Thought the staff and the breakfast were excellent. Room was maybe a touch un-homely, but this is a very minor thing.
welcome and consideration, I was very late due to problems with delayed train but they made me feel very welcome and that nothing was too much trouble.Breakfast was excellent and hte staff brilliant no
The atmosphere was very friendly without being intrusive. The 'rules' of the hotel were explained concisely. The full breakfast lasted me throughout the day until 8 pm! this was an added bonus as I had no time to stop during the day. Well decorated and run. There were no guest reviews.
The friendliness of the owner and great breakfast A hairdryer in the room would be useful
The staff where welcoming and efficient.
it was close to the town only there one night very nice lovely greeting from owner.
Helpful efficient staff and very close to town centre . Breakfast good . Bit noisy from night club close by .warmer bed coverings wouldnt have gone amis .
Staff were very friendly and helpful. Excellent breakfast. Breakfast on Sunday morning took an age to arrive as they struggled with most people wanting breakfast around the same time.
Nice, Clean Rooms. Great Location. Friendly Owners.
very convenient for getting to cheltenham race course nothing
Unpretentious and good value for money. The only meal taken was breakfast which was well cooked and tasty. Disgusting outside area where several weeks collection of cigarette ends and litter were allowed to accumulate.
Comfortable bed; great shower; adequate breakfast; better than some other estalishments in Gloucester! Bedroom reeked of cigarettes; no information in room (on service, hotel, city, etc...) except fire drill; paying in advance; no remote control on TV.
Nice breakfast and ideally close to railway station. Room smelt of stale cigarette smoke.
position Lack of a lift to top floor.
Room was to hot
Staff were friendly and very helpful. Good atmosphere Only 1 pillow.
Towel rails were on all of the time so keeping the room very warm
Very easy to use, pleasant staff and generous over added guest at breakfast which in this day an age is commendable
Very convenient location for City centre and transport links. Single rooms are very, very small.
Very well located to the High street. I found it easy to reach the venue of the conference I had to attend. No complaints.
Value for money, cleanliness, location Hated the sliding glass door to bathroom - my daughter has restriced sight and it was not easy for her to use
My room was a suite and was very nice and clean. A bit to expensive
central situation prefer english to contl. breakfast
All very clean and functuional Nothing
Location Noisy Corridors
We enjoyed our brief stay, The location was quiet for a city centre, Great. The room felt as though we were the first guests, spotless & well appointed, with everything we required. Breakfast although stated as continental was substantial & well presented.In all much more than we expected. Many thanks Dave Gittus M.B.E.
Convenient position Cleanliness Good breakfast I was lucky with the car parking but others were not. More clarity on the limited parking would be more honest
The hotel staff were very helpful and friendly. The hotel was clean and tidy as was the rooms.
I thought the dark barn lodge had excellent facilities. I was very impressed with the standardr of the rooms, and it was exceptional value for money
Fantastic spot and the staff could not have been more friendly or accommodating
no bar available,pool and hot tub not available, both due to wedding but not advised at time of booking and hard luck attitude by staff
Friendly, willing staff. Informality.......to the extent of no-one on reception(!), despite agreement by email. Good basic fare. Bedding too soft. No bath - though did not specify this on booking. Shower did not work. The extensive facilities not open in the evening.
This was excellent and the standard was as we intended for 'business trip rather than a luxury weekend. We were very comfortable and the breakfast was great with everything we could possibly want for choice.
Lovely location, friendly staff.
very comfortable and welcoming. breakfast very good. good value for money
The comfort of the room, and the fixtures & fittings of a high spec.
Friendly and efficient staff and warm comfortable and tastefully furnished room. Could have done with a re-clean - perhaps the room had not been used recently. Cobwebs and spiders in bathroom and bedroom floor gritty.
To be honest, there was not a thing I liked about the Hotel. The Hotel appeared very drab and shabby. After ordering a very expensively priced cocktail costing £8.00 at the Hotel bar, I was told if I wanted peanuts it would be another £3.00 please.
The staff were extremly helpful and friendly, always on hand and polite. Also I ws a great location. Slightly disappointed with the inside of the hotel. I have always wanted to stay there as it is the premier hotel in cheltenham but found the interior very old and seriously in need of redecoration.
Atmosphere and breakfast in conservatory! More information about what and where things in Cheltenham were- in file in room!
Location. Room was comfortable and clean. Noise from the street outside. Despite the windows being shut, we had two nights disturbed sleep from the traffic and noisy passers by.
Central location. Bed very comfortable. Problems getting any food after 2 p.m. particularly Sunday (day we arrived) No lunch! No bar snacks/sandwiches! Also apart from the dining room you cannot get a light meal in the evening. Also our request for room overlooking the Park was ignored
The friendliness of the staff.
