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The staff are excellent. The rooms are old,... needs major upgrade.
Friendly staff,nice clean rooms We were given 10th floor room which is not ideal but maybe that was the only one availble.
Hotel is dated but very clean. The breackfast is delicious No parking space and the public parking is very very expensive.Free parking from 23 to 12 Saturday to Sunday.
In general the hotel is very old. The room had a weird smell. The worst Hilton ever!!!
The hotel is renovated and up to the latest standards of comfort and luxury. It is quiet and soundproofed. Food is excellent. The only thing to criticize is Internet speed but they do offer a fast paid version if you need that.
The staff we encountered was excellent in all areas of the facility, friendly, helpful and professional minor maintenance in the room was required - broken hair blower hose, poor ventalation in the the bathroom
It was close to the casino & a nice hotel A little pricey
The big bed, size of room, friendliness of staff, the tram stop right across the street from the hotel. Did not like that we could not use the fridge for our own things, and moving anything inside would incur a charge.
Hotel well positioned near to centre and walking distance to rail station. Good value for money with competant staff. Unfortunately a wedding party was staying at hotel on the Saturday, and were noisily walking the corridors till 3-30am. I'm sure an isolated case though.
nice hotel lovely bed and pillows, quiet hotel with good service nothing, will definately stay there again
location close to the town centre, beds very comfortable, possibility to smoke in the room the staff was extremely rude especially the night staff, I also found them quite aggressive
Location is what we were looking for. Very good hotel with friendly staff. Would go back and also recommend this place
well located in the centre of the city
Room was nice, not small, extra pillows, mini-bar, some magazines, bathtub (not a shower) in the bathroom.
Your women personal, very receptive, kind and nice. The position of hotel is in a very nice town area. Is not possible to have something for eat after 11 PM. Fun from toilette is working continously with high noise.
Very central location. Next to de Bijenkorf. The room itself is al little bit out-dated. Curtains are a greyish white instead of white. Bed is not the newest of beds. But for the price ok.
Central location. Near the train station and near several bars/cafes
One of the worst rooms I have ever stayed - very depressing. Lighting was awful as was furniture. Why such a big room (defined 'suite') if over half is just empty space? It looked like a prison cell.
Location, price, bar, availability of lifts
very elegant, new and hip room interior design. Impressive bathroom. Very clean. Central position. Good breakfast also a bit expensive for the quality. noise from street
great location,nice bathroom cleanliness of my room,view to the backside,wifi with charge
The rooms were spacious, clean and very comfortable We didnt take the breakfast which was a little expensive when our party was 6 people. I think yours should be inclusive of breakfast
Easy Tram access to Train Station, Service staff attentive to my needs, Quiet rooms, availability of Internet in lobby
very good location not being able to open the windows
Great location - just next to the metro station, and in walking distance from the shopping area, museums and restaurants, 10 min walk from the central station. Very convenient. Car parking seems expensive, but compared to the prices in the city, it's a bargain :) Lovely view from the hotel room of the Rotterdam panorama. Room was clean, comfy beds. Plus in the lobby there was a screen with train information - very handy. The sauna was not hot enough :(
A wonderful meal, a comfy bed The room was a little too hot and with the window open, we suffered from mosquito bites
the hotel is near at the shopping centre and musea.
clean, comfort, cordial staff
Room layout Breakfast reception and area layout could be improved
Ease of access to Rotterdam Central, great restuarants nearby and warm confortable rooms and services
Perfect location, large, cosy rooms, nice balconies and very friendly and helpful staff. Excellent value for money.
Free internet in the room and location
good location the amount of mossies
Friendly staff, large and nice room, breakfast with a very acceptable choice, good location to move to the city center and near the central station. The elevator and hallways at first sight give a less good impression, but after entering a room is a pleasant surprise.
Good price, free Internet (wi-fi), location in Centre near railway station, cosy room, pretty good breakfast included in the room price.
friendly staff, modern decoration very, very, very small room. Did I metion the room was very small??
Very helpfull staf!! So nice. The room was big and clean, the bed was huge! : ) All in all, really nice hotel. In my taste, the hotel design and interior is to conservative. There is nothing wrong with that, it is just not my taste, and therefore I don't think I will come back, or recommend it to others. : )
very new, completely restored in a nice building very small reception, no bar, some things did not work (yet) such as some light points in the rooms
- very central - toilet seat was broken - one light in the bathroom was broken
Efficient and helpful staff; basic but comfortable room; good breakfast; free wi-fi; convenient location; reasonable price Shower head did not fit in shower-holder and had to be hand-held.
