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$10 a day for parking? Nice hotel, you pay for what you get, and then you realize you pay for inconvenient parking in downtown Portsmouth. If this were NYC or DC I'd get it but Portsmouth? The parking should be included.
All the staff we encountered were very friendly. I didn't go past one person who didn't say hi and ask how our stay was going.
Everything! The people were nice. The venue is gorgeous. The atmosphere felt welcoming and romantic. The room was comfortable with great views. I can't wait to return. The ice machine was only on the first floor. We were on the 17th floor.
The overall ambience was amazing, felt quite luxurious, staff was very friendly helpful and accomadating The style and design of the bathrooms, felt generic compared to rest of hotel. I understand likely done for ease of cleanliness but felt out of place compared to the room and rest of the hotal
excellent styling, great shower, loved the master power switch by the front door. great idea with the box that has all the hookups to connect any device to the big screen. loved the wine tasting; great atmosphere. you should include breakfast
The staff were very nice. We even had one waiting on an elevator and told us to go ahead so we wouldn't have to wait on another with all our luggage. The rooms were very nice and had a very modern look. Nothing it was very good.
The pool was great, room was nice A staff member was rude, took 2 trip down stairs and an hour and a half to get towels, there were dogs unleashed walking the hotel with owner, no ice machine, they had ice bags in this fridge and there were only 5 of them at a time in there.... pricy food option, pillows flat, and again bad staff
Customer service of check in receptionist when you could find them was poor. They didnt have answers nor were the helpful in any manor. The cleaning staff were very unorganized and did not have rooms available until the very last minute. It appears that this location was being managed and operated by college students who couldnt tell head from tell. I will not stay there again nor recommend a stay to anyone that values customer service.
The atmosphere was amazing and it was in a great location
Parking is horrible. Very hard to even get to the entrance since there is no actual large enough driveway. Even with valet parking had to wait to even be able to get close enough to actually hand keys over. Other option is off site parking garage in walking distance around the corner.
Nothing Shady crowd, room didn't lock, rude management, tried to refuse a refund after my husband had to stay in room over hour to wait until they tried to fix lock- didn't even apologize.
Hotel staff and accommodations were top notch. Would absolutely stay here again!
Beautiful hotel. Nothing.
Very comfy bed and clean room. Very nice staff Wallpaper was peeling off the walls
great mattress oversized rooms good downtown location Not a great value $19 for parking on Saturday night
Comfort, location, service
Helpful Staff, comfy beds Valet Parking is awful. Hotel needs to identify local events that may crest additional demands on valet staff, then use that info to bring in extra people when necessary. When we stayed, there were two college graduations at the same time which created a huge backup on Saturday morning; the suggested 15 minute lead time to have car brought up by valets was about 30 minutes too short. Give valets at least 45 minutes, hour may be better.
Valet staff was extremely nice. All staff was but valet staff was so kind. I did not have a working toilet and I called for maintenance and no one came to fix it.
The location That we had to pay $19 a day to have my car parked there. I asked the valet guy to park it on the first floor... He took it to the 3rd floor. The terrace was filthy. Sticky carpet in the hallway.
Location is really good! No parking included and it wasn't advertised.
Great, safe location for seeing downtown Norfolk sights including Nauticus and Wisconsin. Easy walk from hotel to Nauticus, so we didn't have to move the car. This isn't specific to this hotel, but Courtyard's approach to breakfast is very susceptible to long delays during busy times. Hampton Inn and Hyatt Four Points buffets are more efficient (and just as satisfying).
Location was great. Bed was comfortable. The parking situation was a joke. There was a line a mile long for the valet, which was the only option. My AC didn't work, so the room was incredibly hot. I told the front desk about it, and they didn't do anything about it.
Very convenient location to conference site. Great view to waterfront. Very good breakfast dining. Because I used a hotel site for the reservation, there was some confusion as to which room was reserved. I was told with a balcony but didn't get it when I checked in. But that was fine for this time since I was rarely in it.
Great fitness center.
Worse experience ever Worse hotel I have ever stayed in
i like the cleanliness in my room, very comfortable bed, room service, free Internet access, location of the hotel.
Location Water views Price Rooms are noisy Parking is inconvenient Facility is dated
Location very uncomfortable, because of disturbing behevior of other guests and very poor noise isolation - you can heard every noise on a floor, ice and wending machine, even outside conversations on entrance.
nice location, in the center, close to the water So room service after 11 PM and no minibar in he room, which is quite weird for such a 5 star hotel.
