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Enjoyed a great game of golf, very good food and a friendly service.
Noise from golfers at 0700 in the morning teeing off as my room was by 1st tee.
Free bucket of driving range ball or a free round of golf on the 9 hole par 3 course was nice
Peace and quiet, friendly Limited menu
comfy, spacious room. peaceful location
Friendly & efficient service
Friendly welcome, relaxed feel, lovely meal. If you usually stay Travelinn, Ibis etc.. stay here same-ish cost but far better and a golf course & driving range to boot. Breakfast from 07:30 could have done with 07:00 but not a major concern
Boiler alarm went off at 5 am had to phone reception to turn it off this whole process took 25 mins. Organised an early breakfast 11 day in advance then on the day was told that breakfast would not be available early
It was convenient for Thornbury where I attended a family social function in the Centre and did not want to use my car because of drinking. It was someway from the road if walking but on the otherhand it meant it was very quiet
It was a very attractive location. All was very pleasant and well presented. The room was well appointed and comfortable. Having missed the sign about checking in at the golf club, the hotel felt very unwelcoming, with no information on the door as to how to get in.
Great shower, ideal location for our visit to Caerleon. Manager was friendly, helopful and informative. Our room was warm, spacious and clean. We had been put off beforehand by guest reviews on the internet but it was too late to cancel our trip. Our experience was much better than expected from the reviews. Some of the comments by other guests were helpful and others were unfair. We found TV reception poor.
I found the management to be extremely nice and helpfull, and in general a very upbeat and frindly attitude None
Rooms are very nice and beds are very clean too. Staff is very helpful in guiding and travel planning etc Room is very clean, Bathroom is very clean but there is a kind of bad odour in bathroom.
Comfortable room Floor boards exremely noisy- squeaked under every footstep -weird!
Very good hotel, cheap with friendly staff Checking out on Sunday was a bit difficult as we had to wait in reception for someone to get to the desk for about 10 minutes
Very welcoming staff, were happy to help and give ideas on what to do in the area. The room was a nice size, great size bathroom and everything was clean and tidy. Beds comfortable, nice big towels. Handy having the spar across the road and easy, convenient parking directly opposite hotel entrance. Some people may think the decor etc is ugly and old, but we thought it just gave it a bit of character.
Pleasant host Totally overpriced and exploited clients during the Ryder Cup
Staff polite. Beds clean, room tidy Bad smell coming from the bathroom in the room and worse smell from the toilets in the bar
The noise from the room above at 5 oclock in the morning with their TV. Which resulted in my wife not being able to go back to sleep so we left for home even before breakfast.
some of the staff were very friendly and helpful, and it was close to an important appointment next morning, breakfast was good but some items were cold, i mean cold.and no staff to tell. basic set up, needs the black silicone round the bath replacing with some white to match the bath, room are tired and dated, needs make over, didnt eat in the pub, hungry horse menu dont do it for me sorry, went into cleavdon, lovely places to eat there. lot of contractors stopping here, so was little noisy at closing time.
The price. One of the bedroom windows wouldn't lock. There was black mould in tiles in the bathroom. The toilet wsan't clean. There was no information in the bedroom about how to make telephone calls, where breakfast was etc. The receptionist was unable to get me a taxi from the hotel to the venue of the event I was attending. I ended up walking.
Easy to find from m5. Simple pleasant rooms. Fantastic children's play area. Good bar area that was tolerant to our late arrival with a small child.
value for money
Some of the staff were friendly and obliging. Being forced by a reception phone call to check out at 10am is not my idea of a comfortable experience.
The bathroom was damp and smelly. Leaky shower tap. Mould on tiles around the bath.
The location was good for my purposes. The bed was comfortable and the romm was a good size. Bathroom had black mould around bath, smelled damp probably because the extractor didn't work. There was no phone in the room so when I found out that the TV wouldn't work I had to go to the desk to ask someone to fix it.When I filled up the registration form there was a space to request a newspaper which I filled up, at the same time saying to the girl on the desk that I would like a Telegraph. In the morning when I asked for my paper I was told they don't provide newspapers! The adjoining restaurant was mostly fast food and provided nothing for a healthier diet. Breakfast was also disappointing although the bread was delicious.
Quiet. The chips we were served were probably the worst we have ever tasted, we could not eat them, probably oven chips, disgusting. Even though we arrived quite late, when we walked into our room it had not been prepared. The bedding was still on the floor etc.
Good large rooms and very comfortable. The food in the restaurant was truly awful - I wouldn't eat there again.