Location, breakfast good and people friendly. Nothing- it was fine.
All very pleasant; great location None
our party of 9 went for the annual rotterdam carnival and the hotel emma happened to be on the route of the street parade. we sat on the roof terrace and watched from above....fabulous! it didn't have a bar/lounge/communal area
I liked it. The brekfast is good. Special thanks to Sa, from the staff., He was very helpfull and gave me good tips.. The hotel is in a central and near to the museuums Poor lighting in my room.. On Saturday night was very noise because there is a night club close to the hotel but on suday night is quiet area.
not far from the train station and the room is clean, all facility are in good condition. none
Very convenient location (10 min. walk from the main station, tramway and metro "downstairs"). Very hot in the room. Little bit noisy outside (two or three cafés opposite).
Very central Not all rooms have wifi in room
Overall a pleasant stay in a good location Noise from other guests - one night only
Very friendly helpful staff. Clean rooms and everything worked. I liked having a fridge that was not cluttered with a mini-bar.In the centre near to a pedestrian zone with shops and bars. An excellent breakfast included and free internet access.
First of all: it was nice to see seasoned and authentic Rotterdam employees instead of young inexperienced staff one comes across so many times. The hotel had a nice cozy atmosphere, my room on the back was very quiet. The location was perfect for museum visits and ending the night at Rotown and then walk back. When breakfast was also good, I realised I could not say a single bad thing about my stay here. I will definitely book again.
Very good location in central Rotterdam. Nice breakfast. Every night a strong smoking stink came up to my room which was located on 1st floor, I think from the lobby and the bar. It was very unpleasant. I could recommend this hotel if they got rid of the smoking stink!
Very nice position, quiet street, breakfast fine. Smelt faintly of cigarette smoke, not a plus.
staff services...very friendly and helpful. Breakfast was good. Steep steps and narrow hallways
with good environment, smile loving guys at the reception desk. no shopping mall around, taxi what hotel helped to call up will request for tips compulsory.
friendliness,cleanness and no disturbance maybe bill wise
Nice, cosy, family-feel hotel
I found the staff very friendly and helpful. The hotel has character and is very central.
internet access a good bonus, no fresh cut fruit at breakfast, having to leave key at front desk when leaving each time and having to buzz to get back in, some street signage was misleading (one side of sign was ok, other pointed in wrong direction), no shower curtain on shower, slippery shower floor, excess furniture in room (round glass top table, plastic flower arrangements), no fridge or c/t making facilities in room.
the rooms had space but they were not clean the tiles in the bathroom was cracked and hanging of the wall the sink was hanging of the wall and the carpet in the main room was dirty
All, very good
good location, clean
Great value for the money, The location is right in the center face to face with Hilton Hotel and about 3 minutes from Rotterdam Central Station and 1 min from the Metro, 5 min from the Maritime Museum. Staff very friendly. Pretty nice breakfast for a 2 stars hotel and one ticket for a drink at the bar. In the last night they had a problem with heating (sunday night), in rest was very hot in the room
Hotel staff was friendly and helpful in any situation. I was happy with the breakfast, both with its quality and the choice. Hotel is very good located, in pleasant walking distance from the train station, right in the shopping area. Free Internet, coffee maker with coffee and tea bags. The hotel is not luxury, what you get is in line with the price. Was not lucky with other guests, very noisy throughout the nights. One should try to avoid rooms looking in the inner-yard.
The staff The dirty place
It was warm and it was close to International trains at Rotterdam Central Station. Not enough tea and sugar
Handy man was helpful Elevator did not work...I Am 70 on 4th floor....firdt room,radiator leaked.....second room 2 continuos drips in bathroom...telephone system did not work...cold not call locally in Roterdam
breakfast was very good and the room was comfortable elavator did not work through our journey. corridors were very noisy after 12 am on saturday night (maybe this was only related with the party at the hotel on saturday night)
Room was gloomy, bathroom was in disrepair, shower poor. Everywhere smelt of smoke and the staff smoked in the breakfast room.
Free internet in the lobby, staff were helpfull, location is central. condition of rooms was extremely rundown, and some things were broken and worn out.
Basic rooms but so well located for the price would recommend to anyone wanting a fun filled weekend away Rooms were basic but great value
The breakfast buffet was excellent, room good too. Very clean. Had some problems finding it from the description provided. Fee for parking but maybe that's the norm.
The hotel was rated as 4 stars: looking at my room (No.125), probably 2 stars would have been more appropriated! My room was located onto front wing (facing main road): I realized Rooms onto wing facing side road are much nicer.
