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Central situation in Bristol,proximity with the airport in Stansed Stupid customer occasioned fire alarm at 4 am!!!!
Good sized rooms - clean and well cared for None
Well located on Broad Quay, close to Bristol waterfront, good restaurants within walking distance, walkable to main shpppoing district of Bristol. We booked two rooms, one for 3 people, the other for 2. The hotel placed the extra bed in by far the smaller of the two rooms and the rooms were six floors apart. The larger room, although very comfortable, absolutely stank of cigarette smoke. We were oiffered a small discount on checkout, but this should have been picked up by housekeeping and the room not allocated.
Large bed, nice view, new room.
Great location for city. Room on sixteenth floor with floor to ceiling window and amazing view. Pleasant room. Staff very friendly and helpful. Reasonably good breakfast buffet. Gym poorly equipped.
The location near the river. Perhaps a little difficult to locate by car! Unfortunately the heating wasn't working on the 1st floor where my room was allocated. No-one offered a heater of any kind and it was extremely cold weather. I had to request milk as there was non available in the room to make a drink when I arrived after a long journey.
I asked for a quiet room... I got it. Reception staff extremely efficient and friendly and professional. I liked the colours in the bedroom, appreciated having a bath .. useful in a city to relax.. and beds were comfy. car park was a bit tight with pillars, but I was glad to have it!!
Brand new hotel so overall facilities were impressive. Room was large with excellent views. Good sized bathroom. Lifts not all working so long delays going up to 11th floor. Some of fittings in bedroom badly designed E.G. flexible light next to bed had already worked loose, wardrobe door wouldn't open fully due to hitting room door closer.
Public areas spacious, breakfast good. Lifts not working, poor lighting in room, food left in corridor - not worthy of a hotel in this category.
Very central, excellent location for shopping! The hotel andcommunal areas are clean and stylish. Check in staff were very pleasant. the room was clean and stylish, the bed extremely comfortable. the view from the floor to ceiling windows give a great view over the city (15th floor) and make for a very light and bright room. None.
Dinner in Palm Court, food and service was excellent
The staff were extremely friendly and the suite was a perfect size for two adults and one baby. None
The location was excellent and the htel looked very plush. The overpriced breakfast and overpriced guest car parking.
The hotel was really lovely, as was our room. Great location. Will certainly go back again.
Staff in the main were friendly. Once needs were made known they were promptly acted on. Room check should insure that essentials such as toilet rolls are in place after each room service. Desk staff need to finalise business with you before moving to the next customer. At check out the person just walked away before I signed the bill form and I had to ask another desk staff person if the hotel needed the signed form.
The staff were attentive, polite and very pleasant and the meal that we had in the palm court restaurant was of exellent quality and value. A shame that there was a charge for parking.
The second room we were given was very spacious and comfortable. The hotel was well located. Checkout was efficient and fast. We were initially given a room with no heating. The thermostat was going to be replaced but this had not yet happened. The weather was very cold and it was not satisfactory to be put in a room with no heating. After speaking with check in staff they confirmed room had no heating but moved us to another room which was warm and very comfortable. We were surprised that at the end of autumn in the uk there were rooms that were being booked out with no suitable heating.
breakfast was good but slow on the poached eggs On arrival the bathroom floor appeared not to have been cleaned.
The evening meal was delicious and our waitress was very pleasant.
Straightforwards hotel, good restaurant and service friendly and efficient. We have used Ibis many times before and you know what you are getting.Very reliable. The bed was uncomfortable and hard.
The location. The room had obviously not been checked to ensure adequate heating, lighting, adequate curtains and working telephone apparatus.
Suprised when able to check into my room at 9.30am when only asking if I could leave my luggage Suprised when apple juice in both machines was empty at 8am sunday morning,but it was filled immediately and a glass brought to me.
The hotel was clean and tidy. Everything in the room worked. The hotel is effectively screened to block mobile phone reception. The machine coffee and limited breakfast options were disappointing.
being near cathedral and harbourside for the money paid breakfast should be included and very tight on tea and coffee and no biscuits
Central location. Convenient for car parks. Breakfast had good selection and was hot. Coffee especially good. Not enough towels provided
Very good location with easy access to shops and eateries Too basic and noisy
It was very easy to walk to any part of the main shopping centre close to some very good restraunts Hotel had no parking and a very strange relationship with the ncp car park
The friendliness of the staff and cleanliness of the room. I would have liked to be guided to my room but instead left to wander around corridors.
