels in the historic center,this is on the bottom of my list of places to stay.
Love the modern rooms Mint scented shampoo
Bed was comfortable and the room was comfortable overall. Was in a room that had a door that adjoined to the next room that seemed very thin. At 5am could hear the people in the adjoining room so clearly it sounded like they were in the room with me. TV remote did not work, and the clock had not been set for the current time. Most hotels will allow a 1hr late checkout . . . Not here! And noticed what appeared to be a small patch of mold in the bathroom.
Clean room, very comfortable bed, great location. It was an easy walk to the waterfront and the historic district. I would definitely stay here again. I would have liked a coffeemaker in the room.
The parking was on ground floor and convenient, glad we didn't have to go across the street. WE were able to walk around easily, room was clean but not drop dead gorgeous but nice. Staff VERY friendly and accommodating. I agree with breakfast issue. Reminded me of the free breakfasts at other chains. I would not have paid $13 unless I had a per diem, was hungry and in a hurry.
Beautiful hotel rooms impeccable Service wonderfull I will recomendé to friends and family and will like to go to another in another city
The coffee maker Desk staff rude. Renovation took over the complete hotel - our hallway on 5th floor, temporary lobby nasty, Madison room terrible. Such a hotel should not be charging for a breakfast pastry esp under these conditions. Cleaning staff did not address our room at all. Bed too soft. Live and learn - the hard way
Great location, lovely and helpful staff, clean rooms Half of hotel was undergoing renovation, and while they maintained a fairly clean and quiet atmosphere, walking into a hall rented with plastic and filled with power tools was a bit unsettling. Travelers ought to be advised of such things prior to booking...and given a steeper discount.
I was not aware that the hotel was under construction. It was kid of a mess and I wouldn't have booked a reservation for our anniversary here if o had know that. I was pretty disappointed.
Very friendly and accommodating staff. The rooms and facility were very clean and the beds and bedding was awesome! Luxurious, comfortable and completely accommodating for what I was looking for, for a weekend getaway. TV remote didn't work well. Upon initial call to the hotel, the front desk stated that they did not have shuttles to and from the airport. When I left and asked the front desk to call me a cab, they stated they had a shuttle that was $10 cheaper than a cab rate.
They staff was very friendly and assisted your tend to your needs Food choices were limited...I would have like to see more salads on the menu.
room was wonderful. Great shower, comfy bed, lots of pillows, very quiet. Always got a good nights sleep. loved the water taxi service. Room service guy was the most helpful and friendly person we dealt with the entire stay. He was great! We also liked the Green program, I like hotels that provide this option. front desk pretty much took the information and gave out keys. No information on where thing were, how to get to the water taxi, information on the different in house restaurants. We had to figure things out for ourselves and when we had to ask an employee, some were helpful and others acted like we were bothering them. I am enrolled in the starwood preferred guest program so I was expecting more helpfulness. Other Starwood properties had an info packet all ready at check in. Savannah is a destination spot so it would have been helpful if we had been given more information.
Boring/Disorganized receptionist at Aqua Star restaurant and long waiting. The receptionist wrote my name on a piece of paper then told me to wait around 15 minutes but we waited 45 minutes. When i checked back on him , he acted confused then finally gave us a table. When we got inside, we noticed the family that came right before us were still not served. That's when we decided not to waste anymore time and leave.Overall The hotel is wonderful. More excited friendly staff and fast service
The ferry ride across the river was good The customer service was horrible. Never coming back to this resort.
Very clean, modern, ferry boat crossings Late check-in time
Personnel, except for one waitress, were great. First night there was no water. It came back on at 11:00 am the next day. We were just given an apology by voice mail. On top of the inconvienance (no bathrooms working, ick) it could have been a disaster since the sprinkler system would not have worked if a fire broke out. And we were on the 13th floor. Breakfast cost us $52.00! Really!!!??
Check in time is late (4 pm) and don't count on being able to get your room a minute early.
Great location with a shuttle that takes you across the river 2x/hr so easy to get back and forth. Pretty grounds and for the most part very nice staff. They definitely need either a bigger pool or a second pool. With as many "pool days" as you get in Savannah, its reasonable to assume guests are for the most part going to take advantage of the pool. Its way too small for the size of the hotel, and there are no where near enough chairs. They also waste a lot of pool real estate on cabanas that they're trying to upsell...that could be more chairs. But even with more chairs the pool area is simply way too small for the capacity of the resort. Overall, upselling the cabana is reminiscent of their strategy...nickle and dime guests.
