Book Routes Car & Truck Rentals car rentals in Ottawa

Reviews for Routes Car & Truck Rentals in Ottawa

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get the carcustomer service

great priceeasy process

staff was very helpfulunlimited mileage

worst experience

2.0

Worst costumer serviceCons:I tried to contact this company a week before my rental to figure out some of the details (where they were located, how to get there, etc.?). I sent them an email on a Wednesday. On Monday I still hadn't heard anything so I called their 1-800 number. I was told on the phone that they couldn't help me because I had already put in an email request. First of all, it should not take 5 days to respond to an email. Secondly, if it does take 5 days to respond to an email when someone calls you should have the ability to help! I promptly cancelled my reservation. Three days later I finally received an email back.Reviewed Oct 21 2017

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4.0

Poor customer service and hidden feesCons:The customer service was sub-par and downright rude on both drop-off and pick-up. Very limited cars left when picking up so was given a much larger vehicle (rather than the economy size I had reserved) which ended up costing me more in gas. When I reserved the car, my reservation said I had unlimited mileage; however, there was a 200km per day limit, after which, I would be charged. There was also a $1000 deposit which was not disclosed at the time of reservation. Finally, the gas tank was only 3/4 full when I received the car, which made it very difficult to gauge how much gas I needed to fill when returning. I would not return to Routes, nor would I recommend to anyone within or travelling to Ottawa.Reviewed Jul 26 2017

review from

2.0

Bad customer servicePros:PriceCons:Customer service was bad I mistakenly returned the car a day late and was charged double my rental fees. No call the day before nothing. No reminder to return. All was fine but upon returning customer service was bad again.Reviewed Sep 18 2017

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3.6

Cons:They advertised Unlimited Mileage but only had 300 kms per day. I had to argue to get more kms included which was ridiculous. Pickup was slow and drop-off as well they took their sweet time, so it was a slow process both times.Reviewed Jun 25 2018

review from

10.0

Pros:Friendly, helpful staff. Great vehicle, great price, and a free shuttle to the airport.Reviewed Dec 16 2018

review from

2.0

I never rent a car from them againPros:NothingCons:They advertised "unlimited" mileage, which was not true. They didn't save a car that I have reserved. They told me that I cannot switch the name of renter to charge additional driver. They increased the amount of additional charge of a driver per day without approval. They offered me a car with full of scratches and missed two spots of damages if I didn't point out. I never rent a car from them againReviewed Apr 24 2018

review from

9.2

Pros:No hassle getting the rental, and not that far from the airport. Overall a good rental experience. I would rent again from this company. I was surprised that the gas tank was not full, only5/8 of a tank but I did not have to bring it back full. Only with the same amount of gas that they had in itReviewed Nov 1 2017

review from

10.0

Excellent Service and ValuePros:I was very impressed with the service, friendliness and professionalism of the business. It was fast, simple and easy. I wad picked up at the airport and brought to my car. It was an upgrade, beautiful Nissan Pathfinder with all the bells and whistles. I had to drop the car off quickly and it took them 1 minute to process my paperwork and then I had a private ride to the airport right to my gate. The whole experience was five star. Thank you Routes!Cons:There is nothing negative to say. It was honestly amazing!Reviewed Dec 3 2017

review from

2.0

poor communication and servicePros:nothingCons:The order confirmation said the location would be open until 11:30pm. They weren't and instead closed at 10pm. I was left stranded at the airport without a car. I had to take a taxi to my hotel. The next morning, I had to demand they pick me up and bring me to the location (which they did, but on their schedule, not mine.) Once I finally got to the rental counter, although I was able to PAY the FINAL bill with a debit card, I could not rent (credit card hold) with a debit card. They wanted a $500 (!) hold in order to rent a $90 car rental. I couldn't use my debit cards, so I asked to split the $500 across 2 credit cards. They couldn't do that either (not sure if it was incompetence or policy). I left without renting a car, angry, frustrated and going to their competitor.)Reviewed Dec 8 2017

review from

8.4

The company staff was excellentPros:Pickup and dropoff was easy and smooth. The shuttle from the airport was excellent and staff was very friendly and helpful.the vehicle was next to new and very clean.Cons:I reserved a compact but none were available so I was given a jeep wrangler. The vehicle itself was next to new and very clean but was uncomfortable and was a beast on gas. I spent almost as much on gas for the 3 days I had it as I did for the rental. Would like if they had more compact cars availableReviewed Apr 17 2018

review from

6.0

Not the best Rental service for short term rentalsPros:The only good thing I can complement on Routes sevices was the receptionist I encountered with. No pick-up or drop-off is offer unless you're going to the YOW airport. The vehicle that I had smelled like smoke but yet they indicated no smoking in their vehicles. I'm a non-smoker so I was bothered by this. The price quote from kayak.com was different from what was presented at their office during pick-up and I their policy is to make a $1000 deposit which I found was outrageous for a two days car rental. I inquired about the discrepancies between the car rental price on kayak.com and in their system. To make the long story short, I ended up getting the price quote on kayak.com. I don't think I use their services again in the future. I'm still waiting for my deposit to be returned to my credit card.Cons:No pick-up or drop-off offered, $1000 deposit for a two days rental, and the vehicle had a cigarette smell in it.Reviewed Mar 8 2018

review from

6.0

Pros:I scheduled my pick up at 8:00 since I was on a tight scheduled. John was helpful showed me the vehicle and did the walk-around with me. They also dropped me off at work which was fantastic.Cons:First off the $1500 hold is a bit excessive. The other thing is the scam with the unlimited mileage, don't advertise unlimited mileage if that is not the case knowing very well that once we have made the arrangements, the customer is at your mercy.Reviewed Apr 24 2021

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• How much does it cost to rent a car from Routes Car & Truck Rentals in Ottawa?

  On average a rental car from Routes Car & Truck Rentals in Ottawa costs $40 per day.

• What is the most popular rental car from Routes Car & Truck Rentals in Ottawa?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Routes Car & Truck Rentals in Ottawa.

• How many car rental locations does Routes Car & Truck Rentals have in Ottawa?

  Routes Car & Truck Rentals has 1 rental location in Ottawa. Take a look at our Routes Car & Truck Rentals rental location map to find the best rental cars near you.

• Does Routes Car & Truck Rentals have a car rental location at the airport: Ottawa airport (YOW)?

  Yes

• Does Routes Car & Truck Rentals offer shuttle or airport pick-up services from Ottawa airport (YOW)?

  Yes