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Routes Car & Truck Rentals customer reviews

4.8
MediocreBased on 2,229 verified guest reviews
Pros +
  • Price was good (in 25 reviews)
Cons -
  • Told me my credit card coverage was not enlugh. (in 4 reviews)
Show reviews that mention
Traveler rating:
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B
2.0 Poor
Called numerous times each time was told a shuttle was on the way and it would be 10-15 minutes. Waited 55 minutes because the dispatch never actually sent the driver until my third call.
B
2.0 Poor
Unable to get anyone to answer the phone after we rented our vehicle. Unable to connect with Routes to get the shuttle to pick us up to take us to the car rental site, thus we were unable to rent our vehicle. We called to cancel our rental and attempted to cancel through Kayak as well as through Routes' website and weren't able to cancel it either. Poor customer service.
A
2.0 Poor
They wouldn’t rent to me because I wasn’t flying to or from O’Hare.
A
2.0 Poor
I tried to cancel because we had selected the wrong pick up location and we couldn’t access and customer support and then were charged a $35 fee, even though it said there would be no cancellation fee.
A
2.0 Poor
The wait in line to pick up my rental car was longer than my flight across the country. They had staffed two people despite knowing that over 100 people were coming to rent vehicles. In addition, they were very pushy with their own insurance, forcing people to call their insurance companies and asking employees to read through the declarations pages, so the wait was even longer. They don't answer their phone (there's not even an option to get to a person by phone, the line disconnects faster than any company I've called), and the cherry on top is that they don't do after hours dropoff for early or late flights, despite being an airport rental, and their employees saying it would not be a problem to drop off when they weren't there. The gate to their parking lot was blocked and there was no on street parking. To give you an idea, the other three car rental places on the same street all run 24 hour operations with an airport shuttle. This is one of the few places in my life I will never return to.
A
2.0 Poor
I was originally quoted $42.49 for the rental, but when we arrived—after an extended wait—the price was inexplicably increased to $185.45. This bait-and-switch was unacceptable. To make matters worse, the experience was terrible from start to finish. My family, including my young child, had to wait over an hour in the sweltering 90-degree Miami heat. We were crammed into a tiny, enclosed cubicle with no fan or ventilation, forced to communicate with a representative only via a computer screen. The lack of basic comfort and human interaction was frustrating and unprofessional. This was one of the most disappointing service encounters I’ve ever had. lastly would like to ask for a refund. thank you Kayak and Expedia
S
2.0 Poor
They to steal from the costumers, over selling insurance, and they $10 per day, because they said I posted to get jeep not a full size suv, and on my reservation said full size suv, not jeep, so they charged me $10 extra per day
A
10.0 Wonderful
Shouldn’t have had to pay for insurance as I was covered completely by USAA but couldn’t give a precise dollar amount!
B
2.0 Poor
The procedure and rules and regulations to rent are crazy, they not only need to see proof of insurance they needed the declarations. The would not rent if your a local?!? Had to have a return plane ticket. It took over 15 minutes to actually get the car.
A
10.0 Wonderful
Great customer service and care.

How other car rental agencies scored

Routes Car & Truck Rentals car rental prices in the United States

Discover the best prices for you by selecting your travel dates on KAYAK.
Nissan Versa car
Nissan Versa
or similar Small
4
2
2/4
$9/day
View Deal
Toyota Corolla car
Toyota Corolla
or similar Medium
5
3
4-5
$9/day
View Deal
Nissan Altima car
Nissan Altima
or similar Large
5
2
4-5
$12/day
View Deal
Jeep Wrangler car
Jeep Wrangler
or similar SUV
2
2
4-5
$14/day
View Deal
Class Minivan car
Class Minivan
or similar Van
5
5
4-5
$21/day
View Deal
Toyota Highlander car
Toyota Highlander
or similar SUV
5
2
4-5
$18/day
View Deal
Dodge Durango car
Dodge Durango
or similar Luxury
5
5
2/4
$20/day
View Deal
Class Convertible car
Class Convertible
or similar Convertible
5
3
2/4
$53/day
View Deal
Jeep Gladiator car
Jeep Gladiator
or similar Pickup truck
5
3
2/4
$18/day
View Deal
Class Special Car car
Class Special Car
or similar Category
5
5
2/4
$13/day
View Deal
Class Special SUV car
Class Special SUV
or similar SUV
5
5
4-5
$13/day
View Deal
Nissan Rogue car
Nissan Rogue
or similar SUV
4
2
4-5
$15/day
View Deal
Kia Sorento car
Kia Sorento
or similar SUV
5
3
4-5
$15/day
View Deal
Class Special Convertible car
Class Special Convertible
or similar Luxury
5
5
2-3
$39/day
View Deal
Best rates found by KAYAK users in the past 48 hours.

Where can I find Routes Car & Truck Rentals car rentals?

Address

Orlando Airport

Hours

Monday05:00 - 23:30
Tuesday05:00 - 23:30
Wednesday05:00 - 23:30
Thursday05:00 - 23:30
Friday05:00 - 23:30
Saturday05:00 - 23:30
Sunday05:00 - 23:30

Phone

+1 407 237 9411
View deals

Good to know

Most popular city

Most popular car type

Average price

Good deal

Montreal
Standard
$42/day
$14/day

Top tips for renting a car from Routes Car & Truck Rentals

  • 25% of our users found rental cars from Routes Car & Truck Rentals for $36 or less
  • Book your rental car from Routes Car & Truck Rentals at least 7 weeks before your trip in order to get a below-average price.
  • Full-size rental cars from Routes Car & Truck Rentals are around 54% cheaper than other car types, on average.

FAQs about renting a car from Routes Car & Truck Rentals

  • How much does it cost to rent a car from Routes Car & Truck Rentals?

    On average a rental car from Routes Car & Truck Rentals costs $60 per day.

  • What is the most popular rental car from Routes Car & Truck Rentals?

    Premium (Lexus LS or similar) is the most frequently booked rental car type from Routes Car & Truck Rentals.

  • How many car rental locations does Routes Car & Truck Rentals have?

    Routes Car & Truck Rentals has 405 rental locations worldwide. Take a look at our Routes Car & Truck Rentals rental location map to find the best rental cars near you.

  • Which countries does Routes Car & Truck Rentals have rental car locations in?

    Albania, Armenia, Australia, Barbados, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, Djibouti, Dominican Republic, Greece, Guernsey, Iceland, Jamaica, Jersey, Jordan, Malta, Mexico, Morocco, New Zealand, Panama, Poland, Portugal, Puerto Rico, Qatar, Romania, Saint Martin, Spain, St. Maarten, Trinidad and Tobago, United Kingdom and United States

  • How much does it cost to rent a car from Routes Car & Truck Rentals for a week?

    On average a rental car from Routes Car & Truck Rentals costs $420 per week ($60 per day).

  • How much does it cost to rent a car from Routes Car & Truck Rentals long term for a month?

    On average a rental car from Routes Car & Truck Rentals costs $1,798 per month ($60 per day).

Everything you need to know for your Routes Car & Truck Rentals car rental

Search for cheap rental cars from Routes Car & Truck Rentals with KAYAK and rent a car that suits you best. KAYAK searches hundreds of travel sites to help you find and book the best rental car deal from Routes Car & Truck Rentals.

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