Old style hotel, good bar and perfect meeting place for Cheltenham race week, walk to points of interest in town. very noisy at night and the whole place is tired. For racing only.
the staff were lovely, the room was very clean
Quality and cleanliness of room Checkout is a bit fraught
Extremely pleased! Everyone was so helpful and kind! Room was very nice and cleaned well every day. Room service perfect along with huge food selection in restaurant. It really couldn't have been any better! Not one single thing! Someone mentioned a new owner within the past week I was there but I did not see any problems with that and the service at all. I would stay here always. Wish all were this great and perfect!
Nothing. Glad to get away. This was a nightmare experience from start to finish. Thanks to its location in the middle of a pedestrian precinct, it took me over an hour of circling the ring road in rush hour to find a way of getting my car to the well-concealed NCP car park closest to it. When I did arrive, the reception was locked, so I had to go to the bar to find any staff. The bar was so thick with tobacco smoke as to be absolutely intolerable. This must be a serious health hazard, and all I can say to the majority 77% of the population who do not smoke is that they should steer well clear of this place until smoking in public places is legally banned in July. A barman unlocked the reception in an attemp to check me in, but had no idea how to access the computerised booking system or a fax which had been sent for me. Eventually another staff member managed to do this, then demanded advance payment for the room and informed me that I could not charge meals or drinks to the room, and would have to pay separately for them. On departure the next morning, the reception was again locked, and it was only because I happened to bump into a passing staff member that I was able to return my key. This hotel has no understanding of the concept of customer service, and I will certainly not stay there again.
ble to leave the car in the car park for 3 days.
Location was excellent and easy to find once car had been parked. Staff were very friendly and helpful. Having to leave car in a car park which wasn't next to the hotel.
Extremely quaint hotel, well located with comfortable rooms, really good public facilities, helpful staff and good, reasonably priced food. None really
Lovely looking with beams Cold room, thin duvet non working hairdryer, noisy generator all night long
The warmth and comfort of the bedroom Had I had a problem with stairs I would have been distressed, and the noise from the bar and club went on rather late.
New Inn has a most pleasant atmosphere with a real feeling for tradition and history. Comfortable if a little old fashioined rooms nothing
Easy Going friendly atmosphere No
position close to centre of town, only a short walk to shops, eating and local sights surrounding area a little run down but hotel ok
The lovely warm cosy lounge where there was a wood burning stove and although I was the only one in there it was lit just for me.
Friendly helpful staff N/A
sightseeing in Gloucester
Friendly staff, very clean and well presented room walking distance from the town centre. Parking was included which would have proved difficult otherwise, a very good base camp for a shopping trip.
The service was good and our breakfast host most polite and accommodating, providing useful information on request. The bed was too short for a couple who are both 6ft tall. On all of the three nights we had to park in the back alley as there were no available parking spots or access was restricted by patrons large vehicles (vans).
That is was very close to the central part of Glouchester, and that they had a bar.
Very quiet and comfortable room followed by a hearty breakfast. There was nothing that I could fault this hotel.
Good Location,Clean, Breakfast Very Good, Room was Large and comfortable. Nothing to dislike
Free WiFi, ability to leave car in hotel car park and walk into city. Good breakfast. The meal was not home cooked but it was served in my room which was convenient and warm so quite acceptable and preferable to venturing out on a cold night.
Excellent for friendly staff. Accomodation was small but adequate. Modern but in keeping with the surroundings None
Location, welcome, decor, presentation, comfort, facilities My husband is tall. If we had known in advance about the sloping eaves we might have upgraded the room
location & breakfast. the room had sloping ceilings, which was arkward because im so tall.
Good location with parking. Good size room, good products for bath and tea, coffee in room.
Beautiful rooms, beautiful hotel, great location close to shops and places to eat/drink. Breakfast took over an hour the first morning as they are cooked in the order that guests arrive in the dining room and we all arrived at once!
This was our second stay at the hotel because it is very centrally located with good access to the centre of cheltenham which is only a 5 minute walk away, but it also also provides a very quiet location when in the hotel . The information available within the hotel is also excellent Nothing
Beautiful decoration of the rooms in true victorian style but which were comfortable and relaxing to be in.
Clean, very comfortable bed, great power shower, great breakfast, friendly reception, good location. Room was cold when we arrived,flex too short on kettle, had to ask for towels.
Very clean and comfortable. Good sized room with super bathroom.Excellent, albeit slow, breakfast. Good location.
Excellent decor, friendly staff, good breakfast, clean, comfortable, well- maintained and stylish. Lots of nice touches (papers available to read at breakfast, massive vases of lillies in the sitting room etc.) Good position in town. None
Location was perfect Didn't explain the heating remote in one of the rooms - therefore was cold until we asked. Electricity went out due to faulty light globe.