Good Clean Room, flexible checkout time, quiet and comfortable beds.
I didn't like the fact that the room didn't have a microwave or refrigerator.
Very clean, overall comfortable, except for super cold bar (A/C set very very strong) I disliked the cheapness of the place: sort of nickel and dime low-cost behaviour which I find offensive: no free parking for guests, had to pay $12 to park the car in a parking two blocs further or use a valet service for double the price. Wireless everywhere but costs money. Breakfast not included and quite expensive. Reception staff a bit distracted and despite a big reception desk, only one employee: had to queue to check in.
The view from the river facing rooms. There were stains on various objects (doors, curtain) and the bathrooms were small.
Loved the hotel the staff was friendly and even gave me a free upgrade to the water view!!! The hotel was clean and sharp looking. We stayed for two nights....and they did not clean our room.
The staff was great, extremely nice, they took me and my baby to get some medicine in the middle of a big storm.
The extra sofa and sitting area was a nice addition The walls were paper thin. It was horrible. Children running back and forth, jumping, stomping , and wresting in the room above at 8 in the morning was great. Not to mention the drunks next door yelling, laughing, playing music loudly until 6am was even better. Never Again
The location is decent- nice restaurant and shopping choices within walking distance. Parking is easy. Beds are comfortable. Shower is a bit odd. Nice large TV. Noise is medium. I could hear a neighbors buzzing phone alarm every morning at 4:15am. I could also hear trucks at the 7-Eleven (I chose a room facing the 7-Eleven after reading a review that said it was the quiet side) The free breakfast needs much improvement. Those skillets are loaded with cheese and meat. Finally after five nights, there was an egg white veggie skillet sandwich, but it had ham! The yogurt is open in a big bowl. I'd rather have single serve containers for freshness and safety. I ended up buying my own yogurt cups and blueberries at the nearby Harris Teeter and kept them in the fridge in my room. I suggest Hyatt Place offer boiled eggs and oatmeal every day. The oatmeal was served two out of 5 days and on the last day it was so watery, i couldn't eat it. The staff needs to do a better job refilling the breakfast, coffee and hot water.
It was clean, most staff was friendly & helpful. Pool opened too late in a.m. was given a key to a room, after having an online reservation, to open the door at 6:30 p.m to find the room in the process of being cleaned. Had to go back downstairs to work it out & leave my elderly mother with all the luggage. Had to go back & get her, & luggage and go to another floor & room after traveling 9 hours that day.
Fresh clean room, good location, breakfast bar pretty good Workout room closed due to remodeling
The young mens who did the cleaning and passed the lines out was very friendly and helpful. I wanted to print some stuff off for work. The manager didn't have any ink. He kepted coming in there with empty cartridges. Therefore i stayed there for four day. No ink was never put in the printer. The woman who prepared the food for breakfast. Had a cold and she kepted coughing over the food.She never put any gloves on a lone with being very rude.Threw out our whole stay housekeeping would always knock on the door trying to rush us out so they could clean the room. Last day I think she was the housekeeping supervisor knocked on the door very rudely and said check out is 11:00. When it was only 10:30. The only front desk person who was friendly was the young lady with the braids.
Cold shower Tv didnt work Room had a odor Bed wasnt clean
Room is super clean, updated recently it seems, good noise insulation. great price, great location. Good bed, good pillow, good shower, hot water ! Fitness room was dirty, sweat visible on exercise machines.
Nice and clean hotel. Bathrooms well stocked. Fire alarm sounding at 5:00am due to leak in main lobby. No communication to guests in order to explain sitaution. All water to hotel was shut off until further notice. We checked out by 6:30am with no breakfast provided due to damage.
My previous experience with this location had been great. My return was for our anniversary and we ended hoped to get the same room. The room rate was the only pleasure in this facility. The sheets and towels had visible stains, the shower rod was broken, there were holes in the walls, lots of rust and the refrigerator smells.
Staff was very nice and helpful (I forgot some items that they had on hand). Each day they greeted me with a smile and 'hello' which was really great since I was in town for a funeral. I expected the fake scrambled eggs with the continental breakfast. I realize they aren't the real deal, but it would have been nice to have more than just bread/bagel and waffles for breakfast.
Location. Staff was great.