Functional. Your know what you get The noise isolation between the rooms is poor. I had a lot of noise from the neighbouring rooms and hammway
Upgrade for £10 to Superior room with riverside views and little extras TV in bathrooms, bathrobes, also some fab dining near by made weekend really special Nothing
Location, Rate, helpfullness of staff, style of room and bathroom Thought price of breakfast quite expensive
perfect hotel,perfect location, perfect for everything
The room was nice, great to have both shower and bath. Reasonably good tv and channels, location was great - near all the best riverside bars and restaurants. Parking was very expensive (£19 for up to 24 hrs). Woke up to the builders from the site next door throwing concrete down a shute, not great. Toiletries very average.
breakfast was good and good value the blankets were a bit tired
Comfortable clean room
Beautiful room in a beautiful hotel! Very modern and comfortable, the bathroom was exquisite with a lovely big bath. We were supplied with massive dressing gowns too. Nice big tv, very comfortable bed. Lovely bar area downstairs.
housekeeping staff receptionists waiters and waitresses all very nice
The hotel was lovely. At arrival the lady at the reception was very nice and welcoming. She (same lady) was also very kind and friendly on the day I was leaving. Both nights at the bar downstairs the staff was very friendly and professional. This actually saved my weekend. I have got a premier room which was very good size, however it was very cold! Being there in October i would've thought the heating would be on. So unfortunately it was very uncomfortable and on the other downside, the water wasn't hot in the bathroom! So it was a very cold weekend for me. Also 2 out of the 3 lamps didn't work (the 2 bedside ones -which is a shame as I like to read in bed), in fact their power plugs were different style than the standard UK ones so I wondered how they plug them in anyway?? And the last thing, which is i know not the hotel's fault, but it was quite upsetting as both nights I stayed, my nextdoor guests were constantly drunk and very loud till 4-5am! So all together unfortunately it wasn't a relaxing weekend.
Very nice location in the old part of the city centre. The hotel is cosy and well-functioning. There was a minibar in the room but it was both empty and locked. I asked could it be opened in order to put there some juice for the morning but that was not possible, since "the locks don't open very well". I suggest the minibars should be removed if they don't serve any purpose...
soft wide bed thin walls to corridor, so noisy late revellers disturbed us. Hotel staff did reproach them though, so not their fault.
very good location for city centre In one room none of the power sockets worked, in another the toilet seat wasn't fixed on. when we complained the staff were very unhelpful. Very few good english speaking staff
Helpful staff, location
Very comfortable bed unqualified staff - there were party in the rooms all the night impossible to sleep.
Lack of internet connection services and small room
front desk people were very helpful. great location can't think of anything
it's central Absolutely awful night, sent to very shabby single room right above function rooms. party below so loud the furniture in the room vibrated until 1am. Then at 7am neighbours put tv on clearly audible through paper thin walls. worst night I have ever spent in a hotel.
Clean, nice location
Good quality, central for Bristol. It was not an easy hotel to stay at. Examples, car park was complexed, door card cleared iteself at 11am (check out 12), gym was across road.
Room service was excellent, the bed was comfortable and I was not aware of any noise at all. I had some distance to walk to Bristol Temple Meads Station after leaving the hotel and I found the map I took off the pad in reception to be rather vague. I also asked directions and it would have been nice if I had received verbal instructions. I was told it was only 15 mins walk but I walk fast and that was not long enough.
Fairly good location.Very good reception staff. Free parking at the adjacent NCP. Very small room and compact bathroom.Cobwebs on the ceiling. Poor value if breakfast not included.
Nice location very hard to find.
Good food and very courteous staff
The staff were excellent - friendly and very helpful - and the room was superb. There was absolutely nothing that we didn't like!
location Noisy if room overlooks street at front. Room was clean but carpet and chairs tatty.
Close to the venue visiting duirng the evening
Location excellent - right in the heart of things. Very quiet -surprisingly!
location. value for money. Some members of staff had difficulty fully understanding english, which made making requests challenging.
We had a very comfortable and comvenient city stay. Our room was quiet, but a harbour view woukd have been an advantage.
Reception staff, central location,large room,good storage,late check out Expensive parking,noisy street in the morning,very,very hot in corridors and rooms!
Requested a water side room but was given a room that just about allowed us to view the water, with a little neck stretching
Good location near facilities breakfast good though waitress on her own first morning (poor girl was rushed off her feet) evening meal good Large air conditioning unit next to bed jazz bar outside with noise till midnight dustcart? Clearing at 5am even with discout £26 was a lot to pay for parking
nothing. The fact that our room was almost in the bar and we heard the loud music from a party there tll 1am. I can't believe they could offer that as a hotel room to paying customers.
Friendly welcome. Nicely appointed. Good location Stuffy - ventilation poor. Bed a bit uncomfortable. Single room compact! Also garage was full.
Great location, excellant restaurant & pleasant staff
How helpful they were in accommodating an additional bed for our daughter in the room Nothing it was all great.
Staff was very helpful Room size, very small
Very friendly staff.
The staff were fantastic and really helpful and nice. The overall atmosphere and decor in the public areas (lounge area and dining room) was also interesting, eccentric, a bit quirky etc. but worked really well. Breakfast was good - with an interesting range of options. My single 'executive' room was a bit small and soulless- clean and functional without being in any way stylish
location,parking secure late cleaning of room
Friendly staff, good breakfast Small room
The hotel was in an excellent location and the public areas were attractive and modern. The restaurant was excellent. Service was good but unobtrusive. Fruit in the room was a nice touch as was the fresh coffee. The room was clean but pretty small with very little storage for clothes - a six inch wide wardrobe not really deep enough for a hanger. Despite the cool weather the room was very hot - something other guests remarked on too. This was not helped by the significant heat being given off by the mini bar. Please take this out. In a 'boutique' hotel I would expect just to call room service.