The surroundings are amazing, the food was at a very high level and the room was nice it was all a little over priced, food, wine, room. its was very nice, but i've stayed in better for less.
Premier room had small garden and was exquisitely positioned. Jacuzzi bath great and bed comfortable. Staff were friendly and helpful. They've obviously spent a lot on this beautiful building and outbuildings - the main house dates back to about 1700 Despite being quiet, you walked out of the front door a few yards to the High St and River Windrush Food was 2 rosette standard - I thought it was a little bland, but that was a matter of taste - it was beautifully presented.
Courteous and efficient staff in a lovely hotel.
Gardens. Parking easy. Quiet. Well presented throughout. Excellent breakfast included in rate (although fruit dish rather mean!). Generally friendly and good service. "Classic" rooms were smaller than anticipated for price and their interior design modern and appeared not in keeping with age of building. Service was very good, although younger waitress forgot who was having what even though we were alone at breakfast! I'm not into feng shui at all, but the hotel felt almost back to front in the downstairs areas.
It's 'Old World Charm' and central location. Couldn't have been better, simply perfect.
it was beautifully situated we found the staff, particularly the night manager, aloof and condescending
The room was spacious and the bed was very comfortable. The staff were very friendly. The room we had was quite noisy as it was situated on the ground floor and the gravel driveway run right passed it and the hotel kitchen was in close proximatey
Location and quality of the food at breakfast Room too hot and damp-leaky radiator
Service & food was superb We stayed in room 2. The bathroom was tiny & the bed was on the hard side
Very friendly & helpful staff / management. Convenient location for Cheltenham and the Cotswold countryside. Uncomfortable bed, but may just have been that room.
The cosy friendly, atmosphere and they went that extra mile for us.
In particular the food was excellent;both breakfast & evening meal with very comprehensive menu. The food was cooked excellently too.
Very friendly staff, clean and tidy room, good food, free wifi.
As a solo traveller I found this small hotel very pleasant. There is a welcoming bar area and conservatory where one feels comfortable to sit on one's own. The owners are attentive to the traveller's needs but give you the personal space one would expect from a larger hotel; a good balance. I will use the hotel again. I would have preferred a larger television in my room.
Very clean hotel and nicely finished on outskirts of town being the last property on the road althought walking distance to the town centre. Also has a bar and restaurant open to the public. Good location for Race Course with excellent taxi service using mobile phone & text messaging to confirm your taxi is waiting avoiding it being taken by other people! It rained and we should have stayed longer! The hotel has no pool or leisure facilities so more a b&b than hotel.
The hotel was nice and the rooms were clean and tidy. It was very quiet during our stay and I can't fault the hotel at all. Nothing
My husband and I found the hotel to be in an ideal situation, on the edge of Cheltenham where it was peaceful but close enough for shopping if you want to, and we found our weekend to be very relaxing. We thoroughly enjoyed it There was nothing we could fault about our stay at the Charlton Kings Hotel
Excellent, friendly service
Very nice large room. All was tidy and clean. Breakfast was particularly good. Proprietors could not do enough to make sure we enjoyed our stay.
Good breakfast Toilet seat was broken in our room, it was just sitting unattached on top of the toilet. Long (human!) hairs on the bed cover
The breakfasts were superb, very wide choice and all excellent quality. The evening dinners were very poor, only a limited menu which is only changed about every 3 months and the quality was not good at all. Difficult to believe that the same kitchens prepared breakfast (see above) and dinner.
It was good value, especailly at teh discount rate.Breakfast staff were very friendly. Two lifts, one broken, other only held3
The staff were very friendly and helpful. Also to be upgraded without any additional charge is always a bonus. I felt the prices for wine were a little steep.
food and accomdation was excellent - great value wekend break perhaps only small thing was to have better pilllows
It was clean,comfortable and relaxing. A place to recharge the batteries. I have no negative comments to make.
As above - price of drinks
THe hotel and location
Clean well appoinred rooms. Pleasant view over Cooper's Hill. Excellent breakfast.
Modern, clean, large sized room with all facilities including fridge (with fresh milk!), tea-maker, etc. Comfortable, king sized bed, air conditioning and all usual bathroom requisites. Staff were all very helpful and friendly. Set in own grounds with ample car parking. Semi rural location on scenic A46 to Bath and within short driving distance from Cheltenham & Gloucester. Also within reasonable distance from Tetbury (i.e. Highgrove & Westonbiirt Arboretum) & Stroud.
Very clean and modern rooms. Food good but restaurant small especially when you have a coach trip staying who fill up the restaurant. Would stay there again. On booking I requested a room not above 2nd floor but was allocated a 4th floor room. This was changed but if they had read my instructions should not have happened.
