Sands Regency Casino Hotel

Convenient location in downtown Reno with good parking and cheap rooms. Although I requested and was given a non-smoking room, the smell of smoke and other ghastly odors were more than I could bear. After checking into my original room, I moved to another, but stayed only one night of my three day planned stay.

One problem was that the bathtub was plugged and would not drain.

Given what housekeeping had to work with; they do make effort to keep common areas tidy. Staff ambivalent & abrupt poor food quality choices on site antiquated facility with obvious wear over the decades not maintained rocking aged elevators

My husband and I got the room for a good price . 100 a night rather that 275 at the peppercorn. It was a small casino but very charming. I had so much fun at the roulette table. Comic Convention and and Am Way Seminar were held the same wwekend so it was a little crowded but comfortable. The rooms a bit outdated like the reat of the hotel. You can see what your infor just by parking and looking at the outside of thw building. If you dont mind missing out on the luxury by a long shot.... Its a good deal for the money. The tooms are clean and comfortable.

This was a smoking hotel. We couldn't get away from the smell, even in my room. The review said this was a 4 star hotel. I travel for a living and I wouldn't give this hotel more then a 1 star. Panels were missing or failing off the walls exposing wires. The carpets were stained and the furniture was in bad condition. I am very angery that we were mislead.

afree a dreadful prolonged check in experience. We received a $25 food comp and a room with a balcony. The room was comfortable but in dyer need of a renovation. We arrived on the evening of check in and they did not honor our getaroom.com reservation. After 3 hours of trying to resolve this we had to find other accommodations for that night. Front desk manager was rude and unhelpful. We had only one washcloth and sparce on other towels

Room was nice. Staff stinks. Bad attitude about everything. Buffet was terrible, not what was advertised.

The room was a good size and the pillows were awesome. The staff at the front desk were very short with me but the manager was great. The lady from house keeping was a huge help. The pool area was nice but a lot of local tweaker and drunks in the pool and hot tube not really what I want my family around. One man actually was belligerent. Sad to see the buffet doesn't open till 4pm during the week.

- Mel's (restaurant) Sorry, that's all I can come up with - had to take a smoking room though I reserved a non-smoking - very dirty. cigarette butts jammed into window sil. beer bottle caps in AC - hardware in bathroom falling off wall - Long walk to pool across a scarey parking lot - lots of weird people hanging out in parking lot -Had to purchase eye drops because of the heavy smoke left in room - 9th floor halls were disgusting and smelled of smoke - ice dispenser wa broken - Long lines at check in

I felt cigarette smell all over the area including the room corridors and lifts. At its peak at reception area and casino space. The non smoking Room didn't felt that bad though. Room interior facilities are just bare minimum.

Location Overall services were poor. No wash clothes furnished. Long lines for check in and then waited for hours for our room. Forgot my Kindle 2 on bed when I left and housekeeping kept it. Got the run around from "lost and found".. The whole place feels dirty.

Restaurant was not bad. Lots of security watching cars in the lots. Staff was friendly. The rooms were falling apart and dirty (eg., I didn't wear socks in the room and my feet were black by the time I took a shower the next morning). Would spend a bit more to stay somewhere with higher standards.

Nice size rooms Did buffet was small and not very cleanly elevators were scary hotel is dated

Worst place ever Everything

You had to walk through the casino and parking lot to get to the swimming pool

Most staff I interacted with, where friendly and well meaning. Mel's Diner is attached to the hotel and is recommended. Great team supporting customers and good food. Dirty, Dirty, Dirty and Run Down everywhere. There is a survey question: "Which of the following best describes Sands Regency Casino Hotel:" ans - waste of money. When we arrived the room was dusty, not vacuumed, very soiled furniture. We had to ask housekeeping for service and they did, but not well. The next day no service again until about 5 to 6 PM. Housekeeping staff said they are understaffed and overworked. Saturday, housekeeping did not come at all. Based on hotel did not trust hotel food service but decided to try buffet anyway, it was a mistake, had to go to Mel's. Casino area smells heavy of cigarette smoke, so has poor ventilation, room seemed ok. Elevators to get to room broke multiple time during 4 day stay. An d Elevator to parking garage was always slow and shaky. Hotel needs complete interior re-built and new management at it allowed the hotel to get to this very poor condition. Sands Regency Casino Hotel is Not recommended, but Mel's Is.

We arrived after 6 hours of driving and there was No reservation , I had to call kayak and see what happened Made reservations on the 14 for the 30 and nothing was there only that my money was taken from my card but no room for us After one 45 min on the phone they fixt it , (( not good )) The room was nice after all . But we where mad for a while .

Location Price Parking Service Staff Housekeeping Room air conditioning sounded like an old generator, too hot to sleep without air conditioning, too loud to sleep with air conditioning. 3 restless nights

Room was nice place was clean overall was good No iron coffee or mini fridge in room

Cheap beer at bar resort fee? for what? Gym is in shambles.

Sleeping No microwave, no refrigerator, bathroom in disrepair, hallway was not vacuumed, I could hear the neighbors in the adjacent rooms cough and talk, no breakfast, the bed only had sheets. Additional taxes after paying online at check-in. For the additional cost I should have stayed at a motel chain.

Rooms was ok. The fact that they charged me an extra night and I'm still trying to get a hold of someone who can fix it. They keep on transferring me to a voicemail. Left two messages. Not sure if they are trying to scam for money.

The floor we stayed on was a dump.