Routes Car & Truck Rentals car rental prices at Ottawa Airport
| Intermediate | $55/day |
| Minivan | $174/day |
| Supplier choice | $57/day |
| Compact SUV | $60/day |
Pros
"Overall a good ."(in 10 reviews)
"Friendly, helpful ."(in 37 reviews)
"The whole was five star."(in 10 reviews)
Cons
"The was sub-par and downright rude on both drop-off and pick-up."(in 5 reviews)
"No call the before nothing."(in 10 reviews)
"They advertised but only had 300 kms per day."(in 2 reviews)
Reviews
Overall RatingBased on 46 reviews
Cleanliness
Comfort
Overall
Pick-up/Drop-off
Value for money
Recent reviews
Traveler rating
4.0
The ad says unlimited free kms but the company does not honour that. And with no refund policy you can not cancel the reservation once you are aware of the fee/kmReviewed May 18 2023
review from![kayak]()
4.0
Few points to mention: - Reservation clearly stated and I had the printed "terms and conditions" where it says "Unlimited Mileage" - but when we came to pick-up, we were told that only 200 km a day are included!!! We needed to make a trip involving abut 1000km and accounted for that when booked. - Then we were told that we need to put down a deposit of $1500!, while we have insurance provided by our credit card - The car at pick-up although ok on the outside, inside was dirty - Also, we booked a Nissan Rogue and got a Ford Escape, which was not our first choice... I most likely, will never rent a car from this company. Very misleading information.Reviewed Mar 16 2023
review from![kayak]()
2.0
The front guy is incredibly ignorant. As someone who lives in the area I’m disgusted by how I was treated. He actually hung up on me when I Was trying to find out why they take a 1500 hold for a car rentalReviewed Mar 16 2023
review from![kayak]()
2.0
Avoid renting from Routes Car & Truck Rentals in Ottawa. The pricing is not worth it. There will be hidden and questionable fees. The location is not convenient, so once you’re there, you have little options to make other arrangements. They will not honour pricing from web bookings, they’ll tell you to figure it out with the service you booked through and that you should have read their terms and conditions. Horrible customer service and business tactics. I opted to not take the rental and go back to the airport to rent from a reputable rental company. Look at their Google reviews, you will notice a common thread. Buyers beware.Reviewed Mar 4 2023
review from![kayak]()
10.0
The whole experience was excellent: Great customer service, prompt service. Nice team!Reviewed Feb 15 2023
review from![kayak]()
10.0
The deposit on hold is high. Try to reduce it.Reviewed Sep 17 2022
review from![kayak]()
2.0
When I arrived there was no car available and I had to wait until a car came into the lot, was cleaned before I can begin my journey. The car should be available at the time of booking. Thank youReviewed Aug 8 2022
review from![kayak]()
2.0
They day of the rental they called and told us they did not have a vehicle for us which really ruined all our plans. They did not have a solution nor did they offer to discount a future rental. Very poor company with below average customer service.Reviewed Aug 7 2022
review from![kayak]()
2.0
My pickup time was 5 pm. I called Roots car rental at ~4 pm and informed them that I will pickup by 6 pm. When I reached Roots a few minutes before 6 pm, the guy at the counter told me that my pickup time was 5 pm and since I am late my reservation has been cancelled. He told me that there are no more vehicles available and that I would have to make alternate arrangements. This was a total shock to me!! After arguing with the agent at the counter for several minutes, he gave me a car. But his behavior was totally unprofessional!!Reviewed Aug 7 2022
review from![kayak]()
10.0
The customer service is excellent. The cars are in mint condition. I rented cars with them many times.Reviewed Jul 27 2022
review from![kayak]()
6.0
Overall the experience was ok. Pros: 1. Low cost compared to other car rental agencies during this time period. 2. The car was ready upon my arrival. Cons: 1. The car was not clean. There was a huge amount of dog hair in the hatch area of the SUV, there were leftover belongings from the previous renters, huge bugs in the vents and just lacked overall cleaniness. 2. The credit card "hold" was excessive for the length and cost of the car rental. $1,500 for a 4 day rental which cost about $300. 3. Gas tank was not full (about 3/4 full when I picked it up). Also, please note this rental agency is not right at the airport. You will have to get a shuttle. For me, this was fine since I live in Ottawa.Reviewed Jul 19 2022
review from![kayak]()
10.0
Excellent competent and friendly service all around. The car had a few little scratches on the roof. The customer service rep came out and took pictures of them to document (without me noticing them first!).Reviewed Jul 12 2022
review from![kayak]()
Other car rental agencies at Ottawa Airport scored
Routes Car & Truck Rentals car rentals near Ottawa Airport
2644 Leitrim Road, Routes Car & Truck Rentals car rentals
Address
2644 Leitrim RoadPhone
+1 613 523 3003Top tips for renting a car from Routes Car & Truck Rentals at Ottawa Airport
- 25% of our users found rental cars from Routes Car & Truck Rentals at Ottawa Airport for $30 or less
- Book your rental car at Ottawa Airport from Routes Car & Truck Rentals at least 1 day before your trip in order to get a below-average price
- Standard rental cars from Routes Car & Truck Rentals at Ottawa Airport are around 20% cheaper than other car types, on average