Nice price, free wifi, free breakfast, friendly staff, indoor pool Nothing
clean. friendly. good house-keeping. boring breakfast. no regular coffee for 2 out of 5 days I stayed at La Quinta.
Room was decent size, bed VERY comfortable, AC was strong Breakfast mostly sugary items, check in tedious - having to re-enter data which was given at time of booking, indifferent staff - broken bottle in parking lot wasn't dealt with until the next morning
We found that the rooms were not soundproof, you could hear noise from hallway and other rooms.
Shuttle service was good. Good price to leave car while on trip. Had asked for a wake up call early AM and didn't get one. Lucky I had set my phone just in case.
The staff was very friendly. Everything in this hotel was old. The beds could use replacing because they were worn and very uncomfortable. The towels need to be replaced; while they were fresh, they were stained with the essence of guests past. Wifi was unreliable. They walls are paper thin and you can every movement made by the guests in the next room and people walking down the hallway. It's not so bad during the day but it made in difficult to relax and "sleep inn" during the night. Check in time is at 4pm which I find to be insanely late.
like the bathroom, the room had a feng shui to it. the room did not have a microwave and the AC would not get any colder than 75 degrees.
Room was spacious and pretty quiet Wasn't terribly clean, and a lot of the fixtures were broken, like the inner bathroom door handle, which came off in your hand if it wasn't turner just so. Also, the restaurant on site was a massive disappointment; out of vegetables (!) and lacking basically anything vegetarian. Also didn't have its liquor license and couldn't accept credit cards. The hotel itself is not at a traffic light, so if you're trying to head to the Chesapeake bay bridge tunnel you are forced to make a uturn down the road.
very nice staff. The building was just renovated, but the quality of the work was very low. a&c unit was very loud, bathroom door was poor quality, toilet paper holder fell off the wall, window blinds sucked, water pressure was low.
Great staff--very friendly and helpful. Solid free breakfast, nice beach, and free coffee 24/7 in the lobby was a nice touch.
Front desk people were great, room great, loved the breakfast, beach and pool. It's not close to a lot of restaurants but the place called Surfboard Sally's (something with Sally in the name...) was so good.
The staff was very accommodating. Was able to check in early. The room was clean. Right next to a beach and close to Norfolk Naval Base. Cigarettes all over the place, patio, walkways, etc. The beach is a bay beach that sits just east of the HRBT. Neighborhood is a bit sketchy in places. Not many restaurant options.
Few kitchen staff such as cutting board,small knife etc. would make it excellent stay. None
I had so much fun. Love the environment. Definitely will be coming back.
The room was excellent.. We liked the suite layout and design elements throughout the hotel.Comfortable & efficient. Right off the highway in a somewhat limited entertainment environment. Ruby Tuesdays out front & Denny's across the street.
Comfortable bed. Clean. Knowledgeable and friendly staff
Nice Breakfast wasn't good.
Had a reservation but the hotel was overbooked. Needed to try 2 nearby hotels to find a room, very late at night. Staff was helpful, but this was a real let down after a long drive.
Everything was clean. Our room was next to a storage room and the staff who used it were very loudly conversing.
The staff were happy to be at work--a rarity! The air conditioning unit in the room was very loud and squeaky. We had to leave it turned off during our stay in order to hear the tv and sleep.
Location was great. In the middle between Norfolk, Virginia Beach and Chesapeake. Lobby and front desk presentation was looking luxury. Rooms were kinda big and it was great to have a separate space with small kitchen and a long sofa bed. Our room was in the last level, great view and the room close to the elevator. Staff was friendly and pay attention to detail for the most part. I didn't like that the room bathroom was not properly clean. The water was not drawing in the tub. We call maintenance and they showed quick but wait a bit until the problem was fixed. Also there wasn't enough of towels and paper tissue on the bathroom too. Cleaning I will give them from 1 to 10 a 6.5. Other than that for the most part was good.
The suites are roomy and comfortable especially for extended stay. Great fully equipped kitchens. Glad there are some healthy options such as boiled eggs and oatmeal on the breakfast bar. Location is great. Walking distance to several restaurants for eat in and carry out. Great walking areas in the nearby Freemason neighborhood. Housekeeping took forever to clean room (I only requested cleaning every 2-3 days of my 12 night stay. They had an attitude when I had to track them down. The breakfast on weekends is a sheer mess. Not enough staff-- not refilled quickly enough. If you get there :15 before it ends, don't expect food or sympathy from staff. Blow dryer and iron were horrible. I had to ask for another and the replacements weren't much better. Just super cheap. Pack your own if you can! YMCA is in walking distance. Would be nice for hotel guests to get a break so they can take classes. Parking fee is ridiculous. You can usually find a space on the street-- especially if you are parking around regular business hours or download the app and pay for the meter for a few hours each day.
