Saint Albert Hotels

Convnient Location for the shopping & visiting that we did

Found facilities were very clean - rooms, halls & entryway , liked the continental breakfast - more food selection than other hotels that we have stayed in!

Did not get my hilton points due to third party booking. Was not told this until checkout

I really enjoyed eating at Vic's Steak House. The service and food were fantastic. However, when I returned the next evening we found that the entire restaurant was reserved. I was so looking forward to another wonderful meal so I would have been nice to know there the restaurant was closed in advance. A sign outside throughout the day would be nice.

It was the cleaniness of the room and the fridge. Three little bugs in the corner of the bath tub and the sink had a strong odor of mildue.

The hotel staff was very courteous snd nice. The rooms were set up well and comfortable. Alot of things were over priced for what they actually were. Would stay again but would not order movies, visit the confectionary or restraunt again. Thanks.

They didn't have a lounge to have casual drinks before our event. Had refridgeratef beer that they charge more for than a lounge that you must serve yourself. Not a nice suprise when we got our bill.

I did not like when the staff knocked on the door in the morning, to see if room was empty. Not appreciated when trying to get ready for the day! It was not even close to check out time. Also room service needs to be available at least until ll pm, as many people come from a long drive and would really appreciate just relaxing with room service, this hotel had nothing after 10.

Nice comfortable clean room

Breakfast included would have been great Cold water the second morning - no shower :(

The place had a games room s that was cool and the waterslide was rocking'!

There wasn't a refrigerator in the room :(

Ricky's bar and grill is convenient

Pool is s bit small

Furnishings were amazing. Suite was wonderful.

Location is somewhat awkward to get to. Debit machine was down during my stay

Free breakfast

The decor is very dated. There were not so good smells all around the hotel and on our floor. Hotel staff was extremely slow with checking us in. Took forever to check out too.

Staff did an excellent job of getting us a room pior to the normal check in time of 3pm

Clean, Friendly staff.

Close to West Edmonton Mall. Good restaurants.

Head board fell off during late night activities in room 125.

Clean and nicely updated. Breakfasts were great. Best Quality Inn I've ever stayed in. Nice big room with new decor.

Loved it

nice location

rug in room needs replacing

all staff are friendly and display high standards of customer service. The rooms are spacious with pleasant decor.

the lobby

rooms stunk of wet dog.The halls were musty and old carpets.The bedding was worn out

The staff were so friendly and helpful. I loved the room also.

The staff were friendly. Room was clean. Breakfast place next door.

We liked that it was close to the West Edmonton mall, and that it was relatively cheap to stay at.

The stench of the smoking part.

We were not impressed the hotel for how much we paid. $--- cdn. No breakfast included, three towels in the room for two adults and two kids, no shampoo and half a bottle of conditioner. The lamp shade was torn on the side table.

The location in proximity to WEM, and the breakfast buffet.

The single elevator was painfully slow, so we almost always used the stairs. We had low water pressure and had to wait a long time for warn (it never got hot) water from the tap in the sink. The shower was good though.

Clean and quiet

Mice in room I trapped one behind the TV stand but there others that appear to come from beneath the bed

The desk staff were courteous and pleasant, much better then where we ended up, however, they could not make up for the environmental factors.

The hotel is across the street from a xxx store and for the 20 minutes we were there trying to get a refund, not one vehicle parked in the parking lot. However, we did observe about 8 taxis show up to drop people off. It just didn't feel safe and with the types of stores across the street, it was not a good place for little children at all.

The room was very clean, the bedding was fresh and the staff were very friendly and helpful.

I would have liked to have a tub not just a shower. The low flow shower head means a weak stream of water during a shower.

Staff were friendly and very accommodating. Will return again.

Great bed, excellent breakfast choices

Rooms are clean

Nothing

Accessible

Two of the girls from our group were stuck in a broken elevator for over an hour.

Had asked for a king bed only got a queen

Breakfast is diverse and well-presented: stunning pastries, lovely range-run chicken eggs in a cup with potatoes and cheese -- yummy. Oatmeal, yogurt, sausages, heated cinnamon rolls, juices, milks, fruit skewers. This is fantastic and included in the pri

Price slightly higher than PriceLine said. Parking is not well-kept in winter. Wine at welcome is very low-grade, and appetizers were minimal this time. Not deal-breakers but not up to usual standards.

The location and price are good, its also a very clean hotel and the staff are all nice.

