Reno Resorts

The room was clean and very comfortable but not the quietest. I liked the colors. The A/C unit was quiet and worked well.

The gentleman that checked me in seemed a bit aloof and did not seem properly concerned with the few questions I asked while checking in.

Great value

That there was last minute availability.

The room was dusty, sheets smelled like sweat, and I disliked that in the morning room service knocked and attempted to come clear out the room, THREE TIMES before I had even checked out. Plus with the amount of the room I was disappointed there was no free wifi or even free drip coffee.

The friendliness of the staff

Having to pay for coffee that's in the rooms.

The price.

The restaurants.

Many optionas for games and dining

Everything was good

Nice room

Overpriced. Toilet from 1950

Location, service, parking, freeway access, close to everything

We booked online to save money only to find we were given a downgraded room from our previous stay, and did not get the free breakfast nd coupon book the hotel offers their guests. Dogs barking on the floor was annoying Bar and small dance area closed. We also had to contact Kayak when illness caussed us to leave early and had to beg for a refund.

Our nonsmoking room didn't smell like smoke!! I couldn't believe it. We were in the north tower. The bed was really comfortable.

The walls are very thin, you can hear everything in the next rooms and the hallway. If you're a light sleeper like me you'll need earplugs.

Very friendly staff. Nice large room with king size bed. Reasonable food prices. Great parking garage.

The spa is always my favorite thing to do at the Atlantis.

The smoke that just sits in the casino. I am not a smoker but even when you get back to your non- smoking room you have to shower or the room smells like a smokers room.

Valet and bell desk stall were the only bright sport in this sorry excuse for a "resort"

The entire experience was soured by a poor wait staff that "forgot" to place an order and left my family waiting for almost an hour until they figured it out- they were just too busy watching the world cup and could care less about their guests. Response to their mistake was even worse, with one employee raising his voice at me. The "supervisor's" response was to comp a $40 meal- really?

The room was nice but not for the price

When my husband and I got there to check in (after driving 4 hours to get there), we were treated very poorly. We booked our room through Kayak in hopes to get the best rate for a good quality room. We chose the Atlantis because of it's reputation/ratings but were treated awfully. Our reservation was not in their system when we got there. I showed them my email confirmation for the room and then was told they had to call someone about it. (I'm guessing their online reservations person). They told us they don't have record of our reservation yet so we will have to just go sit down and wait. When I asked how long they thought it would take we were told they have no idea. My husband asked to speak to a manager and when the manager came out to talk to us, he told us the same thing. I asked him who would be responsible for booking our reservation and he said "whatever website you booked it through, I don't know" Also acting disgusted that we got our room for such a "low rate" because their current booking base rate was $199/night and we paid $158/night (not including the $16 resort fee they charge when you get there) for our room. The manager then got on his phone in front of us and called someone, I'm guessing internet sales, and made a big deal about how they are losing money with the rate we paid and that rate needed to be updated immediately. He then told us again to go sit down until they receive the info so I took that opportunity to call the booking company we used. As soon as I dialed the #, they called us up to the counter and magically had our reservation in their system. Talk about feeling like you're not good enough! I live in the Napa valley, so to experience this in Reno, NV of all places was quite the insult. I will never stay at the Atlantis again.