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bar they sent us a text for early check-in and scenic view request and i responded then later text came back denied on both requests. Also informed them it was our 25th anniversary and they said they are aware of it. Went to the bar for drinks and struck up a conversation with mgr and he asked for our room # for an anniversary surprise. Needless to say we never got anything delivered to us and upon checkout, the lady dandy even seem to care when i told her. Just another overpriced hotel in a nice location!
Beautiful physical plant that is well maintained The most uncomfortable pillows of all time. Must have been filled with sand! Room too hot with no way to cool. Sink drain was inoperative. Some rooms are miles from the elevator.
clean, great location to Auburn Hills Palace, convenient to restaurants
Located near Great Lakes Crossing and Somerset Mall, it gives the extended stay shopper a convenient location for both. The Property is in the process of being refreshed, so any short comings hopefully will be addressed. There is a McDonalds next to the Motel, for those in need of a quick meal. The area has many restaurants nearby. As a retired Manufacturers Rep, I've stayed in hundreds of rooms and this Red Roof I'd rate at just barely average. One major area of complaint that is unforgivable in any Hotel is black mold. The bath/shower had accumulations under the soap Dish, starting in the corners, and a 1/3 inch patch where the tub meets the wall, This is always an indication of lack of inspection of all rooms by Management. Mold in this amount does not grow in one night.
The room was very clean. The television had all the channels I wanted, and a large screen. The staff was great and worked to please. The king size bed was very comfortable.
This is a very affordable hotel in a spot that's not well served. Workers are friendly & the room is fairly comfortable. Cleanliness & the appearance of the property are slipping a little. If the decline continues, I won't be going back.
Nice staff and they were very helpful. Good place to stay for a night but not extended stay- to small. No breakfast but there is a McDonalds next door which is walking distance.
Motel was located conveniently to the freeway and my final destination. Pricing for the room was very affordable, rooms looked like they've been updated recently. If you need a safe, affordable place to crash for a night - this Red Roof is for you. You could tell that my room had formerly been a "smoking" room converted to "non-smoking." If smoke smells bother you, I'd suggest taking a whiff of your room prior to bringing luggage in.
They had bed bugs.
The complimentary bar and food was an unexpected surprise!
Room was spacious and clean, and in-room (bathroom) jacuzzi was pretty nice; free drinks, snacks, and breakfast included; more snacks and other things available for purchase in the lobby; staff was very friendly Pool was crowded, especially with kids, breakfast ended a little early; it would've been nice if the jacuzzi were a little bigger (but that's because there were two of us)
Most attentive front desk check in guy. Had a great report with all the guests and knew many by first name. Starts you off on the right foot. He is very valuable to the property. Rooms were very nice, pillows perfect, mattress newer. Makes me want to stay at a Quality Inn again. Crappy internet service. I was in a room on the end so did that have anything to do with it? Kept dropping my connection which made me have to keep reloading emails.
Breakfast Clean Rooms WiFi Friendly Staff The staff working at checkin was clearly annoyed with us. The girl training was polite and friendly, however her trainer could use a refresher on smiling and patience. Hospitality isn't for everyone. Smile and breathe it goes a long way.
The hotel is very nice with quality decor and updated rooms. The pool facilities were great, very clean. We were only 10 minutes away from Great Lakes Crossing Mall and a Rainforest Cafe. the only thing I would change is the mattresses. The beds were not comfortable at all. I know you don't get the best of everything, but with the upgraded quality of everything else, I expected the beds to be of equal quality. I tossed and turned all night trying to get comfortable.
Beds and pillows were very comfortable Breakfast ended a little early for a family on vacation 9am
My family enjoyed it. Nothing.
The pool was clean and well-kept. The breakfast in the morning had lots of options even for picky kids. Room was not totally clean. Stains on carpet and couch, and there was garbage on the floor of the bathroom. The light for one of the beds wasn't working, and the temperature was inconsistent. Finally turned it up to 80 and even then it was occasionally cold.
Rooms very nice Not enough staff to check in. Same staff checking in that were getting drinks for others at side bar so those people waited too.
The feather pillows the sauna wasn't working and the T.V. in the living area wasn't working.
Everything Too nice of a hotel to have little kids running and yelling, this as i was checking out.
Good location for me. Nice looking room I was there for 4 nights The first night the heater went out The second day my shower faucet fell off and hit my foot and I couldn't finish my shower 3rd day I took my face towel off the towel rack and it just fell off the wall I told front desk and it wasn't fix the next two days.
Nice pool! Hotel needs uplift, have a rundown appearance like peeling wall paper, grungy carpets, etc.
Staff was very helpful. Room was clean but some issues with fridge not being very cold and kitchenette cabinet doors closing (were not aligned properly). Beds were very comfortable. Surroundings were quiet and hotel was very peaceful.