It was just my wife and our Morkie and the room was more than enough. Clean place, friendly staff. You definitely want to get a room facing the river that way you can see the ships come in and also have a view of river street. You have a ferry that can take you to river street from the Westin property for FREE. That way you are not spending $ on parking. If I'm back in Savannah I will def stay there again. N/A
Clean and everything worked fine Jets fly close overhead at all hours. It is at the end of an airport runway.
Rooms were well kept and comfortable. It had the microwave and refrigerator. However, I would love to have a freezer section for a refrigerator, which was not there at least in my room. Would recommend it. A nice overall family experience. The serving area for breakfast was too crowded and small. It would be nice if they can increase the breakfast area.
Very nice overall just the usual. Thin walls don't know why they build hotels like that. Great staff clean & comfortable. Good breakfast.
The staff was extremely pleasant and the rooms were very clean. The staff ay the breakfast was wonderful also.
The fact That we are in the flight line of the air base was horrible. So loud. And the sound actually shook the bldg on More than one occasion
Great location, great room! Definitely a repeat!
It was nice being in a busy commercial area. We were not told of many maintenance projects occurring during our stay. Location right off the end of Army Air field was not mentioned anywhere. One night a giant plane took off right over room very very low every five minutes. While we could not really hear this in the room with the air and tv on....it was very unnerving.
For the money I paid it was a decent hotel. They say there is free hbo and show time which there is and they have hdtv's in the rooms, but the picture quality is worse than my old tube tv from the 80's. There is also a military base nearby so after 9am there are helicopters and planes flying directly overhead which makes it difficult to sleep past 9 if you've had a late night downtown.
I thought the hotel was fine if you need inexpensive lodging. Easy drive downtown and when we had an issue with the TV someone came up in a few minutes to fix it, Overall the room seemed clean except the floors. It was clear that no one had swept behind the bathroom door or vacuumed by the vanity. Also, the don't have the SEC network.
The staff was so great. We were there for a race, and they did all they could to accommodate us, and went above and beyond in customer service.
Staff helped the best they could but had to change rooms and the AC never got the room below 76 degrees in either room. Location
You can't beat the location or the omelet chef! He's just awesome. The staff is friendly and professional. The a/c was super noisy. A maintenance man came up immediately and said he has heard quieter buzz saws! 10 minutes later, he fixed it. Problem was, his fix left me with virtually no a/c! Had to ask for new batteries for the t.v. remotes. Housekeeping should check to make sure the remotes work, not the guest. Bathroom fan goes on automatically. Nice feature, but it runs too long. Mainly little, but annoying issues, except the a/c.
The hotel staff was great. I was quite surprised with the level of service. It struck me as being on the level of a much more expensive hotel.
The location is great. The staff is generally nice and friendly. Never replace our shower ropes during our 5 days stay. The bathroom floor is not clean. The mattress and pillows are way to soft and I sinked into the matress. Every morning the staff will keep banging and closing the doors for supply closest and every room while they clean . It's extremely rude and unprofessional.
The room was beautiful and stylish. The bed was so big and soft, I had to literally roll out of it. The staff was incredibly courteous. The continental breakfast included in my package was unlike anything I had ever seen. So many wonderful food options, and all of it was delicious! I look forward to my next stay there.
Extremely Accommodating under extended circumstances. Very friendly staff.
Comfortable, clean, convenient. Loved the facility. Would have liked to have had a sauna and/or hot tub at facility.
This is the only place we stay at in Savannah now that we do not live in town. Staff is amazing! Great room and service from all of the staff. Room was very clean.
The staff are great. The location is also great. The complimentary beverages (not the alcohol) were a nice feature. The terrace with pool and fire pit is nice. I would definitely stay there again. The housekeeping was fine but could have been a little bit better. Didn't leave clean towels one of the days we stayed. The fitness center is a little small.
The staff was really friendly, all over us as far as customer service comes. They could not find our reservation at first, but after 10 minutes it appeared. Then they weren't sure they could get us into 2 queen room, but they eventually found one. I think they were all still learning the system, they had only been open for 2 weeks.
