Guest reviews
-
All Reviews
-
Couples
-
Families
-
Business
-
Solo
Overall Rating
-
9.3 "Perfectly clean."9.2 "92% said
rooms were clean ." 9.6 "96% thoughtit was clean ." 7.3 "73% said thebathroom was clean ." -
9.0 "World class service."9.8 "98% found the
staff to be very friendly ." 8.4 "84% said thereception staff was great ." 8.0 "80% wereimpressed by the valet service ." 10.0 "100% said theconcierge service was amazing ." -
8.6 "Location is great."10.0 "100%
liked the proximity to shopping ." 9.5 "95%liked the proximity to sightseeing ." 9.4 "94%enjoyed the restaurants & bars nearby ." 10.0 "City centre within easy reach , said 100%." -
8.6 "Very good internet connection."
-
7.8 "Nice rooms."9.2 "92% said
rooms were clean ." 8.4 "84% said thebeds were comfortable ." 7.5 "75% werehappy with the bathroom ." 8.4 "84% thoughtrooms were spacious ." 7.3 "73% said thebathroom was clean ." -
5.7 "Bar is ok."
-
5.6 "Breakfast is mediocre."
-
4.6 "Value below average."2.0 "80% said the
breakfast was too expensive ."
Overall Rating
-
9.1 "Perfectly clean."8.9 "89% said
rooms were clean ." 9.7 "97% thoughtit was clean ." -
8.9 "Great service."9.8 "98% found the
staff to be very friendly ." 8.7 "87% said thereception staff was great ." 8.1 "81% wereimpressed by the valet service ." -
8.5 "Location is great."9.5 "95%
enjoyed the restaurants & bars nearby ." -
7.9 "Nice rooms."8.5 "85% said the
beds were comfortable ." 8.9 "89% saidrooms were clean ." 8.5 "85% thoughtrooms were spacious ." 7.6 "76% werehappy with the bathroom ." -
6.0 "Breakfast is mediocre."
-
5.7 "Bar is ok."
-
4.3 "Value below average."
Overall Rating
-
9.3 "Perfectly clean."9.3 "93% said
rooms were clean ." -
8.9 "Great service."9.8 "98% found the
staff to be very friendly ." 8.2 "82% said thereception staff was great ." -
8.8 "Vibe was good."
-
8.5 "Location is great."
-
7.6 "Nice rooms."8.5 "85% said the
beds were comfortable ." 9.3 "93% saidrooms were clean ." 7.5 "75% werehappy with the bathroom ." 8.5 "85% thoughtrooms were spacious ." -
6.8 "Average comfort."
-
4.3 "Value below average."
Overall Rating
-
8.8 "Great service."
-
8.4 "Location is great."
-
8.0 "Vibe was good."
-
7.5 "Good amenities."7.5 "75% thought the
building was wonderful ." -
7.2 "Nice rooms."
Overall Rating
-
9.1 "Perfectly clean."9.0 "90% said
rooms were clean ." -
8.9 "Great service."9.8 "98% found the
staff to be very friendly ." -
8.6 "Location is great."
-
8.0 "Rooms are great."8.4 "84% said the
beds were comfortable ." 9.0 "90% saidrooms were clean ." -
7.6 "Tasty food."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
8.2review from
The location of the hotel was great with lots of bars, restaurants and event locals close by. Hotel was a bit below its normal price point in my opinion. Our suite was very nice but the shower sucked. I'm glad that we got a promotional/discount rate.
-
10.0review from
We loved everything. The hotel was beautiful, comfortable and ideally located. The staff were very friendly and helpful. I can't say enough. I will definitely stay here again. Everything was ideal.
-
3.7review from
We booked this hotel because we were in town for one night, visiting the Waterfire festival. The location was great, close walking distance to the festival, downtown shopping, and restaurants. The hotel staff/policies were incredibly unhelpful. We were informed when we checked in that if we had called and asked for the military/ government rate we would of paid less than 50% of what we were charged. Of course, there was nothing they could do about it now. What they didn't tell us at check in was that the deluxe king room we had reserved and paid twice what we should of for, was unavailable. They happily checked us in and sent us up to what I can only assume is the worst room in this 4 star hotel. The glass shelf in the bathroom was broken, there was a large stain on the carpet, the door was so crooked on the hinges there were cracks you could easily see through at the top and bottom. But worst of all, it was a QUEEN sized bed, not KING. Shouldn't be the end of the world, but paying double what we were supposed to and then not even getting what we payed for- not really okay. Assuming they gave us the wrong room unintentionally, we gathered our things and went back to check in, where we were told that A: they can't change our room because the hotel is completely booked. B: it was in the fine print of "whatever website" we booked on that the room wasn't guaranteed. C: there was no offer of a rate reduction or other forms of compensation. Well, after reading all the terms and conditions of the website, and finding nothing mentioning the room not being guaranteed, we called the website, who did everything in their power to help, but we ended up cancelling the hotel reservation (through the website, not the hotel) for a full refund. No complaints about the website, they even went so far as to call all the other 4 star hotels in the area trying to get us a transfer. The hotel on the other hand, is a buisness I hope never to meet again.
