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The location. The room had obviously not been checked to ensure adequate heating, lighting, adequate curtains and working telephone apparatus.
The hotel was clean and tidy. Everything in the room worked. The hotel is effectively screened to block mobile phone reception. The machine coffee and limited breakfast options were disappointing.
Suprised when able to check into my room at 9.30am when only asking if I could leave my luggage Suprised when apple juice in both machines was empty at 8am sunday morning,but it was filled immediately and a glass brought to me.
Central location. Convenient for car parks. Breakfast had good selection and was hot. Coffee especially good. Not enough towels provided
The friendliness of the staff and cleanliness of the room. I would have liked to be guided to my room but instead left to wander around corridors.
It was very easy to walk to any part of the main shopping centre close to some very good restraunts Hotel had no parking and a very strange relationship with the ncp car park
Straightforwards hotel, good restaurant and service friendly and efficient. We have used Ibis many times before and you know what you are getting.Very reliable. The bed was uncomfortable and hard.
Functional. Your know what you get The noise isolation between the rooms is poor. I had a lot of noise from the neighbouring rooms and hammway
Very good location with easy access to shops and eateries Too basic and noisy
being near cathedral and harbourside for the money paid breakfast should be included and very tight on tea and coffee and no biscuits
The second room we were given was very spacious and comfortable. The hotel was well located. Checkout was efficient and fast. We were initially given a room with no heating. The thermostat was going to be replaced but this had not yet happened. The weather was very cold and it was not satisfactory to be put in a room with no heating. After speaking with check in staff they confirmed room had no heating but moved us to another room which was warm and very comfortable. We were surprised that at the end of autumn in the uk there were rooms that were being booked out with no suitable heating.
The location was excellent and the htel looked very plush. The overpriced breakfast and overpriced guest car parking.
Staff in the main were friendly. Once needs were made known they were promptly acted on. Room check should insure that essentials such as toilet rolls are in place after each room service. Desk staff need to finalise business with you before moving to the next customer. At check out the person just walked away before I signed the bill form and I had to ask another desk staff person if the hotel needed the signed form.
The staff were extremely friendly and the suite was a perfect size for two adults and one baby. None
breakfast was good but slow on the poached eggs On arrival the bathroom floor appeared not to have been cleaned.
The hotel was really lovely, as was our room. Great location. Will certainly go back again.
Dinner in Palm Court, food and service was excellent
The staff were attentive, polite and very pleasant and the meal that we had in the palm court restaurant was of exellent quality and value. A shame that there was a charge for parking.
The evening meal was delicious and our waitress was very pleasant.
The hotel was in an excellent location and the public areas were attractive and modern. The restaurant was excellent. Service was good but unobtrusive. Fruit in the room was a nice touch as was the fresh coffee. The room was clean but pretty small with very little storage for clothes - a six inch wide wardrobe not really deep enough for a hanger. Despite the cool weather the room was very hot - something other guests remarked on too. This was not helped by the significant heat being given off by the mini bar. Please take this out. In a 'boutique' hotel I would expect just to call room service.
Great location, excellant restaurant & pleasant staff
location,parking secure late cleaning of room
nothing. The fact that our room was almost in the bar and we heard the loud music from a party there tll 1am. I can't believe they could offer that as a hotel room to paying customers.
Friendly welcome. Nicely appointed. Good location Stuffy - ventilation poor. Bed a bit uncomfortable. Single room compact! Also garage was full.
Staff was very helpful Room size, very small
Friendly staff, good breakfast Small room
How helpful they were in accommodating an additional bed for our daughter in the room Nothing it was all great.
Very friendly staff.
The staff were fantastic and really helpful and nice. The overall atmosphere and decor in the public areas (lounge area and dining room) was also interesting, eccentric, a bit quirky etc. but worked really well. Breakfast was good - with an interesting range of options. My single 'executive' room was a bit small and soulless- clean and functional without being in any way stylish