Reno Resorts

It was ok to stay and see how the rooms are

The room was leaking from the window from upstairs ac unit

There are three hotels as part of the complex.

Low rent guests. Looked like the truckers convention, poor house had just let out. If you can't afford a nicer hotel you shouldn't be gambling.

Great Location Great Staff Shuttle to and from Airport - Edwin is Awesome!

My bed made me itch. Not sure if it was detergent, bugs... I slept on top of the covers. The shower drain drained slowly.

Light from hall visible under the door and not conducive for sleeping. Large space under the door also allowed for transmission of sounds as guests came and went through the halls throughout the night.

Front desk was awesome, very friendly and helpful.

The room I stayed in needed vacuuming.

While the hotel was otherwise pleasant...

I had about $3,000 worth of belongings stolen from my car during daylight hours. When filing a report with hotel security, it became clear that their job was not to assist me but to protect the hotel, as the first words out of each of their mouths were, "The hotel isn't liable for your stuff." Security also refused to show or provide me the security video from the parking lot, although supposedly shared with the police. A shame they can't keep their own parking lot secure.

It was a room for the night.

Rude front desk staff, smokey, dated decor, not cool. Won't stay here again.

Cleanliness friendly staff

Slow wifi ended up turning it off and using the data from my own plan why pay for an upgrade when I already pay for a phone plan?

When I called the front desk to request checking out at 1pm, she said $20 extra charge plus tax and repeated for a few times emotionless. Most time this hotel's rate per night is about $20.

Nothing

Terrible customer service, oversold hotel, we were left looking for a different hotel at midnight with our 3 kids!

Rooms were very nice and updated, facility was clean and lots of great restaurants available. The Casino smoke stayed downstairs in the casino. The Napa Bistro was an excellent choice for dinner and the Sauvignon Blanc for $10 a glass was amazing!

The Purple Parrot restaurant gave me indigestion from the French toast (which I had to send back from all the black charred flakes covered all over my toast from the flat griddle). The air quality needs improvement. My nose and throat were congested, scratchy, and irritated from the smoke in the casino downstairs.

It was very clean and all the staff was very friendly and accommodating

There is no night life for young travelers and the drinks where mostly flavoring and not alcohol

My room was in west tower and one of the elevators was noisy all night

Handy to interstate and airport.

Rooms are very dated. Buffet food was mediocre at best. No hand cleaning stations and lots of finger food so guests lick their fingers, then go back for more, sharing their germs with everyone else....VERY GROSS....would NEVER eat there again.

We are travelers from Hawaii arriving very late in the middle of the night. What a pleasure it was to find such a welcoming staff to receive us. Every interaction that we had was a joy. Management is doing a terrific job of hiring the best staff. We will most definitely think of Atlantis whenever we are in Reno.

Everything was wonderful – the room and cleanliness was top notch.