Sands Regency Casino Hotel

Just old nasty and smokey, don't know how they got 3 stars

Pros: Restaurant downstairs old fashioned and good

Cons: Everything thing else

Beware the requirement of security deposit

Pros: Location

Cons: Require $75 security deposit, but the staff refused to give me a written statement to say that I have been cleared with security deposit when I was checking out. What happens if I did not break or steal anything inside the room when I check out but was charged such expenses later on my credit card as security deposit? I then have no proof to defend myself again such charge. The check out staff, Mr. Vince P did not really know the meaning of "customer service".

Cons: I did not like the fact that i was charged a 13 dollar charge for the resort fee even I was already charge that when I booked the room and also that I had to put a 75 dollar deposit down. Plus when i got my receipt it was confusing and for some reason they're charging me the 13 dollar fee again and i'm only getting 49 dollars back. We did no damage to the room and stay for one night. Will definitely not be staying there away.

Worst sleep ever

Pros: Noise pipes, vents

Trains, tractor trailers & hot rods OH MY

Pros: Room was sizable, nice view of city & surrounding snow capped mountains. On property food selection is handy with Starbucks onsite. Easy access & free parking. Front desk supervisor helpful.

Cons: If you are looking for a quiet accommodation this is NOT it! Property is wedged between freeway and railroad tracks. Yes, trains run 24x7! Walls are paper thin,with ongoing foot traffic in hallways all night. However, the lack of internet service is inexcusable. Hotel management blocks unpaid access and for the upgrade you may enjoy literally hours of offshore technical support. I left at 11pm on my second night to find more appropriate ambiance and the business service that should be a top priority for any modern facility. Smoking permitted on first/lobby floor leaves a bad impression for the health conscious.

Had To Leave

Pros: Convenient location in downtown Reno with good parking and cheap rooms.

Cons: Although I requested and was given a non-smoking room, the smell of smoke and other ghastly odors were more than I could bear. After checking into my original room, I moved to another, but stayed only one night of my three day planned stay.