Convent location No decaf - breakfast also lacking
Location Breakfast sucked
Check in was easy. Staff was polite and helpful. Room was decently sized. Bed was clean. Bed was comfortable. Offered breakfast in the morning Entire second floor smelled like cigarette smoke even though we requested a non-smoking room. Inside our room the smell was less but still noticeable. The bathroom had a very peculiar smell that I could not figure out what was causing. The free breakfast offered was mostly cereals and bagels, which may or may not be negative based on your preference.
It was nice, staff was pleasant. Wasn't there much, basically for sleeping. Daughter was having baby, needed a base. All around nice
Did some sightseeing Yes, the fact that when we got there they said they were full and didn't have any rooms for us. I specifically booked online and then called and spoke to Alex so he would hold 2 queen rooms for me. We were delayed at least an hour. They eventually put us in rooms since I had all my paperwork but I had to make a point and don't like doing that.
The staff couldn't have been more gracious and accommodating. Complimentary wine and cheese social for 2 hours in the evening. Free breakfast in the morning. The room was very comfortable and clean.
The staff was great as so the location! I would stay there again.
Location is great. Free bottle of water is a nice benefit. Social hours and friendly staff. Bed was not very comfortable and seemed to tilt slightly so that your feet were higher than your head.
the professionalism of the staff should have more room with double beds
The hotel was lovely. We are already planning a trip back later this fall and will stay longer if we can get a good rate.
The hotel staff was friendly and very helpful. The hotel is located in the historic district and within easy walking distance to many sights. Our room was was very comfortable and clean.
I really liked the soft beds and comfortable pillows. Breakfast was lackluster.
The staff was excellent courteous and helpful. Great location. Easy to walk to most restaurants and attractions. Parking
Is a nice classic hotel with history with large amount of stories, has a lot of caratehtere , nice staff, bar, restaurante and concierge, best location in town , So noisy that at 7 you are up impossible to sleep beyond that time, terrible breakfast, no minibar and the bathroom very nice but if you have not worked at the circle du soleili impossible to have a shower or climb in to the bath.
The room was full of character and the bed was so comfy! The location was within walking distance to the rstaurants and night life. None-we loved it!
I loved the hospitality & very clean, comfortable rooms, as well as the daily breakfast & wine/cheese reception. And great location. No gym or swimming pool.
The breakfast in the sun room was wonderful. The staff was very nice and helpful. Also the wine and cheese in the afternoon was wonderful. Yes. When I first checked in my room down that long hallway on the 3rd floor I got a very uncomfortable feeling. After finding out that this hotel was a stop on all the tours including the ghost tours I grew even more uncomfortable. Please stop the tour buses from stopping in front of the hotel for their stop to tell about the hotel full of ghosts.
Nice hotel near to everything
The staff was incredibly helpful and personable. The decor was beautiful and we loved our room (although I will try for room 421 next visit). The housekeeper assigned to our room did not do a great job. When we arrived our floors were not well swept and she left an empty drink cup on the night stand.
Everything was up to par. Comfortable room, great breakfast and good location
From entering the stunning lobby to the beautiful room, everything was wonderful! The staff was extremely welcoming and helpful. The complimentary breakfasts were served in a sunny and comfortable room, one of my favorite features of the hotel. Located at the center of the historic district, it is the perfect location to begin the historic walks and tours. And being in walking distance of many great restaurants and pubs was really fun for us. The on-site gourmet restaurant/bar provided a perfect end to the day. This was the best hotel stay we've ever experienced! It did not have a gift shop.
WiFi did not work well - got disconnected several times and had trouble accessing information and emails. Otherwise everything was great
That sister got in the pool and stop itching real bad went to front desk the give her some wraps out of the first aid kit ,had to go get her something from the closest store
Just location. I was dirty. The sheets were stained. We removed them and used towels. The wifi was off most of the time.
Customer service was the best! Rooms were cleanly! Pool smells like too much chlorine.
The staff was attentive at check in. The room was clean and comfortable. The bed was very comfortable The hot water took some time to heat up. I was concerned that I would be taking a cold shower but it finally got hot. (about 3 minutes or so).
