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Very stylish hotel. Futuristic. TV in the mirror. Nice!! Excellent breakfast. They even make omelets. This is rare in Europe. Super great staff. Friendly, very helpful. Parking expensive. Even though the hotel does give a discount.
Amenities, Nespresso machine were good! TV was very strange. And function of 'Smart TV'(?) didn't work. They didn't give a full detail of method for 'Smart TV' operation. Even remote control didn't work well.
Nice & modern. Bit minimalistic but all things you need in a room. Cool late night bar. I wasn't convinced about the flatscreen TV within the mirror so you couldn't turn it. Parking is extra but they give you a discount as it gets pricey very quickly.
The Staff were the kind I would happily employ and had great temperaments suitable to the `Industry. Good position for Museums and a quick ride to Theaters. Beds too soft and ended up with a backache.Pillows too thin for comfort of neck. Smart tap design in bathroom was difficult to decipher re bath or shower etc until shown and no signage or directions to tell you how to use them. Design upmarket utilitarian and found anywhere. Usual expensive mini bars and snacks.
Views from all areas Swivel chairs in water bar too fast after a few drinks!
Great location and good connection to public transport Bathroom was rather small
The hotel was very good value, the rooms were well kept and the staff were very frienly.
Location. Breakfast good. Style of rooms was not that I excepted. Whole floor carpet was awful, totally different style than other things. Excepted also more from SPA: No private rooms for changing clothes. No bath jacket + shoes at room.
Very loud, no alternative room available, under renovation, no fitness area.
Room was fantastic and room service excellent. Would go again
Swimming pool and sauna/steamroom were excellent, and free internet access very useful. Easy to find and accessible to tram and metro. Breakfast was expensive.
We loved the view at the town and the harbour from the 13. etage. The breakfast was good, but expensive. The room was excellent.
Perfect view from the 12th floor. Nice bar, good service. Cool room.
Old style of hotel Could not open the window (just doesn't work), also no possibility to make a tea in the room - should pay for room service
The hotel is like a film set, very special. Staff are polite and helpful, a rare thing today.
A fabulous resturant with friendly and attentive service, great atmosphere Nothing
Spacy rooms, pleasant restaurant environment service in restaurant is poor. Staff is not watching clients.
The "funky" nature of the room design; it retained an atmosphere in keeping with it's past. I couldn't get a meal until 8.30pm so had to eat elsewhere; residents should be able to eat when they want to.
It took me back to the times when passengers (including inmigrants) used it as the main cruise and passenger terminal (old and nice). I liked it in general
Sense of history in this old building set close to shore. Great shower
the hotel offered a spacious room with a special design. the location was perfect for our activity in the cruise terminal. bar was closed to early
The hotel reflects in a fantastic way the early 20th century atmosphere. It's nice to see how the actual requirements for comfort have been matched with the originality and look of the building dating from around 1910. It's worse visiting the hotel as well as the great looking restaurant. Well done.
the ambiance is wonderful. we stayed there the night before a cruise with the Holland America Line and as everything inside of this hotel reminds you of the former HAL it was wonderful to stay there. although the hotel has an elevator in the hotel, the hotel entrance it is not suitcase-friendly. It could be that we have missed the elevator outside the hotel but if that is the case this facility is not clearly mentioned.
I appreciate very much the kindness of the hotel 's staff and the hotel generally. The city is probably the last place of Holland to be visited. Not too nice people around the city....
Hotel look, Staff
The staff was very helpful offering advice about what to see and how to get there. Public transportation is only a 5 minute walk from the hotel. If available, try to book a room with the 17 foot ceiling. Warm water falling from the shower head 17 feet above is almost like taking a shower in a tropical rain storm.
Very nice hotel.
Excellent hotel, with outstandingly friendly and helpful staff. Perhaps the best hotel staff I have come across - and I have travelled a lot over many years.
Beautiful hotel very nice even better then the pictures of it
The energetic, enthusiastic staff. They offered their services at the slightest moment they could be of help.
Location - it was close to the office (i was on business trip), but also close to the city if you want to dine somewhere nice (>10 min by car). Staff was very friendly. I had a car and parked on the street front of the hotel with no cost. The mini bar is very pricy, so you should bring your own drinks with you if you do not like the tap water.
Wonderful staff and room. Great price. Quiet area of town. I could relax and work without noise. Incredibly comfortable bed. The location was a little ways from the main part of town but the metro can have you there in 5 minutes or less. The metro was easy to use.
A quiet and spacy place to stay
Location You can stay at this hotel if you do not want following things Reception after 23 hours, no minibar in the room, no iron and iron desk, no ironing service, no bar in the hotel. It does no offer services that supposed to be in four star hotel, I would consider changing this hotel to two or three stars.
the modern style, cosy, our room was really full of light (from outside)
Architecture and size of rooms was great. Breakfast room was impressive. Quiet and very comfortable night. Would recommend this hotel.
friendly, quiet, excellent beds and a strong commitment to helping others.
The rooms are huge, stylish and very comfortable. The staff is friendly. Bathrobes were a plus. The breakfast was quite average. The basics are there and a long the right lines, but there could have been a bigger selection.
lack of parking. hotel should have a deal with the secure parking under the Erasmusbrug
It is a very clean hotel with friendly stuff, nice breakfast room and good breakfast with absolutely divine croissants. To much noise through the walls especially in the early morning.
Beautiful spacious room and bathroom, extremely friendly staff, comfortable bed (apart form the pillows). Some minor points: pillow too thick, no BBC 1 & 2 on TV, WiFi a little pricy (many hotels these days offer free continuous WiFi which is great for the business traveller), lack of hot-water kettle.
location was perfect for me room was very cold
It had a nice view of the river and Erasbus Bridge. The view was wonderful especially at night. The bath room was very clean. It was close to city centre. The room was a bit small, but it was OK for us.
Location, the city centre is nearby. The lift stuggles up to its destination and very small bathroom
fantastic! the room overlooked the Erasmus brug, the staff were friendly and helpful. the room was spacious and comfortable. we shall defintely be returning
The location is pretty good.
We only stayed 1 night but everything was very good.Good location for a city break tram stops right outside the hotel.
Convenient location. Harbour view Small bathroom
The bed was very comfortable, I slept very well. Good douche The view from the room
The hotel was comfortable & staff were friendly. No
Nice, cosy rooms. View on the river! The room was a little bit small