Guest reviews
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All Reviews
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Solo
Overall Rating
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9.5 "Perfectly clean."9.1 "91% said
rooms were clean ." 9.8 "98% thoughtit was clean ." -
9.4 "World class service."9.6 "96% found the
staff to be very friendly ." 9.1 "91% said thereception staff was great ." 10.0 "100% thought theservice was very professional ." 8.5 "85% werehappy with the shuttle service ." -
9.2 "Excellent value."9.4 "94% were
happy with the price of the breakfast ." 10.0 "100% werehappy with the price ." 10.0 "100% thought it was agreat value ." -
8.8 "Location is great."9.7 "
Good access to the airport , said 97%." 7.4 "Great parking , according to 74%." 9.7 "Easily accessible by car , said 97%." 9.5 "95% thoughtparking was inexpensive ." 8.4 "84%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100% thought it waseasy to get to the train station ." 8.3 "83%liked the proximity to sightseeing ." 10.0 "Near to public transport , according to 100%." -
7.7 "Good breakfast."9.4 "94% were
happy with the price of the breakfast ." -
5.5 "Internet is average."
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3.4 "Pool is below average."
Overall Rating
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9.6 "Perfectly clean."9.8 "98% thought
it was clean ." 9.2 "92% saidrooms were clean ." -
9.4 "World class service."9.5 "95% found the
staff to be very friendly ." 9.1 "91% said thereception staff was great ." 8.4 "84% werehappy with the shuttle service ." 10.0 "100% thought theservice was very professional ." -
9.3 "Excellent value."
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8.8 "Location is great."9.7 "
Good access to the airport , said 97%." 7.5 "Great parking , according to 75%." 9.7 "Easily accessible by car , said 97%." 9.6 "96% thoughtparking was inexpensive ." -
7.7 "Good breakfast."
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4.1 "Pool is below average."
Overall Rating
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9.4 "Perfectly clean."9.0 "90% said
rooms were clean ." 9.8 "98% thoughtit was clean ." -
9.3 "Excellent value."
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9.1 "World class service."9.4 "94% found the
staff to be very friendly ." 9.0 "90% said thereception staff was great ." -
8.6 "Location is great."7.3 "
Great parking , according to 73%." 9.7 "Good access to the airport , said 97%." 9.3 "93% thoughtparking was inexpensive ." 9.5 "Easily accessible by car , said 95%." -
8.0 "Breakfast is good."
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3.2 "Horrible pool."
Overall Rating
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9.4 "Excellent value."
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9.3 "World class service."9.5 "95% found the
staff to be very friendly ." 9.1 "91% said thereception staff was great ." -
9.1 "Terrific location."9.7 "
Good access to the airport , said 97%." -
7.9 "Good breakfast."
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7.9 "Good vibe."
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7.0 "Nice rooms."6.9 "Only 69% said
rooms were big enough ." -
7.0 "High comfort."6.9 "Only 69% said
rooms were big enough ."
Overall Rating
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9.4 "World class service."9.7 "97% found the
staff to be very friendly ." 9.0 "90% said thereception staff was great ." -
9.1 "Excellent value."
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8.9 "Location is great."9.7 "
Good access to the airport , said 97%." -
7.6 "Nice rooms."8.7 "87% said the
beds were comfortable ." -
7.4 "High comfort."8.7 "87% said the
beds were comfortable ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
Very clean, well appointed modern rooms, with 100% Cotten sheets and down comforters. His and her bathrobes. Standard continental breakfast, with bonus Starbucks coffee. Evening has coffee/tea with cookies and complimentary glass of wine. We absolutely loved our stay at this hotel and we definitely will stay again.
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10.0review from
The beds were comfortable, plenty of room and friendly staff. Beautiful and simple room. Great experience.
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10.0review from
I booked this hotel as it was a good price, had great reviews and was convenient enough for a conference at the Moscone Center without paying ridiculous downtown prices. I wasn't disappointed. The staff were all really nice, the room was comfortable, very eclectic design, modern bathrooms, but some very opulent furniture. About a 15 min walk to the BART, 10 min to Caltrain, about 5 min walk to the downtown San Bruno area that has quite a few restaurants and shops. Would definitely stay there again and make time to try the spa! I didn't think the breakfast buffet was anything special. but since it was included in the price, can't complain.
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4.3review from
Large, nice and clean rooms. Good breakfast buffet included. The free shuttle service was not very efficient and the staff was not very helpful in finding a solution.
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8.0review from
The staff serivce was exceptional and went above and beyond! The hotel was nice and clean. Worth every penny!