Sp0tless Communal check in bar and resturant multi purpose area not satisfactory
the cleanliness of the hotel and it was quiet and peaceful the only issue we found was the bar isn't open for serving alchoholic drinks after midnight and there isn't room service
Brand new hotel, ideal for what we wanted None
Checking in was easy and we were met with courteous friendly attendtion.
The only reasonably good thing was the room although this wss very cold without any for of available heating. Very poor facilities; especilally for dining, uninviting atmposphere, no-one in attendance in evenings so dining room seemed closed at times. Poor dinner menu and food. Lack of and inaccurate verbal information on arrival.
Quiet Cobwebs above bed, no shampoo/shower gel, bed not made up properly (lower sheet left wrinkled), bathroom electrics not compliant with current regulations (Saniflo isolator should be outside the bathroom or cord-operated).
everybody was eager to please lack of choice for evening meal
Good value for money, food also very good value, no complaints
Accommodation was clean, pleasant and of a high standard. Disappointed in the quality of the food
Very friendly staff, nice clean room. Very chilly room in the night.
as we had an early start sandwiches were provided for breakfeast these were apreciated and tasted fresh in the morning. Evening meal was also of good standard. could consider slightly later finishing serving evening food
I loved the friendly staff and the room was great! First time in England and I felt at home! Nothing to complain about.
Staff were excellent - we had a problem with the noise outside our room in the evening and they upgraded us to another room immediately. There was also a problem with parking, for which we received a parking ticket, however the manager at the hotel could not have been more apologetic - he immediately refunded the cost of the parking ticket and gave us a complimentary evening meal. The food in the hotel was excellent - especially the evening meal - I would recommend this as a place to eat. The staff went out of their way to be helpful and I would recommend this hotel with reservation.
The group were pleased with the "all round package" - hotel was impressive and clean, and the Staff were excellent not applicable - all was good
Enjoyed our stay and was amazing value for money, would stay again. The beds were extremely large and comfortable and a DVD player and fridge in the room is an extra bonus.
The value for money for the family room was definitely excellent.It provided comfortable and spacious room for a family of four. none.
The staff were so friendly and accommodating nothing was too much trouble You gave the wrong address and it took 1 1/2 hours to find the hotel!!!!!!!!It's on the Old Gloucester Road not Gloucester Road and the postcode is incorrect
Best steak I've ever tasted... Poor condition and decor...rooms dark and dreary...no atmosphere
Wonderful saty, pleasant staff, clean rooms and excellent food.
Staff were excellent and always willing to help with any request Poor water pressure. Had to change rooms twice and still did not get a decent shower
Reception not inspiring but beyond that everything else was!!
reasonable quality house wine, good bar meal
near race course the beds where very uncomfortable and the room was not well presented the hotel is in the process of renovation
Having stayed there 12 months ago, when I was extrememly satisfied, I rebooked again without hesitation. As on that occasion, I Had no complaints so will stay there again when the need arises in the future. The small number of car parking spaces within the boundary of the hotel. However, there is sufficient unrestricted parking on the wide road outside so is not much of a problem.
Good situation for shopping and meals out. Able to use nearby pool for free swim (5 mins walk) . Attentive owners happy to offer suggestions and very clean room. Slight musty smell on entering our room each time despite leaving windows open but soon un-noticeable so only a very minor point otherwise good.
Quiet location but very close to the centre of Cheltenham. Helpful, informative and smiling staff. All was very good.
Friendly and welcoming staff and owners. Room very clean and comfortable. Good breakfast. Convenient for town center and restaurants.
Friendliness of staff, convenient location of hotel, room was exceedingly comfortable and immaculately clean.
Well run, friendly hotel in an excellent location for Cheltenham's shops and facilities. Good breakfast, attentive staff. The room we were in was rather small
The excellent customer care- accommodation and breakfast superb
Very happy with the welcome received, the manner in which we were treated was both personable and professional. We will be staying again soon. N/A
Very welcoming on arrival, room warm and comfortable. Excellent breakfast, staff very efficient. Owners took the time to introduce themselves to their guests. Would reccommend this hotel.
it was relaxing.Very close to shops and town centre.Very close to eating places. No
made to feel very welcome.
The hotel was lovely. We have travelled for 2 months and this was the best hotel for warnth and friendliness, great rooms, great area and every welcoming owners where nothing was too much trouble.We will love to come back again.
It is proprietor run and the husband and wife team is very friendly and attentive. Excellent cooked breakfast. The ensuite, but the owner is having that upgraded soon.
Staff (who were actually the owners. Location. There were cobwebs in the bathroom. There was a lot of noise which sounded like radiator pipes kicking in which did wake us up very early.
Very pretty , comfortable room, and nice view from the window! There are sheep and cow at the hill - back of the House -. And owners are kind, friendly. I had great time!!