It was a beautiful room.
Clean and comfortable room; convenient lobby store; quiet area
Very polite people. The lady that checked me out is very nice and such a blessing!
continental could be better
Breakfast was good. 1. When I arrived I was not given the room I had reserved. 2. The person who checked me in was arrogant and distinctly unhelpful. 3. I was charged $18.00 per day for parking, and I didn't even have a car! 4. I had to leave a day early, but was charged for the entire stay. Would definitely NOT recommend this hotel to anyone!
Loved our time here very clean and comfortable Breakfast needs meat
Staff was very friendly and patient. Breakfast is great and saved me a ton of time and money. Room cards constantly die and need replaced. If it even goes near your phone stop at the desk on your way in. The parking garage they have you park in is $13 daily yet the hotel charges $18 a day. That's stealing. I wish I would have just lied and said I didn't have a vehicle; could've just paid garage daily rate. On top of that over $700 of gear was stolen from my car my first night, and even though this is a massive chain hotel there is no make it right rule. When my wife worked at Gaylord they would drop 2 nights cost from your bill to "make it right" for the lack of security. Instead this is just more money I'm spending to move my family, and one more stress to add to my pile this week.
I had a terrible experience. The staff was anything but nice. This was the third night I stayed in a week. The staff member that I found to be the most disturbing was the head honcho of the laundry room. I requested a clean blanket and she became very nasty with me because she was about to get off and helping me would have delayed that. At one point she actually said that her problem was that certain types of people felt the need to talk to her. I really felt like she was being racist and that really bothered me. She said this while she was in the lobby so there is proof. When I came in I noticed how much she seemed unhappy and she was really rude to me when I really was attempting to many make her change her disposition. I have no intention of returning. She made it to where I was afraid to ask her for anything I needed. If you would like to try to change my mind about returning please call (757)576-0375. Thank you for your time and consideration
It was Clean. The heat sucked, tough time keeping the temp warm in the room, and the people they stayed were noisy after 1am.
The staff was friendly, the room was clean and it satisfied our needs for being there one night. There was a courtesy call as we were still moving in so we didn't have time to have questions as our bags were still on our shoulders. We appreciated the call. We had four people to a room and only two towels were provided. The refrigerator was loud and made a lot of noise. The coffee was undrinkable. If this was an extended stay we would have made other plans but since it was for just one night we made due.
My room was clean and there's laundry facilities available. The motel is located in a rough area and there were shady, dangerous people lurking around the area and hanging out at the motel late into the night. Also, I couldn't sleep at all because someone kept banging around in another room near me. Constant loud noises all night long like sirens blaring, tractor trailers, and ghetto folks shouting.
nothing. The hotel told us our room would be ready by 3 and when we got there they told us that we had to wait. Others that were there and waiting for their hotel room had been waiting for over 2 hours when we got there. We were told to wait as well and the reason was because our room was not clean and they only had one person cleaning all of the rooms. We eventually left and found another room at the econolodge next door.
Clean, cheap, cool ppl Its not in a good area at all. Its in the projects. One guy tried to rob me at gunpoint at 3 am but failed. They tend tp wait around the corner of 24/7 atms and rob the ppl who get cash. Lots of people coked up or cracked out. Drug deals everywhere. People smoking blunts in the parking lot and big parties in multiple rooms. Keep in mind this was a saturday night. Lots of police around but they didnt seem to do anything about any of this unless gun shots fired. Btw everyone seems to pack a gun at night here so you might want to do the same.
I had positive experiences with Motel 6 in Norfolk as well as in Jonesville, NC. I booked a room at Motel 8, but it was a Hotel 6 when I actually arrived. :) I needed a refrigerator...didn't have one on 5/28, but did on 6/2. :)
The distance to downtown Norfolk and Virginia Beach areas is relatively short. There are many restaurants, stores, and nationally recognized vehicle maintenance shops within walking distance. The room furnishings are not well maintained. Sink and shower have very low water pressure. Bed covers and sheets old and stained. I used my personal sheets and covers. This is not a glamour spot. Would not recommend for unaccompanied women.