Nice location - near the airport and the Mighty 8th Air Force Museum, fairly easy to get to, though Signage was a bit difficult to see. The room was in real need of a lot of maintenance, yet the desk clerk wasn't empowered to send for repair services. My 14 point list was going to "be given to Mrs. P, when she gets in, in the Morning". The maintenance list included things like no Florescent Lights over the Sink; broken drawers in Vanity; sink leaking under vanity; Sink stopper not working/installed; gouges in walls, paint chipped everywhere; rust around base of toilet; Closet door jammed; rug (baseboard) pulled away from the wall. I'd have felt better if they had apologized a bit or explained something, but it was clearly the responsibility of the Morning Manager and the clerk was either unable or unwilling to act.
kids liked pool. the carpets were dirty, rooms stuffy and "stinky", weekend breakfast ended @ 9 am WAY TOO EARLY FOR WEEKEND! maid started banging on door @ 8:30. description included "adjoining rooms", which is reason i booked w them. no adjoining rooms - "we HAD adjoining rooms"
Great location, friendly and accomodating staff. Upgraded to riverview. Within walking distance to shops and restaurants on River Street as well as other attractions in the historic district. Would definitely stay there again.
Location was right on River Street. The rooms were clean enough. I liked the atmosphere, it felt very historic. Our room was right next to the ice maker, and the noise kept us up. The bed and pillows were not very comfortable.
Only gripe is with parking during check in.
Thus hotel was close to everything. The historic atmosphere and tastefully finished rooms and period style decor was easy on the eyes. It feels like you are part of this lovely southern city. Convenient and xcellent restaurants, friendly service, reasonable rates, gorgeous. It's and comfortable clean rooms. What more could you want? Oh, and a lovely gratis private cocktail hour with wine, cheese, quail and more made dinner unnecessary!
Staff was very friendly. The doorman, Chris was extremely friendly and accommodating. Location is excellent. We were on a tight schedule and we're not able to get into our room until 4:45, 45 minutes after check in time. That ended up causing us to cancel dinner reservations. Cleaning staff was extremely loud and we were unable to take an afternoon nap because of this. We were able to hear every footstep and movement from adjacent rooms and floors which became extremely annoying.
Excellent location for the price. Love the preserved history. Tubby's was an excellent on-site restaurant. The staff was very helpful. Maybe extend the bar services and times. We'll be back to stay again! The public restrooms were in need of attention but not bad considering the river street location
I love the historic nature of the hotel. My room was very nice and I felt like I was staying in a room of a historic mansion. The bed turn down service with sweets left on your bed is a nice touch. Also enjoyed the wine and cheese reception in the lounge every evening. No free parking. You have to park in public parking which costs $15 a day. Walls of rooms are very thin so you can hear every bump and bang in the rooms next to you. Was not impressed with the shower...the water pressure was not good.
Beautiful charm in prime location. Staff is friendly as well. Overall great stay. Slightly too dirty for my liking (blood on the toilet seat, floor didn't appear clean, shower curtain dirty on inside as well). Also...they will stick to their 4pm check in time. We arrived around noon and was told the it was going to be several hours until the room was clean despite confirming through Kayak that my arrival would be between noon and one pm. They did accommodate my request for top floor, but could have cleaned a room and called as soon as it was ready.
I loved the location, the feel, the cleanliness, the staff, and the cost of this hotel. When we asked for more towels, coffee, etc, they delivered quickly. The staff were very friendly. The hotel is beautiful, and has that antique, but not dirty, feel. I would love to stay again.
This is my 6th time staying at the River Street Inn...every time I stay there, I love it even more. This was a last minute, one night trip and I got a great deal; I was even upgraded to a river view room! Normally I prefer modern hotels, however, I love the charm, character and history of the River Street Inn. The rooms are clean and comfy and the staff is always friendly! You can't beat the location of RSI, just park your car and walk everywhere. I love the chocolate candy they put on your pillows every night and the wine and cheese social in the evenings is an added bonus! (my stay this weekend was on a Sunday, so I didn't get that perk...wish it was EVERY evening)I have stayed at several other hotels in Savannah in the past, and now there is nowhere else I'll stay except for the River Street Inn. Thank you for another GREAT experience this past Sunday y'all!
Loved the location and the history of the hotel. Robes were suppose to be standard in every room, but we did not have them.. I requested robes to be sent to our room, but they were never delivered. Also there is suppose to be a turn down service that is standard, but we didn't receive that either .
Location is great. Quiet and secluded, but easy walk to city center. Warm and welcoming staff. Very pleasant gathering room and garden courtyard. Guestrooms somewhat small, but comfortable. On your own for on-street metered (during weekdays) parking.
All the staff was extremely helpful and friendly. The front desk staff seemed to show a genuine interest in our day or plans to come, Kelly always mentioned other ideas or have her view of ours. We will definitely be staying here again.