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Reviews
Overall
8.3 Excellent
Based on 9,354 reviews
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All Reviews 8.3
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Couples 8.1
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Families 7.8
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Business 7.8
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Solo 8.6
8.3
7.2
6.4
6.2
5.9
6.4
8.5
6.2
5.8
5.6
5.5
5.3
7.9
6.4
6.0
5.8
5.2
4.8
8.0
6.5
6.3
6.1
5.8
8.4
7.5
6.2
6.0
5.9
data provided by TrustYou
"Nice building"
"Great menu"
"Friendly service"
Top positive review
Top critical review
Excellent 10.0
Staff, rooms and food. There was some construction and back parking was a little rough.
Mediocre 2.0
I liked how there was absolutely nothing I could do about the resort $33 resort fee What started out as one of the most affordable options with the listed price quickly changed to it being one of the expensive choices. The resort fee was not listed in the price & should've been. Also, upon check in, I was offered an upgrade that was more expensive to get features that I had already been told were included. If I paid more out of pocket to get the things that I was led to believe that I had already pud for, I would've almost doubled by price. And for what? This isn't Hawaii, it's Reno.
Recent Reviews
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Mediocre
2.0+I liked how there was absolutely nothing I could do about the resort $33 resort fee-What started out as one of the most affordable options with the listed price quickly changed to it being one of the expensive choices. The resort fee was not listed in the price & should've been. Also, upon check in, I was offered an upgrade that was more expensive to get features that I had already been told were included. If I paid more out of pocket to get the things that I was led to believe that I had already pud for, I would've almost doubled by price. And for what? This isn't Hawaii, it's Reno.
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Excellent
10.0+Was offered an upgrade upon check-in and it did not disappoint. The room was clean, spacious, great views of the mountains and city, and comfortable bed. The temperature was set at a comfortable 67 degrees and the housekeeping staff was very courteous in understanding of our being in the room later and cleaned it promptly after. We are locals and GSR is consistently rated as one of the better casinos and staying there was no exception.-There needs to be a bit more communication between front desk staff and housekeeping. When we extended our stay by a day (having work done on our house) apparently that message was not conveyed to housekeeping who was trying to kick my boyfriend out. It was resolved, but created some hassle for him.
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Good
6.5+Noise rooms can hear people upstairs and either side late @ night 4am Manger wouldn't stop the noise
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Reviews
Overall
8.0 Excellent
Based on 7,486 reviews
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All Reviews 8.0
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Couples 8.1
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Families 7.8
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Business 7.8
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Solo 8.1
8.7
8.1
7.2
6.1
5.4
6.1
8.5
8.1
6.4
5.4
4.6
4.2
8.4
7.5
6.5
5.1
5.0
4.2
8.4
8.2
5.5
4.8
4.5
8.6
7.7
7.3
6.3
5.9
5.8
data provided by TrustYou
"Nice building"
"Friendly service"
Top positive review
Top critical review
Excellent 8.8
Good customer service. Room comfortable. The bathrooms need to be updated. Pool wasn't available, was under construction. No notification about it.
Good 6.2
While the hotel was otherwise pleasant... I had about $3,000 worth of belongings stolen from my car during daylight hours. When filing a report with hotel security, it became clear that their job was not to assist me but to protect the hotel, as the first words out of each of their mouths were, "The hotel isn't liable for your stuff." Security also refused to show or provide me the security video from the parking lot, although supposedly shared with the police. A shame they can't keep their own parking lot secure.
Recent Reviews
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Excellent
9.1+I have to wait for one hour while my room need to be cleaned first, it was already about 7 PM when I checked-in. Good thing I was travelling with friends and can stay at their room. The room was clean, good size, and comfy, I don't have any complain considering it was holiday time and lots of people in and out.-The only issue is parking. Most of them is compact size and lots of minivans just jamming in without considering other people. Need to work on that.
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Good
6.8+Staff were nice, check in and check out was smooth.-Hotel is showing its age. Our room was close to the elevator, and we could hear it going all night.
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Excellent
8.5+Staff was above and beyond helpful and friendly.
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Reviews
Overall
8.6 Excellent
Based on 7,678 reviews
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All Reviews 8.6
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Couples 8.8
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Families 8.4
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Business 8.4
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Solo 8.3
8.9
8.6
8.6
8.1
7.5
7.2
8.6
8.2
8.2
7.3
7.0
6.5
8.9
8.6
7.7
7.0
6.2
6.0
8.8
8.4
8.1
7.0
6.7
6.5
8.9
8.5
8.0
6.7
6.6
6.2
data provided by TrustYou
"Clean rooms"
"Comfortable beds"
"Great menu"
Top positive review
Top critical review
Excellent 10.0
Big rooms , clean beads , friendly personal , amazing place 100% recommended ***** best resort in Reno nv Everything
Okay 4.2
They stuck us in the West Wing- an added hotel in the parking lot with an outside entrance in below freezing temps and the elevator was broken...
