Horrible Last-Minute Cancellation – Unprofessional & Unreliable! I made a reservation with Routes Car & Truck Rentals well in advance, trusting that they would provide the vehicle I needed. However, at the last minute, they informed me that no vehicle was available, leaving me stranded without transportation. This is completely unacceptable and shows a total lack of professionalism and respect for customers. If a company cannot honor its reservations, it has no business operating in the rental industry. Their poor planning and lack of accountability caused me significant stress and inconvenience. I would never recommend Routes Car & Truck Rentals to anyone—avoid this unreliable company at all costs
This rental car never happen, we were frustated & helpless in the middle of the night, lot of people talking to us as they know we need car service badly, we were scared and panicking because of their aggresiveness, Routes doesnt have car available, customer service from kayak or priceline cant help either. I am in Punta Cana for only 4 days, took the cab for $35usd as finally routes promise That we have the car next day, still didnt happen. 2 days already gone. Now takes forever to process the refund. Imagine arranging schedule from work to take this off, scheduling kids at home before leaving, and this is what we get, Hearing apology & get refund is not going to compensate us.
I had to wait several hours after arriving to the rental center for an available vehicle, of which I had to find my own way to this offsite airport location because there was no shuttle or information available. Then my car that I was offered was not the car I booked. It was a compact car, not a compact SUV. It had a broken tail light, was dirty and the wire port was not working. I then returned the vehicle the following day to swap it with an available compact SUV. After two days, this vehicle had a check engine light come on and was making weird noises, along with front left headlight that was not working. I retuned back to the rental center a third time to report this and swapped it yet again for another vehicle due to concerns for safety. This took a lot of my time and effort that should not have happened.
They should not be renting out cars with expired tags,got pulled over by the police and issued a ticket for expired tags
Excellent
They didn't refund the deposit and told me that everything was fine when I returned the car. I contact them two days later to ask why is the deposit not refunded yet and they told me that the car was dirty. Of course, that's a lie and it wasn't dirty (you can even see it on the pictures taken when I returned the car). Basicaly, they are scammers and also the horn and the radio wasn't working.