Pity hotel did not sereve evening meals
clean and comfortable room, good and various breakfast, not far from the station by walking non so close to the city centre by walking
Location is good. Have chosen this hotel because of location, garage facility and breakfast included in the offer. Hotel's garage exit is on very steep road and when driving out car bottom touches the ground. Breakfast could have been much better. No free WiFi internet (only 1 hour).
Quiet and comfortable
It was in a good central location for dining, shopping and general access to most places. The room looked a bit tired and as my room faced the street, the road noise was a bit loud at times.
Night porters help over parking
Great rate for stay. Happy with all aspects - especially staff; very helpful and friendly.
Easiness of getting in and out. The location is right next to the main shopping street and 10mins by foot from central station.
Everything was new and clean. The Internet was very strong. The location was very convenient. I appreciated that daily housekeeping, coffee cost extra, and that there was MINIMAL furniture/accessories. It kept the price affordable. I felt like I was going to roll off of the bed all the time. It was a twin bed.
Convenient location for the price. The man at the desk was very helpful. Breakfast was included. Next time I would book a room on the backside of the hotel as it was noisy and the streetlights came through the curtains.
Very helpful staff.
The room was big, very clean and had a large balcony. The breakfast was nice. The location, although quite close to the centre, was not so good. When I went to park the car I couldn't find the hotel parking lot (500m from the hotel) and I was even proposed some illicit substances... I finally gave up the idea of using the parking lot and got a bad feeling of insecurity.
they are making some refurbishing and it is not so good (many workers, a big hole where they will put the lift : very dangerous!) The stairs were vertically!!very narrow!
spacious room hotel lobby is awful, gives very bad first impression
breakfast was not bad.
1. Good Location, 2. Good, hearty, well supplied, daily dutch breakfast, and 3. People seemed friendly and courteous. Yes, 1. The complementary safe did not work. 2. The Toilet flushbox kept running, which required me every time having to open the flushbox lid and help its plunger valve close. 3. The room key was merely a skeleton key, which did not give a very safe feeling. 4. The bed reading light bulb was burnt out, which I did not discover until later. Hoewer, upon requist the staff brought me a differen
Nothing it was a nightmare!! And thats a kind comment! Everything
Very pleasant staff, clean rooms well presented. On the last day we got up 45 mins late for breakfast and the woman on the desk still let us eat. Would recommend this Hotel and are planning to use it again.
In spite of early booking we got a poor room at offered price. Without climate conditioning. A new room for the second night was quite allright. Caroets in the staircase and the room were nott very fresh.
The location of this hotel is fantastic, in the heart of one of Rotterdam's most atmospheric streets; with many great restuarants and boutique shops just minutes away. The rooms were very tastefully done, maintaining the charm of the historic house but with the serinity of a modern spa; clean modern decor and beautiful new bathroon. The room was spacious and airy; I loved coming in at the end of the day and taking a wine on a big comfy chair and enjoying the peace of my room. Along with the selection of beverages (water, soda, beer, wine, tea and coffee) and snacks (chocolate, nuts, soup), having the IPOD music station and some DVDs were a wonderful touch. The hotel was also lovely and quiet, no noise from other rooms or street. I would have liked a reception as the hotel is next to a coffee shop.
Friendly, professional, personal service and great attention to detail
The room was clean and large and was like staying in an apartment. mini bar was included in the price and was generous.
It did not feel like a hotel - it felt like my apartment. It'slocation meant I had everything on my door step and there is no need for a bar etc . I booked the hotel because it was close to my offices in Rotterdam - but I was very pleased with the "feel". The staff were very helpful in soritng out my booking and travel arrangments.
Ideal location, close to many good restaurants & museums. Fantastic room with all the facilities you could need.
I loved the comfort of the room, the relaxing atmosphere and the feeling of being home. The absence of a reception outside working hours was not a problem. The breakfast served in the room was very pleasant.
Very well appointed room- no fuss- efficient - pleasant - great size - like home and with service The no common areas and amenities could be bad for a longer stay
The room was beautiful, bathroom very modern and clean. Room equipped with Nespresso machine, water, beer, wine and crisps for free. One could not say "not liked" - but if one is not mobile, A Small Hotel is not a good choice (many very steep stairs).
The Xbar (included in the room price) was a good thing since I often arrived late in the evening and had no time to buy something to eat. The ironing machine in the room I found it useful for business travelers. Nothing, really.
terrace, free mini bar, very different, no pointless hotel fripperies