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7.7review from
Very handy for SFO (free car, takes ~10 min), so perfect for our early flight. Great friendly service. Good free wifi, and we got a free upgrade to a nice spacious suite. Very comfortable bed and good linen and toiletries. Good Mexican restaurant (Don Pico's) just a few minutes' walk down the road. Reasonable breakfast, and nice free cookies. Located on the main road, with no decent views of anything much.
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8.0review from
The room was beautiful and very clean. The staff was very polite. They upgrated us to a Junior Suite at the same price we have booked for a standard room (we have not asked for). The best hotel near SFO.
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8.0review from
I loved the staff, the decor, and the service. The hotel is absolutely beautiful. Nope! Loved everything!
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6.0review from
A nice hotel. Staff very friendly and helpful.
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7.6review from
I liked the quietness, the calmness, the beauty of the room, the internet service, the choice for breakfast, the helpfulness of the staff, the neighbourhood behind the hotel and the design of the interior and exterior and outfront garden. I did not like the service from the airport. I ended up getting my own cab to the hotel after waiting for about 1 hour outside at the airport. Part of it was my fault as, for a while, I was standing higher up on the island so I understand why there was difficulty. When I, finally, did stand in the correct place, however, no cab came by to find me. I am not sure how this can be changed, as, for me, for my first time at your place, I didn't, initially, understand where your shuttle service did its pick up. So, it seems to end up - that I was looking for an unknown and, the cabby is looking for an unknown. On the way back, I waited 35 minutes for a pick up, after making arrangements early. So, it isn't so great!
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6.4review from
Beautiful room, clean. Only the temp was uncomfortable. The temperature control did not seem to work; the room was too hot and the thermostat was turned down to 59. It felt like 80 degrees.
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10.0review from
Very clean, well appointed modern rooms, with 100% Cotten sheets and down comforters. His and her bathrobes. Standard continental breakfast, with bonus Starbucks coffee. Evening has coffee/tea with cookies and complimentary glass of wine. We absolutely loved our stay at this hotel and we definitely will stay again.
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10.0review from
The beds were comfortable, plenty of room and friendly staff. Beautiful and simple room. Great experience.
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10.0review from
I booked this hotel as it was a good price, had great reviews and was convenient enough for a conference at the Moscone Center without paying ridiculous downtown prices. I wasn't disappointed. The staff were all really nice, the room was comfortable, very eclectic design, modern bathrooms, but some very opulent furniture. About a 15 min walk to the BART, 10 min to Caltrain, about 5 min walk to the downtown San Bruno area that has quite a few restaurants and shops. Would definitely stay there again and make time to try the spa! I didn't think the breakfast buffet was anything special. but since it was included in the price, can't complain.
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8.0review from
The staff serivce was exceptional and went above and beyond! The hotel was nice and clean. Worth every penny!
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8.0review from
The room was beautiful and very clean. The staff was very polite. They upgrated us to a Junior Suite at the same price we have booked for a standard room (we have not asked for). The best hotel near SFO.
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8.0review from
I loved the staff, the decor, and the service. The hotel is absolutely beautiful. Nope! Loved everything!
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7.7review from
Very handy for SFO (free car, takes ~10 min), so perfect for our early flight. Great friendly service. Good free wifi, and we got a free upgrade to a nice spacious suite. Very comfortable bed and good linen and toiletries. Good Mexican restaurant (Don Pico's) just a few minutes' walk down the road. Reasonable breakfast, and nice free cookies. Located on the main road, with no decent views of anything much.
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7.6review from
I liked the quietness, the calmness, the beauty of the room, the internet service, the choice for breakfast, the helpfulness of the staff, the neighbourhood behind the hotel and the design of the interior and exterior and outfront garden. I did not like the service from the airport. I ended up getting my own cab to the hotel after waiting for about 1 hour outside at the airport. Part of it was my fault as, for a while, I was standing higher up on the island so I understand why there was difficulty. When I, finally, did stand in the correct place, however, no cab came by to find me. I am not sure how this can be changed, as, for me, for my first time at your place, I didn't, initially, understand where your shuttle service did its pick up. So, it seems to end up - that I was looking for an unknown and, the cabby is looking for an unknown. On the way back, I waited 35 minutes for a pick up, after making arrangements early. So, it isn't so great!
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4.3review from
Large, nice and clean rooms. Good breakfast buffet included. The free shuttle service was not very efficient and the staff was not very helpful in finding a solution.
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6.0review from
A nice hotel. Staff very friendly and helpful.
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6.4review from
Beautiful room, clean. Only the temp was uncomfortable. The temperature control did not seem to work; the room was too hot and the thermostat was turned down to 59. It felt like 80 degrees.
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