Recent Reviews
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Excellent
9.1+We used and appreciated the clean and complete health facility.-We thought it would be closer to the river for walking but it was a drive.
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Excellent
10.0+Cleanliness friendly staff-Slow wifi ended up turning it off and using the data from my own plan why pay for an upgrade when I already pay for a phone plan?
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Excellent
10.0+Big rooms , clean beads , friendly personal , amazing place 100% recommended ***** best resort in Reno nv-Everything
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Reviews
Overall
8.6 Excellent
Based on 4,551 reviews
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All Reviews 8.6
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Couples 8.8
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Families 8.4
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Business 8.6
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Solo 8.6
8.8
8.6
8.5
8.4
8.2
6.7
8.8
8.3
7.8
7.6
7.4
6.3
8.6
8.4
8.3
8.2
7.5
7.0
9.0
8.6
8.6
8.3
7.7
6.8
8.6
8.5
8.5
8.3
7.9
6.6
data provided by TrustYou
"Clean rooms"
"Great menu"
"Spacious rooms"
Top positive review
Top critical review
Excellent 9.7
Had everything I could have asked for. Hotel staff was extremely friendly and helpful. Room was clean and a great value.
Mediocre 3.1
Hair balls in bath dub. I was lecturing and this was paid for by host yet they claimed I was responsible for resort fee not host. Unhelpful and greedy
Recent Reviews
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Excellent
9.4+Excellent rooms, gym, Internet, value. Buffets and happy hour at Napa bistro-Smoke smell in hallways. Resort fee was more than advertised on kayak. Front desk didn't know of $10 free play that was part of purchased room package.
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Excellent
8.0+Nice, clean room. Friendly staff-It would have been nice to have a mini-refrigerator in the room for left overs. Drink service while gambling was not the best. I had to keep tracking down the cocktail waitress
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Okay
4.0+Rooms are nice and comfy. Very kid friendly, my kiddos loved the arcade.-Our last time we visited we had free rooms and a refrigerator was in our room so this time we paid for our rooms and I was expecting to have a fridge. But there wasn't one and I called service desk and it cost $20/night. We already paying for room and resort fees, expensive dining and see were still going to have to pay for that!!! Not well ventilated.
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Reviews
Overall
7.6 Good
Based on 9,773 reviews
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All Reviews 7.6
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Couples 7.8
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Families 7.6
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Business 7.1
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Solo 7.7
8.2
6.8
5.6
5.1
6.8
4.6
8.3
6.3
5.2
5.0
4.4
3.3
7.7
6.6
4.5
4.5
4.2
4.1
8.1
7.8
7.1
5.4
5.4
4.5
8.6
7.9
6.6
5.8
5.7
5.4
data provided by TrustYou
"Accessible parking"
Top positive review
Top critical review
Excellent 8.0
Air conditioner was load
Okay 4.5
The shows. The cost was almost $200 for one night for a room to sleep in, nothing more nothing less. The reason for booking was for the midway when we got there we realized the midway for the kids was open to the public we should have booked a room with perks (a pool, free continental breakfast something!) and just gone over to the midway for a couple hours. Not at all financially family friendly. When I asked to cancel the room we were disappointed the woman at the registration could care less. Wont do that again.
Recent Reviews
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Excellent
8.5+Enjoyed the restaurants and like that it's connected to other hotels. Enjoyed my stay and I would go back-The room could of been cleaner, it looked like it needed to be vacuumed in the entry way. Staff was very nice and polite.
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Okay
4.5+The shows.-The cost was almost $200 for one night for a room to sleep in, nothing more nothing less. The reason for booking was for the midway when we got there we realized the midway for the kids was open to the public we should have booked a room with perks (a pool, free continental breakfast something!) and just gone over to the midway for a couple hours. Not at all financially family friendly. When I asked to cancel the room we were disappointed the woman at the registration could care less. Wont do that again.
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Excellent
8.5+We got a really reasonable price for a three night stay and usually when we get a bargain, we get a view of a rooftop or a parking lot. We were placed on the 15th floor with a nice view of the hills. Room is spacious, wifi signal strong. Only complaint is that wifi was cut off before 8 am on our checkout day. Prices in restaurants and cafes were also a surprise as they weren't jacked up because we were in a casino.-Wifi cut off early, before checkout time. Wifi only goof for two devices. We had phones and iPads so had to juggle.
