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10.0
The deposit on hold is high. Try to reduce it.Reviewed Sep 17 2022
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2.0
When I arrived there was no car available and I had to wait until a car came into the lot, was cleaned before I can begin my journey. The car should be available at the time of booking. Thank youReviewed Aug 8 2022
review from![kayak]()
2.0
They day of the rental they called and told us they did not have a vehicle for us which really ruined all our plans. They did not have a solution nor did they offer to discount a future rental. Very poor company with below average customer service.Reviewed Aug 7 2022
review from![kayak]()
2.0
My pickup time was 5 pm. I called Roots car rental at ~4 pm and informed them that I will pickup by 6 pm. When I reached Roots a few minutes before 6 pm, the guy at the counter told me that my pickup time was 5 pm and since I am late my reservation has been cancelled. He told me that there are no more vehicles available and that I would have to make alternate arrangements. This was a total shock to me!! After arguing with the agent at the counter for several minutes, he gave me a car. But his behavior was totally unprofessional!!Reviewed Aug 7 2022
review from![kayak]()
10.0
The customer service is excellent. The cars are in mint condition. I rented cars with them many times.Reviewed Jul 27 2022
review from![kayak]()
6.0
Overall the experience was ok. Pros: 1. Low cost compared to other car rental agencies during this time period. 2. The car was ready upon my arrival. Cons: 1. The car was not clean. There was a huge amount of dog hair in the hatch area of the SUV, there were leftover belongings from the previous renters, huge bugs in the vents and just lacked overall cleaniness. 2. The credit card "hold" was excessive for the length and cost of the car rental. $1,500 for a 4 day rental which cost about $300. 3. Gas tank was not full (about 3/4 full when I picked it up). Also, please note this rental agency is not right at the airport. You will have to get a shuttle. For me, this was fine since I live in Ottawa.Reviewed Jul 19 2022
review from![kayak]()
10.0
Excellent competent and friendly service all around. The car had a few little scratches on the roof. The customer service rep came out and took pictures of them to document (without me noticing them first!).Reviewed Jul 12 2022
review from![kayak]()
2.0
Be more clear and transparent with the customers.Reviewed Jun 28 2022
review from![kayak]()
10.0
Thanks so much. Excellent serviceReviewed Jun 24 2022
review from![kayak]()
10.0
Customer service was great. Money value for the car was great. Keep up the good job guys 👌🏾Reviewed May 16 2022
review from![kayak]()
2.0
They did not have the van I rented and did not call to tell me. I drove all the way out there to find out and all they said was oops.Reviewed Apr 27 2022
review from![kayak]()
2.0
We filtered the search results to find a car with Unlimited Kilometers. It was written in bold on the booking. When we arrived to get the car, we were told that the fine print limits the kilometers with a daily max.Reviewed Apr 27 2022
review from![kayak]()