Bed and shower Very noisey and new locks being insralled
The facility had a lot of nice amenities. One day there wasn't a towel picked up of the floor after cleaning. The plastic cover for the thermostat was broken, it didn't affect the performance of the heater but it didn't look Hilton. One of the sofa cushions had a slight stain on it, nothing major, I turned it over.
They accommodated my early check-in request. Room was spacious and clean. I hung my breakfast order for the morning on my door per the instructions on the order sheet. It was never picked up and my food was not delivered in the morning. I found this to be very unprofessional.
The free breakfast offering was great. The three bar drinks per person for each day along with the snacks were also a nice way to welcome the guests. The rooms and hotel were very clean. The staff was very friendly and helpful. Good value. Close to Detroit and very convienent. Nothing. Pool could be larger, but not bad.
Wonderful facility, beautiful room, comfortable beds n/a
environment and location is pretty good price is a little bit high
Not much.... See above
Hotel design, location, breakfast included, ample parking Not very clean Carpet in the room was dirty Bathroom door would not lock Elevators were dirty, carpets stained in multiple areas of common use
The full kitchen, private bedroom, friendly staff, big bathroom Sounds carried from the other rooms
I liked the little store. I didn't buy anything but it was nice to know if I had forgotten anythin I could just buy it downstairs. The picture online showed a much larger room and mine was a little cramped.
We were very impressed with the staff, our room, the complimentary breakfast!
Very clean, Staff very welcoming. Highly recommenced
The smell of the room. There was a cockroach in the bathroom!
My wife and I booked room online for a grad party. After long drive, got in late, room was ready and accommodations were good. Parking lot was well lit and looked reasonably well maintained. Breakfast was good as well. Overall a good value. What I didn't realize until later, however, was that a local relative had dropped off a hospitality basket ahead of time and, though it was placed in our room, a travel baseball team who was also staying there had requested changing rooms to keep them all together, and when they reassigned our room, they didn't move the basket. We eventually got it, but the kids had gotten to it first. While the front desk staff was extremely apologetic, the oversight was just unfortunate and disappointing.
Location was great. Staff was friendly. Needs HD tv. upgrade continental breakfast. very sparse. needs business center aka computer access.
Not a bad hotel for the price and area. Needs a little updating. They advertise CBS as one of their channels. They only get it in the lobby. The final four was in and couldn't watch it in the comfort of my room. Had to sit in the lobby and watch it in an uncomfortable chair for the whole time. Sucked.
The suite we stayed in was beautiful, large, and convenient. The kitchenette was great and very helpful. The staff was friendly. They even had Ben & Jerry's ice cream available for purchase, which was amazing! The television did not have a menu page, which was a little frustrating with how many channels were available. But everything else was great!
There's nothing positive to say about this business Extremely dirty room. Holes in wall was patched, but never painted. Something spilled on wall and not cleaned up. Furnishings very outdated. Bed and bedding absolutely nasty. no complimentary toiletries, or continental breakfast.
The location There was a whole in the wall, the tub was filthy, and the linnens had stains all over them. Oh and reeked of smoked!
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This hotel was very clean and the staff and location was great. My family and I had a wonderful stay. No, this hotel met all my expectations and would stay there again if I ever travel to Michigan in the future.
The front desk people were fantastic and did everything to make our stay perfect. The cleaning staff only serviced our room 1 day out of the 4 nights we were there. We had to catch up to the cleaning staff in the hallway to get new towels.
Cleanliness, style, comfort, space for evening and breakfast off of the lobby for our large group to gather.
Staff = friendly! Location = brand new, decorated nicely and modern! Rooms = unique design, enough space for in-room massage (not offered through the hotel). Pool/jacuzzi/ patio = very clean, towels provided and never crowded! Breakfast was great also!!! There's nothing I could complain about even if I tried. I could go on and on about how great everything was. This location is awesome!!!
I like when I walk into a hotel room and it's very clean and I feel like I'm the first one to ever stay there. That's the feeling I got at this hotel It was a bit loud in the hallway a couple of times. But I know that's not the hotel room staff's fault
It was very updated. There were 2 hockey teams there the same time as us and not nearly enough staff for the breakfasts. Most of the items were empty, including the hot water. They also only had one elevator working all weekend. The bathroom doors also give little privacy
A clean room. I didn't like ðŸ˜ ðŸ˜ ðŸ˜ how the front desk staff/manager/hotel charged my credit card for three days and my debit card for two days, when I only stayed there for one day and have the receipt to prove it. My financial institutions r disputin
Location/Proximity to Somerset Mall n/a
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The staff were awesome!!! Especially the night desk person he was amazing! I really enjoyed our stay! My family also enjoyed the breakfast I wouldn't change a thing. It was fantastic! The pool was rather dirty. There was hair clumps and food floating in the pool which made my stomach upset.
Breakfast Did not get promised sofabed