-
10.0review from
This is a very attractive hotel. The people are very nice. The rooms are attractive with comfortable beds. There is a bar downstairs with excellent music and no cover. The food at breakfast was excellent. The booking never got through to the front desk, but they honored the price on my confirmation email.
-
10.0review from
Quiet street in noisy city Great staff Decor Stability ball in gym was deflated, so minor.
-
8.5review from
Clean well appointed room. Nice bathroom. K cup coffee and tea. Great location. Good staff and valley. Some minor street noise on the alley side
-
9.7review from
The staff were great, not only attentive but cheerful and genuinely friendly, enjoyed chatting with us. Only a few blocks to walks along the river. Nice big room, really soft bed. We stopped here on the way home from Maine to Brooklyn, NY, and probably will again next year. The coffee.
-
10.0review from
Excellent location. Helpful, friendly staff. Great room. We had a wonderful time.
-
4.5review from
The bed and the pillows were very comfortable. The staff was very unorganized and were very easy to get confused. The valet parking was a joke.
-
10.0review from
It was a beautiful hotel with pleasant, helpful staff. The room was elegant and had everything we needed. It was centrally located. Near both great restaurants and the Providence Performing Arts Center where we caught a show. The front desk staff was a little slow when checking out. Other than that . . .it was all great.
-
9.1review from
very clean, nice and efficient! Thanks!
-
10.0review from
Charming boutique hotel. First-rate front desk staff—friendly and helpful. Ideal location on a quiet side street but close to downtown's shops and restaurants. Easy walk to Brown and RISD campuses
-
8.2review from
The location of the hotel was great with lots of bars, restaurants and event locals close by. Hotel was a bit below its normal price point in my opinion. Our suite was very nice but the shower sucked. I'm glad that we got a promotional/discount rate.
-
10.0review from
We loved everything. The hotel was beautiful, comfortable and ideally located. The staff were very friendly and helpful. I can't say enough. I will definitely stay here again. Everything was ideal.
-
10.0review from
This is a very attractive hotel. The people are very nice. The rooms are attractive with comfortable beds. There is a bar downstairs with excellent music and no cover. The food at breakfast was excellent. The booking never got through to the front desk, but they honored the price on my confirmation email.
-
10.0review from
Quiet street in noisy city Great staff Decor Stability ball in gym was deflated, so minor.
-
8.5review from
Clean well appointed room. Nice bathroom. K cup coffee and tea. Great location. Good staff and valley. Some minor street noise on the alley side
-
9.7review from
The staff were great, not only attentive but cheerful and genuinely friendly, enjoyed chatting with us. Only a few blocks to walks along the river. Nice big room, really soft bed. We stopped here on the way home from Maine to Brooklyn, NY, and probably will again next year. The coffee.
-
10.0review from
Excellent location. Helpful, friendly staff. Great room. We had a wonderful time.
-
10.0review from
It was a beautiful hotel with pleasant, helpful staff. The room was elegant and had everything we needed. It was centrally located. Near both great restaurants and the Providence Performing Arts Center where we caught a show. The front desk staff was a little slow when checking out. Other than that . . .it was all great.
-
9.1review from
very clean, nice and efficient! Thanks!
-
10.0review from
Charming boutique hotel. First-rate front desk staff—friendly and helpful. Ideal location on a quiet side street but close to downtown's shops and restaurants. Easy walk to Brown and RISD campuses
-
3.7review from
We booked this hotel because we were in town for one night, visiting the Waterfire festival. The location was great, close walking distance to the festival, downtown shopping, and restaurants. The hotel staff/policies were incredibly unhelpful. We were informed when we checked in that if we had called and asked for the military/ government rate we would of paid less than 50% of what we were charged. Of course, there was nothing they could do about it now. What they didn't tell us at check in was that the deluxe king room we had reserved and paid twice what we should of for, was unavailable. They happily checked us in and sent us up to what I can only assume is the worst room in this 4 star hotel. The glass shelf in the bathroom was broken, there was a large stain on the carpet, the door was so crooked on the hinges there were cracks you could easily see through at the top and bottom. But worst of all, it was a QUEEN sized bed, not KING. Shouldn't be the end of the world, but paying double what we were supposed to and then not even getting what we payed for- not really okay. Assuming they gave us the wrong room unintentionally, we gathered our things and went back to check in, where we were told that A: they can't change our room because the hotel is completely booked. B: it was in the fine print of "whatever website" we booked on that the room wasn't guaranteed. C: there was no offer of a rate reduction or other forms of compensation. Well, after reading all the terms and conditions of the website, and finding nothing mentioning the room not being guaranteed, we called the website, who did everything in their power to help, but we ended up cancelling the hotel reservation (through the website, not the hotel) for a full refund. No complaints about the website, they even went so far as to call all the other 4 star hotels in the area trying to get us a transfer. The hotel on the other hand, is a buisness I hope never to meet again.
-
4.5review from
The bed and the pillows were very comfortable. The staff was very unorganized and were very easy to get confused. The valet parking was a joke.