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Reviews
Overall
7.1 Good
Based on 6,536 reviews
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All Reviews 7.1
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Couples 7.1
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Families 6.7
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Business 7.0
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Solo 7.3
8.1
7.1
6.6
6.5
6.6
4.8
7.5
6.5
5.6
4.8
4.1
3.7
8.1
7.3
6.2
6.0
5.1
4.3
8.0
7.1
6.8
4.1
4.1
3.8
7.9
6.7
6.1
4.9
4.2
3.9
data provided by TrustYou
Top positive review
Top critical review
Excellent 8.0
Lvd that it ws quite n no talking. Great room..
Okay 5.1
Employees were grear! Room was dirty and worn. Didn't have enough staff at the front desk. Two days I was there saw a constant line with only one to two desk clerks.
Recent Reviews
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Good
7.4+nothing-driver was 25 min late. Had to sprint thru airport, as we hit the plane the staff was in the process of giving our seats away and we had to stop him. It worked out in the end, but in the case of flights, where time is very sensitive, punctuality is the most important factor.
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Good
6.5+Great Location Great Staff Shuttle to and from Airport - Edwin is Awesome!-My bed made me itch. Not sure if it was detergent, bugs... I slept on top of the covers. The shower drain drained slowly.
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Okay
4.0+Didn't like much. Poor experience at the buffet. Parking garage full each night I was there. Not enough tables open in casino. Jacuzzi and gym shut down due to broken pipe. Not friendly. Dirty bathroom and carpet filthy.
7.7
Nearby
Brookside Golf Course
Rosewood Lakes Golf Course
$40+
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Reviews
Overall
7.7 Good
Based on 15,015 reviews
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All Reviews 7.7
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Couples 7.8
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Families 7.6
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Business 7.4
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Solo 7.9
8.4
7.4
6.4
6.2
5.7
5.7
8.9
7.6
6.4
6.4
5.8
5.7
8.6
7.5
7.3
6.3
5.7
4.8
8.2
6.8
6.0
5.9
5.7
5.0
8.4
7.7
7.4
6.9
6.1
5.9
data provided by TrustYou
"Friendly service"
Top positive review
Top critical review
Excellent 8.2
Big bathroom . Comfy bed Not much
Okay 5.1
As always I enjoyed the restaurants and the casino. It is a fun place to go for a night. I've even loved bingo there! Upon check in there was a problem with my reservation. Staff lied about it, and when I returned to confront them about it after calling hotels.com regarding the issue the staff admitted to lying but still failed to help to address the issue. To top it off the manager wouldn't even come out of his back office. Sleazy!
Recent Reviews
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Excellent
9.4+Rooms were large, clean and comfortable, front desk staff very friendly and also quick to resolve a problem, great location amd fantastic value for price-Airport shuttle only ran once an hour, the rooms weren't very quiet and elevator was quite loud/shaky in West Tower
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Okay
5.1+As always I enjoyed the restaurants and the casino. It is a fun place to go for a night. I've even loved bingo there!-Upon check in there was a problem with my reservation. Staff lied about it, and when I returned to confront them about it after calling hotels.com regarding the issue the staff admitted to lying but still failed to help to address the issue. To top it off the manager wouldn't even come out of his back office. Sleazy!
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Mediocre
3.7+Decent Buffet food. Pool and gym.-Was not put in the tower we paid for. Given a dirty room in the west tower, which is under construction throughout the night. No sleep for two nights. No casino service or apologies. Wouldn't return unless given a nice offer.
9.1
Location
South Central
$86+
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Reviews
Recent Reviews
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Excellent
10.0+The food was amazing and the array of options was a pleasant surprise for a last minute reservation. Coming back as destination!
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Excellent
10.0+We enjoyed Atlantis for the first time during our 4 year anniversary. We went for the in room spa, free use of the gym and pools. But the good food was a plus. We typically don't gamble much, but we won enough on the slots to pay for dinner. That's plenty of excitement for us!-Too many smoking areas
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Excellent
9.0+The spa is always my favorite thing to do at the Atlantis.-The smoke that just sits in the casino. I am not a smoker but even when you get back to your non- smoking room you have to shower or the room smells like a smokers room.
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7.1
Nearby
Sparks Heritage Museum
Brookside Golf Course
$67+
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Reviews
Overall
7.1 Good
Based on 143 reviews
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All Reviews 7.1
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Couples
-
Families 7.3
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Business
-
Solo
8.8
7.3
5.2
5.1
5.2
5.1
7.9
6.4
5.5
5.3
3.9
data provided by TrustYou
"Pleasant hotel grounds"