The staff at the front desk didn't always seem to know what they were doing. Because there was 4 of us in a room, they go confused and would just hand out room keys to our room to anyone that would ask for one. One of my guy friends couldn't remember what room number we were in so the front desk guy just told him and on top of that gave him a key to get into our room. Good thing it was our friend and not a stranger! at one point I had to cancel all the keys for my room and ask for JUST 4 and had to tell them not to give out any more room keys. Something like this seems like common sense to me, why would you give a room key to someone who isn't even staying in the room?

close to West Edmonton Mall

first time (and we travel alot) I heard that internet cost 8.50no resturantor coffee shop

Very friendly staff,and nice looking hotel.Room was clean.Maybe little bit louder street noises but its downtown and its understandable

First when I went to check in at 3:30 they said room wasn't ready (on booking confirmation said 3 pm I could check in).They wanted to give me different room for free but then,because parking is $20 plus $3 every time you leave it and come back,they "saved " me money by upgrading to a suite for $35 which was $39 next day and I didn't have to pay parking.This is all little things so it didn't affect my liking of this hotel.Will go there again

Location is good for downtown business

Rooms run down, water stains on ceiling, plumbing issues.

if i go to travel in down town edmonton , i will choose it, it have all i need.

The staff were really friendly and helpful. The room was really lovely, comfortable beds and nice bathroom. The desk in the room was really handy, along with internet access. Both restaurants were great - friendly staff, good food, and good value. We used the pool and exercise room - wonderful.

We were on the third floor and there was a banquet on Friday night on the second floor and we heard it.

nothing

hate everything about this hotel

When we first got to our room it was really warm, the AC was ok but the room still was very unbearable. However after calling downstairs they helped move us to an executive suite to make up for it, the staff were very helpful and we were really grateful they helped us move our stuff to such an amazing room for no extra costs. High recommend this place to anyone!

See Cons, as there was more than there was Pros. However, I should give my compliments to the reception and housekeeping staff, who were friendly and accommodating. I left my watch in the first room we were given (immediately switched), and housekeeping did report this, and it was quickly returned to me at reception when I noticed.

I chose the Sutton Place in Edmonton based on a good experience at their location in Vancouver, which is a nice hotel. The Edmonton property is just not of the same caliber by a mile. The problems started on arrival: parking is not obvious, and no valet was present for directions (it was admittedly Sunday night). The parkade elevator was broken, and stairwell lock, so we ended up exiting through the back into a garbage filled alley. The first room we got had a very loud/on-the-verge of breaking heating fan, so I immediately requested a change of room (which was granted). The amenities are less than Sutton in Vancouver - the mini bar was empty (not stocked - I had been hoping to get some $10 chocolate on the company's dime), the wallpaper in the bathroom old and dirty (fan didn't work). The Television did not carry Sportsnet West, which forced us to go down to the lobby late at night to watch the Flames (lose unfortunately) in the playoffs. The elevators are old, the buttons don't work properly and when you arrive on the ground floor the movement of the lift is gut-wrenching. The hotel restaurant - Chop - is nicely appointed however has a relatively limited menu which we struggled with, as it was dominated by steak. Although admittedly a steakhouse, a hotel restaurant needs more options.

Excellent and knowledgable staff,friendly and courteous at all times.

clean

Good downtown location

elevator out of order. Wasn't easy to get to and from my room.

Great place to stay for our wedding night. Comfy bed, recently remodeled room with great facilities. We had dinnew at LA Ronde and it was fantastic!

Got woken up at 3am to woman banging on a door three doors down yelling "is she in there?!?!" Commotion lasted 30 minutes

Staff helpful

Paying $15.95 for parking.

The room we had this time was renovated and relatively clean. It was in a quiet area of the hotel. The staff was friendly, outgoing, and as accommodating as much as possible. I liked that breakfast was included and the breakfast staff tried to keep up on replenishing depleted foods.

There were a few negatives. When arriving and putting our things in the room there was a block of wood with a rusty nail protruding in which one of us stepped on. The temperature was hot all the time and at breakfast we gradded a bagel from the tray and there was mold on it. Lastly when getting my bill at checkout I was charged $12 a night for parking which I hadn't been informed of to begin with but when enquiring about the charge the woman was quick to remove the charges due to not being informed about the charges previously. I understand the hotel is downtown but at the rate charged in feel parking should be included. The last time we stayed here the bed sheets were dirty and when calling the front desk about it one of the hotel staff showed up with new sets of sheets but left them at the door for us to change.

Bad service

Check in was effucient - good staff - room was very clean. Excellent beds.

Parking costs

Right next to the concert venue, beautiful views, clean comfortable stay.we would definitely stay again -and for longer.

Only options for parking are $30 valet or pay public parking.

Very accomodating, let me leave my car and luggage while at a course

hotter then hell filthy no elevator stinks

the hotel

Great location for us. Breakfast included was useful. Good price.

Motel is between rail and busy highway so very noisy. Heating system wouldn't turn off so room hot. Stayed during CFR so busy with partiers one night.